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All Journal IJCCS (Indonesian Journal of Computing and Cybernetics Systems) JURNAL REKAYASA TEKNOLOGI INFORMASI SINTECH (Science and Information Technology) Journal Jurnal Sisfokom (Sistem Informasi dan Komputer) Prosiding SAKTI (Seminar Ilmu Komputer dan Teknologi Informasi) METIK JURNAL Just TI (Jurnal Sains Terapan Teknologi Informasi) TEPIAN Buletin Poltanesa Jurnal Info Sains : Informatika dan Sains JSIKTI (Jurnal Sistem Informasi dan Komputer Terapan Indonesia) ETAM: Jurnal Pengabdian kepada Masyarakat Adopsi Teknologi dan Sistem Informasi Media Kesehatan Politeknik Kesehatan Makassar Media Implementasi Riset Kesehatan
Muslimin B, Muslimin
Politeknik Pertanian Negeri Samarinda
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Journal : Media Kesehatan Politeknik Kesehatan Makassar

 1 
Kualitas Pelayanan Petugas Rumah Sakit Terhadap Kepuasan Pasien Rawat Inap Di UPT. RSKD. Dadi Kota Makassar Imran, Ali; Nursinah, Nursinah; B, Muslimin; Yuniarsih, Sri
Media Kesehatan Politeknik Kesehatan Makassar Vol 19 No 2 (2024): Media Kesehatan
Publisher : Direktorat Politeknik Kesehatan Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32382/medkes.v19i2.1067

Abstract

Patient satisfaction is considered fulfilled if the services provided are in accordance with their expectations. On the other hand, if the hospital provides services that do not meet the patient's expectations, then the patient will definitely feel dissatisfied. The aim of this research is to determine the quality of hospital staff service on the satisfaction of inpatients at UPT. RSKD. Dadi Makassar City. This research uses a type of quantitative research that uses a cross-sectional study design approach. This cross sectional study design is to see the relationship between the independent variable and the dependent variable. By using the chi-square statistical test, the level of significance (ɑ) = 0.05.  The total population of inpatients was 470 people, and samples were taken of 82 patients at UPT. RSKD. Dadi Makassar City. The results of the research show that there is a relationship between reliability, assurance, tangible, empathy, responsiveness, responsiveness to the quality of service of hospital staff on the satisfaction of inpatients at UPT. RSKD. Dadi Makassar City, with a more significant guarantee variable with a p-value of 0.00. The research conclusion is that the quality of service at UPT. RSKD. Dadi Makassar City is proven to provide services to patients quickly and responsively, so that patients are satisfied with the services provided.  Keywords: satisfaction, service quality, inpatients.
Co-Authors Afak, Richa Rachmawati Ali Imran Andarias Liku annafi franz, annafi Annafi’ Franz Bin Idris, Nasruddin Eko Junirianto Husmul Beze, Husmul Ida Maratul Khamidah Imron Jamal Jamal Jamal Jamal Karim, Syafei Maria, Eny Moch. Rizky Yuliansyah Moch. Rizky Yuliansyah Noviana Nurhuda, Asep Nursinah, Nursinah Puput Misliyana PUTU SUGIARTAWAN Rachmadani, Budi Racmadhani, Budi Rahmawati Riza Putra, Emil Rowa, Heruzulkifli Rudito Rudito Rudito Ruqaiyah, Ruqaiyah Satria, Bagus Selvia Rani Sri Murdhani, I Dewa Ayu Sri Yuniarsih Suci Ramadhani Suci Ramadhani Suci Ramadhani Suci Ramadhani Suci Ramadhani, Suci Suswanto Suswanto Taruk, Medi Wahyuni Eka Sari Yuanita Yuanita Yuliyana Yuliyana Yunike Andrayani Yunike Andrayani