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All Journal Media Ilmu Keolahragaan Indonesia MIIPS Kesmas Indonesia: Jurnal Ilmiah Kesehatan Masyarakat ANNALES BOGORIENSES SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Surya Edunomics TEGAR: Journal of Teaching Physical Education in Elementary School Jurnal Menssana Jurnal Ilmiah Edunomika (JIE) Wacana Publik Jurnal Akuntansi JPPS (Jurnal Penelitian Pendidikan Sains) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Kepelatihan Olahraga Jurnal Paradigma Akuntansi Sepakbola Makara Journal of Science Jurnal Sosialita: Jurnal Kajian Sosial dan Pendidikan Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal) Annales Bogorienses
Ngadiman Ngadiman
Dosen Pendidikan Ekonomi FKIP Universitas Sebelas Maret
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Journal : MIIPS

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EVALUASI KUALITAS PELAYANAN RUMAH SAKIT PKU MUHAMMADIYAH SURAKARTA DALAM MENINGKATKAN KEPUASAN PASIEN Marfungatun, Nia; Sukirman, Sukirman; Ngadiman, Ngadiman
MIIPS Vol 8, No 2 (2008): Jurnal MIIPS
Publisher : MIIPS

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Abstract

The purpose of this research is to know: (1) The hospital service standard of PKU Muhammadiyah Surakarta, (2) The patient’s perception to the service quality given by the hospital of PKU Muhammadiyah Surakarta, (3) The harmonistic between the hospital service standard of PKU Muhammadiyah Surakarta with the service quality that has been given to the patient, (4) The obstacles faced by the hospital of PKU Muhammadiyah Surakarta in evaluating the service quality, (5) The solutions for the obstacles in evaluating the service quality. According to the objectives of this study, this research applies qualitative descriptive method. This research uses purposive sampling technique, where the samples taken are not decided by the number of the samples but it is emphasized on the samples understanding quality to the case observed. The samples of the research are the number that represents the information in taking the conclusion. The technique used in collecting data is interview, observation and documentation. The technique of data validity used is source triangulation and method triangulation. Technique of analyzing data used is the interactive data analysis technique. Derived from the analysis, it can conclude that, (1) The hospital service standard of PKU Muhammadiyah Surakarta refers to the accreditation of five service, (2) The patient’s perception to the service quality, (3) The harmonistic between the hospital service standard of PKU Muhammadiyah Surakarta refers to five accreditations of hospital services of PKU Muhammadiyah Surakarta and the service quality dimension. (4) Obstacles faced by the hospital. (5) The solutions for the obstacles.
MODERNISASI DAN REFORMASI PELAYANAN PERPAJAKAN Ngadiman, Ngadiman
MIIPS Vol 7, No 2 (2008): Jurnal MIIPS
Publisher : MIIPS

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Target of modernization and reform of taxation service is to apply the " good governance" and " prime service" to Taxpayer. Target and target of modernization and reform of taxation service concerning aspect of compliance of Taxpayer and taxation administration.Concept and target of taxation modernization have altered the taxation paradigm in so many aspect related to taxation, that is: organizational, system and activity process, aspect of service to Taxpayer, help desk and AR, professionality SDM, and code of etik officer. As dynamic organization and in order to make-up of the quality of service, DJP have several times perform the survey of cutomer satisfaction (Taxpayer).Existence of Big forming KPP Taxpayer, KPP Madya, and KPP Pratama created by efficiency in management and service to Taxpayer. Efficiency of Management and service to Taxpayer will affect at awareness and Taxpayer compliance in executing taxation obligation. Awareness And Taxpayer compliance in executing taxation obligation represent one of the role form and also Taxpayer society by cooperate and together defray the national development.
Co-Authors Agnes Fitria, Agnes Andardanto, Fadhil Ikthiar Andini Sundowo Ayu, Triana Niken Bayu Suko Wahono Budi Aji, Budi Budi, Didik Rilastiyo Digantara, Tegar Dita, Rey Elvida Napitu, Feronika Elviera Gamelia Ermawan Ermawan Ernawati Ernawati Fauzi Fauzi Febriani, Ayu Rizky Felicia Felicia Ferina, Gerhana Festiawan, Rifqi Galuh Widiyarti Gunawan, Dave Christopher Hidayat, Rohman Huslin, Daniel Indra Jati Kusuma Juan, Muhammad Rizki Rahman Pratama Kardono, Broto Sugeng Kasih, Venesia Khurrohman, Moch Fath Limbong, Viter Pernando Listiandi, Arfin Deri Muhammad Hanafi Nabila, Khoirunnissa Nia Marfungatun, Nia Ningrum, Nur Halimah Putri Nur Ulfah Panuwun Joko Nurcahyo Partomuan Simanjuntak Prabowo Prabowo Prasetya, Lintang Aulia Priscilla, Febe Puspitasari, Christiany Rahardja, Gracesya Devina Raharjo Raharjo Rojali, Wahyu Irfan Rosma, Hasdianti Rumella Simarmata, Rumella Saifur Rohman Sanjaya, Claudius Fredericko Santoso, Lydiawati Saudin Yuniarno Setiawan, Aldian Siswandari Siswandari, Siswandari Siti Harwanti Siti Isnijah Situmorang, Nathaniel Solly Aryza Sukirman Sukirman Sukma, Aldy Adhiaraga Tajul, Muhammad Theresia, Florence Ulaya, Hazna Wardah, Fariida Widhiantoro, Ridho Bayu Wulandari, Rizky Setyo Ying, Win