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All Journal Jurnal Pariwisata Pesona Gemawisata: Jurnal Ilmiah Pariwisata JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) Jurnal Manajemen STIE Muhammadiyah Palopo Scientific Journal of Reflection : Economic, Accounting, Management and Business Jurnal Riset Inspirasi Manajemen dan Kewirausahaan Jurnal Mantik Jurnal Ilmiah Edunomika (JIE) Interdisciplinary Social Studies Kontigensi: Jurnal Ilmiah Manajemen Golden Ratio of Marketing and Applied Psychology of Business Jurnal Pengabdian Masyarakat Waradin Sewagati: Jurnal Pengabdian Masyarakat Indonesia Gema Wisata International Journal of Integrative Sciences Journal of International Multidisciplinary Research Jurnal Abdimas Multidisiplin International Journal of Economics, Business Management and Accounting
Tuwuh Adhistyo M.Par SE Wijoyo
STIEPARI Semarang
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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The Application of Cleanliness, Health, Safety (CHS) on Homestay in the New Normal Era Wijoyo, Tuwuh Adhistyo; Maria, Aletta Dewi; Octafian, Ray
Interdisciplinary Social Studies Vol. 1 No. 2 (2021): Reguler Issue
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (156.988 KB) | DOI: 10.55324/iss.v1i2.19

Abstract

One of the countries that has also been affected by this pandemic is Indonesia.  Having a large area, of course, makes the Indonesian government expected to move quickly in dealing with the pandemic that has caused turmoil in several sectors of the Indonesian economy, one of which is the tourism sector.  The policies implemented by the government brought the community into a period called the New Normal era.  Tourist villages are expected to be able to start opening tourism activities, one of which is homestays by implementing strict health protocol which are summarized in the Cleanliness, Health, and Safety (CHS) program, even by the CHS ministry this is used as a new competency in the hope of increasing public trust in the new normal era. This study aims to discover the implementation of CHS in homestays in Sikasur Tourism Village during the New Normal period. This study uses a naturalistic method. This method is used to research in a natural place. There is an answer finding in this study related to the application of CHS to homestays in this new normal period, namely the shadow of fear of the spread of covid must be eliminated through the readiness of each tourism actor, continue to obey the health protocols during the process of building tourism and eliminate first looking for as much profit as possible.  Which actually worsened the situation and harmed many parties.
PERAN CONCIERGE DALAM MENINGKATKAN KUALITAS PELAYANAN FRONT OFFICE DEPARTMENT PADA RENAISSANCE HOTEL & RESORT OKINAWA Raihanafa, Indira; Wijoyo, Tuwuh Adhistyo
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.12832

Abstract

This study aims to Identify the obstacles Concierge faces in serving guests Study the efforts of Concierges in providing optimum service Formulate solutions to improve the quality of the service of the concierge Qualitative research methods are used by conducting semi-structured interviews with the staff of the Concierge at the Renaissance Hotel & Resort Okinawa. Research results show that: Concierge faces several obstacles, such as staff constraints, lack of knowledge, and ineffective communication. Concierge makes various efforts to provide optimal service, such as improving skills and knowledge, communicating well, and leveraging technology. Solutions to improve the quality of Concierge services include enhanced resources, training, and coordination. This study concludes that: Concierge plays an important role in improving the quality of service in the Front Office. Increased quality of Concierge service will enhance the hotel's reputation and provide guests with an unforgettable experience
Co-Authors Ahmad Mansur Ahmad Mansur Alamsyah, Sandy Aletta Dewi Amirullah, Faizal Anggrean, Ricky Apriyani, Eka Ariyadi Aswan, Mukhamad Kholil Berliana, Ina Bima Prahar Adilase Cahyaningtyas, Frisca Dwi Dewi, Aletta Hardiani, Wenefrida Ardhian ayu Jabbar, Umar Kholil Aswan, Mukhamad Maria Th, Aletta Dewi Musa, Mukhammad Nina Mistriani Nugraheni, Krisnawati Setyaningrum Nurlaili, Septi Palupiningtyas, Dyah Prabowo, Bayu Ade Prabowo Prasetyo, Danang Mursid Raihanafa, Indira Randynata, Ham Beltsazar Kevin Ray Octafian Sari, Putri Kumala Septa Intiar Sirojudin, Muhammad Yosiano, Theofilus Christo YR Satatoe