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All Journal Jurnal Pendidikan dan Pengajaran International Journal of Applied Sciences in Tourism and Events Bhakti Persada Jurnal Aplikasi IPTEKS SOSHUM : Jurnal Sosial dan Humaniora [Journal of Social Sciences and Humanities] Community Development Journal: Jurnal Pengabdian Masyarakat International Journal of Green Tourism Research and Applications Journal of Applied Sciences in Travel and Hospitality Madaniya Journal Of Human And Education (JAHE) Journal of Applied Sciences in Travel and Hospitality Jurnal Abdimas: Pengabdian dan Pengembangan Masyarakat Journal of Business on Hospitality and Tourism

I Ketut Suarta

Jurusan Pariwisata Politeknik Negeri Bali

Author-ID : 3395938

Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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The impact of hotel staff appraisal to career development Putu Elsa Oktavia Dewi; I Ketut Astawa; Ni Made Ernawati; I Ketut Suarta
International Journal of Green Tourism Research and Applications Vol 1 No 1 (2019): December 2019
Publisher : Politeknik Negeri Bali

The purpose of this research is to analyze the impact of staff appraisal to the employee career development and how to manage employee career development at a 5-star hotel ini Nusa Dua, Bali. The data used in this research are quantitative data and qualitative data obtained from passive participation observations, obviously or disguised observations, interview, documentation, literature review, and secondary data named Performance Management Objectives. After obtaining the data then tested the validity test and reliability test used SPSS 17. From the 391 employees were taken 198 samples respondents (hotel employees) using Slovin method. The data analysis technique used is Descriptive Statistics Analysis and Qualitative Descriptive Analysis. The results reveal that staff appraisal gave a positive impact to the employee career development. It is because the staff appraisal assists in employee career development and it can be used by the employees as a reference of their performance. Thus, the staff appraisal using Performance Management Objectives has an impact on employee career development through the promotion process which is 12 employees of the hotel are doing promotion in 2019.

Providing hotel incentives to increase employee loyalty Ni Made Visca Febrianti; I Gusti Agung Mas Krisna Komala Sari; Ni Nyoman Triyuni; I Ketut Suarta
International Journal of Green Tourism Research and Applications Vol 1 No 1 (2019): December 2019
Publisher : Politeknik Negeri Bali

The background of this research was based on of importance of providing incentives to employees at 4-star hotel in Seminyak, Bali. The purpose of this research to determine whether the provision of incentives can increase employee loyalty at the hotel. The data was collect by interviews, observation and documentation, incentive variable and employee loyalty is by using questionnaire and percentage. The data source were used primer and secondary data. The data will analyzed used qualitative descriptive and quantitative descriptive. This research of this study indicate that the providing of incentives by the hotel able to improve employee loyalty. This is indicated from the results of questionnaire as many as 85,2% answered strongly agree and agree, while 14,8% answered disagree. The suggestion in this study is that giving incentives to the hotel is good, but it need to increase the nominal amount of incentives provided so as to increase employee loyalty. Employee need to increase loyalty of that work so that hotel revenue will be increase, and incentives are also increased.

CONTRIBUTION OF RESERVATION THROUGH TRAVEL AGENT TO ROOM OCCUPANCY AT LE GRANDE BALI Ni Made Novi Cipta Dewi; I Nyoman Rajin Aryana; Ni Made Ernawati; Ni Nyoman Sri Astuti; I Ketut Suarta
Journal of Applied Sciences in Travel and Hospitality Vol 1 No 4 (2018): December 2018
Publisher : Politeknik Negeri Bali

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Travel agent is a business engaged in the field of service and provides information about all things related to travel. The purpose of this study is to find out how the application of travel agent reservation with room occupancy at Le Grande Bali and to know the comparison of travel agent reservation and room occupancy at Le Grande Bali. The rationale to discuss this topic in this research with the title "Contribution Of Reservation Through Travel Agent To Room Occupancy At Le Grande Bali" because the existence of travel agent is very supportive to tourism progress in Bali especially in Hotel Le Grande Bali. Meanwhile, the data used is reservation data through travel agent and room occupancy from January to December 2015 – 2017 and January to April 2018. The theory used in this research is the theory of travel agent, understanding of reservation and theory about the review of occupancy rate room. Data in this research is obtained through data collection method that is interview, documentation, observation and literature study. Then, data analysis method used is qualitative descriptive method. Based on the results of this study, it showed that the development of the travel agent reservation rate with the hotel room occupancy rate was decreasing. The highest travel agent reservation rate was in July to October while the highest occupancy rate was in July to August. It is due to the reason that it was a high season.

ANALYSIS OF COMMISSION PAYMENT TO ONLINE TRAVEL AGENT IN IMPROVING ROOM REVENUE AT AYODYA RESORT BALI Ni Made Thrisna Puspita Dewi; I Gusti Putu Sutarma; I Ketut Suarta
Journal of Applied Sciences in Travel and Hospitality Vol 1 No 2 (2018): June 2018
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (325.666 KB)

The role of Online Travel Agent is very important in contributing to the room revenue, which is as the source of business to business. Room sales are made through online travel agent is higher than other reservation sources. The purpose of this research is intended to know the effectivity of online travel agent in order to increase rooms revenue at Ayodya Resort Bali. The data we collected by interviews, participatory observation, and documentations. Type of data were used in this research are qualitative and quantitative. In this research, there were 2 person selected as a respondent using purposive sampling method to determine the informant. The technique of analysis used in this research is descriptive qualitative whis is helped by program Microsot Excel 2013. The data validity is uses triangulation of source. Based on the calculation, in terms of giving commission to online travel agents still need to be re-evaluated caused besides Booking.com, Agoda.com, and Expedia, there are 9 (nine) online travel agents such as Orbitz, Travel Hotel, Asiaroom.com, Rakuten, Asia Travel, Traveloka, Tiket.com, Hoterip, and Pegi-pegi that have not been effective yet in improving room revenue it can be seen from the GAP of revenue received that is still far away from the revenue received by Booking, com, Agoda.com and Expedia. However, in the era of globalization, the prospect of online travel agent is still very potential to be applied and developed in an effort to get maximum room revenue provit in Ayodya Resort Bali

SERVICE QUALITY APPLICATION OF BUTLER ON THE GUEST SATISFACTION AT NYAMAN VILLAS SEMINYAK-KUTA I Wayan Deny Pranayasa; Ni Putu Somawati; I Ketut Suarja; Nyoman Winia; I Ketut Suarta
Journal of Applied Sciences in Travel and Hospitality Vol 1 No 4 (2018): December 2018
Publisher : Politeknik Negeri Bali

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The quality of services can be defined as the difference between reality and the expectation of customers for services that they had received. The problem in Nyaman villas is the occupancy of a room that came to a significant decline, to the total number of the occupancy of a room as many as 1.162 people. So, the problem of the research is how the application of the quality of services butler toward satisfaction of customers at Nyaman Villas Seminyak-Kuta? As for the purpose of this research is to know the application of the quality of services of butler toward satisfaction of customers at Nyaman Villas Seminyak-Kuta. The sample techniques in this research were incidental random sampling with a population have to actually representative. So, the number of respondents in this research was = 4 x indicators (4 x 20 = 80 people). The analysis was done with of qualitative and quantitative methods with the approach analysis diagram kartesius. Based on the results of qualitative analysis it can be seen that the average level of customer satisfaction is still relatively low if than the level of hope. Based on the results of the quantitative analysis calculation importance-performance analysis known that the average expectations consumers a whole is 4.42 and the average level of service butler as a whole is 3.89. This indicates 4.42 > 3.89, meaning greater expectations consumers than service butler given by Nyaman Villas or in other words the quality of services they received did not in conformity with expectation consumers.

BALI-BALIKU BEACH FRONT LUXURY VILLAS’ RECEPTIONIST UDERSTANDING OF STANDARD OPERATING PROCEDURES I Putu Dede Sukadana Putra; Lien Darlina; I Ketut Suarta
Journal of Applied Sciences in Travel and Hospitality Vol 1 No 1 (2018): March 2018
Publisher : Politeknik Negeri Bali

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This paper aims to find out how much receptionist staff understandi standard operating procedure (SOP) in Bali-Baliku Beach Front Luxury Villas. This paper was made because of the interest of the writer about the changes that occurred after the implementation of standard operating procedure (SOP) in Bali-Baliku Beach Front Luxury Villas considering that the standard operational procedure is an important thing in a company as a document or tool to achieve company goals. This research uses descriptive qualitative research method. Methods of data collection in this study are interviews, observations, questionnaires, and literature study. The results of this study indicate that: 1) All employees of the receptionist have done their duties and responsibilities in implementing standard operating procedures (SOP) very well and correctly, in accordance with the direction of the front office superiors in Bali Baliku Beach Front Luxury Villas. 2) All employees of the receptionist have a good understanding of the definition of operational standard procedures and can define them. 3) All receptionist employees have understood and implemented the stages in serving the guests such as the stages of serving the guest check-in, serving the check-out guest, informing the porter service, posting guest payments, doing print out registration cards, scanning guest id, settle cash payment, and settle payment by credit card properly and in accordance with SOP applicable in receptionist section.

IMPACTS OF LEISURE TRAVELS ON INDIVIDUALS Samrat Hazra; I Ketut Suarta; Ni Made Rai Sukmawati; I.A.K. Werdika Damayanti
Journal of Applied Sciences in Travel and Hospitality Vol 2 No 1 (2019): March 2019
Publisher : Politeknik Negeri Bali

This study discusses the impacts of leisure travels on individuals which is developed based on a qualitative study using a combination of qualitative survey, and in-depth interviews conducted to people who have traveled both domestic and/or international more than once. In general, travels effect individuals constructively in which leisure travel significantly impacts individuals' personal growth majoring in cognitive and affective domains; the expressions made such as to broaden life perspectives and way of thinking, promote an open mind, increase knowledge and wisdom. Change and personal growth occur by means of learning by which travels contribute and facilitate this process of individual development. Learning happens through experiences; travels facilitate opportunities to be away from the mundane, insert the element of dynamic, surprise and beyond expectation; thus, enable individuals to see matters more objectively beyond one’s habits and traditions. As to how far thoughts, attitudes and actions are in concurrence is yet another research topic to investigate. Nonetheless, leisure travel is encouraged as a means of indulging in an intelligent leisure.

SPECIAL-INTEREST MARINE TOURISM DEVELOPMENT IN SERANGAN VILLAGE, DENPASAR I Ketut Suarta; Anak Agung Putu Swabawa; I Putu Budiarta
Jurnal Internasional Ilmu Pengetahuan Terapan bidang Pariwisata dan Events Vol 1 No 2 (2017): December 2017
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat (P3M) Politeknik Negeri Bali

This resarch is held in Serangan Village, Denpasar Selatan District, Denpasar Municipility. Purpose of this researchis to identify the potencies of Serangan Island which could be developed as tourism product such as special-interest marine tourism and to know the visitors’ perceptions to the objects and attractions they visit in order to determine the most favorite tourist attraction in Serangan Village.Data of this research was collected by survey, interview, documentation and library study. The data is analyzed by using quantitative analysis (descriptive statistics)and qualitative analysis (descriptive and comparative analysis). The resultsshowed that there are five potencies of natural attractions identified in Serangan Island which could be developed as tourist objects and special-interest marine tourism. They are the white sand beach, seaweed, clean blue sea, coral garden, and mangrove forest. The special interest-marine tourism are surfing, parasailing, waterski, snorkeling, diving, flying fish, underwater seawalker, banana boat, jetski, donat boat, glass bottom boat, horse riding, fishing, fast boat, turtle conservation and coral transplantation. The biggest market segment of those special marine attractions are 95 % Chinese. The foreign visitors that visit Serangan Island about 94.41 %, and the domestic visitors are about 5.59 %. The most favorite marine attractions in Serangan Village is travelling through the quay by fast boat, it is 311,344 people. Then the second and third favorite are turtle conservation and parasailing, they are 18,040 people and 1,890 people. From the capacity ratio, the most favorite attraction is travelling through the quay by fast boat, it is 276.75, the second and third favorites are flying fish and underwater sea walker with ratio 157.50 and 132.38.

DAMPAK PENGGUNAAN TEKNOLOGI TEPAT GUNA PADA UKM BUNGA KERING DI DESA RENON DENPASAR I Ketut Suarta; I Wayan Jendra
Bhakti Persada Jurnal Aplikasi IPTEKS Vol 1 No 1 (2015): November 2015
Publisher : P3M Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (634.749 KB)

Hampir semua UKM mendapatkan masalah dalam mengembangkan usahanya yaitu : masalah modal, tenaga kerja, kratifitas, teknologi, produksi dan pemasaran. Demikian juga dengan UKM Bunga Kering yang menjadi binaan IBm mempunyai beberapa kendala sebagai berikut : proses pengeringannya dilakukan menggunakan cara tradisional yaitu dengan cara menjemur dibawah sinar matahari. Produksi bunga kering selama ini dilakukan dengan bantuan peralatan pres sederhana yang dirancang sendiri, pemasaran dan administrasi. Pengabdian ini bertujuan untuk membantu proses produksi khususnya dalam pengeringan bahan baku berupa alat pengering, meningkatkan pengetahuan serta keterampilan dalam mengelola usahanya khususnya bidang manajemen, administrasi, dan pemasaran. Pelaksanaan aktivitas pengabdian kepada masyarakat melalui program Iptek bagi Masyarakat didahului dengan sosialisasi sebagai upaya pendekatan antara pelaksana dengan pihak UKM pengerajin bunga kering dengan harapan akan terjalin hubungan kerja yang baik yang dilandasi oleh kepentingan yang sama yaitu untuk meningkatkan kualitas dan kuantitas bunga kering. Program pengabdian IBm Bunga Kering ini telah berhasil mempercepat proses produksi yang kalau dikeringkan dengan sinar matahari memerlukan waktu pengeringan antara 1 s/d 7 hari. Dengan sentuhan teknologi tepat guna (alat pengering) memerlukan waktu 1s/d 3 hari. Untuk pengeringan tahap 2 (setelah pewarnaan) sebelumnya diperlukan waktu 1,5 s/d 3 hari, setelah bantuan alat pengering diperlukan waktu hanya 2 s/d 8 jam. Keterampilan dan pengetahuan mitra binaan juga bertambah setelah diberikan bebagai pelatihan yang meliputi : pelatihan pemasaran, administrasi dan keuangan serta bisnis. Strategi yang direkomendasikan adalah : UKM binaan ini perlu dikembangkan untuk menembus pasar eksport, sehingga perlu dilanjutkan dalam program IBPE dan perlu dilakukan pelatihan ekstra karena keterbatasan pengetahuan dan keterampilan dalam internet.

PEMBERDAYAAN POTENSI WISATA DALAM MENINGKATKAN PENDAPATAN MASYARAKAT DESA PEKRAMAN NEGARA, BATUAN, SUKAWATI GIANYAR I Nyoman Meirejeki; I Ketut Suarta; I Gede Nyoman Suta Waisnawa; I Made Widiantara; A. Agung Putu Swabawa
Bhakti Persada Jurnal Aplikasi IPTEKS Vol 4 No 2 (2018): November 2018
Publisher : P3M Politeknik Negeri Bali

Pengabdian ini dilakukan di Desa Pekraman Negara, desa Batuan, sukawati, Gianyar. Tujuan dari pengabdian ini adalah untuk mengidentifikasikan potensi dan daya tarik dan merancang jalur trekking sebagai produk wisata unggulan yang akan ditawarkan di desa pekraman Negara. Metode pelaksanan pengabdian dan pengumpulan data yang digunakan adalah metode: observasi, wawancara, focus group discussion, partisipatory research action,dan pendampingan. dengan menggunakan judgement sampling method. Sedangkan analisis data menggunakan analisis deskriptif dan analisis sintesis. Berdasarkan hasil pembahasan menunjukkan bahwa di desa pekraman Negara terdapat potensi wisata yang bisa dikembangkan menjadi produk wisata, yaitu; 1). sumber daya alam yang berupa: sungai, sawah, dan tebing, 2) sumber daya budaya yang berupa: tempat beribadah, upacara tradisional, benda hasil karya seni dan kegiatan budaya, dan rumah adat tradisional Bali. Sarana pariwista yang sudah eksis berupa: usaha kuliner, yoga, gallery lukisan dan gallery gold & silver. Produk wisata yang dibangun dalam pengabdian ini adalah jalur trekking yang proses pelaksanaanya: identifikasi potensi dan menentukan tempat signage, pembuatan signage, penataan jalur trekking, pemasangan signage, pembentukan kelembagaan, dan membuat program marketing. Implikasi dari pembuatan jalur trekking dapat meningkatkan kesejahteraan masyarakat desa pekraman Negara

Co-Authors A. Agung Putu Swabawa Dewa Made Suria Antara Elvira Septevany I Gede N Suta Waisnawa I Gede Nyoman Suta Waisnawa I Gusti Agung Mas Krisna Komala Sari I Gusti Agung Mas Krisna Komala Sari I Gusti Putu Sutarma I Ketut Astawa I Ketut Suarja I Ketut Sutapa I Komang Mahayana Putra I Made Darma Oka I Made Widiantara I Nyoman Meirejeki I Nyoman Rajin Aryana I Nyoman Suardika I Nyoman Winia I Putu Budiarta I Putu Dede Sukadana Putra I Wayan Deny Pranayasa I Wayan Jendra I Wayan Sudiasa Ida Ayu Elistyawati Ida Ayu Kade Werdika Damayanti Layla Fickri Amalia Lien Darlina Made Sudiarsa Md Abdi Sucipta Monika Aprilia Wulandari Ni Made Ernawati Ni Made Mira Paramita Ni Made Novi Cipta Dewi Ni Made Rai Sukmawati Ni Made Thrisna Puspita Dewi Ni Made Visca Febrianti Ni Nyoman Sri Astuti Ni Nyoman Triyuni Ni Putu Lianda Ayu Puspita Ni Putu Somawati Ni Wayan Sintya Dewi Nyoman Winia Putu Dana Pariawan Salain Putu Elsa Oktavia Dewi Samrat Hazra Swabawa, Anak Agung Putu

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