Garuda - Garba Rujukan Digital

IMPLEMENTATION OF THE ELECTRONIC TICKETING SYSTEM POLICY IN IMPROVING THE ORDER OF ROAD USERS IN BANJARMASIN CITY Murakhman Sayuti Enggok; Normajatun
International Journal of Social Science Vol. 3 No. 5: February 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/ijss.v3i5.7427

This research is intended to determine the implementation of policiesElectronic Traffic Law Enforcement and what are the inhibiting factors for the implementation of this policy in the City of Banjarmasin.This study uses a qualitative approach. The data analysis technique was carried out descriptively. The results of the study show that although there are still obstacles such as:socialization is not yet widespread throughout the city of Banjarmasin, facilities and infrastructure are not supportive, there are still people who are not orderly in traffic and cultural factors of the local community. butpolicyElectronic Traffic Law EnforcementinBanjarmasin City is measured from the variables of communication, resources, disposition and bureaucratic structure it has been well implemented but not optimal.

EFFECTIVENESS OF ONLINE PUBLIC ASPIRATIONS AND COMPLAINTS SERVICES AT THE COMMUNICATION, INFORMATICS AND STATISTICS SERVICE OF BANJARMASIN CITY Normajatun, Normajatun; M Sayuti Enggok; Fika Fibriyanita; Riska Aulia Nur; Nasya Sahidia
International Journal of Social Science Vol. 4 No. 5: Februari 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/ijss.v4i5.9706

This study aims to describe the effectiveness of online community aspiration and complaint services at the Communication, Information and Statistics Office of Banjarmasin City. The research method was carried out with a qualitative approach. Data was obtained by conducting interviews and supported by documentation review. Data analysis is descriptive qualitative. The results showed that online community aspiration and complaint services were effective as measured by indicators: goal achievement, integration and adaptation were effective but not optimal

Factors of real aspect, empathy, confidence, responsivity, reliability that affect community satisfaction in services in Belawang district office, Barito regency, Kuala Susanti, Heni; Widiaswari, Roro Rukmini; Normajatun, Normajatun
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 10, No 1 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020242401

This study aims to determine "what are the factors that influence community satisfaction with services at the Belawang District Office, Barito Kuala Regency, seen from the aspects of tangible (touchable), realible (reliable), responsiveness (responsiveness), assurance (guarantee), and empathy (empathy)?" This research uses a descriptive design with quantitative methods. The data sources used are population and sample. Data collection techniques using literature, observation, interviews, documentation, and questionnaires The results obtained in this study, namely the factors that most influence community satisfaction in the Belawang District Office, can be seen from the real, convincing, and empathetic aspects. Because it is carried out and carried out properly and in accordance with the expectations of the community, so that community satisfaction with services will increase. However, in contrast to the responsiveness and reliability aspects, it does not affect community satisfaction because its application is not in accordance with what is expected by the community, so that it can reduce the level of community satisfaction but still affect satisfaction.

STRATEGY OF THE DEPARTMENT OF COMMUNICATION, INFORMATICS, CODE AND STATISTICS IN PUBLIC INFORMATION SERVICES IN KAPUAS REGENCY Fika Fibriyanita; Normajatun; Utari Nur Fitriani
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 9 (2025): AUGUST
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i9.917

The purpose of this study was to determine the description of the strategy of the Communication, Informatics, Coding and Statistics Office of Kapuas Regency in public information services and the obstacles in providing public information services through the kip.kapuaskab.go.id website portal. The research method uses a qualitative approach with descriptive research. Data were collected by observation, documentation, and interviews with 4 informants. Data analysis using qualitative data analysis. The results showed strategy implemented by the Communication, Informatics, Coding and Statistics Office of Kapuas Regency in public information services through the kip.kapuaskab.go.id website, namely: 1) core strategy, by determining the organizational structure, work system and employee placement based on education, 2) consequence strategy, implemented with giving appreciation, support and reprimand to employees to maintain performance, 3) customer strategy, implemented with standard operating procedures for services and complaints, 4) control strategy, by conducting evaluations through community satisfaction surveys and 5) cultural strategy, habits of mutual cooperation and cooperation by employees in carrying out services. The obstacles to public information services through the website are internet network access and server maintenance down.

EMPLOYEE COMPETENCY IN USING THE SRIKANDI APPLICATION IN SALAM BABARIS DISTRICT TAPIN REGENCY Enggok, Murakhman Sayuti; Normajatun, Normajatun; Hairansyah, Hairansyah; Maulida Rahmah
International Journal of Social Science Vol. 5 No. 3 (2025): October 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/ijss.v5i3.7414

The purpose of this study was to determine employee competency and obstacles in using the Srikandi Application in Salam Babaris District, Tapin Regency. The research method used a qualitative approach with a descriptive research type. Data were collected through observation, documentation and interviews to four informants consisting of the Sub-district Head, Sub-district Secretary, Head of General and Personnel Sub-division and Operator Staff. Data analysis was carried out qualitatively. The results of the study indicate that employee competency in using the Srikandi Application is: most employees have understood the basic functions of the application, but have not fully mastered the advanced features, there is a gap in technical ability between employees who are accustomed to using computers and those who are not, some employees have high self-confidence in facing digitalization while others are still lacking, responsible personality in accelerating adaptation, and there are differences in employee motives in using digitalization and the role of the application in supporting work success. The obstacles faced includelow technical skills, unstable motives, minimal ongoing training and inadequate facilities and infrastructure

Factors of real aspect, empathy, confidence, responsivity, reliability that affect community satisfaction in services in Belawang district office, Barito regency, Kuala Heni Susanti; Roro Rukmini Widiaswari; Normajatun Normajatun
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 1 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020242401

This study aims to determine "what are the factors that influence community satisfaction with services at the Belawang District Office, Barito Kuala Regency, seen from the aspects of tangible (touchable), realible (reliable), responsiveness (responsiveness), assurance (guarantee), and empathy (empathy)?" This research uses a descriptive design with quantitative methods. The data sources used are population and sample. Data collection techniques using literature, observation, interviews, documentation, and questionnaires The results obtained in this study, namely the factors that most influence community satisfaction in the Belawang District Office, can be seen from the real, convincing, and empathetic aspects. Because it is carried out and carried out properly and in accordance with the expectations of the community, so that community satisfaction with services will increase. However, in contrast to the responsiveness and reliability aspects, it does not affect community satisfaction because its application is not in accordance with what is expected by the community, so that it can reduce the level of community satisfaction but still affect satisfaction.

Penyuluhan Partisipasi Masyarakat dalam Layanan Digitilasasi Desa di Desa Tamban Baru Mekar Kabupaten Kapuas Sitna Hajar Malawat; Abdul Haliq; Normajatun Normajatun; Ridwan Syarani; Budi Setiawati
Jurnal Abdimas Indonesia Vol. 5 No. 4 (2025)
Publisher : Perkumpulan Dosen Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34697/jai.v5i4.2358

Di era Digitalisasi, masyakarat dituntut mampu melek teknologi terhadap apapun bentuk layanan publik yang diselenggarakan oleh pemerintah, begitu pula ranah pemerintahan desa. Bagi warga masyarakat dalam memahami informasi/kebijakan2 yang disosialisasikan oleh pemerintah dan menggunakan layanan digital dalam hal kepengurusan administrasi kependudukan dalam hal ini kantor desa sebagai ujung tombak pelayanan publik harus mampu memfasilitasi keterbukaan informasi publik tersebut salah satunya dengan menyelenggarakan aksesibiltas layana publik melalui digitalisasi desa. Khalayak sasaran kegiatan pengabdian ini pada khususnya adalah warga desa tamban baru mekar kecamatan tamban catur kabupaten kapuas. Metode yang digunakan adalah metode ceramah, diskusi dan dokumentasi.

IMPLEMENTASI PROGRAM BANTUAN LANGSUNG TUNAI (BLT) DALAM MENINGKATKAN KESEJAHTERAAN MASYARAKAT DI DESA KAPAR KECAMATAN BATANG ALAI SELATAN Muhammad Helmi Rahman; Normajatun Normajatun; Abdul Haliq
AS-SIYASAH : Jurnal Ilmu Sosial Dan Ilmu Politik Vol 11, No 1 (2026): (MEI) AS SIYASAH - JURNAL ILMU SOSIAL DAN ILMU POLITIK
Publisher : UPT Publikasi Dan Pengelolaan Jurnal Universitas Islam Kalimantan MAB Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/as.v11i1.20022

Tujuan penelitian adalah untuk: 1) Mengetahui implementasi kebijakan program bantuan langsung tunai (BLT) di Desa Kapar Kecamatan Batang Alai Selatan; dan 2) Mengetahui faktor apa saja yang menjadi kendala dalam program bantuan langsung tunai (BLT) di Desa Kapar Kecamatan Batang Alai Selatan. Metode penelitian menggunakan metode fenomenologi dengan pendekatan kualitatif yang disajikan secara deskriptif. Data dikumpulkan melalui teknik observasi, wawancara kepada delapan orang informan, dan dokumentasi. Analisis data menggunakan teknik oleh Miles n Huberman dengan menerapkan Teori Implementasi dari George C. Edwards III, yakni komunikasi, sumberdaya, disposisi, dan struktur birokrasi. Hasil penelitian menunjukkan bahwa implementasi Program BLT di Desa Kapar secara umum berjalan baik, dengan dukungan perangkat desa dan pelaksanaan yang sesuai prosedur. Namun, masih terdapat kendala komunikasi yang menyebabkan miskomunikasi serta munculnya kecemburuan sosial dan potensi ketergantungan masyarakat terhadap bantuan.

LAPORAN ANALISIS KEBUTUHAN ASET PADA PEMERINTAH DESA DI KECAMATAN PANYIPATAN KABUPATEN TANAH LAUT DALAM UPAYA MENINGKATKAN KUALITAS PELAYANAN: Asset Needs Analysis Report of Village Government in Panyipatan District Tanah Laut Regency in an Effort to Improve Service Quality Ade Hermawan; Normajatun Normajatun; Bakhtiar Bakhtiar; Muhammad Jamili; Ali Khamdan
JAMAS : Jurnal Abdi Masyarakat Vol. 4 No. 2 (2026)
Publisher : Forind Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62085/jms.v4i2.262

Kegiatan pengabdian masyarakat dalam bentuk Penyuluhan Laporan Analisis Kebutuahan Aset Desa pada semua aparatur Desa di wilayah Kecamatan Panyipatan Kabupaten Tanah Laut bertujuan untuk meningkatkan pemahaman aparatur pemerintah desa tentang pentingnya melakukan analisis dan mebuat Laporan Analisis Kebutuhan Aset Desa guna meningkatkan pelayanan yang diberikan kepada masyarakat. Kegiatan pengabdian kepada masyarakat dilakukan dengan metode ceramah, tanya jawab dan simulasi. Hasil Pengabdian masyarakat ini menunjukkan bahwa Laporan Analisis Kebutuhan Aset Desa pada semua Desa di wilayah Kecamatan Panyipatan Kabupaten Tanah Laut sangat penting untuk meningkatkan pelayanan publik. Diperlukan upaya berkelanjutan untuk melatih dan membina aparatur desa mengenai pemahaman dan penguasaan melakukan analisis kebutuhan aset desa dalam upaya meningkatkan transparansi dan akuntabilitas dalam layanan publik. Dengan adanya laporan ini, diharapkan dapat menjadi acuan untuk meningkatkan pelayanan oleh aparatur pemerintah desa dalam menciptakan pelayanan publik yang berkualitas.

Toward Digital Population Administration: A Qualitative Analysis of the Implementation of Digital Identity Policies in the Transformation of Population Services Fika Fibriyanita; Deli Anhar; Normajatun Normajatun; Riska Aulia Noor
Journal Research of Social Science, Economics, and Management Vol. 5 No. 9 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i9.1418

The digital transformation of civil registration administration has become a key part of public service reform, particularly through the implementation of Digital Population Identity (IKD) to enhance service effectiveness, transparency, and accessibility. However, the implementation of IKD presents challenges related to organizational capacity, citizens' digital literacy, data security, and service acceptance at the user level. This study aims to analyze the implementation of IKD policy in civil registration services, identify its enabling and constraining factors, and examine its contribution to the dynamics of digital governance in civil administration. A qualitative approach with a case study strategy was used, focusing on civil registration services in a local Dukcapil office. Data were collected through semi-structured interviews, non-participant observation, and document analysis, and analyzed using reflexive thematic analysis to identify emerging patterns from the experiences of service officials and users. The findings reveal that IKD is seen as both a symbol of service modernization and a tool to accelerate administrative processes. However, its implementation heavily relies on the capacity of frontline officials to mediate technology, explain procedures, and solve operational issues. The practical benefits of IKD are mostly experienced by users with sufficient digital competence, while other groups face barriers such as access, device limitations, and hesitation to use digital services. Trust in IKD remains fragile due to concerns about data security, making service acceptance dependent on user interactions with officials and trust in public institutions.

Title

Found 21 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 21 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 21 Documents
Search