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All Journal JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Kaizen : Management Systems and Industrial Engineering Journal JMD: Jurnal Riset Manajemen & Bisnis Dewantara Bandung Conference Series: Business and Management The Eastasouth Management and Business International Journal of Emerging Issues in Islamic Studies West Science Journal Economic and Entrepreneurship Vifada Management and Social Sciences Amwaluna: Jurnal Ekonomi dan Keuangan Syariah
Rani, Asni Mustika
Fakultas Ekonomi Dan Bisnis, Universitas Islam Bandung
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Physics Social Sciences

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Analisis Pengukuran Kualitas Pelayanan Hotel dengan Menggunakan Metode Kano Shafira Raudya Putri; Tasya Aspiranti; Asni Mustika Rani
Bandung Conference Series: Business and Management Vol. 2 No. 2 (2022): Bandung Conference Series Business and Management
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (316.285 KB) | DOI: 10.29313/bcsbm.v2i2.3450

Abstract

Abstract. During the current COVID-19 pandemic, service providers, particularly those in the tourism industry, must provide service facilities which support security from the COVID-19 virus, with the emergence of a vaccine program for the community representing a new opportunity for the tourism business to be able to rise. The tourism industry must begin to improve the quality of its services; thus, to continue to exist. One of the most well-known tourist businesses in Purwakarta is the Grand Situ Buleud Hotel; however, this hotel should also prepare for service enhancements since it has received numerous consumer complaints. This research was conducted to analyse and categorise the quality of hotel services provided by the Grand Situ Buleud Hotel to determine the improvement priorities, and the analysis calculation utilised a quantitative descriptive type with the canoe method. In this study, the canoe method analysis yielded the following results: 0 attractive category attributes, 10 must-be attributes that must always be present, 6 one-dimensional attributes that must be improved, and 5 indifferent attributes, indicating that these were less attention. Abstrak. Dimasa pandemi COVID-19 seperti ini penyedia pelayanan jasa khususnya pariwisata harus menyediakan fasilitas layanan yang mendukung keamanan dari virus COVID-19, dengan munculnya program vaksin bagi masyarakat menjadi titik terang baru untuk bisnis pariwisata untuk bisa bangkit. Agar tetap eksis, bisnis pariwisata harus mulai memperbaiki kualitas layanannya. Salah satunya bisnis pariwisata yang cukup terkenal di kota Purwakarta adalah Hotel Grand Situ Buleud, mereka juga harus mempersiapkan perbaikan layanan, karena masih banyaknya ulasan negatif yang mereka dapatkan dari konsumennya. Penelitian ini dilakukan oleh peneliti dengan tujuan untuk menganalisis dan mengelompokan kualitas pelayanan Hotel yang dilakukan oleh Hotel Grand Situ Buleud agar diketahui prioritas perbaikannya, perhitungan analisis menggunakan jenis deskriptif kuantitatif dengan metode kano. Hasil analisis dengan metode kano pada penelitian ini terdapat 0 atribut kategori attractive, 10 atribut must be yang harus selalu ada, 6 atribut one dimensional yang harus ditingkatkan, 5 atribut indifferent yang menyatakan atribut tersebut kurang diperhatikan.
Analisis Kualitas Pelayanan Rumah Sakit dengan Menggunakan Model Kano Rafly Tryas Fariansyah; Tasya Aspiranti; Asni Mustika Rani
Bandung Conference Series: Business and Management Vol. 2 No. 2 (2022): Bandung Conference Series Business and Management
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (211.167 KB)

Abstract

Abstract. Competition in the provision of health services triggers increased efficiency, productivity and service quality. Increased competition among health care providers affects patients in choosing hospitals that have a good track record. In terms of health service providers, there are two forms of providers currently operating, namely private hospitals and government hospitals. However, the public's perception of the quality of government hospital services is not very good when compared to private hospital health services. This study aims to analyze the quality of hospital services carried out by Al Ihsan Hospital, West Java Province at this time and the quality of hospital services using the kano model at Al Ihsan Hospital, West Java Province. The research method used in this research is a case study research. The results of the analysis with the canoe model in this study there are 2 attractive category attributes that must be maintained, 10 one-dimensional category attributes that must be prioritized and improved, 8 must be category attributes must always exist and become basic needs, and 1 indifferent attribute states that these attributes are lacking get attention. Abstrak. Persaingan dalam penyediaan pelayanan kesehatan memicu peningkatan efisiensi, produktivitas dan kualitas pelayanan. Meningkatnya pesaingan antar penyedia pelayanan kesehatan mempengaruhi pasien dalam menentukan rumah sakit yang mempunyai rekam jejak baik. Dalam hal penyedia pelayanan kesehatan, ada dua bentuk penyedia yang beroperasi saat ini yaitu rumah sakit swasta serta rumah sakit pemerintah. Akan tetapi persepsi masyarakat tentang kualitas layanan rumah sakit pemerintah tidak terlalu baik jika dibandingkan dengan layanan kesehatan rumah sakit swasta. penelitian ini bertujuan untuk menganalisis kualitas pelayanan rumah sakit yang dilakukan oleh RSUD Al Ihsan Provinsi Jawa Barat saat ini serta kualitas pelayanan rumah sakit dengan menggunakan model kano pada RSUD Al Ihsan Provinsi Jawa Barat. Metode penelitian yang dilakukan pada penelitian ini merupakan penelitian studi kasus. Hasil analisis dengan model kano pada penelitian ini terdapat 2 atribut kategori attractive yang harus dipertahankan, 10 atribut kategori one dimensional yang harus menjadi prioritas dan ditingkatkan, 8 atribut kategori must be harus selalu ada dan menjadi kebutuhan dasar, dan 1 atribut indifferent menyatakan atribut tersebut kurang mendapatkan perhatian.
Analisis Kualitas Produk Brownies dengan Menggunakan Model Kano untuk Meningkatkan Kepuasan Pelanggan Yussar Naufaldin; Muhardi Zainudin; Asni Mustika Rani
Bandung Conference Series: Business and Management Vol. 2 No. 1 (2022): Bandung Conference Series Business and Management
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (298.649 KB) | DOI: 10.29313/bcsbm.v2i1.2011

Abstract

Abstract. The city of Bandung is the capital of West Java, which has many tourist and culinary attractions that are typical of the city of Bandung, which has a culinary taste that is still kept authentic, one of which is Amanda Brownies, which is one of the famous homemade culinary delights. This study aims to determine the quality of the products offered by Amanda Brownies and product quality by using the canoe model to increase consumer satisfaction with the brand. The method used in this research is the canoe model. The results obtained from this study are based on the calculation of the canoe model. There are Amanda Brownies consumers totaling 96 (ninety six) respondents as the unit of analysis, 2 (two) Amanda Brownies employees as interview sources. Abstrak. Kota Bandung menjadi ibukota Jawa Barat yang memiliki banyak tempat wisata dan kuliner yang menjadi khas kota Bandung yang memiliki cita rasa kuliner yang tetap dijaga keasliannya, salah satunya yaitu Amanda Brownies yang merupakan salah satu kuliner terkenal yang dibuat secara homemade. Penelitian ini bertujuan untuk mengetahui kualitas produk yang ditawarkan oleh Amanda Brownies dan kualitas produk dengan menggunakan model kano untuk meningkatkan kepuasan konsumen terhadap brand tersebut. Metode yang digunakan dalam penelitian ini adalah model kano. Hasil yang diperoleh dari penelitian ini yaitu berdasarkan perhitungan model kano Terdapat konsumen Amanda Brownies yang berjumlah 96 (Sembilan puluh enam) orang responden sebagai unit analisis 2 (dua) orang pegawai Amanda Brownies sebagai narasumber wawancara.
RISK MANAGEMENT IN ISLAMIC FINANCIAL TECHNOLOGY Umari Abdurrahim Abi Anwar; Megha Sakova; Ikin Solikin; Asni Mustika Rani
JMD : Jurnal Riset Manajemen & Bisnis Dewantara Vol. 5 No. 2 (2022): Juli (2022) - Desember (2022)
Publisher : STIE PGRI Dewantara Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26533/jmd.v5i2.985

Abstract

Digital developments have encouraged the development of financial technology (fintech) companies in the world, including fintech that upholds sharia principles. Until 2022, there are only seven sharia fintech companies registered with the Financial Services Authority (FSA/OJK) in Indonesia. Awareness of sharia products/services is still very small and tends to grow slowly. One way to catch up with Islamic fintech is to manage risk management. This is important to provide safe and comfortable services for consumers. The purpose of this study is to describe risk management and risk mitigation in Islamic fintech. This research is a literature study using secondary data in the form of journal articles published in reputable international journals. From the research results it is known that the importance of implementing risk management in Islamic fintech is closely related to technology risk. After all, the system is a media platform with connected hardware and software using the internet as an open trading system. The application of technology risk management needs to be adjusted to the objectives and policies of the digital financing business strategy (complexity).
METODE SUPPLY CHAIN OPERATION REFERENCE (SCOR) DALAM MENGUKUR KINERJA RANTAI PASOK Umari Abdurrahim Abi Anwar; Asni Mustika Rani; Tasya Aspiranti
KAIZEN : Management Systems & Industrial Engineering Journal Vol 5, No 2 (2022)
Publisher : Universitas PGRI Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25273/kaizen.v5i2.12530

Abstract

In increasing competitive advantage at this time, companies must control their supply chain performance to remain optimal. PT. ABCXYZ is a company engaged in the food and beverage industry that produces powdered drinks, the main product produced is ginger powder drink. Analysis of the company's supply chain performance is measured using the Supply Chain Operation Reference (SCOR) method. This research is descriptive quantitative using case study research method. Interviews and direct observations were carried out for actual data collection. The results of measuring the performance of PT. ABCXYZ using the SCOR method is perfect order fulfillment by 88%, order fulfillment cycle time by 8 days, cost of goods sold by 41%, and cash to cash cycle time by 17 days
Analisis Kualitas Pelayanan Dengan Metode Importance Performance Analysis (IPA) Studi Kasus Pada Gubug Makan Mang Engking Lembang Alif Choirun Nisa; Asni Mustika Rani; Muhardi
Bandung Conference Series: Business and Management Vol. 3 No. 1 (2023): Bandung Conference Series Business and Management
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/bcsbm.v3i1.6967

Abstract

Gubug Makan Mang Engking Lembang is a company engaged in the food & beverage sector. So far, Gubug Makan Mang Engking Lembang has never measured service quality, so it is not yet known how far the current consumer satisfaction is. Judging from the consumer complaint data, it shows that 61% of visitors complained about service, 22% of visitors complained about cleanliness, and 17% of visitors complained about food. Therefore the researchers wanted to analyze the quality of service at the Mang Engking Lembang Eating Shack by going directly to the field and using the IPA method. Based on the results of the gap calculation, it shows that visitors to Gubug Makan Mang Engking Lembang not all indicators experience satisfaction with what visitors expect, especially the competence dimension. From the results of the IPA calculation which is divided into 4 quadrants, namely in quadrant I (Top Priority) there are 3 indicators whose services must be considered by the company, quadrant II (Maintain Achievement) there are 7 indicators whose service performance must be maintained, quadrant III (Low Priority) there are 7 indicators whose services have a low priority for the company, quadrant IV (Excessive) there are 3 indicators whose services have good performance but are not of the main interest for the company.
Navigating Cultural Entropy: Leadership Strategies and Organizational Dynamics in Higher Education Institutions Asni Mustika Rani; Syamsul Hadi Senen
West Science Journal Economic and Entrepreneurship Vol. 1 No. 12 (2023): West Science Journal Economic and Entrepreneurship
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsjee.v1i12.473

Abstract

This study aims to explore cultural entropy in higher education institutions, with a focus on understanding its impact on employee performance and organizational dynamics. The research investigates factors influencing cultural entropy, the relationship with leadership, and parallels with healthcare settings. Conducted as a systematic literature review, this research employs a bottom-up approach, reviewing articles from Scopus, Emerald, and Google Scholar (2010-2023). The analysis includes factors contributing to cultural entropy, leadership styles, and the impact on organizational performance in higher education. The findings reveal that cultural entropy in higher education is influenced by factors such as bureaucratic excess, unclear communication, and limited employee engagement. Transformational leadership emerges as a crucial factor in addressing cultural entropy, emphasizing the need for leaders who can instigate positive change and foster a culture of continuous learning. The research is limited by the relatively small body of literature on cultural entropy in higher education. Further research is needed to explore tailored approaches for diverse academic contexts and to develop specific interventions for mitigating cultural entropy in educational settings. The study underscores the importance of proactive leadership in managing cultural entropy. Higher education institutions can benefit from strategies inspired by successful interventions in healthcare settings. Implementing policies and supports to address employee stress and cultural entropy can contribute to a more balanced and sustainable work environment. This study contributes to the limited body of literature on cultural entropy within educational institutions, shedding light on its unique manifestations and challenges. The exploration of parallels between healthcare and academia provides a novel perspective, emphasizing the distinct dynamics at play in educational settings. The study encourages further investigation into tailored approaches for addressing cultural entropy in diverse academic contexts.
Analisis Pengendalian Manajemen Proyek Bangunan Rumah dengan Menggunakan Metode Critical Path Method (CPM) Riga Ari Nurgani; Tasya Aspiranti; Asni Mustika Rani
Bandung Conference Series: Business and Management Vol. 4 No. 1 (2024): Bandung Conference Series Business and Management
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/bcsbm.v4i1.11764

Abstract

Abstract. The failure of a project is usually caused by lack of planning of project activities and ineffective control, this will result in delays and increased implementation costs, so that project activities become inefficient. This research aims to determine and analyze management control of the Sharia Islamic Soreang Housing development project carried out by PT. Sharia Green Land uses the Critical Path Method (CPM) to find out how long it takes to complete the project and look for the possibility of accelerating the project implementation time to get minimum time and costs. The type of research used in this research is descriptive quantitative and the research method used in this research is the case study method. The data collection technique used in this research is interviews to obtain data from PT. Sharia Green Land, observation to determine the state of the housing development project, and documentation to analyze documents obtained from PT. Sharia Green Land. The results of this research show that the calculation after using Network Planning analysis using the Critical Path Method (CPM) method, the work time is 106 days with a project cost of Rp. 235,403,344 to overcome delays, acceleration was carried out based on agreement with the company. So the project work time was accelerated using the Crash Program by 9 days so that the work time could be accelerated to 97 days with a work time efficiency of 0.084% and the project work cost after the Crash was IDR. 241,363,344 with project cost efficiency not experiencing efficiency but experiencing budget waste of -0.025%. Abstrak. Kegagalan dari sebuah proyek biasanya disebabkan karena kurang terencananya kegiatan proyek serta pengendalian yang kurang efektif, hal ini akan mengakibatkan keterlambatan dan membengkaknya biaya pelaksanaan, sehingga kegiatan proyek menjadi tidak efisien. Penelitian ini bertujuan untuk mengetahui dan menganalisis pengendalian manajemen proyek pembangunan Perumahan Sharia Islamic Soreang yang dilakukan oleh PT. Sharia Green Land dengan menggunakan Critical Path Method (CPM) untuk mengetahui berapa lama waktu penyelesaian proyek dan mencari adanya kemungkinan percepatan waktu pelaksanaan proyek untuk mendapatkan waktu dan biaya yang minimum. Jenis penelitian yang digunakan dalam penelitian ini adalah deskriptif kuantitatif dan metode penelitian yang digunakan dalam penelitian ini adalah metode studi kasus. Teknik pengumpulan data yang digunakan dalam penelitian ini adalah wawancara untuk mendapatkan data-data dari PT. Sharia Green Land, observasi untuk mengetahui keadaan proyek pembangunan perumahan, dan dokumentasi untuk menganalisis dokumen-dokumen yang didapat dari PT. Sharia Green Land. Hasil dari penelitian ini menunjukkan bahwa perhitungan setelah menggunakan analisis Network Planning dengan metode Critical Path Method (CPM) waktu pekerjaan 106 hari dengan biaya proyek sebesar Rp. 235.403.344 untuk mengatasi keterlambatan dilakukan percepatan atas kesepakatan dengan perusahaan. Maka dilakukan percepatan waktu pekerjaan proyek menggunakan Crash Program selama 9 hari sehingga dapat mempercepat lama pekerjaan menjadi 97 hari dengan efisiensi waktu pengerjaan sebesar 0,084% dan biaya pengerjaan proyek setelah Crash menjadi Rp. 241.363.344 dengan efisiensi biaya proyek tidak mengalami efisiensi namun mengalami pemborosan anggaran sebesar -0,025% .
Pengaruh Manajemen Waktu terhadap Stres Kerja dan Prestasi Akademik Mahasiswa yang Bekerja Muhamad Ilham Eka Dwirahman; Tasya Aspiranti; Asni Mustika Rani
Bandung Conference Series: Business and Management Vol. 4 No. 1 (2024): Bandung Conference Series Business and Management
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/bcsbm.v4i1.12138

Abstract

Abstract. The thesis is the final responsibility of students who have entered their final semester and is included in Academic Achievement. UNISBA students from the 2017 and 2018 classes have gone through the COVID-19 pandemic phase and the new normal phase where the pandemic situation is improving. The phenomenon of studying while working can also cause students to not be able to complete their studies, which take an average of four years, for more than the specified time due to an imbalance in managing time and also the emergence of work stress, so that one of the student's activities is left behind, be it lecture activities. as well as a decline in student performance while working. In this research, simple regression analysis acts as a statistical technique used to test whether there is an influence of Time Management on Job Stress, the influence of Time Management on Academic Achievement and the Correlation between Job Stress and Academic Achievement. The research results state that time management has a negative relationship with work stress and a positive relationship between time management and academic achievement as well as a lack of correlation between work stress and academic achievement. It is recommended that students re-arrange what they have to do, prioritizing the obligation to consult with study programs related to academic activities so that they can be completed on time so that the students and the university do not suffer losses. Abstrak. Skripsi merupakan tanggung jawab akhir mahasiswa yang sudah memasuki semester akhir yang termasuk ke dalam Prestasi Akademik . Mahasiswa Unisba angkatan 2017 dan 2018 telah melewati fase Pandemik COVID-19 dan fase new normal dimana keadaan pandemik membaik. Fenomena berkuliah sembari bekerja juga dapat menyebabkan mahasiswa tidak dapat menyelesaikan studinya yang rata-rata ditempuh selama empat tahun menjadi lebih dari waktu yang ditentukan dikarenakan adanya ketidakseimbangan dalam mengatur waktu dan juga munculnya stres kerja, sehingga salah satu dari kegiatan mahasiswa tertinggal, baik itu kegiatan perkuliahan maupun turunnya kinerja mahasiswa saat bekerja. Dalam penelitian ini, analisis regresi sederhana berperan sebagai teknik statistik yang digunakan untuk menguji ada tidaknya pengaruh Manajemen Waktu terhadap Stres Kerja, pengaruh Manajemen Waktu terhadap Prestasi Akademik dan Korelasi antara Stres Kerja dan Prestasi Akademik. Hasil Penelitian menyatakan Manajemen waktu memiliki hubungan negatif dengan Stres Kerja dan hubungan positif antara manajemen waktu dan prestasi akademik serta kurangnya korelasi antara stres kerja dan prestasi akademik. Disarankan agar mahasiswa kembali menyusun hal yang harus di lakukan, membuat prioritas kewajiban melakukan konsultasi dengan prodi terkait kegiatan akademik agar bisa diselesaikan tepat waktu agar pihak mahasiswa maupun universitas tidak mengalami kerugian.
LEAN SUPPLY CHAIN MANAGEMENT MODEL FOR BEST PRACTICE Anwar, Umari Abdurrahim Abi; Rani, Asni Mustika; Adwiyah, Rabiatul; Aspiranti, Tasya
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 10 No 3 (2023): JMBI UNSRAT Volume 10 Nomor 3
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v10i3.49547

Abstract

Abstract. In Indonesia, the automotive industry is still the pillar of the manufacturing sector. However, the automotive industry faces major challenges, especially in developing environmentally friendly automotive products and supply chains for domestic and global needs. The EV supply chain is becoming more challenging to mass-produce. This research will develop a model that will lead to a lean supply chain in the EV industry in Indonesia as an effort to develop EV in the world. Qualitative descriptive research with a case study approach is used in this study. Case studies on five companies in the EV industry in Indonesia were selected for investigation by collecting various kinds of information from annual reports and other literature which were then processed to obtain a solution so that the problems revealed could be resolved. Lean supply chain management systems are able to add value for customers and for the business and are customer driven. In addition to developing the supply chain on the production side, the accessibility of electricity supply must also be considered when EVs are widely used by the public. Abstrak.  Di Indonesia, industri otomotif masih menjadi penopang sektor manufaktur. Namun industri otomotif menghadapi tantangan besar, terutama dalam mengembangkan produk dan rantai pasok otomotif ramah lingkungan untuk kebutuhan domestik dan global. Rantai pasokan kendaraan listrik menjadi lebih menantang untuk diproduksi secara massal. Penelitian ini akan mengembangkan model yang akan mengarah pada lean supply chain pada industri EV di Indonesia sebagai upaya pengembangan EV di dunia. Penelitian deskriptif kualitatif dengan pendekatan studi kasus digunakan dalam penelitian ini. Studi kasus terhadap lima perusahaan industri EV di Indonesia dipilih untuk diselidiki dengan mengumpulkan berbagai macam informasi dari laporan tahunan dan literatur lainnya yang kemudian diolah untuk mendapatkan solusi sehingga permasalahan yang terungkap dapat diselesaikan. Sistem manajemen rantai pasokan yang ramping mampu memberikan nilai tambah bagi pelanggan dan bisnis serta didorong oleh pelanggan. Selain pengembangan rantai pasok di sisi produksi, aksesibilitas pasokan listrik juga harus diperhatikan ketika EV banyak digunakan oleh masyarakat.
Co-Authors Adwiyah, Rabiatul Agus Rahayu Agustiningsih, Dheka Dwi Alfira Sofia Alif Choirun Nisa Allya Roosallyn Assyofa Astri Refa Febryanti Atih Rohaeti Dariah Eva Fauziah Haditsa Qur'ani Nurhakim Ikin Solikin Imas Purnamasari Lili Adi Wibowo Lufthia Sevriana Megha Sakova Muhamad Ilham Eka Dwirahman Muhardi Muhardi Zainudin Popon Srisusilawati Purnomo, Budi Supriatono Rafly Tryas Fariansyah Riga Ari Nurgani Shafira Raudya Putri Sumpena, Firly Firmansyah Syamsul Hadi Senen, Syamsul Hadi Tasya Aspiranti Tia Yuliawati Umari Abdurrahim Abi Anwar Yussar Naufaldin