Article Per Year (5 Year)
p-Index From 2021 - 2026
5.535
P-Index
This Author published in this journals
All Journal Jurnal Media Wahana Ekonomika I-Finance Journal Ikonomika : Jurnal Ekonomi dan Bisnis Islam International Journal of Artificial Intelligence Research QALAMUNA: Jurnal Pendidikan, Sosial, dan Agama Syntax Literate: Jurnal Ilmiah Indonesia JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK SEIKO : Journal of Management & Business Jurnal Neraca: Jurnal Pendidikan dan Ilmu Ekonomi Akuntansi Journal of Humanities and Social Studies MBIA Jurnal Proaksi Ilomata International Journal of Management Jurnal Akuntansi dan Manajemen Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Ilmu Sosial, Manajemen, Akuntansi dan Bisnis Ilomata International Journal of Management Quantitative Economics and Management Studies International Journal of Finance Research International Journal of Community Service & Engagement Forum Bisnis dan Kewirausahaan Jurnal Ekonomi Jurnal Pengabdian kepada Masyarakat Bina Darma Jurnal Ekonomika Dan Bisnis Jurnal Pengabdian Mandiri Jurnal Pengabdian Masyarakat Information Technology (JPM ITech) Journal of Accounting and Finance Management (JAFM) Jurnal Ilmiah Ilmu Terapan Universitas Jambi Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Ardhi: Jurnal Pengabdian dalam Negri Aksi Nyata : Jurnal Pengabdian Sosial dan Kemanusiaan Jurnal Pengabdian Masyarakat, Akuntansi, Bisnis & Ekonomi (JPMABE)
Bakti Setyadi
Univeritas Bina Darma
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Transportation Other

Published : 38 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : International Journal of Artificial Intelligence Research

 1 
Google Form-assisted Consumer Service Quality Instrument: Exploration Factor Analysis (EFA) Bakti Setyadi; Sulaiman Helmi
International Journal of Artificial Intelligence Research Vol 7, No 1.1 (2023)
Publisher : STMIK Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (384.978 KB) | DOI: 10.29099/ijair.v6i1.378

Abstract

The aim of this article is to use exploratory factor analysis to create a consumer service quality instrument with the help of google form that meets the criteria of valid, reliable, and high fit model. This is a quantitative study that the survey method. A cross-sectional survey was used as the research design. The study's sample size was 200 people who were chosen at random using a simple random sampling technique. A consumer service quality questionnaire was used as the instrument. This instrument was analyzed using Exploratory Factor Analysis techniques. The results revealed that the customer service quality instrument model based on the EFA analysis was already in the fit criteria, that each item had a loading factor greater than 0.05 in addition to item A1, and that the instrument indicator items were declared valid in general. According to the results of the reliability test, the instrument is in the very reliable category.
Co-Authors Ade Kemala Jaya Ade Kemala Jaya, Ade Kemala Alima Tur Wasiah Andhini Larasati Lesmana Andjeliartini, Nur Indah apriati octorika apri Aryasari, Devita Azizah, Isna Khorul Citra Mayu Wulandari Desmalita, Winda Dewi Sartika DEWI SARTIKA Dewi Sartika Dewi Sartika Djuniar, Lis Doni Pramana Faridah, Elly Fitriasuri Fitriasuri Fitriasuri, Fitriasuri Fitriasuri, Fitriasuri Fitriyani, Rosha Hadiwibowo, Imam Hartantri, Rizki Imam Faisal Adi Negara Indah Purnama, Beauty Indra Satriawan Indriasari, Desi Karmila Utari Lena Mariska M. Titan Terzaghi Maryana, Tinih Merdianto, Efran Mohamad, Syed Ismail Syed Muh. Asriadi AM Muhammad Alfarizi Muhammad Taufik Hidayat Muji Gunarto Poppy Indriani Puspita Sari Putra, Bebinsa Ratri Septianasari Rifqy Adli Fadillah Rosha Fitriani Rosy Armaini Ryo Setyadi Sabeli Aliya Septiani Fransisca Siska Amalda Sulaiman Helmi Sulaiman Sulaiman Syed Ismail bin Syed Mohamad Syed Ismail Syed Mohamad Utari, Karmila Wedadjati, Ratna S. Yahya, Nurhidayah YAYAN SOFYAN