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Educational Service Quality in Vocational High Schools: The Role of Visionary Leadership, Teacher Competence, and Organizational Culture Alamsyah Riky Wardana; Saiful Anwar; Siti Zubaidah
Mindset : Jurnal Pemikiran Pendidikan dan Pembelajaran Vol. 5 No. 2 (2025): Volume 5 Nomor 2 Tahun 2025
Publisher : Actual Insight

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56393/mindset.v5i2.4238

Abstract

This study examines the factors influencing educational service quality in vocational high schools, focusing on visionary leadership, teacher competence, and organizational culture. A quantitative survey design was employed, involving 111 teachers (n = 111) selected using a purposive sampling technique from private vocational high schools in Parung Panjang District, Bogor Regency. Data were analyzed using multiple linear regression with SPSS. The results reveal that visionary leadership, teacher competence, and organizational culture each have a positive and significant effect on educational service quality, both individually and simultaneously. Among these variables, teacher competence demonstrates the strongest influence, as indicated by the highest standardized coefficient (β = [insert value]), highlighting its dominant role in improving educational service quality. This study contributes to the literature by providing empirical evidence on the relative influence of leadership, competence, and organizational culture in shaping educational service quality within the context of Indonesian vocational education. The findings emphasize the importance of strengthening teacher competence, supported by effective leadership and a conducive organizational culture, to enhance the quality of educational services.
PENGARUH GAYA KEPEMIMPINAN DEMOKRATIS, PELATIHAN, DAN MOTIVASI GURU TERHADAP PENINGKATAN KINERJA GURU SEKOLAH DASAR NEGERI GUGUS 20 KECAMATAN CIPUTAT TIMUR Mimchatul Maula; Siti Zubaidah; Saiful Anwar
Ensiklopedia of Journal Vol 8, No 2 (2026): Vol. 8 No. 2 Edisi 3 Januari 2026
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/eoj.v8i2.3725

Abstract

The quality of education in Indonesia remains a government priority as outlined in relevant laws and regulations, with teacher performance serving as the main pillar in educating, teaching, guiding, and evaluating students according to competency standards. Initial observations at SD Negeri Gugus 20, East Ciputat District, South Tangerang City, revealed low teacher performance (52.5% issues in work quality such as unstructured lesson plans and weak mastery of material; 65.86% poor work quantity; 56.36% low effectiveness; 65.23% weak collaboration), triggered by suboptimal democratic leadership style, minimal post-pandemic training, and low motivation. Such conditions can be addressed for curriculum innovation. This associative quantitative research examines the influence of democratic leadership style, training, and motivation on teacher performance through a 40-item questionnaire (Likert 1-5, reverse scoring), analyzed using SPSS 27 (normality, linearity, multicollinearity, heteroscedasticity, regression tests). The results show a significant positive influence from all three variables, with policy implications including routine training, effective democratic leadership, and motivation programs to improve teacher performance in public elementary schools.Keywords: teacher performance, democratic leadership, teacher training, motivation, elementary education
Penguatan Literasi Digital untuk Meningkatkan Kreativitas dan Budaya Pembelajaran Peserta Didik Dwi Harianti; Aprilia Azzahra; Auliaul Hanifa; Jaesi Ora Pau; Lisda Fauziyah; Muhamad Nursan Irmansyah; Siti Zubaidah; Yulita Puji Lestari
Kurnia Mengabdi: Jurnal Pengabdian kepada Masyarakat Vol. 3 No. 2 (2026): Kurnia Mengabdi: Jurnal Pengabdian kepada Masyarakat
Publisher : CV. Kurnia Grup

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61476/zb1wmd47

Abstract

Advances in digital technology in the field of education require students to possess digital literacy skills that are not merely technical but also encompass critical thinking, creativity, communication, and the productive use of technology. However, students still tend to use technology primarily for entertainment rather than to support the learning process. This community service activity aims to improve digital literacy, creativity, and the learning culture of students at SMP Negeri 7 in South Tangerang City through an educational and participatory approach. The activity was implemented through initial observation, digital literacy awareness sessions, training in the use of educational digital media, practice in creating digital-based creative works, and evaluation of the activity via pre- and post-tests. The results of the activity indicate that students demonstrated improved understanding of digital literacy, digital ethics, the use of educational digital media, and active engagement in technology-based learning. In addition, students are able to produce various simple digital works, such as educational posters and presentation materials using digital applications. This initiative also fosters a learning culture that is more collaborative, creative, and adaptable to advancements in digital technology. Thus, strengthening digital literacy can serve as an effective strategy for improving the quality of learning and developing students’ competencies in the digital age.
The The Implementation of Organizational Culture and Self-Efficacy in Improving the Quality of Teacher Student Learning Interactions at SMK Sasmita Jaya 2 : English Yulita Puji Lestari; Imas Masriah; Ersam Mahendrawan; Siti Zubaidah; Saiful Anwar
Journal of Information Systems and Management (JISMA) Vol. 5 No. 5 (2026): October 2026
Publisher : AGUSPATI RESEARCH INSTITUTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.4444/jisma.v5i5.1278

Abstract

This study aims to analyze the simultaneous effect of Organizational Culture and Teacher Self-Efficacy on the Quality of Learning Interactions at SMK Sasmita Jaya 2 Pamulang. A quantitative method with a correlational design was employed, involving 38 permanent teachers as subjects. Data were collected through Likert-scale questionnaires and classroom observations, then analyzed using multiple linear regression and Pearson correlation with the assistance of SPSS. The results indicate that the regression model meets all classical assumptions (normality Sig. = 0.200, multicollinearity VIF = 2.549, autocorrelation DW = 2.071). Partially, Organizational Culture (Sig. = 0.000, B = 0.541) and Teacher Self-Efficacy (Sig. = 0.000, B = 0.536) have a positive and significant effect on the Quality of Learning Interactions. Simultaneously, both variables contribute very strongly, explaining 82.3% of the variation in the Quality of Learning Interactions (R² = 0.823). It is concluded that the Quality of Learning Interactions is a synergistic product of a supportive institutional context and strong teacher personal agency. The study suggests that schools need to integrate the strengthening of a humanist-religious culture with professional development programs based on mastery experiences to enhance self-efficacy. The implications of the study indicate that improving the quality of vocational graduates is not only determined by the curriculum but is crucially influenced by teacher socio-cognitive interactions supported by a strong organizational culture.
Optimizing Human Resources and Organizational Culture to Enhance Educational Service Quality: The Mediating Role of Employee Performance: Optimalisasi Sumber Daya Manusia dan Budaya Organisasi untuk Meningkatkan Kualitas Layanan Pendidikan: Peran Mediasi Kinerja Pegawai Heri Murtiyoko; Siti Zubaidah; Moch Bayu Ibrahim S
Indonesian Journal of Islamic Educational Review Vol. 3 No. 3 (2026): Indonesian Journal of Islamic Educational Review
Publisher : South Sulawesi Education Development

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58230/4fb86g78

Abstract

This study analyzes the roles of human resource optimization and organizational culture in improving educational service quality, with employee performance as a mediating variable. A quantitative, explanatory design was applied to all 32 teachers of SMK Sasmita Jaya 2, who were selected through total sampling. Data were collected using a five-point Likert-scale questionnaire and analyzed with Partial Least Squares–Structural Equation Modeling (PLS-SEM). Human resource optimization (β = 0.471; p < 0.001) and organizational culture (β = 0.348; p = 0.004) had positive and significant effects on employee performance. Both variables also had significant direct effects on educational service quality (β = 0.181; p = 0.039 and β = 0.207; p = 0.021, respectively), while employee performance had the strongest direct effect (β = 0.519; p < 0.001). Employee performance partially mediated the effects of both variables on educational service quality. These findings imply that schools should integrate human resource management and organizational culture with performance improvement as a strategy for strengthening service quality. The small sample from a single school, the cross-sectional design, and the self-reported data limit the generalizability of the findings, so the results should be interpreted with caution.
Peningkatan Kinerja Guru Melalui Kompetensi, Disiplin Kerja, dan Kepuasan Kerja pada Sekolah Menengah Atas (SMA) Swasta Korwil 11 Kabupaten Bogor Legista Legista; Siti Zubaidah; Saiful Anwar
AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Vol. 5 No. 1 (2026): January 2026
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/aurelia.v5i1.7973

Abstract

Penelitian ini bertujuan untuk: (1) Untuk Menganalisis pengaruh kompetensi guru terhadap kinerja guru pada Sekolah Menengah Atas (SMA) Korwil 11 Kabupaten Bogor. (2) Untuk Menganalisis pengaruh disiplin kerja terhadap kinerja guru pada Sekolah Menengah Atas (SMA) Swasta Korwil 11 Kabupaten Bogor. (3) Untuk Menganalisis pengaruh kepuasan kerja terhadap kinerja guru pada Sekolah Menengah Atas (SMA)  Swasta Korwil 11 Kabupaten Bogor (4) Untuk Mengidentifikasi pengaruh antara kompetensi, disiplin kerja, dan kepuasan kerja dalam meningkatkan kinerja guru pada Sekolah Menengah Atas (SMA)  Swasta Korwil 11 Kabupaten Bogor. Penelitian ini menggunakan metode kuantitatif yang dimana subyek penelitian ini adalah guru Sekolah Menengah Atas (SMA)  Swasta Korwil 11 Kabupaten Bogor dengan jumlah 102 guru yang dipilih menggunakan rumus slovin. Dalam pengumpulan data penelitian menggunakan kuesioner yang disebar pada guru Sekolah Menengah Atas (SMA)  Swasta Korwil 11 Kabupaten Bogor. Analisis data pada penelitian ini menggunakan uji hipotesis yaitu uji regresi linier sederhana, regresi linier berganda, uji T, uji F, dan uji Koefisien determinasi. Hasil penelitian ini dalah: (1) Koefsien fungsional variabel kompetensi (X1) adalah sebesar 1,012 yang memiliki arah positif, Hasil penelitian ini, berarti jika kompetensi (X1) mengalami peningkatan satu satuan maka kinerja guru (Y) diprediksi akan mengalami peningkatan sebesar 1,012. (2) Koefsien fungsional variabel Disiplin Kerja (X2) adalah sebesar 1,027 yang memiliki arah positif, Hasil penelitian ini, berarti jika Disiplin Kerja (X2) mengalami peningkatan satu satuan maka kinerja guru (Y) diprediksi akan mengalami peningkatan sebesar 1,027. (3) Koefsien fungsional variabel Kepuasan Kerja (X3) adalah sebesar 0,990 yang memiliki arah positif, Hasil penelitian ini, berarti jika Kepuasan Kerja (X3) mengalami peningkatan satu satuan maka kinerja guru (Y) diprediksi akan mengalami peningkatan sebesar 0,990. (4 Koefsien fungsional variabel kompetensi (X1), disiplin kerja (X2), dan kepuasan kerja (X3) secara bersama-sama dengan kinerja guru (Y) adalah sebesar 0,635 yang memiliki arah positif, Hasil penelitian ini, berarti jika kompetensi (X1), disiplin kerja (X2), dan kepuasan kerja (X3) secara bersama-sama dengan kinerja guru (Y) mengalami peningkatan satu satuan maka kinerja guru (Y) diprediksi akan mengalami peningkatan sebesar 0,635.
THE EFFECT OF TRANSFORMATIONAL LEADERSHIP, TEACHER MOTIVATION, AND ORGANIZATIONAL CULTURE ON TEACHER PERFORMANCE IN PRIVATE VOCATIONAL SCHOOLS IN THE THIRD GROUP OF SOUTH TANGERANG CITY Windaningsih Windaningsih; Saiful Anwar; Siti Zubaidah
Diklat Review : Jurnal manajemen pendidikan dan pelatihan Vol. 9 No. 3 (2025): Inovasi Pendidikan, Transformasi Digital, dan Pemberdayaan Masyarakat untuk Pem
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/diklatreview.v9i3.2590

Abstract

This study aims to analyze the influence of transformational leadership, teacher motivation, and organizational culture on teacher performance at Private Vocational Schools in Cluster Three of South Tangerang City, as well as to examine the role of organizational culture as a mediating variable. A quantitative approach with an associative design was employed, involving 153 teachers selected through simple random sampling. Data were collected using a Likert-scale questionnaire, tested for validity and reliability, and analyzed using multiple linear regression and path analysis. The findings indicate that transformational leadership, teacher motivation, and organizational culture have a significant positive direct effect on teacher performance (β = 0,216; 0,333; 0,250). Transformational leadership and teacher motivation also enhance organizational culture (β = 0.572; 0.255); however, the indirect effects through organizational culture are relatively small (β = 0.143; 0.064), making it a less effective mediator. Improving teacher performance is more effectively achieved through strengthening transformational leadership and teacher motivation directly, while organizational culture serves as a supporting factor.
THE EFFECT OF SCHOOL PRINCIPAL'S ACADEMIC SUPERVISION, SELF-EFFICACY, AND ORGANIZATIONAL CULTURE ON THE PERFORMANCE OF VOCATIONAL SCHOOL (SMK) TEACHERS IN THE THIRD PRIVATE GROUP IN THE PAMULANG DISTRICT Suprihatin Suprihatin; Saiful Anwar; Siti Zubaidah
Diklat Review : Jurnal manajemen pendidikan dan pelatihan Vol. 9 No. 3 (2025): Inovasi Pendidikan, Transformasi Digital, dan Pemberdayaan Masyarakat untuk Pem
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/diklatreview.v9i3.2591

Abstract

This study examines the effects of principal academic supervision, teacher self-efficacy, and organizational culture on teacher performance in private vocational schools in South Tangerang, Indonesia. Using a quantitative associative design, 118 teachers were sampled from 11 schools. Data were collected through validated questionnaires and analyzed using multiple linear regression and path analysis. Results show that academic supervision has the strongest direct effect on teacher performance (β = 0.801, p < 0.05), followed by organizational culture (β = 0.615, p < 0.05) and self-efficacy (β = 0.438, p < 0.05). Academic supervision and self-efficacy also positively influence organizational culture (β = 0.305 and 0.174, p < 0.05). However, indirect effects through organizational culture (0.188 and 0.107) are smaller than direct effects, indicating that organizational culture acts more as a supportive factor than a mediator. The study highlights the importance of strengthening supervision and self-efficacy while fostering a positive organizational culture to enhance teacher performance. The findings provide practical guidance for school leaders and policymakers to improve professional development and school effectiveness.