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All Journal E-Journal Of Cultural Studies International Journal of Applied Sciences in Tourism and Events Jurnal Bisnis dan Kewirausahaan Jurnal Pariwisata Terapan SOSHUM : Jurnal Sosial dan Humaniora [Journal of Social Sciences and Humanities] Jurnal Manajemen Perhotelan dan Pariwisata International Journal of Green Tourism Research and Applications Journal of Applied Sciences in Travel and Hospitality Journal Of World Science Journal of Applied Sciences in Travel and Hospitality Jurnal Ilmiah Hospitality Management Jurnal Sains Terapan Pariwisata

Ni Gst Nym Suci Murni

Politeknik Negeri Bali

Author-ID : 387414

Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Engineering Health Professions Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Veterinary Other

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GLOBAL-LOCAL ENVIRONMENT CERTIFICATION AT FIVE STAR HOTELS IN TOURISM AREA OF NUSA DUA, BALI Suci Murni, Ni Gst Nym; Anom Kumbara, AAN; Sirtha, I Nyoman; Mudana, I Gede
E-Journal of Cultural Studies Volume 7, Number 2, May 2014
Publisher : Cultural Studies Doctorate Program, Postgraduate Program of Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (202.062 KB)

The research aims to examine the various form of environment certification, ideology behind the practice of green tourism (global award) and Tri Hita Karana (local award), and the implication of environment practice at five star hotel in Nusa Dua tourism area. The data of the reserach was assessed by postmodern critical theory (theory of discourse regarding power/knowledge, hegemony theory, practice theory, and theory of deep/shallow ecology. The method used in this cultural studies is the qualitative one, where the data collection were obtained through direct observation, in-depth interviews, and related documentation. The sample used 6 five star hotels which practise green award, of 14 established five star hotels (some hotel is not in full operation). The results showed that (1) there are some variation of environment practice in five star hotel, (2) ideology working behind these practices can be seen from global ideology in the form of sustainable development deriving green tourism, and the local ideology, in the form of Tri Hita Karana (THK) used in THK award, (3) implication of global-local invironment practice in tourism area and surrounding.

Implementing tri hita karana values in Grand Inna Kuta’s corporate social responsibility program Bibit Bintang Bithara; I Putu Krisna Arta Widana; Ni Gst Nym Suci Murni
International Journal of Green Tourism Research and Applications Vol 2 No 1 (2020): June 2020
Publisher : Politeknik Negeri Bali

Purpose: This research was conducted to know the implementation of corporate social responsibility activities at Grand Inna Kuta hotel, which is focused on the implementation corresponding to international regulation, national regulation, and local regulation concerning of corporate social responsibility (CSR). Research methods: By using descriptive qualitative method, this research describes CSR activities which refer to world tourism code of ethics, Indonesian republic government regulation, and local regulation which is the last in its relation with local culture i.e. Tri Hita Karana. Results and discussion: The result shows that there are 6 corporate social responsibility activities which conducted by Grand Inna Kuta namely; blood donor activity, beach cleaning activity, trees plant activity, tribute to the village, social assistance, and social assistance during Covid 19 pandemic. Conclusion: All the activities are a reflection of the local culture theory Tri Hita Karana which means harmonic relationship between human and God, human and human, and human and ecology.

The Effectivity of E-Commerce in Increasing The Room Occupancy at Intercontinental Bali Resort, Jimbaran Ni Kadek Eni Widyastuti; Ni Nyoman Sri Astuti; Dewa Made Suria Antara; Ni Gst Nym Suci Murni
Journal of Applied Sciences in Travel and Hospitality Vol 3 No 2 (2020): JASTH : Journal of Applied Sciences in Travel and Hospitality
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jasth.v3i2.2037

This study is based on the effectiveness of e-commerce implementation increasing room occupancy. It aims to find out how effective the implementation of e-commerce is and to find out the most effective variables in increasing the room occupancy at InterContinental Bali Resort. This research theoretically is expected to support other research by providing additional information regarding the development of e-commerce activities and practically is expected to be useful for hotel management to evaluate the effectiveness of e-commerce implementation. The data collection methods used in this research are documentation, interviews, and observations. The data analysis technique used is a quantitative analysis which is done through the calculation of the percentage of effectiveness using the effectiveness formula, and descriptive qualitative that is done to explain the information and data in the form of numbers collected during conducting research. Data processing is done using Microsoft Excel and the results of data analysis in the form of numbers, percentages, and graphs will be qualitative in the form of information to answer the problem formulation, make conclusions and suggestions for this research. The implementation of e-commerce which is examined in this research is through B2B and B2C strategies. Based on the analysis that has been done, the results show that the average effectiveness of e-commerce is reaching 100% or it is categorized as “Very Effective” and B2B strategy is more effective in contributing room occupancy because it can exceed the target to be achieved.

THE EFFECTIVENESS OF THE GREEN-BASED BARTENDING LEARNING IN IMPROVING THE COMPETENCE OF THE STUDENTS OF HOSPITALITY STUDY PROGRAM I Made Darma Oka; I Nyoman Winia; I Wayan Pugra; Ni Gst Nym Suci Murni
Journal of Applied Sciences in Travel and Hospitality Vol 3 No 1 (2020): JASTH : Journal of Applied Sciences in Travel and Hospitality
Publisher : Politeknik Negeri Bali

To design green-based learning, the lecturers should have broad insights on the linkages of green concepts in learning, high creativity, good learning methodology skills, high self-confidence, and courage to manage and develop materials. The formulation of the problem focused in this article is the effectiveness of green bartending learning in improving the competence of the students on Study Program of Hospitality of State Polytechnic of Bali (Politeknik Negeri Bali-PNB). This study was conducted on the fourth semester students as the research sample. The sample of research is determined according to the number of students in each class that is as much as 28 people. Based on the results of the analysis can be concluded that the application of learning based on green Bartending very effective in improving the achievement of student competencies This is evidenced by the results of statistical tests that show that there are differences in achievement of competence significantly between groups of students who are given the treatment of green-based Bartending learning with groups of students with learning using textbook/handout. It is suggested to the management to encourage and facilitate lecturers in implementing green-based learning.

HANDLING GUEST COMPLAINTS DUE TO HUMAN ERROR IN THE JAYAKARTA BALI BEACH RESORT RESIDENCE AND SPA Ni Nyoman Rena Yani; Ni Gst Nym Suci Murni; Dewa Made Suria Antara
Journal of Applied Sciences in Travel and Hospitality Vol 1 No 3 (2018): September 2018
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (190.329 KB)

This study aims to know the kind of guest’s complaints, and find out to handle the guest’s complaint at The Jayakarta Bali Beach Resort Residence and Spa. This research focuses to complaints of human error, that was happened in all department and noted in log book from January until December of 2017. This study used qualitative approach and data collecting used are interview to (Duty Manager, Front Office Manager, Assistant of Front Office Manager, Food & Beverage Manager, Houskeeper, staff), observations, and documentations. The technique of data analysis is qualitative analysis, with detail processed of data reduction; presentation, and verification/conclusion. The result shows (1) complaints on 2017 are 51 complaints handled by Duty Manager, Front Office Manager, Assistant Front Office Manager, Guest Relation Officer and Supervisor’s Restaurant . (2) listen to all complaints guests attentively, apologized first to a guest concerned, ask the complaint that the party/staff related, explain about for guests concerned about the truth the incident, providing services full for into the hotel, and give complimentary based on levels of complaint that has happened to guests.

PERCEPTION OF TOURISTS TOWARD COMMUNITY-BASED FESTIVAL OF KUTA MAJELANGU MARKET Made Ruki; Ni Gst Nym Suci Murni; Ida Ayu Elistyawati
Jurnal Internasional Ilmu Pengetahuan Terapan bidang Pariwisata dan Events Vol 1 No 2 (2017): December 2017
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat (P3M) Politeknik Negeri Bali

The aim of this research was to identify foreign tourist perception toward service of KutaMajelangu Market as an Attraction of community-based tourism. Foreign tourist’s perception was analyzed by Likert scale. This research used various approaches such as: social and culture, community based tourism, sustainable tourism, and perception theory. Respondents were taken from foreign tourist come from many countries such as Japan, Australia, China, America, Germany, Austria, Holland, and British, while the informants were taken from districts officers, around Kuta Village: such as the head of traditional village known as bendesa, head od subvillage/kelihan banjar, and Kuta community leaders. Data were taken from observation, Interview, questionnaire, and some documents. The results of this study revealed that perception of tourists toward the festival Market Majelangu Kuta as community-based tourist attraction for a variety of requirements had been fulfillment where starting from the land use, planning, management, preservation, benefit economically performed independently by local community. While the perception of tourists toward the activities and services of the Market Majelangu Kuta were well perceived by 79% percent of tourists

IDEOLOGICAL DISCOURSES ON ENVIRONMENT IN BALI TOURISM DEVELOPMENT Ni Gst Nym Suci Murni; I Gede Mudana; Dewa Made Suria Antara
Jurnal Internasional Ilmu Pengetahuan Terapan bidang Pariwisata dan Events Vol 1 No 2 (2017): December 2017
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat (P3M) Politeknik Negeri Bali

The environment is increasingly occupying important issues in all aspects of life including the tourism business that is often highlighted to ignore the environment. Because it is so crucial, it is constantly discoursed not only in local and national contexts but more globally. In these evolving discourses, it turns out that there are a number of ideologies that show the interests of those who discoursing them. This research uses qualitative approach, and scientifi cultural studies paradigm. The purpose of this research is to know the ideologies of global, national and local environmental discourse. Research results show that based on the global ideology of sustainable development, there are ecological sustainability, economic sustainability, and social sustainability. Ideology of national environmental discourse which is a transformation from developmentalism ideology (modernization) can also hegemonize company industry, society, with legitimizing by law and regulations issued about tourism and environment, so that the sustainability of development can be achieved. The ideology of local environmental discourse there are various local knowledge (local genius) related to the environment that has been practiced by certain countries, especially the developing countries, where tourist destination areas such as Bali have run it through religious ritual, as well as through the daily life of the community .

Pengaruh Kualitas dan Kepuasan Pelayanan Pajak terhadap Motivasi Membayar Pajak Serta Dampaknya terhadap Kepatuhan Wajib Pajak Anak Agung Gde Mantra Suarjana; I Dewa Made Partika; I Made Sura Ambara Jaya; Ni Gst Nym Suci Murni
Jurnal Bisnis dan Kewirausahaan Vol 16 No 2 (2020): JBK-Jurnal Bisnis dan Kewirausahaan
Publisher : P3M Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jbk.v16i2.1997

Penelitian ini bertujuan menganalisis pengaruh kualitas pelayanan pajak, kepuasan pelayanan pajak secara parsial terhadap motivasi membayar pajak. Menganalisis pengaruh kualitas pelayanan pajak, kepuasan pelayanan pajak secara parsial terhadap kepatuhan wajib pajak. Menganalisis pengaruh motivasi membayar pajak terhadap kepatuhan wajib pajak. Menganalisis pengaruh kualitas pelayanan pajak terhadap kepatuhan wajib pajak dimediasi motivasi membayar pajak. Menganalisis pengaruh kepuasan pelayanan pajak terhadap kepatuhan wajib pajak dimediasi motivasi membayar pajak. Sampel diambil sebanyak 100 orang wajib pajak di Kota Denpasar dengan teknik random sampling. Teknik analisis data adalah teknik analisis jalur. Hasil analisis data dengan signifikansi 0,05 menunjukkan bahwa kualitas pelayanan pajak, kepuasan pelayanan pajak secara parsial berpengaruh positif dan signifikan terhadap motivasi membayar pajak. Kualitas pelayanan pajak, kepuasan pelayanan pajak secara parsial berpengaruh positif dan signifikan terhadap kepatuhan wajib pajak. Motivasi membayar pajak berpengaruh positif dan signifikan terhadap kepatuhan wajib pajak. Kualitas pelayanan pajak berpengaruh positif dan signifikan terhadap kepatuhan wajib pajak dimediasi motivasi membayar pajak. Kepuasan pelayanan pajak berpengaruh positif dan signifikan terhadap kepatuhan wajib pajak dimediasi motivasi membayar pajak.

Analysis of Food Quality and Price in Increasing Customer Satisfaction at Anantara Uluwatu Bali Resort I Ketut Akas Wicaksana; Elvira Septevany; I Nyoman Winia; Ni Gst Nym Suci Murni
Jurnal Pariwisata Terapan Vol 5, No 1 (2021)
Publisher : Sekolah Vokasi, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jpt.67338

The purpose of this research was to analyze the effect of food quality, and price in increasing customer satisfaction at Anantara Uluwatu Bali Resort. This research was conducted at Anantara Uluwatu Bali Resort at Botol Biru Bar & Grill using 30 visitors as research samples. The data collection method used a questionnaire and observation, where the data collected was then analyzed using Multiple Linear Regression Analysis. The results showed that the variables of food quality, and price had a positive and significant effect on customer satisfaction at Anantara Uluwatu Bali Resort. Anantara Uluwatu Bali Resort is expected to be able to maintain food quality and prices and be able to improve food quality ranging from variety, appearance, food health, taste, and temperature to food, and to increase prices according to food quality during the pandemic.

Tourist Perception and Satisfaction on Food and Environment in Nusa Dua Tourism Area Dewa Made Suria Antara; Ni Nyoman Triyuni; Ni Gst Nym Suci Murni
Soshum: Jurnal Sosial dan Humaniora Vol 8 No 1 (2018): March 2018
Publisher : Politeknik Negeri Bali

The tourism industry is strongly influenced by the perception and satisfaction of tourists towards a destination. Perception is considered in conjunction with dynamic tourist expectations and perceptions. They are changing, so it is important to measure the tourist perception routinely. Perception is used as a base by travellers for assessing the quality of services rendered to them. This study aims at assessing the perception of tourists to some of the attributes of the Nusa Dua Tourism area and measuring tourist satisfaction against some of these attributes. The attributes to be measured are: environment and food. This research is a quantitative research. It employs questionnaires to collect data. Data were collected from 280 respondents who were selected through random sampling. The descriptive statistics (frequency, percentage, and average) and Importance-Performance Analysis (IPA) are employed to determine the perception and satisfaction of tourists towards the attributes of environmental and food at the Nusa Dua Tourism area. The result showed that Nusa Dua area management had provided excellent service to the two attributes and had considered them as important components in delivering satisfaction with their visit in Nusa Dua tourism area. The findings, from a marketing perspective is as a basis for the management of the Nusa Dua Tourism area in making policies for the improvement of the region, especially in meeting the tourists’ perception and satisfaction.

Co-Authors Anak Agung Ngurah Anom Kumbara Bibit Bintang Bithara Darmayanti, Putu Widya Dewa Made Suria Antara Dewa Made Suria Antara Elvira Septevany I Dewa Made Partika I Gede Mudana I Gusti Ayu Suci Nurtirtawaty I Ketut Akas Wicaksana I Made Darma Oka I Made Darma Oka I Made Darma Oka, I Made Darma I Made Sura Ambara Jaya I Nyoman Sirtha I Nyoman Winia I Nyoman Winia I Putu Krisna Arta Widana I Wayan Pugra I Wayan Pugra Ida Ayu Elistyawati Made Ruki Made Ruki Mantra Suarjana, Anak Agung Gde Ni Kadek Eni Widyastuti Ni Ketut Bagiastuti Ni Nyoman Rena Yani Ni Nyoman Sri Astuti Ni Nyoman Triyuni Palguna, I Gede Rai Widiantara, Ida Bagus Wijaya, I Nyoman Mokoh

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