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All Journal International Journal of Public Health Science (IJPHS) Jurnal Kreativitas PKM Bima Nursing Journal Jurnal Pengabdian Masyarakat Cendikia Jenius
Aniharyati Aniharyati
Jurusan Keperawatan, Poltekkes Kemenkes Mataram
Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Satisfaction with health services received by patients in regional hospitals using SERVQUAL Aniharyati, Aniharyati; Haris, Abdul; Lalu, Sulaiman; Saimi, Saimi; Menap, Menap; Sastrawan, Sastrawan
International Journal of Public Health Science (IJPHS) Vol 14, No 3: September 2025
Publisher : Intelektual Pustaka Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijphs.v14i3.25961

Abstract

The concept of patient satisfaction, which has historically been overlooked and undervalued, is gaining importance. We aimed to investigate patient satisfaction with health services at the hospital. This cross-sectional study was conducted between January and June 2024. The study was conducted at Bima City Regional Hospital, NTB, Indonesia. The sample obtained was 437. The level of satisfaction was measured using 19 questions. Chi-square test and logistic regression were used in this study. The highest opportunity for reliability and responsiveness was found in patients aged 20–29 with OR and CI values of 1.97 (1.65–2.98) and 1.76 (1.03–2.09), respectively. For the tangibles dimension, the highest opportunity was in the age of 40-49 with OR and CI values of 1.98 (2.03–4.37). The highest OR (CI) values for each employed status namely 0.96 (0.77–1.21), 0.89 (0.67–1.18), 0.76 (0.41–1.40), 0.79 (0.51–1.70), and 0.92 (0.72–1.23). Meanwhile, at the level of education, respondents with university education had the highest opportunity value in all dimensions, with OR and Ci values of 0.84 (0.58–1.34), 1.42 (0.78–2.51), 0.51 (0.19–1.56), 0.59 (0.22–1.67), 1.45 (0.82–2.87). In conclusion, patient satisfaction with health services was influenced by age, employment status, and provider friendliness.
Calgary family intervention model enhances dietary compliance and knowledge in T2DM patient Muhtar, Muhtar; Aniharyati, Aniharyati; Julhana, Julhana; Fadlurahmi, Fadlurahmi; Zainaro, Muhammad Arifki; Martiningsih, Martiningsih
International Journal of Public Health Science (IJPHS) Vol 15, No 1: March 2026
Publisher : Intelektual Pustaka Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijphs.v15i1.26901

Abstract

The urgency was in developing a more holistic and sustainable approach to supporting type 2 diabetes mellitus (T2DM) patients. This study evaluated the effectiveness of the Calgary Family Intervention Model (CFIM) in improving dietary adherence and knowledge in patients with T2DM. This study used a quantitative method with a quasi-experimental design, involving 280 patients with type 2 diabetes mellitus at the Bolo Community Health Center from January to October 2025. The sample was divided into two groups: intervention (CFIM education) and control (booklet). Data were collected using a valid and reliable questionnaire to measure knowledge and dietary adherence. Data analysis was performed using the Wilcoxon and Mann-Whitney tests. The analysis showed significant results, with the mean knowledge score in the intervention group increasing from 4.84±1.235 to 8.98±2.851 (p < 0.05), while in the control group, it increased from 4.64±1.120 to 7.06±1.219. For dietary adherence, the intervention group showed an increase from 27.00±6.518 to 61.38±7.171 (p = 0.000), compared to the control group, which increased from 27.28±5.592 to 49.44±10.194(p < 0.05). The implications of these results have the potential to strengthen the family-based health intervention model and improve the overall well-being of T2DM patients. This study contributes significantly to family nursing practice by demonstrating the efficacy of the CFIM in enhancing dietary adherence and knowledge among patients with T2DM.
Foot and Ankle Exercises Sebagai Upaya Pencegahan Komplikasi Neuropati pada Penderita Diabetes Mellitus Muhtar; Julhana; Aniharyati; Dian Vitasari; Indra Rahmad; Ahmad
Jurnal Pengabdian Masyarakat Cendikia Jenius Vol. 3 No. 2 (2026): Juni 2026
Publisher : CV. CENDIKIA JENIUS INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70920/pengabmaskes.v3i1.318

Abstract

This community service activity aimed to prevent neuropathy complications in patients with diabetes mellitus through the implementation of Foot and Ankle Exercises in Panda Village, Bima Regency. The program was carried out in three stages: training for assisting students, education and training for 10 health cadres, and training for 38 type II diabetes patients. Each stage included Ankle Brachial Index (ABI) and blood glucose examinations as indicators of success. The results showed a significant improvement in the knowledge and skills of both cadres and patients. Before the intervention, 90% of cadres and 74% of patients had low knowledge levels, but after the program, 80% of cadres and 68.43% of patients achieved good knowledge. The patients’ ABI scores also improved, with the number of borderline perfusion scores decreasing from 11 to 6 individuals, while normal scores increased from 27 to 32. These findings demonstrate that education and training on Foot and Ankle Exercises are effective in enhancing knowledge, practical skills, and the prevention of neuropathic complications among diabetes mellitus patients in Panda Village, Bima Regency.
Peningkatan Pengetahuan dan Keterampilan Keluarga dalam Menerapkan Metode Keperawatan Edukatif untuk Penderita TB Paru Aniharyati; Muhtar
Jurnal Pengabdian Masyarakat Cendikia Jenius Vol. 3 No. 2 (2026): Juni 2026
Publisher : CV. CENDIKIA JENIUS INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70920/pengabmaskes.v3i2.337

Abstract

This community service program aims to evaluate the knowledge and skills of families in implementing supportive-educative nursing methods to improve medication adherence in patients with pulmonary tuberculosis (TB). Pre-test and post-test methods were used to compare the effectiveness of this educational intervention. The training involved providing information about pulmonary TB, the importance of adherence to treatment, and family support. The analysis revealed a significant increase in respondents' knowledge, from 10% in the good category before the intervention to 73.3% afterward; and in skills, from 10% to 90%. This intervention demonstrates that family participation and support influence the treatment outcomes of pulmonary TB patients, with active interaction in the learning process. This study emphasizes the importance of the family's role in improving patient adherence to treatment regimens and reducing the social stigma associated with this disease. In conclusion, by improving knowledge and skills through a supportive-educational nursing approach, families can serve as key supporters in the care of pulmonary TB patients. These findings are expected to serve as a reference for family-based intervention strategies in TB control, as well as provide a basis for developing a more inclusive and comprehensive health education model.
Co-Authors A.Haris A.Haris Abdul Haris Abdul Haris Abdul Haris Ahmad Ahmad Ahmad Ahmad Ahmad Ahmad Ahmad Dahlan D. Ahmad Dian Vitasari Fadlurahmi, Fadlurahmi Indra Rahmad Indra Rahmad Julhana Julhana, Julhana Kurniadi Kurniadi Kurniadi Kurniadi, Kurniadi Kushariyadi Kushariyadi Lalu, Sulaiman M. Arifki Zainaro Martiningsih Martiningsih, Martiningsih Menap Muhtar Muhtar Muhtar Muhtar Rini Hendari Saimi, Saimi Sastrawan, Sastrawan Sukmawati, Sukmawati Wambrauw, Hengky L.