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All Journal TEKMAPRO Journal of Industrial Engineering and Management Jurnal Teknologi JISI UMJ (Jurnal Integrasi Sistem Industri UMJ) Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Madura REKAYASA IMAGE OPERATION EXCELLENCE: Journal of Applied Industrial Engineering ITEj (Information Technology Engineering Journals) Jurnal Sistem dan Manajemen Industri Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri EKONOMIS : Journal of Economics and Business AFEBI Management and Business Review JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK Journal of Humanities and Social Studies Jurnal Sistem Cerdas Maker: Jurnal Manajemen JURNAL Al-AZHAR INDONESIA SERI SAINS DAN TEKNOLOGI Jurnal Teknik Industri Terintegrasi (JUTIN) Indonesian Journal of Social and Environmental Issues (IJSEI) JURMATIS : Jurnal Manajemen Teknologi dan Teknik Industri Nusantara Science and Technology Proceedings Humanism : Jurnal Pengabdian Masyarakat Indonesian Journal of Industrial Engineering & Management Journal La Lifesci Journal La Multiapp Industrika : Jurnal Ilmiah Teknik Industri Jurnal Talenta Sipil Jurnal Hasi Penelitian Dan Pengkajian Ilmiah Eksakta - JPPIE IIJSE
Farida Pulansari
Fakultas Teknologi Industri, Jurusan Teknik Industri, Univesitas Pembangunan Nasional ”Veteran” Jawa Timur, Jl. Rungkut Madya Surabaya 60294
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Journal : TEKMAPRO Journal of Industrial Engineering and Management

 1 
Analisis Sistem Manajemen Mutu dalam Upaya Mempertahankan ISO 9001 : 2000 (Studi Kasus PT. Mertex Indonesia-Mojokerto) Pulansari, Farida
JURNAL TEKMAPRO Vol 3, No 1 (2008): JURNAL TEKMAPRO
Publisher : JURNAL TEKMAPRO

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Abstract

Abstrak   Sertifikasi ISO 9000 mutlak diperlukan oleh semua perusahaan, baik memasarkan produknya ditingkat nasional maupun yang akan masuk pasar global setelah tahun 2003. Dengan penerapan ISO 9000 ini perusahaan dapat membuktikan kepada pelanggan bahwa mereka telah menerapkan Sistem Manajemen Mutu melalui sertifikat dari suatu badan sertifikasi. PT MERTEX INDONESIA adalah salah satu perusahaan yang menyadari akan pentingnya sertifikasi tersebut, sehingga pada tahun 2003 secara resmi PT MERTEX INDONESIA mendapatkan sertifikat ISO Seri 9001:2000. Sertifikat standard ISO Seri 9001:2000 ini tidak kekal, suatu saat bisa dicabut. Jika data audit internal yang dilakukan oleh suatu badan audit perusahaan tersebut tidak memenuhi persyaratan yang terdapat dalam elemen-elemen ISO Seri 9000 maka sertifikatnya akan dicabut. ISO (The International Organization for Standardization) adalah badan standard dunia yang dibentuk untuk meningkatkan perdagangan internasional yang berkaitan dengan perubahan barang dan jasa. ISO dapat disimpulkan sebagai koordinasi standard kerja internasional, publikasi standard harmonisasi internasional, dan promosi pemakaian standard internasional. Secara umum dari hasil penelitian yang dilakukan ini berdasarkan teknik analisis yang menggunakan ISO 9001 versi 2000 yaitu hasil penilaian implementasi elemen-elemen ISO 9001 : 2000 didapatkan nilai rata-rata sebesar 79.65 % dengan metode pembobotan entropi hasil analisis perhitungan tingkat prioritas bahwa prioritas tertinggi yang diutamakan oleh PT MERTEX INDONESIA adalah klausul Verifikasi Produk. Sedangkan untuk prioritas terendah adalah klausul Proses Analisis Data.   Kata Kunci : ISO 9001, dan Entropi
Total Quality Control (TQC) Analysis in Identification of Damage to Coffee Production at PT XYZ Nugraha, Isna; Pulansari, Farida; Ramadhan, Gilang
Tekmapro Vol. 20 No. 2 (2025): TEKMAPRO
Publisher : Program Studi Teknik Industri Universitas Pembangunan Nasional Veteran Jawa Timur

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Abstract

PT XYZ is a coffee processing company with a production process involving five stages: sorting, drying, peeling, selecting, and packaging coffee beans. This study applies the Total Quality Control (TQC) approach to identify factors causing product defects. Methods include p-control charts to monitor quality variations statistically and fishbone diagrams to analyze root causes. Data were collected through interviews, observations, and company documents. The analysis revealed seven data points exceeding the upper control limit (UCL) and 11 below the lower control limit (LCL). Human errors, inadequate training, and machine-related issues were identified as the primary causes of defects. Environmental factors, such as inconsistent humidity levels, were also found to affect product quality. The findings provide actionable insights for PT XYZ to implement Kaizen-based improvements, focusing on minimizing defects, enhancing production quality, and maintaining product consistency. These measures are expected to support the company in achieving better control over quality processes and ensuring the stability of its coffee product standards.
Co-Authors Adistara, Asya Fadhilah Aflah, Rifka Mauliana Ariyanti, Fredika Aura Kusuma Armadani, Aditya Cahya Arzety, Zahra Bagaskara, Tegar Winoto Dwi Sukma Donorianto, Dwi Sukma Dwi Sukma Donoriyanto, Dwi Sukma Donoriyanto Erlangga, Veto Andhika Fatkur Huda Fergisya, R. A. Luthfi Asia Gilang Ramadhan Gutawa, Ayyub Ihza Haqi, Muhamad Mukhtarul Hardiyanti, Ari Vera Harendsa, Naia Putri Hayati, Kinanti Resmi Hidayah, Shesfi Nur Iriani Iriani Kartika, Ardi Puspa Kurniasari, Fadillah Kusuma, Yahya Lailiyah, Wardatul Liddin, Jundana Shidqiyah M., Triyono Dwi Retno Miskiyah, Aliffatul Ningtiyas, Ristina Kusuma Nisa Masruroh Nugraha, Isna Nur Rahmawati Oktaviya, Ananta Permithasari, Nila Febriana Putri, Frydella Krisna Putri, Nadya Permata Qisthosin, Rikza Rahmadsyah, Mohamad Faris Ramadani, Deo Globy Ramadhanti, Viola Indira Restu Rivaldi, Dzikri Sanjaya, Yahya Cakra Sinta Dewi Sulaiman, Yoga Aulia Susanto, Indhira Prameswari Winursito, Yekti Condro Yekti, Dini Yulia Sari, Alma Dwi Zidane, Muhammad Azzam