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All Journal SRIWIJAYA INTERNATIONAL JOURNAL OF DYNAMIC ECONOMICS AND BUSINESS Jurnal Abdimas Sang Buana Applied Business and Administration Journal (ABAJ)
Mohammad Rizal Gaffar
Politeknik Negeri Bandung
Humanities Economics, Econometrics & Finance Social Sciences Other

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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pengguna Aplikasi Go-Food Selama Pandemik Covid-19 Nur Suci Vidina; Harmon Chaniago; Mohammad Rizal Gaffar
Applied Business and Administration Journal Vol. 1 No. 1 (2022): First Edition
Publisher : Ebiz Prima Nusa

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Abstract

The Go-Food application is an application that serves online food and beverage orders made by PT Gojek Indonesia. There are several new policies made by PT Gojek Indonesia to reduce the spread of the COVID-19 pandemic, but there are still some driver partners and merchant partners who have not implemented these policies, such as there are Go-Food drivers who are inconsistent in using masks and gloves. , there is no guarantee for the cleanliness of food or beverage processing from the seller, and the company has not guaranteed the implementation of social distancing for its employees. This study aims to explain whether service quality has an influence on customer satisfaction of Go-Food application users during the COVID-19 pandemic for consumers in Bandung City. This study is a quantitative study with a descriptive method that examines the effect of service quality on customer satisfaction using the Go-Food application during the COVID-19 pandemic on consumers in the City of Bandung. The population used in this study was 912,000 people in the city of Bandung in the young age group (15-34 years) who used the Go-Food application during the COVID-19 pandemic with a total sample of 384 Go-Food consumers during the COVID-19 pandemic. young age group (15-34 years). The sampling technique used is a simple random sampling technique. The data collection technique used in this research is a survey technique through the distribution of online questionnaires via google form. The data of this study were analyzed by simple linear regression method. The results of this study indicate that there is a positive and significant effect on service quality on customer satisfaction using the Go-Food application during the COVID-19 pandemic on consumers in the city of Bandung.
Haruskah Jenjang Diploma-3 Ditingkatkan Menjadi Sarjana Terapan Rivan Sutrisno; Mohammad Rizal Gaffar; Mamun Sutisna; Tangguh Dwi Pramono; Yayan Firmansyah
Applied Business and Administration Journal Vol. 1 No. 1 (2022): First Edition
Publisher : Ebiz Prima Nusa

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The Directorate General of Vocational Education, Ministry of Education and Culture, has begun to pay more attention to Vocational education. The real steps of the Directorate General of Vocational Education of the Ministry of Education and Culture can be seen from its two special programs, namely the D2 fast track program for SMK and the D-3 upgrade program to applied bachelor's degree. This study aims to provide a basis for one of the universities in Bandung to determine whether it is the right step to increase the D-3 level to become an Applied Bachelor. Quantitative Descriptive Analysis was conducted to provide a real picture of the condition of existing D-3 students. The results showed that the majority of students chose the D-3 level because they wanted to immediately graduate from college and then work. Meanwhile, students who enter the D-3 level because they are not accepted in the first choice occupy the lowest position on the D-3 level selection criteria indicator and are included in the assessment criteria. Therefore, there is still no urgency to increase the D-3 level to an Applied Bachelor degree from the perspective of higher education consumers, namely college students.
EFISIENSI PERSEDIAAN DAN DISTRIBUSI MELALUI INTEGRASI SUPPLY CHAIN MANAGEMENT Mohamad Ridwan; Mohammad Rizal Gaffar
Applied Business and Administration Journal Vol. 1 No. 2 (2022): Applied Business
Publisher : Ebiz Prima Nusa

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Abstract

Digital transformation requires companies to be able to meet consumer demands responsively. Customer satisfaction can be achieved if the company can provide appropriate products when there is demand. From this, it can be seen that inventory and distribution play an important role in the company, especially manufacturing companies. Therefore, the company must be able to ensure that the inventory and distribution carried out by the company is optimal, or in other words, the company must be able to ensure that there is no shortage or excess inventory and ensure that the product reaches the consumer at the right location, cost, and time. To get stock and distribution run optimally, companies need to manage product flow from upstream, namely the producers of raw materials to downstream, namely end users. Product management can be maximized by integrating supply chain management. By integrating supply chain management, companies will be able to view, calculate and monitor inventory in the warehouse. The benefits that will be obtained by the company through the integration of supply chain management include the company being able to optimize the amount of inventory, delivery, cut costs, and improve services so that customer satisfaction can be met. Through this article, the researcher seeks to see how the integration of supply chain management can improve the efficiency of inventory and product distribution of a company. In this article, the researcher will use a literature study approach to review the efficiency of supply chain management integration in a company.
Pembuatan Aplikasi Pengarsipan Elektronik Berbasis Macro VBA Excel Pada Bank Woori Saudara Kantor Cabang Diponegoro Muhamad Reza Tresna Purnama; Mohammad Rizal Gaffar; Tangguh Dwi Pramono; Yayan Firmansyah
Applied Business and Administration Journal Vol. 1 No. 3 (2022): Applied Business in MSME
Publisher : Ebiz Prima Nusa

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Abstract

Bank Woori Saudara KC Diponegoro is one of the branch offices of PT. Bank Woori Saudara Indonesia 1906, Tbk. which is engaged in commercial banking. In carrying out its banking activities, Bank Woori Saudara always involves important files that will be used for dealing with a customer. One example of such a file is the CIF Application Document which contains a number of important customer-related information. The collection of archives is stored and managed by the Front Office Department at Bank Woori Saudara. In managing the archives of the frontliner staff, a manual storage system is used, where the documents are stored based on the order and CIF number located in the available filling cabinet. The lack of archival management and an adequate record-keeping system causes frontliner staff to often find it difficult to search for the required documents. Therefore, in order to meet fast-paced technological developments and an adequate archive management system, an electronic filing application was created. This application is expected to help frontliner staff in carrying out operational activities, especially for information needs. In doing the design and manufacture, the application uses the Macro VBA Excel system so that it has an easy-to-reach appearance and work.
Perancangan Dan Pembuatan Sistem Informasi Persediaan Barang Berbasis Microsoft Access (Studi Kasus Pada Deu Magaza) Cintya Tresna Walidain; Mohammad Rizal Gaffar; Tangguh Dwi Pramono; Yayan Firmansyah
Applied Business and Administration Journal Vol. 1 No. 3 (2022): Applied Business in MSME
Publisher : Ebiz Prima Nusa

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Abstract

Inventory information systems are important for companies because they are used as records related to the availability of goods during sales. In Deu Magaza, the recording of goods is still done using the manual method which has many weaknesses, it is also less effective and efficient in seeing how many items are available. Therefore, a more complete and detailed information system regarding inventory is designed to assist employees in managing goods and finding available goods more easily so as to reduce errors made. The design is done using Microsoft Access to make it easier for users to learn it. Making this inventory information system helps check the availability of goods more easily and quickly, also makes work on the inventory section more effective and efficient. Evaluation of the results of the design that has been made using the usability testing method, and it is found that the design and manufacture of the information system that has been carried out is good and in accordance with the needs, can also handle the constraints that exist in the Deu Magaza inventory section.
PERANCANGAN DAN PEMBUATAN COMPANY PROFILE BERBASIS WEBSITE MENGGUNAKAN CMS WORDPRESS PADA KAFE KAJJA KOREAN STREET FOOD DI GARUT Putri Natasya Nur Fadillah; Mohammad Rizal Gaffar
Applied Business and Administration Journal Vol. 2 No. 1 (2023): Second Edition
Publisher : Ebiz Prima Nusa

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Kajja Korean Street Food is a business engaged in food and beverages. Inspired by the many fans of Korean drama films who often display the culture and culinary specialties of the country of ginseng, this is one of the backgrounds for the establishment of this Kajja Korean Street Food business. However, currently Kajja Korean Street Food only has an Instagram account to promote and introduce its food and beverage products, which is not yet effective enough to attract more consumers. Therefore, it is necessary to digitize business using a website. Kajja Korean Street Food chose to create a website-based company profile using the WordPress Content Management System (CMS). The purpose of designing and making a company profile based on this website is to attract more consumers to know about Kajja Korean Street Food products and also as a marketing content that can be used by Kajja Korean Street Food. The design stage is carried out in four stages, namely planning, analysis, design, and implementation. After that, interviews were conducted with business owners regarding the final results of the website that had been created.
Predicting Mobile Game Adoption: Integrating Game Features and Theory of Planned Behavior Mohammad Rizal Gaffar; Wahyu Rafdinal; Eko Susanto; Cahaya Juniarti
SRIWIJAYA INTERNATIONAL JOURNAL OF DYNAMIC ECONOMICS AND BUSINESS SIJDEB, Vol. 6, No. 3, September 2022
Publisher : Faculty of Economics, Universitas Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29259/sijdeb.v6i3.309-320

Abstract

This study investigates gamers' behavior in adopting mobile games by integrating game features and the theory of planned behavior (TPB).  This study used 408 samples of Indonesian gamers. A partial least square is applied to examine the influence among subjective norm, perceived behavioral control, attitude, game features, and intention to play mobile games. The results show that the integration between Game features and TPB gives a deeper explanation of gamers' behavior in adopting mobile games. Considering the factors in gamers' behavior, this study's results give the base to formulate an implementation strategy for the appropriate game features in attracting gamers' interest to keep playing mobile games. It is also the first study that integrates Game features and TPB to assess mobile game adoption.
PROSES PENGELOLAAN MENU BARU PADA PLATFORM PENJUALAN OLEH DIVISI PRODUCT MANAGEMENT Irfan Maulana Sidik; Yayan Firmansyah; Mamun Sutisna; Mohammad Rizal Gaffar; Tangguh Dwi Pramono; Sri Surjani Tjahjawati; Abdul Malik Sayuti; Desy Aryani
Jurnal Abdimas Sang Buana Vol. 5 No. 1 (2024): Jurnal Abdimas Sang Buana - Mei
Publisher : LPPM Universitas Sangga Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32897/abdimasusb.v5i1.3554

Abstract

Pengabdian Kepada Masyarakat merupakan suatu darma kegiatan perguruan tinggi kepada masyarakat, komunitas atau entitas bisnis. PT Senang Ganyang Lapar merupakan suatu perusahaan yang bergerak pada bidang industri makanan dan minuman. Perusahaan ini juga memiliki konsep bisnis Multi-Virtual Brand Kitchen/Cloud Kitchen. Perusahaan ini memiliki suatu divisi yaitu Product Management yang memiliki tugas pokok dalam pengelolaan menu pada platform penjualan. Pada proses pelaksanaannya terdapat suatu permasalahan mengenai komplain ketidak sesuaian menu dan juga kesalahpahaman mengenai instruksi kerja yang diberikan. Untuk dapat meminimalisir permasalahan tersebut perlunya suatu pengawasan proses kerja mengenai pengelolaan menu pada platform penjualan dan juga memaksimalkan komunikasi dua arah. Selama melaksanakan kegiatan Praktek Kerja Lapangan pada perusahaan PT Senang Ganyang Lapar di divisi Product Management juga mendapatkan pengetahuan baru mengenai proses pengelolaan menu baru pada platform penjualan.
Co-Authors Abdul Malik Sayuti Aryani, Desy Cahaya Juniarti Chaniago, Harmon Cintya Tresna Walidain Eko Susanto Irfan Maulana Sidik Mamun Sutisna Mohamad Ridwan Muhamad Reza Tresna Purnama Nur Suci Vidina Putri Natasya Nur Fadillah Rivan Sutrisno Sri Surjani Tjahjawati Tangguh Dwi Pramono Wahyu Rafdinal YAYAN FIRMANSYAH, YAYAN