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All Journal Media Mahardhika Cakrawala: Jurnal Pengabdian Masyarakat Global Riwayat: Educational Journal of History and Humanities Jurnal Pengabdian Masyarakat International Journal of Economics and Management Sciences
Rina Dewi
Universitas 45 Surabaya
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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BERPIKIR KRITIS DAN BERPIKIR KREATIF PEKERJA PEREMPUAN DI SURABAYA UNTUK KESEJAHTERAAN KELUARGA MELALUI PENINGKATAN KUALITAS HIDUP KELUARGA Rina Dewi; Wiratna Wiratna
Media Mahardhika Vol. 18 No. 3 (2020): May 2020
Publisher : STIE Mahardhika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29062/mahardika.v18i3.166

Abstract

The purpose of this study is to look at the effect of critical thinking and creative thinking on family welfare through intervening variables of quality of life in women workers in Surabaya. The concept of a research framework is built on understanding existing theories about critical thinking, creative thinking and reconstruction of family welfare through the quality of family life. This study consisted of 305 samples of female workers in Surabaya who had school-age children. Data obtained from questionnaires distributed to respondents. Using Structural Equation Modeling statistical modeling techniques, with Stata 14 Software. Critical thinking and creative thinking are needed for women workers to be able to do time, mind and energy management for office work and household chores so that a better quality of life will ultimately lead to family welfare. From this study the results were obtained the first model Y = 0.51 X1 + 0.47 X2, which means that exogenous variables consisting of critical thinking (X1) and creative thinking have a positive and significant effect on intervening endogenous variables, namely quality of life (Y) The Second Model Z = 0.93 Y which means the quality of life variable (Y) has a positive and significant effect on the dependent variable namely family welfare (Z). All latent variable indicators have a positive and significant effect with z values> 1.96. This research illustrates the importance of critical thinking and creative thinking for women workers in fighting for the quality of family life in order to achieve a prosperous family. This cannot be formed quickly, it takes time to continue to enrich themselves with new knowledge and insights.
The Impact of Motivation and Work Environment on Employee Performance Achmad Daengs GS*; Enny Istanti; Diana Zuhro; Rina Dewi; Sutini Sutini
Riwayat: Educational Journal of History and Humanities Vol 7, No 3 (2024): July, Educational and Social Issue
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jr.v7i3.39397

Abstract

This research was motivated by a decline in performance at Nafisa Production in Surabaya. Because Human Resources are central figures in organizations and companies. For management activities to run well, the company must have knowledgeable and highly skilled employees and efforts to manage the company as optimally as possible so that employee performance improves. The more employees have high performance, the overall productivity of the company will increase so that the company will be able to survive in global competition. The purpose of this study is to determine the influence of motivation and work environment on employee performance. Through the questionnaire method by distributing questionnaire questionnaires to 35 respondents of Nafisa Production employees in Surabaya. Based on data analysis and hypothesis tests simultaneously in this study, it can be found that motivation (X1) and work environment (X2) have a simultaneous effect on employee performance (Y), this can be proven by the F value of the calculation (23,380) the F table (2,034). Meanwhile, the R multiple value of 0.771 shows that the relationship between the independent variable and the bound variable is 77.10%. Meanwhile, the value of the multiple determination coefficient is 0.594 which means that all independent variables can explain employee performance (Y) of 59.40%. Motivation partially affects the performance of Nafisa Production employees, this can be seen from the t-value of motivation (X1) which is greater than the work environment variable which is only 2.918. Thus, it is concluded that motivation and work environment have a significant influence on the performance of NAFISA Production Surabaya employees.
Evaluasi Pelatihan dan Pengembangan SDM (Sumber Daya Manusia) di DHD Empat Lima Surabaya Eliza Faradila; Rina Dewi; Achmad Daengs G.S
Cakrawala: Jurnal Pengabdian Masyarakat Global Vol. 5 No. 3 (2026): Agustus: Cakrawala: Jurnal Pengabdian Masyarakat Global
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/cakrawala.v5i3.8179

Abstract

This report aims to evaluate the implementation of human resource (HR) training and development programs at the Regional Daily Board 45 (DHD 45) Surabaya, as well as to identify supporting factors, inhibiting factors, and improvement efforts. Data were collected through observation, interviews, documentation studies, and direct involvement in organizational activities during the internship period. The evaluation was conducted using Kirkpatrick's Four-Level Evaluation Model, consisting of reaction, learning, behavior, and results. The findings indicate that the HR training and development program at DHD 45 Surabaya has been implemented well and is considered reasonably effective in improving employees' knowledge, skills, and work attitudes. The success of the program is supported by strong management commitment, participants' enthusiasm, and adequate facilities and infrastructure. However, several obstacles remain, including the predominance of lecture-based learning methods, limited training time, and the lack of systematic post-training evaluation and mentoring. Therefore, improvements are needed in training materials, the application of more interactive learning methods, and continuous evaluation to ensure that training outcomes can be effectively implemented to enhance organizational performance.
Peran Administrasi Vendor dalam Pengelolaan Dokumentasi Teknis dan Laporan Harian ATM di PT Puriasri Bhaktikarya Muhamad Mustofa; Sugiharto Sugiharto; Rina Dewi; Achmad Daengs G. S
Jurnal Pengabdian Masyarakat Vol. 5 No. 2 (2026): Oktober: Jurnal Pengabdian Masyarakat
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/abdimas45.v5i2.8183

Abstract

This Field Work Lecture (KKL) discusses the role of vendor administration in managing technical documentation and daily ATM reports. To meet customer transaction needs, ATMs (Automated Teller Machines) operate 24 hours a day. With the expansion of ATM networks throughout Indonesia, most banking institutions have decided to outsource technical management, maintenance, and supervision of these facilities to third-party service providers or vendors. This decision has been made by both bank management and vendors. Furthermore, the rapid development of information technology has also impacted ATM service management systems. The use of digital-based monitoring systems allows for faster and more accurate reporting, but still requires vendor administration to verify, manage data, and ensure compliance between system reports and actual conditions on the ground. With proper integration of technology and administration, the monitoring process is expected to be more effective and efficient. Furthermore, the role of vendor administration also contributes to improved coordination between banks and vendors. Structured communication and comprehensive documentation will facilitate performance evaluation, decision-making, and future service improvements. Therefore, the existence of vendor administration is not only administrative but also strategic in maintaining ATM services so that they remain optimal in meeting the established operational standards.
Peran Kegiatan Promosi dalam Membangun Ketertarikan Konsumen di Prima Freshmart Fernando Kanni Dadi; Bambang Karnain; Rina Dewi; Achmad Daengs GS
Jurnal Pengabdian Masyarakat Vol. 5 No. 2 (2026): Oktober: Jurnal Pengabdian Masyarakat
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/abdimas45.v5i2.8187

Abstract

This fieldwork report aims to describe the role of promotional activities in building consumer interest at Prima Freshmart. The activity was carried out through a descriptive qualitative approach based on direct observation, assistance in product arrangement, observation of promotional activities, interviews with employees, documentation, and preparation of fieldwork findings. The results show that Prima Freshmart applies several promotional activities, including price discounts, value packages, member cards, cashback, purchase gifts, and promotions during national and religious holidays. Promotional activities are supported by attractive product displays, competitive prices, product availability, employee service, promotional media, customer loyalty, and a comfortable store environment. Employees play an important role as the frontline of promotion through friendly service, direct product offers, product information, product arrangement, and interaction with consumers. The field observations also identified several obstacles, including intense business competition, limited promotional media, limited human resources, less varied promotional programs, differences in consumer needs and preferences, consumers’ economic conditions, suboptimal use of digital technology, limited promotional budgets, and limited evaluation of promotional programs. Overall, promotional activities can attract consumer attention and support purchase interest when combined with good service, clear information, attractive displays, and a comfortable shopping environment. Prima Freshmart is therefore recommended to strengthen promotional innovation, optimize digital media, improve employee competence, and conduct periodic evaluation of promotional activities.
Penerapan Sistem Quality Control terhadap Hasil Produksi di CV Bie Hin Tailor Mahardika Bintang Surendra; I Gede Wiyasa MS; Rina Dewi; Achmad Daengs GS
Jurnal Pengabdian Masyarakat Vol. 5 No. 2 (2026): Oktober: Jurnal Pengabdian Masyarakat
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/abdimas45.v5i2.8192

Abstract

This Field Work Practice (KKL) report discusses the implementation of a Quality Control (QC) system on production results at CV Bie Hin Tailor. The purpose of this activity was to determine the implementation of quality control, understand the use of the Acceptable Quality Limit (AQL) Sampling Plan method, analyze product quality based on inspection results, and identify product defects in suits and trousers. The methods used in this activity were observation and analysis of production data, Quality Control inspection results, rejected product data during the 2025–2026 period. Quality control was carried out using the AQL method based on the ANSI/ASQ Z1.4 standard through sample inspections to determine the acceptance or rejection of a production lot. The analysis results showed that during the January–June 2025 period, the percentage of good products was 83.4%, with a QC escape rate of 0.5%. During the July–December 2025 period, production quality improved, with the percentage of good products increasing to 95.5% and the QC escape rate decreasing to 0.4%. However, during the January–May 2026 period, the QC escape rate increased to 0.7%, even though the total production volume decreased. The implementation of AQL also showed that product defects were still found and required improvement. Overall, the Quality Control system at CV Bie Hin Tailor has been implemented and plays an important role in maintaining production quality. However, improvements in inspection accuracy, consistency, clearer implementation of Standard Operating Procedures (SOPs), and continuous evaluation are still needed to minimize product defects and improve production quality.
Penataan Kebersihan Display Produk pada Penjualan di Prima Fresh Mart Sandra Fisheila Sari; Bambang Karnain; Rina Dewi; Achmad Daengs GS
Jurnal Pengabdian Masyarakat Vol. 5 No. 2 (2026): Oktober: Jurnal Pengabdian Masyarakat
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/abdimas45.v5i2.8193

Abstract

Field Work Practice (KKL) is an academic activity that provides students with real experience in understanding the application of theory in the workplace. This KKL activity was carried out at Prima Fresh Mart with a focus on product display arrangement and cleanliness in the sales area. The purpose of this report is to identify the implementation of product display, shelf cleanliness, inventory control, and the 5R work culture in supporting store operations. The methods used were direct observation, participation in daily activities, field notes, and literature study. The results show that neat product arrangement, clean displays, and the implementation of FIFO and FEFO can support customer comfort and smooth store operations. However, there are still obstacles during busy hours, especially in shelf neatness and consistency in maintaining the cleanliness of the sales area. Therefore, more routine supervision and continuous work discipline are needed so that the store display quality remains optimal.
Analisis Efektivitas Telemarketing dalam Memperkuat Hubungan dengan Pelanggan Loyal untuk Meningkatkan Booking Service di Auto2000 Basuki Rahmat Tika Rahmawati Syamsiah; Sugiharto Sugiharto; Rina Dewi; Achmad Daengs G. S.
Jurnal Pengabdian Masyarakat Vol. 5 No. 2 (2026): Oktober: Jurnal Pengabdian Masyarakat
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/abdimas45.v5i2.8194

Abstract

This study aims to analyze the effectiveness of telemarketing in strengthening relationships with loyal customers and increasing service bookings at Auto2000 Basuki Rahmat Surabaya. Telemarketing plays a key role in maintaining customer communication through service reminders, follow-ups, and the dissemination of information regarding services and promotions. The study employs a descriptive approach, gathering data through observations of telemarketing activities, customer service, the service booking process, and inter-departmental coordination related to customer service. The analysis reveals that telemarketing contributes to maintaining customer relationships and encouraging customers to make service bookings. However, its implementation remains suboptimal; the average customer handling time is 17 minutes, whereas the established target is 7 minutes. This situation is attributed to a lack of integrated communication systems, staff reliance on other departments for information, limited access to customer data, and insufficient knowledge regarding products and services. Consequently, improvements are needed, including the development of an integrated digital system, enhanced telemarketing staff competence, optimized communication channels, and better customer database management. These measures are expected to boost telemarketing effectiveness, service quality, customer loyalty, and service booking rates at Auto2000 Basuki Rahmat Surabaya.
Evaluasi Ketepatan Waktu dan Kelengkapan Pengiriman Obat Berdasarkan LPLPO di UPTD Instalasi Farmasi Kesehatan Kota Surabaya Claudia Zefanya; Achmad Daengs G. S; Rina Dewi
Jurnal Pengabdian Masyarakat Vol. 5 No. 2 (2026): Oktober: Jurnal Pengabdian Masyarakat
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/abdimas45.v5i2.8196

Abstract

Availability and timely distribution of essential medicines and medical supplies are critical factors in public healthcare quality. This study evaluated the operational management of drug distribution based on LPLPO (Laporan Pemakaian dan Lembar Permintaan Obat) at UPTD Instalasi Farmasi Kesehatan (IFK) Surabaya City, which serves 63 public health centers (Puskesmas). The method used qualitative field observation, interviews, and operational data analysis during a one-month Kuliah Kerja Lapangan (KKL) program. The study identified main operational bottlenecks, including human error in data entry using the SIMBOK digital application, discrepancies between Surat Bukti Barang Keluar (SBBK) and physical items, and distribution schedule delays caused by late deliveries from central supplies. To address these issues, a strategic framework was established focusing on rigorous cross-checking protocols, regional route optimization (West, North, Central, South, and East Surabaya), routine fleet maintenance, and FEFO-based inventory control. Improving operational synchronization between IFK and local Puskesmas significantly enhances supply chain reliability and healthcare service efficiency.
Study of the Effect of Work Discipline, Work Satisfaction and Work Environment on Employee Performance: (Case Study at PT. Rodamas Surabaya) Purwadi Purwadi; Harsono Teguh; Rina Dewi; I Gede Wiyasa; Achmad Daengs GS
International Journal of Economics and Management Sciences Vol. 3 No. 4 (2026): November: International Journal of Economics and Management Sciences
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ijems.v3i4.1320

Abstract

Human resource management is a part of organizational management that focuses on the human resource element. The task of HRM is to manage the human element well in order to obtain a workforce that is satisfied with its work. In an organization, humans are one of the most important elements in an organization. Without the role of humans, even though various required factors are available, the organization will not run. Because humans are the driving force and determiner of the course of an organization. Therefore, the organization should provide positive direction in order to achieve organizational goals. One factor influencing an organization's success rate is its employee performance. Employee performance is an action taken by employees in carrying out the work assigned by the company (Handoko 2001, p. 135). The existing data shows that the three independent variables, namely work discipline, job satisfaction, and work environment, are able to explain the dependent variable, namely employee performance (Y). The results of partial testing indicate that the work discipline variable (X1) has a positive and significant effect on employee performance.with a significant value of 5.009.10 -0.12 < 0.05. Partially, the job satisfaction variable (X2) has a positive and significant effect on employee performance. with a significant value of 1,121.10 -0.15 < 0.05. Partially, the work environment variable (X3) has a positive and significant effect on employee performance.with a significant value of 3,109.10 -007 < 0.05.
Co-Authors Achmad Daengs G. S Achmad Daengs G. S. Achmad Daengs G.S Achmad Daengs GS* Bambang Karnain Claudia Zefanya Diana Zuhro Eliza Faradila Enny Istanti Fernando Kanni Dadi GS , Achmad Daengs Harsono Teguh I Gede Wiyasa I Gede Wiyasa MS Mahardika Bintang Surendra Muhamad Mustofa Purwadi Purwadi Sandra Fisheila Sari Sugiharto Sugiharto Sutini Sutini Tika Rahmawati Syamsiah Wiratna Wiratna