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All Journal Manajemen Bisnis Kompetensi Ilmiah Manajemen Bisnis Jurnal Ilmiah Universitas Batanghari Jambi Jurnal Ekonomi Manajemen Sistem Informasi Komitmen : Jurnal Ilmiah Manajemen International Journal of Science and Society (IJSOC) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) JURNAL ILMIAH GEMA PERENCANA Majority Science Journal ENDLESS : International Journal of Future Studies Journal of Multidisciplinary Academic Business Studies Jurnal Ilmiah Pendidikan Citra Bakti
Eka Desy Purnama
Universitas Kristen Krida Wacana
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The Effect of Service Quality and Facilities on the Satisfaction of BPJS Class 1 Patients with Hospital Image as an Intervening Variable at the Non-class Inpatient Installation of Tangerang General Hospital Maryani, Rani; Widjaja, Bernard T.; Purnama, Eka Desy
ENDLESS: INTERNATIONAL JOURNAL OF FUTURE STUDIES Vol. 7 No. 1 (2024): ENDLESS: International Journal of Future Studies
Publisher : Global Writing Academica Researching & Publishing

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Abstract

The non-class service implemented in the inpatient installation of Tangerang General Hospital causes all BPJS insurance participants to receive class 3 services and facilities. This raises the question of whether BPJS class 1 participants are satisfied with the services they receive and what innovations need to be implemented by Tangerang General Hospital. This study uses a quantitative method that aims to determine the effect of service quality and facilities on hospital image so that it affects the satisfaction of class 1 patients in the non-class inpatient installation of Tangerang General Hospital. The research sample taken was class 1 BPJS patients who were admitted to the inpatient installation of Tangerang General Hospital in August - September 2023, with a total sample of 85 respondents. Data were obtained through questionnaires distributed according to the inclusion and exclusion criteria. The analysis technique used was SEM-PLS (Structural Equation Model-Partial Least Square). The results show that all hypotheses are supported by existing data, where it is proven that the quality of service and facilities each has a significant positive effect on patient satisfaction. The results also show that hospital image mediates the positive effect of service quality on patient satisfaction and mediates the positive effect of facilities on patient satisfaction
Efek Mediasi Pengetahuan Risiko pada Pengaruh Literasi Keuangan dan Perilaku Keuangan Terhadap Keputusan Pengambilan Kredit (Studi pada PT. Wom Finance Cabang Semarang) Sitompul, Swito; Purnama, Eka Desy; Lumbantobing, Rudolf
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 1 (2024): Februari
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i1.4535

Abstract

The purpose of this study was to analyze the mediating effect of risk knowledge on the effect of financial literacy and financial behavior on credit decision making (study at pt. wom finance Semarang branch). Quantitative research method with SmartPLS analyzer. Sample 100 people by distributing questionnaires. The results of literacy research did not prove the influence on credit decision making. Risk knowledge has a positive and significant effect on credit decision making. Increasing one's knowledge of risk, has an impact on increasing decisions to take credit. There is not enough evidence to state that Financial Behavior has a positive effect on Credit Decision Making. Financial Behavior has a positive and significant effect on Risk Knowledge.
STRATEGI PENGEMBANGAN MANAJEMEN LAYANAN BIMBINGAN DAN KONSELING MELALUI PENERAPAN LAYANAN BIMBINGAN KLASIKAL BERBASIS PERMAINAN KELOMPOK UNTUK MENINGKATKAN INTERAKSI SOSIAL SISWA Ivantoro, Donald; Purnama, Eka Desy; Budiman, Januar; Santoso, Edi J.
Jurnal Ilmiah Pendidikan Citra Bakti Vol. 12 No. 4 (2025): Jurnal Ilmiah Pendidikan Citra Bakti
Publisher : STKIP Citra Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38048/jipcb.v12i4.5931

Abstract

Penelitian ini bertujuan untuk meningkatkan interaksi sosial siswa kelas X di SMA Kristen Petra 4 Sidoarjo melalui penerapan layanan bimbingan klasikal berbasis permainan kelompok, sekaligus sebagai strategi pengembangan manajemen layanan Bimbingan dan Konseling (BK) di sekolah. Masalah interaksi sosial yang muncul ditandai dengan terbentuknya kelompok-kelompok tertentu yang menghambat komunikasi antar siswa, dipengaruhi oleh perbedaan latar belakang sekolah asal. Pendekatan yang digunakan dalam penelitian ini adalah Penelitian Tindakan Bimbingan dan Konseling, dilaksanakan dalam dua siklus. Setiap siklus terdiri dari tahapan perencanaan, tindakan, observasi, dan refleksi. Subjek penelitian adalah 27 siswa kelas X. Intervensi dilakukan melalui layanan klasikal menggunakan empat permainan kelompok. Instrumen yang digunakan meliputi lembar observasi, penilaian antar teman, dan penilaian guru. Data dianalisis secara deskriptif kuantitatif. Hasil menunjukkan adanya peningkatan signifikan dalam aspek interaksi sosial siswa. Berdasarkan penilaian guru, siswa dengan kategori interaksi sosial tinggi meningkat dari 11,1% menjadi 74,1%, dan kategori sangat tinggi meningkat dari 0% menjadi 11,1%. Penilaian antar teman juga menunjukkan peningkatan yang konsisten. Penelitian ini menegaskan bahwa layanan bimbingan klasikal berbasis permainan kelompok efektif sebagai bagian dari strategi pengelolaan layanan BK yang adaptif, partisipatif, dan menyenangkan.
THE INFLUENCE OF TEACHER PERFORMANCE AND EDUCATIONAL SERVICES ON PARENTS' DECISIONS TO CHOOSE A SCHOOL MEDIATED BY PARENTS' SATISFACTION AT PENABUR SUMMARECON BEKASI JUNIOR HIGH SCHOOL Rosari, Fransisca Andriana Titi; T. Widjaja, Bernard; Purnama, Eka Desy
MSJ : Majority Science Journal Vol. 3 No. 4 (2025): MSJ-November
Publisher : PT. Hafasy Dwi Nawasena

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61942/msj.v3i4.465

Abstract

Education is the main foundation in forming a quality future generation. Teacher performance plays a central role in achieving the goal of quality education, but this performance is not only influenced by individual factors, but also by external factors such as school leadership and the quality of educational services. SMPK PENABUR Summarecon Bekasi, as the youngest school in the SMPK BPK PENABUR Jakarta environment, continues to strive to improve the quality of education and services, but to date the number of students has not reached the school's ideal capacity. Based on new student admission data for the past eleven years, the number of students still fluctuates and tends not to meet the school's capacity target. In addition, the results of the customer service index survey indicate that several indicators related to teacher performance and school services are still below the expected target. This indicates the need for an in-depth study of the factors that influence parents' decisions in choosing a school for their children, especially at SMPK PENABUR Summarecon Bekasi. This study aims to determine the influence of teacher performance and educational services on parents' decisions in choosing a school, with parental satisfaction as a mediating variable. Located at SMPK BPK PENABUR Jakarta and totaling 100 (One Hundred) Parents and all members of the population as well as samples so that this study is a census study. The results of this analysis indicate that all indicators used in this study are valid and reliable. This study uses a Structural Equation Modeling (SEM) approach based on Partial Least Square (PLS) using SmartPLS 3.3 software. This study provides evidence of a positive and significant influence
Co-Authors Adelia, Lisa Adirinekso, Gidion Budiman, Januar Cynthia Deni Iskandar Diana Frederica Fransiskus Haris Leonard Girsang, Febrina Jayanti Hery Winoto TJ Hong, Joni Hutapea, Martogi Daniel Rudyanto Ivantoro, Donald Leny Apriyanti Madali, Claudia Maryani, Rani Melitina Tecoalu Rita Widayanti Rosari, Fransisca Andriana Titi Rudolf Lumbantobing, Rudolf Santoso, Edi J. Sitompul, Swito Sri Wahyuni Subagyo Subagyo T. Widjaja, Bernard Utami, Kintan Wani Devita Gunardi Widjaja, Bernard T.