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All Journal E-Journal of Linguistics ASEAN Journal on Hospitality and Tourism ELS Journal on Interdisciplinary Studies in Humanities Lire journal (journal of linguistics and literature Jurnal Pariwisata Terapan jurnal ilmiah hospitality International Journal of Green Tourism Research and Applications Journal of Management and Business Environment (JMBE) Journal of Business on Hospitality and Tourism Lire Journal (Journal of Linguistics and Literature)
Elvira Septevany
Department Of Tourism, Politeknik Negeri Bali, Indonesia
Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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Social Pragmatic Failure of Indonesian Mandarin Learners at Elementary Level Liu Dan Dan; Suastra I Made; Elvira Septevany
e-Journal of Linguistics Vol 15 No 2 (2021): e-jl July
Publisher : Doctoral Studies Program of Linguistics of Udayana University Postgraduate Program

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/e-jl.2021.v15.i02.p02

Abstract

The aim of this study is to help Indonesian learners avoid the failure of social pragmatics in intercultural communication and achieve successful communication goals. The data collection technique was carried out in two ways, the one way was done by distributing questionnaires given by google form, and the other way was done by direct observation when the author had daily conversations with Indonesian learners which were followed up with orthographic recording and note-taking techniques. The sampling technique was carried out by purposive sampling. The samples used were students at the elementary level learning Mandarin at Universitas Hasanuddin and Sekolah Islam Athirah of Indonesia. Through analyze, the results of the usage of Mandarin with a contextual approach, we find that there are 4 main types of social pragmatic failures committed by Indonesian learners at their elementary stage. These four types social pragmatic failures consist of failure to address people, failure to greeting, failure to farewell, and failure to ask for permission.
ERROR ANALYSIS OF INDONESIAN STUDENTS IN LEARNING TIME ASPECT "着 ZHE" AT NANCHANG UNIVERSITY IN CHINA Elvira Septevany; Liu Dandan; Ria Rizki Marsuki
Lire Journal (Journal of Linguistics and Literature) Vol 4 No 2 (2020): Lire Journal (Journal of Linguistics and Literature)
Publisher : Elite Laboratory English Department Universitas Bangka Belitung, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/lire.v4i2.83

Abstract

For foreign students, the Mandarin time aspect “着zhe” is a common and relatively difficult grammar point to grasp. The research method used is a quantitative method and a qualitative descriptive method to describe, identify the types of mistakes made by Indonesian learners in the learning time aspect “着zhe”. The data collection technique used is purposive sampling, i.e. Mandarin language learners at the University of Nanchang, China, which had received writing, grammar and structure, and syntax courses. The purpose of this technique is to obtain relevant data in order to solve the problem of learning Mandarin, especially regarding the time aspect “着 zhe”. The results of the relevant questionnaire show that Indonesian students lack basic knowledge of time aspects and they did not understand or forget the rules of time aspect. So, they use Indonesian grammar to answer the Mandarin time aspect “着 zhe” questionnaire. This is indicated by the results of the questionnaire given, there are 3 forms of performance errors above 50%, i.e. misuse error has 65%, a misordering error has 60%, an added error has 55% and there is 1 form error below 50% namely omission error, has 45%. The Conclusions of time aspect Mandarin "着 zhe" is a form of Mandarin grammar that is often used. This time aspect "着 zhe" has several rules in matching with other words. To understand this, Indonesian students need to learn step by step and perseverance in study and practice, so they can understand the uses of time aspect "着 zhe".
THE COMPARISON BETWEEN STRUCTURAL PARTICLE “地” IN MANDARIN AND STRUCTURAL PARTICLE “DENGAN” ATAU “SECARA” IN INDONESIAN Elvira Septevany; Liu Dandan; Qin Weifen; Lu Xing
Lire Journal (Journal of Linguistics and Literature) Vol 5 No 1 (2021): Lire Journal (Journal of Linguistics and Literature)
Publisher : Elite Laboratory English Department Universitas Bangka Belitung, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/lire.v5i1.105

Abstract

The uses of structural particle “地 dengan/secara” in Mandarin or in Indonesian have similarities and differences. In order to compare these two words, the writer uses contrastive analysis which is a study to identify the differences and similarities between Indonesian and Mandarin structural particle. The data collection technique was done by using purposive sampling technique. It was taken randomly from Modern Indonesian books and then compared with structural particle in Mandarin. The result of this analysis is that there are similarities and differences in the use of the structural particle “地 de” in Mandarin and “dengan” or “secara” in Indonesian. Besides, there are also differences in word usage. The difference can be seen from the uses of structural particle “地 de” in Mandarin and the structural particle “dengan” or “secara” in Indonesian in other words. The “地” marker in Mandarin can only corresponds to the adjective word class while the Indonesian language is more flexible because the structural particle “dengan” or “secara” can match the adjective, verb, noun, or adverb word class. The structural particle “dengan” or “secara” when corresponding to the word class will indicate a method, style or manner of doing something.
Contribution of reservation through online and offline travel agents to increase room sales volume at New Kuta Hotel, Pecatu, Balii Baiq Mega Yustika Kharomah; I Gede Mudana; Elvira Septevany
International Journal of Green Tourism Research and Applications Vol 2 No 2 (2020): December 2020
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/ijogtra.v2i2.1978

Abstract

Purpose: This study aims to determine the reservation contribution of online and offline travel agent on room sales volume and the implication of the contribution towards New Kuta Hotel, Pecatu, Bali. Research methods: Analytical techniques of this study are classical assumption tests, multiple correlation analysis, multiple linear regression analysis, multiple determination analysis, and hypothesis tests (t-test and F-test) which are tested using SPSS program. Results and discussion: There are positive and significant contributions between Online Travel Agents and Offline Travel Agent to Room Sales Volume. Analysis of multiple determination test shows independent variables simultaneously contribute 99.4% to room sales volume, while 0.06% is influenced by other factors such as walk-in guest, MICE guest, and reservation through telephone. Conclusion: The ups and downs of the contribution of reservations through online and offline travel agents on the sales volume of New Kuta Hotel in the form of ups and downs hotel revenue, employee service charge and management opportunities to renovate the facilities of New Kuta Hotel, Pecatu, Bali.
Analysis of Food Quality and Price in Increasing Customer Satisfaction at Anantara Uluwatu Bali Resort I Ketut Akas Wicaksana; Elvira Septevany; I Nyoman Winia; Ni Gst Nym Suci Murni
Jurnal Pariwisata Terapan Vol 5, No 1 (2021)
Publisher : Sekolah Vokasi, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jpt.67338

Abstract

The purpose of this research was to analyze the effect of food quality, and price in increasing customer satisfaction at Anantara Uluwatu Bali Resort. This research was conducted at Anantara Uluwatu Bali Resort at Botol Biru Bar & Grill using 30 visitors as research samples. The data collection method used a questionnaire and observation, where the data collected was then analyzed using Multiple Linear Regression Analysis. The results showed that the variables of food quality, and price had a positive and significant effect on customer satisfaction at Anantara Uluwatu Bali Resort. Anantara Uluwatu Bali Resort is expected to be able to maintain food quality and prices and be able to improve food quality ranging from variety, appearance, food health, taste, and temperature to food, and to increase prices according to food quality during the pandemic.
The Comparison Of Mandarin Aspects and Indonesian Aspects Elvira Septevany
ELS Journal on Interdisciplinary Studies in Humanities Vol. 1 No. 3 (2018): SEPTEMBER
Publisher : Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (418.122 KB) | DOI: 10.34050/els-jish.v1i3.4491

Abstract

For the foreigner students, Time aspects (usually can be referred as aspects) in Mandarin is a difficult grammar to be grasped. Indonesian student is no exception. There is only a little bit of similarities exist between Mandarin and Indonesian time aspects. For the example from the semantics point of view: Mandarin “le” and Indonesian “sudah” both of them can modify verbs to indicate an action that have been finished. Mandarin “zhe” and Indonesian “sedang” both of them also modify verbs indicating action that still happen. Mandarin “guo” and Indonesian “pernah” both of them also can modify verbs indicating action that had been happened, etc. Except these similarities, Mandarin and Indonesian time aspects have a lot of differences. For the example, in Mandarin time aspects are usually placed after the verbs, while in Indonesian time aspects placed before the verbs. Mandarin time aspects can only modify verb, while Indonesian can modify verb and adjective. For example, in Mandarin the action is already happened, it can’t use the adverb of frequency “chang-chang”. Eg “ta chang-chang shang xue chi dao le”. We can’t write it like this. But In Indonesian “sudah” can use adverb of frequency “sering” in sentences, eg : “dia sudah sering terlambat”. This sentences in Indonesian is correct. So, this paper will be analyzed the grammar of Mandarin aspect “le, zhe, guo” with Indonesian aspect “sudah, sedang, pernah”, compared both of them, and find the differences between both of them.
IMPLEMENTATION OF DIGITAL MARKETING IN IMPROVING ROOM OCCUPANCY AT THE WESTIN RESORT & SPA, UBUD I Putu Ade Perdana Putra; Ni Putu Lianda Ayu Puspita; Ni Luh Eka Armoni; Elvira Septevany
Jurnal Ilmiah Hospitality Vol 11 No 2: Desember 2022 (in Press)
Publisher : Sekolah Tinggi Pariwisata Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47492/jih.v11i2.2012

Abstract

The purpose of this study was to determine the application of digital marketing applied by The Westin Resort & Spa, Ubud and the efforts made to increase room occupancy through digital marketing. Data collection methods used are observation, interviews, and documentation. The analytical technique used in this study is descriptive qualitative analysis used to describe the information obtained through interviews from the sales & marketing party and relate it to the theories that support the discussion related to the dimensions and indicators of digital marketing conducted by The Westin Resort & Spa, Ubud. The results show that the application of digital marketing at The Westin Resort & Spa, Ubud is divided into four digital marketing dimensions, namely websites, online travel agents, social media, and Marriott Bonvoy. Besides, efforts are being made to increase room occupancy, namely, increasing brand awareness on social media by implementing a give away program every month.
Awareness of FO Employees on Environmental Management System (EMS) at Hotel Le Meridien Bali Jimbaran Ni Luh Evi Cahyani Putri; I Ketut Suarja; Ni Ketut Bagiastuti; Elvira Septevany
Journal of Management and Business Environment (JMBE) Vol 4, No 2: January 2023
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v4i2.5035

Abstract

This study aims to know the implementation of the environmental management system (EMS) and determine the relationship of awareness of EMS and imlementation of EMS of the front office department at Hotel Le Meridien Bali Jimbaran. The data collection methods of this research were observation and questionnaire. The sampling technique in used was the saturated sampling technique with a total sample of 35 respondents. Data was collected using online questionnaires distributed to the respondents using QR barcodes. The questionnaire data were processed with the help of SPSS 25 software for windows. The data analysis technique uses frequency, mean, and standard deviation. In addition, correlation analysis technique was used to determine how far the front office employee awareness relates to EMS implementation. The results show that implementing EMS in the front office department was maximal. The correlation analysis results in employee awareness and the implementation of EMS in the front office department is moderate. The need to improve awareness of the front office department is thus considerably important
Marketing Strategy in Increasing Ballroom Sales at New Kuta Hotel Monika Aprilia Wulandari; Elvira Septevany; I Gusti Agung Mas Krisna Komala Sari; I Ketut Suarta
Journal of Business on Hospitality and Tourism Vol 6, No 2 (2020): JOURNAL OF BUSINESS ON HOSPITALITY AND TOURISM
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (389.822 KB) | DOI: 10.22334/jbhost.v6i2.225

Abstract

This research aims to increase ballroom sales at New Kuta Hotel, to find out marketing strategies that should be used by the sales & marketing departments to increase ballroom sales and to find out which strategies are most effective in marketing strategies by sales & marketing department. The analysis techniques used are qualitative descriptive analysis, quantitative descriptive analysis, Internal Factor Analysis Summary Matrix (IFAS), External Factor Analysis Summary Matrix (EFAS), Internal–External Matrix (IE), SWOT Analysis and Quantitative Strategic Planning Matrix (QSPM). Based on the results of IFAS matrix analysis, the main strength is the ballroom sales can help increase hotel revenue, while the main weakness is the incentives imposed by the sales & marketing departments are less appropriate. Based on the EFAS matrix analysis, it was discovered that the main opportunity was the ability of sales & marketing to bring in customers while the main threat faced was the budget considered by the customer. The IE Matrix study results put the company in the Growth Strategic (Cell II) position. SWOT analysis produced eight alternative strategies of marketing strategies from the eight strategies and obtained three marketing strategies that were prioritized and calculated through QSPM Matrix with a total TAS of 181.29.
Implementation of Tri Hita Karana in Increasing Guest Satisfaction at Movenpick Resort & Spa Jimbaran Bali I Kadek Surya Mardhitya; Ni Putu Lianda Ayu Puspita; Ni Made Rai Erawati; Elvira Septevany
ASEAN Journal on Hospitality and Tourism Vol. 21 No. 1 (2023):
Publisher : Centre For Tourism Planning and Development

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5614/ajht.2023.21.1.07

Abstract

This research aims to analyze the influence and efforts of the implementation of Tri Hita Karana in increasing guest satisfaction at Movenpick Resort & Spa Jimbaran Bali. Data collection methods used are observation and questionnaires. The number of respondents in this study amounted to 75 samples of guests staying overnight and one key informant using the incidental sampling method. The data analysis technique used is multiple linear regression analysis. Before the analysis, the validity and reliability tests were conducted on the questionnaires distributed to the respondents. Based on the results of the t-test that has been carried out, it is concluded that one independent variable partially has a negative influence and two independent variables have a positive influence in increasing guest satisfaction at Movenpick Resort & Spa Jimbaran Bali. The results of t-count evidence this> t-table, namely the Parahyangan variable of (-2.370) is greater than t-table (-1.667), the variable Pawongan of (4,242) is greater than t-table (1,667), and the Palemahan variable of (4,508) is greater than t-table (1,667). Based on the results of the F-test, the three independent variables simultaneously have a significant effect. It is evidenced by the significance value of F of 0.000 <0.05. With a significant influence on Tri Hita Karana implementation in increasing guest satisfaction, the Movenpick Resort & Spa Jimbaran Bali must further optimize the application. The hotel has tried to provide training on Tri Hita Karana to each employee so that employees can explain the meaning of Om Swastiastu greetings to guests. Besides that, Movenpick Resort & Spa Jimbaran Bali also has implemented digital-based services to increase guest satisfaction.
Co-Authors Baiq Mega Yustika Kharomah I Gede Mudana I Gusti Agung Mas Krisna Komala Sari I Kadek Surya Mardhitya I Ketut Akas Wicaksana I Ketut Suarja I Ketut Suarta I Made Suastra I Nyoman Winia I Putu Ade Perdana Putra Liu Dan Dan Liu Dandan Liu Dandan Lu Xing Monika Aprilia Wulandari Ni Gst Nym Suci Murni Ni Ketut Bagiastuti Ni Luh Eka Armoni Ni Luh Evi Cahyani Putri Ni Made Mira Paramita Ni Made Rai Erawati Ni Putu Lianda Ayu Puspita Qin Weifen Ria Riski Marsuki Ria Rizki Marsuki