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All Journal Jurnal Manajemen Perhotelan dan Pariwisata SABBHATA YATRA : Jurnal Pariwisata dan Budaya Jurnal Pariwisata Indonesia Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora (JURRISH) Jurnal Ekonomi Bisnis dan Kewirausahaan Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Indonesian EFL Journal
Titik Akiriningsih
Sekolah Tinggi Pariwisata Sahid Surakarta
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Pengaruh Kualitas Pelayanan Guest Relation Officer Terhadap Kepuasan Tamu di Hotel JW Marriott Surabaya Febrian Yunila; Kris Cahyani Ermawati; Titik Akiriningsih
Jurnal Pariwisata Indonesia Vol 16 No 1 (2021): Jurnal Pariwisata Indonesia
Publisher : Sekolah Tinggi Pariwisata Sahid Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (313.253 KB)

Abstract

This research is about the service quality of guest relation officers at JW Marriott Hotel Surabaya. This study aims to determine the quality of service provided to guests and its effect on guest satisfaction at the JW Marriott Surabaya hotel. This research is presented in a qualitative descriptive manner with primary and secondary data sources, this study uses data collection techniques through interviews, observation, documentation, and literature study. The total population is 10 front office department staff, and the sample is 4 staff guest relations officers. This study aims to determine the problems and desires of guests at the JW Marriott Hotel Surabaya. The result that can be taken is that the quality of service provided by the Guest Relations Officer at the JW Marriott Hotel Surabaya to guests is very good and according to the procedure so that it can effectively affect the level of guest satisfaction, with the conclusion that good service is carried out so that guest satisfaction can be met.
PENGEMBANGAN PRODUK WISATA PANTAI SEMBILAN KABUPATEN SUMENEP DALAM UPAYA MENINGKATKAN KUNJUNGAN WISATAWAN Siti Nurul Khalishah; Titik Akiriningsih
Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora Vol. 1 No. 2 (2022): Juli : Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (112.632 KB) | DOI: 10.55606/jurrish.v1i2.147

Abstract

Tujuan penelitian ini adalah untuk mengetahui bentuk pengembangan produk wisata Pantai Sembilan dan untuk mengetahui pengaruh pengembangan A4 dalam upaya meningkatkan kunjungan wisatawan di obyek wisata Pantai Sembilan. Penelitian ini dilakukan di kawasan obyek wisata Pantai Sembilan dengan analisa deskriptif kualitatif. Dalam penelitian ini menggunakan teknik analisis A4. Bentuk pengembangan produk wisata Pantai Sembilan dalam meningkatkan kunjungan wisatawan yaitu: meningkatkan kemudahan aksesibilitas dan standar keamanan terutama kapal penyeberangan, meningkatkan kualitas komunikasi/internet sebagai penunjang fasilitas pelayanan, meningkatkan standarisasi keamanan atraksi wisata demi keselamatan pengunjung dan pengembangan daya tarik wisata lainnya di sekitar kawasan Pantai Sembilan, serta menambah jumlah cottage. Pengaruh pengembangan A4 yaitu: dengan standarisasi keamanan atraksi wisata membuat wisatawan merasa aman saat berkunjung, pengembangan daya tarik wisata dapat memberikan atraksi baru sehingga wisatawan tidak jenuh saat berkunjung, peningkatan kemudahan aksesibilitas dan standar keamanan pada kapal penyeberangan dapat meminimalisir ketakutan calon wisatawan akan resiko kecelakaan di laut, serta peningkatan kualitas internet dan keasrian cottage dapat membuat wisatawan nyaman untuk berkunjung dalam tenggat waktu yang lebih lama.
Potensi Kebun Raya Indrokilo Sebagai Daya Tarik Ekowisata Di Kabupaten Boyolali Yolan Wahyu Decxyvano; Titik Akiriningsih
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 1 No. 1 (2022): Januari : Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v1i1.213

Abstract

This study aimed to determine to potential of Indrokilo Boyollai Botanical Garden as an ecotourism attraction in terms terms of the A4 tourist attraction components (Attraction, Accessibility, Amenity, Ancillary) and the optimization of Indrokilo Botanical Garden as an ecotourism attraction. This research used qualitative descriptive approach and SWOT analysis. Data collection in this study was carried out by observing and interviewing the Management of Indrokilo Boyolali Botanical Garden, equipped with documentation and literature study. The result of this research of Indrokilo Botanical Garden has the potential to be used an ecotourism attraction since it has several attractive objects and supporting facilities with the concept of conservation or environmental preservation and educational value. The optimization carried out by management of the Indrokilo Botacinal Garden is to present tourism activities in an attractive form and optimize infrastructure development that has not been realized to support tourism activities in Indrokilo Botanical Garden.
Pengaruh Peran Key Opinion Leader (KOL) Dalam Meningkatkan Brand Awareness Hotel INNSiDE By Melia Yogyakarta Natasya Azaria Talita Putri; Titik Akiriningsih; Afiefah Sulistyowati
JURNAL EKONOMI BISNIS DAN KEWIRAUSAHAAN Vol 14 No 2 (2025): Jurnal Ekonomi Bisnis Dan Kewirausahaan, Vol. 14 No.2, Agustus 2025
Publisher : Universitas Sahid Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47942/iab.v14i2.2113

Abstract

A Key Opinion Leader (KOL) is someone who is recognized as an expert or has special characteristics that have a social influence on other people. This study aims to determine the influence of Key Opinion Leaders (KOL) on increasing brand awareness of Hotel INNSiDE by Melia Yogyakarta, as well as to analyze how to select Key Opinion Leaders (KOL) who align with the characteristics of Hotel INNSiDE by Melia Yogyakarta. The research method is qualitative, using data collection techniques such as interviews, observations, documentation, and literature reviews. The sources used in this study were 2 people, including the Marcom Manager and the Graphic Designer. The data analysis used triangulation. The results of the study show that Key Opinion Leaders (KOLs) have a significant influence on increasing brand awareness of Hotel INNSiDE by Melia Yogyakarta.
MORPHOLOGICAL PROCESSES IN THE NAMES OF TRADITIONAL SURAKARTA CULINARY IN INSTAGRAM HASHTAGS DATA Titik Akiriningsih; Dian Muhammad Rifai
Indonesian EFL Journal Vol. 12 No. 2 (2026)
Publisher : University of Kuningan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25134/ieflj.v12i2.157

Abstract

This research analyzes the morphological procedures used in forming the names of traditional Surakarta culinary items as represented in Instagram hashtags. Using a qualitative descriptive approach, data were collected from popular Instagram posts containing hashtags of traditional Surakarta foods. The data were analyzed based on Soeparno’s (2003) theory of morphological procedures. The results reveal two morphological procedures: duplication/reduplication and compounding. Among these, compounding is the most dominant type, accounting for 92,5% (25) data, while duplication/reduplication accounts for 7,5% (2) data. Examples such as gado-gado, arem-arem, cabuk rambak, and sate kere illustrate these morphological patterns. The prevalence of compounding suggests that social media users creatively combine free morphemes to produce meaningful culinary names that reflect both linguistic processes and local cultural identity. This study demonstrates how traditional culinary vocabulary continues to develop and spread through digital communication, highlighting the dynamic relationship between language, culture, and technology.
Membangun Genuine Hospitality: Studi Tentang Pengalaman Perempuan Indonesia dalam Industri Kapal Pesiar Global Gloria Nancyska Mourina; Emmelia Nadira Satiti; Titik Akiriningsih
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 5 No. 3 (2026): Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v5i3.7836

Abstract

This study explores the experiences of Indonesian women working in the global cruise ship industry and how they contribute to the creation of genuine hospitality. Using a qualitative interpretive phenomenology approach, the research focuses on solidarity, informal leadership, mentorship, empowerment, and competence development. Data were collected through in-depth interviews with 15 Indonesian female workers across five international cruise brands. The findings show that solidarity among workers provides emotional support and practical guidance, which further develops informal leadership through mentorship. These processes empower women to gain confidence, improve technical and interpersonal skills, and strengthen their professional competence. As a result, they are able to deliver authentic and empathetic service, which reflects the concept of genuine hospitality. The study concludes that solidarity and empowerment are key factors in shaping women’s capacity to adapt and succeed in multicultural cruise ship environments. This research contributes to tourism and hospitality studies by highlighting the role of social capital and informal leadership in enhancing service quality, and offers insights for cruise companies, training institutions, and vocational education programs.
STUDI KASUS PERAN STRATEGI EVENT TOURISM FESTIVAL LAMPION WAISAK DALAM MENINGKATKAN DAYA TARIK WISATA RELIGI Anastasia Landasan; Kris Cahyani Ermawati; Titik Akiriningsih
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 9 No. 2 (2026): Jurnal Manajemen Perhotelan dan Pariwisata (IN PRESS)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v9i2.119781

Abstract

The Vesak Lantern Festival in the Borobudur Temple area, Magelang, has become a premier tourism event representing an international-scale cultural and religious tourism phenomenon in Indonesia. This study aims to: 1) analyze the role of the Vesak Lantern Festival as a tourism event; 2) examine its management strategies; and 3) comprehensively analyze internal and external factors using a SWOT approach. The study employs a qualitative approach, utilizing primary data obtained through interviews, observations, and documentation involving five key informants. The findings indicate that the festival's management remains oriented toward the conduct of religious rituals; funding is borne entirely by WALUBI without budgetary contributions from relevant ministries, and coordination among stakeholders lacks proportionality. Based on the SWOT analysis, a strategy combining the mitigation of weaknesses and threats—through the establishment of a collaborative governance framework with clearly defined responsibilities—was identified as the priority strategy. Conceptually, this study contributes the insight that management weaknesses in religious tourism events stem from the organizers' dual orientation: balancing the preservation of ritual essence with the professional development of tourism potential.
STRATEGI ADAPTASI TENTANG EFISIENSI ANGGARAN PEMERINTAH PADA DIVISI SALES & MARKETING THE SUNAN HOTEL SOLO Saptanti Widjaningrum; Agus Solikhin; Titik Akiriningsih
SABBHATÃ YATRA : Jurnal Pariwisata dan Budaya Vol 7 No 1 (2026): SABBHATA YATRA: Jurnal Pariwisata dan Budaya
Publisher : STABN Raden Wijaya Wonogiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53565/sabbhatayatra.v7i1.2865

Abstract

Kebijakan efisiensi anggaran yang ditetapkan dalam Instruksi Presiden Nomor 1 Tahun 2025 memberikan pengaruh besar kepada sektor perhotelan di Indonesia. Tujuan penelitian ini diantaranya: 1) untuk mengetahui dampak nyata dan spesifik dari implementasi Inpres No. 1 Tahun 2025 tentang kebijakan efesiensi anggaran Pemerintah terhadap kinerja bisnis divisi Sales & Marketing The Sunan Hotel Solo, 2) untuk mengetahui strategi adaptasi yang dilakukan dari sisi pasar, operasional, maupun sumber daya manusia oleh divisi The Sunan Hotel Solo, dan 3) untuk mengetahui evaluasi strategi yang efektif yang telah dilakukan divisi Sales & Marketing The Sunan Hotel Solo untuk memitigasi terjadinya penurunan permintaan dari segmen pemerintah akibat Inpres No. 1 Tahun 2025. Metodologi yang digunakan adalah pendekatan kualitatif deskriptif, dengan analisis fenomenologi. Hasil penelitian ini antara lain: 1) adanya penurunan tingkat hunian hotel dan kegiatan MICE dari segmen pemerintahan sebagai dampak dari implementasi Inpres No. 1 Tahun 2025; 2) Divisi Sales & Marketing The Sunan Hotel Solo telah melakukan strategi adaptasi: diversifikasi pasar, pemetaan ulang segmen pasar dengan mengubah fokus dari ketergantungan sektor pemerintah ke pasar korporasi dan individu; 3) evaluasi strategi yang efektif yang telah dilakukan divisi Sales & Marketing The Sunan Hotel Solo untuk memitigasi terjadinya penurunan permintaan dari segmen pemerintah antara lain: mitigasi finansial melalui efisiensi internal yang signifikan dan penilaian ketat terhadap pengeluaran aset (CAPEX) dan operasional (OPEX), respons cepat pada operasional melalui pelatihan lintas fungsi bagi staf (cross-training) dan penyesuaian pola kerja untuk melayani karakter tamu baru yang lebih aktif.
Co-Authors Afiefah Sulistyowati Agus Gunawan Agus Solikhin Ainun Farahin Jamsari Alexander Dwi Setyono Putro Anastasia Landasan Basrawi Yudi Nugroho Christhian Cinditia Pramono D. Purwanggono Dian Muhammad Rifai Emmelia Nadira Satiti Febrian Yunila Gloria Nancyska Mourina J Aditya Sari Kris Cahyani Ermawati Lia Kusdiana Sari Natasya Azaria Talita Putri Saptanti Widjaningrum Siti Nurul Khalishah Sunyoto Sunyoto Yolan Wahyu Decxyvano Yolan Wahyu Decxyvano