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All Journal International Journal of Applied Sciences in Tourism and Events Bhakti Persada Jurnal Aplikasi IPTEKS Journal of Applied Sciences in Travel and Hospitality Madaniya Journal of Management and Business Environment (JMBE) International Journal of Glocal Tourism International Journal of Travel, Hospitality and Events Journal of Applied Sciences in Travel and Hospitality International Journal of Green Tourism Research and Applications Jurnal Ilmiah Hospitality Management
I Ketut Suarja
Politeknik Negeri Bali
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Transportation Other

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Implementing SOP to Improve Butler Performance Ni Made Wulan Dwi Artini; I Ketut Suarja; I Gde Agus Jaya Sadguna; Ni Made Sudarmini
International Journal of Glocal Tourism Vol. 1 No. 1 (2020): International Journal of Glocal Tourism - September 2020
Publisher : Catuspata Press

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Abstract

Purpose: The research is to determine whether the implementation of standard operating procedure (SOP) can improve the performance of a butler in a hotel located in Jimbaran tourist area, Bali, Indonesia, and find out the efforts that can be applied to improve the performance of the butler employees. Research methods: This research uses descriptive qualitative method using data collection methods such as observation method by directly observing how a hotel butler handles guests. An interview is done to butler employees, head butler and room division manager; and finally using questionnaires given to all butlers. Findings: All butler of the hotel executes the SOP accordingly and correctly and have also worked optimally. The implementation of the SOP that are well implemented by butler employee has a positive impact on employee performance thus they can work thoroughly, disciplined, and in an organized manner. Implication: SOP is very important to be implemented by butler to improve the performance of butler employees at the hotel.
Implementation of Knowledge Management on Hotel and Spa GSA Employee Performance I Putu Gde Jayendra Praditya; I Ketut Suarja; Ni Gusti Nyoman Suci Murni
International Journal of Glocal Tourism Vol. 1 No. 2 (2020): International Journal of Glocal Tourism - December 2020
Publisher : Catuspata Press

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Purpose: This research is to know the implementation of Knowledge Management conducted by the management of a 5 star hotel and spa in Nusa Dua tourist area, Badung, Bali, Indonesia, for its Guest Service Agent employees. Research methods: The total respondent on this research is 10 which are Guest Service Agent employees and analysis by using SPSS 25.0. Analyze technique used is a multiple linear regression with personal knowledge, job procedure, and technology as an independent variable and employee performance as a dependent variable. Findings: Knowledge Management was is effective to improve the employee performance in the hotel researched. The technology variable has a significant effect on the performance of the guest service agent employees, as well as the variables of personal knowledge, job procedures and technology simultaneously positively influencing the performance of guest service agent employees. Implication: The management needs to pay more attention to the Knowledge Management that has been done and if possible it can be increased again
Check-in Handling by Receptionist to Improve Service Quality Ni Kadek Cita Sari; Ni Putu Wiwiek Ary Susyarini; I Ketut Suarja; Made Sudiarta
International Journal of Glocal Tourism Vol. 1 No. 2 (2020): International Journal of Glocal Tourism - December 2020
Publisher : Catuspata Press

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Purpose: This research is done to find out the implementation of check in handling by receptionist in improving the quality of service at a 5 star hotel located in Ubud tourist area, Gianyar, Bali, Indonesia. Research methods: Data collection methods used are observation, interviews, questionnaires, and literature study. The analysis technique used in this research is qualitative descriptive using a 4 level likert scale. Findings: The overall implementation of check in handling has been implemented to the maximum, but there are some standard operating procedures (SOP) that are lacking in its application. Implication: It takes effort from the receptionist to be able to implement maximum check in SOP in order to improve the quality of hotel services.
THE IMPLEMENTATION OF THE PERFORMANCE OF FRONT OFFICE DEPARTMENT EMPLOYEES IN SERVING GUESTS AT WHITE ROSE KUTA RESORT VILLAS & SPA Ni Putu Nadira Pebriyanti; I Wayan Jendra; I Ketut Suarja; Cokorda Istri Sri Widhari
Journal of Applied Sciences in Travel and Hospitality Vol 1 No 4 (2018): December 2018
Publisher : Politeknik Negeri Bali

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The purpose of this study is to determine the influence of knowledge, skills, and attitudes of the employee to the performance of employees in the front office department in serving the guests. This study uses survey method using primary data in this case is front office employees and secondary data sourced from companies and books of literature. The sampling technique in this research is Saturated Sampling Technique with the number of small relative population, less than 30 people. In this study population of 29 employees, all front office department at White Rose Kuta Resort Villas & Spa will be used as respondents by using saturated sampling technique. The related problem is how to apply the performance of front office department employee in serving guest at White Rose Kuta Resort Villas & Spa.
THE APPLICATION OF PROMOTION MIX IN INCREASING THE ROOM OCCUPANCY AT THE SAMAYA SEMINYAK Ni Putu Dian Prabawati Devi; Budi Susanto; I Ketut Suarja; I Gusti Agus Mas Krisna Komala Sari
Journal of Applied Sciences in Travel and Hospitality Vol 1 No 4 (2018): December 2018
Publisher : Politeknik Negeri Bali

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The purpose of this study is to determine the influence of promotion costs against occupancy rooms at The Samaya Seminyak. The data in this research is a secondary data regarding the cost of promotion and occupancy of the rooms at The Samaya Seminyak. Data analysis is simple regression analysis. The findings of this research is that the cost of promotion has positive and significant effect on room occupancy. Whereas, based on the results of the analysis of the coefficient of correlation and determination, the influence of promotion costs against occupancy rooms at The Samaya Seminyak is very strong, amounting to 68.6%, while the rest which amounts to 31.4% is influenced by other factors which is not examined in this study.
SERVICE QUALITY APPLICATION OF BUTLER ON THE GUEST SATISFACTION AT NYAMAN VILLAS SEMINYAK-KUTA I Wayan Deny Pranayasa; Ni Putu Somawati; I Ketut Suarja; Nyoman Winia; I Ketut Suarta
Journal of Applied Sciences in Travel and Hospitality Vol 1 No 4 (2018): December 2018
Publisher : Politeknik Negeri Bali

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Abstract

The quality of services can be defined as the difference between reality and the expectation of customers for services that they had received. The problem in Nyaman villas is the occupancy of a room that came to a significant decline, to the total number of the occupancy of a room as many as 1.162 people. So, the problem of the research is how the application of the quality of services butler toward satisfaction of customers at Nyaman Villas Seminyak-Kuta? As for the purpose of this research is to know the application of the quality of services of butler toward satisfaction of customers at Nyaman Villas Seminyak-Kuta. The sample techniques in this research were incidental random sampling with a population have to actually representative. So, the number of respondents in this research was = 4 x indicators (4 x 20 = 80 people). The analysis was done with of qualitative and quantitative methods with the approach analysis diagram kartesius. Based on the results of qualitative analysis it can be seen that the average level of customer satisfaction is still relatively low if than the level of hope. Based on the results of the quantitative analysis calculation importance-performance analysis known that the average expectations consumers a whole is 4.42 and the average level of service butler as a whole is 3.89. This indicates 4.42 > 3.89, meaning greater expectations consumers than service butler given by Nyaman Villas or in other words the quality of services they received did not in conformity with expectation consumers.
ANALYSIS OF THE SERVICE QUALITY TO CUSTOMERS AT NELAYAN RESTAURANT OF THE BELMOND JIMBARAN PURI BALI HOTEL Ni Wayan Trisnayanti; I Ketut Suarja; Dewa Made Suria Antara; Ni Gusti Nyoman Suci Murni
Journal of Applied Sciences in Travel and Hospitality Vol 1 No 4 (2018): December 2018
Publisher : Politeknik Negeri Bali

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Abstract

The purpose of this research is to determine the service quality to customers and determine the indicators that need to be improved and maintained in the quality of services provided to customers at Nelayan Restaurant of the Belmond JimbaranPuri Bali. This research uses five variables: Tangibles (X1), Reliability (X2), Responsiveness (X3) Assurance (X4), and Empathy (X5) by using 14 indicators/questions. The type of data used in this research is the qualitative and quantitative data with proportionate stratified random sampling. The number of samples obtained 80 respondents. Data were analyzed by using the technique of importance-performance analysis. Collection of data through distributing questionnaires to the customers. The results show that more indicators are getting positive values than negative values, and there are several indicators that need to be improved, namely the indicator of employees are ready to provide assistance needed by guests (X3.1), employees are polite in serving guests (X4.1), and employees have acted for the benefit of guests (X5.1) as well as the indicators that need to be maintained such as the indicator of restaurant cleanliness (X1.1), condition of restaurant (X1.2), Food ingredients used in the restaurant (X1.3), Appearance of the restaurant employees (X1.4), and employees provide fast and precise services (X2.2).
ANALYSIS OF CHECK-IN GUEST HANDLING MODEL BASED ON THE RESERVATION AT HOTEL MERCURE BALI NUSA DUA Kadek Boby Mahardika; Ni Nyoman Triyuni; I Ketut Suarja; I Putu Budiarta
Journal of Applied Sciences in Travel and Hospitality Vol 1 No 3 (2018): September 2018
Publisher : Politeknik Negeri Bali

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Abstract

Front office is one of the most important part which is the absolute should be on an organization hotel .In every hotel the role and function of the front office could be clearly seen , especially on the activity of going in the area front desk .In the morning , walking guests who want to checking out in the lobby show the high trust and hope the reception guests on the services , cashiers and also porter .So will they be on the day and afternoon , visitors who will check-in very much hope that the process of check-in and they shall walk with fast and smoothly .As for also some differences that is conducted by employees front office in dealing with a guest check-in and to other sources of reservation. There are several the reservation kind of like an reservation from individuals ( personal ) account , the reservation of company , the reservation of online travel agents and offline travel agents .Handling the check-in will be the first impression for guests about how the quality of treatment a hotel .To see the extent to which the quality of handling check-in against the guests at Hotel Mercure Bali Nusa Dua , hence writers interested do research by the title analysis handling model guests check-in based on the reservation at the Hotel Mercure Bali Nusa Dua. In this research the use writers interview with as a source of primary data and source of such as books , the internet and journal as secondary data .The determination of key informants can be determined by dictates one who get to tell the story easily , understand to information needed , and happily inform researchers .Informants the research is for human resources manager , reservation manager and all the employees front office department at the Hotel Mercure Bali Nusa Dua and using data collection method as a method of observation , a method of interviews and the literature study .In this research analysis techniques the data used is a technique descriptive qualitative data analysis .It means , the data gathered during the survey described the details of the discussion compiled systematically.
TUMPEK WARIGA AS AN ECOLOGY BASED LOCAL GENIUS IN SUPPORTING SUSTAINABLE TOURISM (CASE STUDY OF PLAGA VILLAGE, BADUNG, BALI) Narrarya Narottama; I Ketut Suarja; Denok Lestari
Jurnal Internasional Ilmu Pengetahuan Terapan bidang Pariwisata dan Events Vol 1 No 1 (2017): June 2017
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat (P3M) Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (442.253 KB) | DOI: 10.31940/ijaste.v1i1.523

Abstract

As an international tourist destination, Bali has always been a main target of modern capitalists, both domestic and international. Massive construction of tourism facilities occurred in Bali, which directly affects and threatens the environment and changing social patterns of local communities. It is an irony, because Bali’s tourism relies on environment sustainability, natural landscapes and it’s unique cultural richness. Tumpek Wariga is one of the Balinese’s local genius, particularly in the context of maintaining harmony with all creatures, nature and environment, in form of cultural activitiesor Hindu rituals. These activities are summarized in Bali sublime philosophy which is recognized by UNESCO, namely the Tri Hita Karana. In various region of Bali, Tumpek Wariga is also called Tumpek Pengarah, Tumpek Uduh and Tumpek Bubuh. In this ceremony, the offerings are dedicated to the presence of Ida Sang Hyang Widhi (The Almighty God) in His manifestation as Lord Sangkara (Lord Shiva), the ruler of vegetation and environment in Balinese tradition. The purpose of this study was to assess the ultimate meaning and the implementation of Tumpek Wariga as a Balinese local genius in supporting ecological-based sustainable tourism in Bali. This case study took place in Plaga Village, which is one of the tourist villages developed by the government of Badung regency. This research uses qualitative approach, with data collection methods such as observation, in-depth interview and literature study. Hopefully, this research can be beneficial to all stakeholders and academics of tourism, especially in studies of Balinese local genius, as well as a new reference for the development of ecological based sustainable tourism in Bali.
Revitalisasi Desa Wisata Pohsanten Melalui Pengembangan Infrastruktur I Wayan Basi Arjana; Ni Made Ernawati; I Ketut Suarja
Madaniya Vol. 2 No. 4 (2021)
Publisher : Pusat Studi Bahasa dan Publikasi Ilmiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53696/27214834.121

Abstract

Kegiatan pengabdian ini bertujuan untuk merevitalisasi Desa Wisata Pohsansten untuk memenuhi kebutuhan wisatawan akan produk wisata dan layanan prima melalui program pengembangan infrastruktur desa wisata. Kegiatan ini merupakan kelanjutan dari serangkaian kegiatan pengembangan Desa Wisata Pohsanten yang telah dikembangkan sejak tahun 2017. Pada tahun 2020 program pengabdian di Desa Wisata Pohsanten diarahkan untuk mengembangkan produk berupa paket green living education tour disertai pengembangan program pemasaran di website dan berbagai format medsos seperti Instagram, Facebook, YouTube, Google My Business, serta pengembangan branding melalui pemasangan rambu dan atribut di berbagai atraksi wisata yang ada di Desa Wisata Pohsanten. Pokok permasalahan yang dihadapi oleh mitra adalah belum tersedianya fasilitas-fasilitas pendukung yang dibutuhkan wisatawan yang menginap terutama untuk wisatawan yang bergroup yang akan menempati kamar bersama. Solusi yang ditawarkan adalah revitalisasi dalam bentuk pengembangan infrastruktur dormitory di CBT Center Desa Wisata Pohsanten melalui pengadaan fasilitas dormitory berupa matras sebagai bagian penting untuk mendukung layanan prima terutama untuk produk unggulan saat ini yaitu green living education tour.
Co-Authors Ari Asih Purnamawati Dewi Ari Asih Purnamawati Dewi Budi Susanto Cokorda Istri Sri Widhari Denok Lestari Dewa Ayu Indra Dewi Dewa Made Suria Antara Elvira Septevany I Gde Agus Jaya Sadguna I Gede Eka Suryawan I Gede Eka Suryawan I Gusti Agung Bagus Mataram I Gusti Agung Istri Mas Pertiwi I Gusti Agung Mas Krisna Komala Sari I Gusti Agung Mas Krisna Komala Sari I Gusti Agus Mas Krisna Komala Sari I Gusti Made Wendri I Gusti Putu Sutarma I Ketut Astawa I Ketut Astawa I Ketut Suarta I Ketut Suja I Ketut Suja I Ketut Sutama I Made Anom Adiaksa I Made Sumartana I Putu Astawa I Putu Budiarta I Putu Gde Jayendra Praditya I Putu Krisna Arta Widana I Wayan Basi Arjana I Wayan Deny Pranayasa I Wayan Jendra I Wayan Pugra I Wayan Pugra Ida Ayu Dwi Gangga Laraswati Ida Ayu Elistyawati Kadek Boby Mahardika Luh Eka Armoni Made Suardani Made Sudiarta Made Sudiarta Made Sudiarta Nararya Narottama Ni Gusti Nyoman Suci Murni Ni Gusti Nyoman Suci Murni Ni Kadek Anik Evryastuti Ni Kadek Anik Evryastuti Ni Kadek Cita Sari Ni Kadek Helen Kusuma Dewi Ni Kadek Ulan Prasiska Yanti Ni Ketut Bagiastuti Ni Ketut Bagiastuti Ni Ketut Bagiastuti Ni Luh Ayu Kartika Yuniastari Sarja Ni Luh Eka Armoni Ni Luh Evi Cahyani Putri Ni Made Ernawati Ni Made Sudarmini Ni Made Sudarmini Ni Made Wulan Dwi Artini Ni Nyoman Sri Astuti Ni Nyoman Triyuni Ni Putu Dian Prabawati Devi Ni Putu Nadira Pebriyanti Ni Putu Somawati Ni Putu Wiwiek Ary Susyarini Ni Wayan Trisnayanti Nyoman Indah Kusuma Dewi Nyoman Mastiani Nadra Nyoman Mastiani Nadra Nyoman Winia Putu Adi Suprapto Putu Astawa Swabawa, Anak Agung Putu