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All Journal Jurnal Pengajaran MIPA Jurnal Pengajaran Matematika dan Ilmu Pengetahuan Alam Jurnal Manajemen Pelayanan Publik Community Engagement and Emergence Journal (CEEJ) Ilomata International Journal of Management Ilomata International Journal of Management International Journal of Social Service and Research Proceeding Biology Education Conference Jurnal Ilmiah Teknik Mesin Poros PASCIDEV: Pasundan Social Science Development
Bambang Heru Purwanto
Pasundan University
Humanities Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Public Health Social Sciences Transportation

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Implementation of Budgeting Policies Pandemic Handlingcorona Virus Disease 2019 in Bekasi City Bambang Heru Purwanto; Iman Sudirman; Hesti Widiastuti
Pasundan Social Science Development Vol. 3 No. 1 (2022): Pasundan Social Science Development (PASCIDEV) - October 2022
Publisher : Doctoral Program of Social Science Pasundan University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/pascidev.v3i1.28

Abstract

Policy implementation in budgeting for handling the COVID-19 pandemic in Bekasi Cityhas not been fully achieved effectively. The Bekasi City Government and its staff have not been optimal in a comprehensive mannerimplement steps to accelerate the handling of COVID-19. This of course will greatly hinder the acceleration of the handling of COVID-19 within the GovernmentBekasi City in handling the fieldhealth, handling economic impacts and provision of a social safety net. The research method used in this research is descriptive analysis with a qualitative case study approach. The results of the research are that there are several factors that cause the implementation of policies in budgeting for handling the COVID-19 pandemic in Bekasi Citynot yet fully effectivenamely communication factors and policy factors so that they can interfere with the acceleration of handling the pandemic in Bekasi City. To make this effective, the Bekasi Mayor ordered the Regional Government Budget Team (TAPD) to immediately make adjustments to the 2020 Regional Revenue and Expenditure Budget (APBD) by refocusing the budget for both income and expenditure and then reallocating the budget in Unexpected Expenditures to be used for accelerated handling the COVID-19 pandemic adequately and increase capacity and coordinate with the Regional Leadership Communication Forum (Forkopimda), community organizations as well as community/religious leaders to socialize and urge the public to avoid the spread of COVID-19. The realization of the implementation of budgeting policies for handling the COVID-19 pandemic in Bekasi Cityeffectively by the Municipal Government of Bekasiincluding support from all parties for policies in budgeting for handling the COVID-19 pandemic in Bekasi City, handling COVID-19 through the policy of implementing the Rukun Warga Siaga program which can be said to be successful and effective, synergy between TAPD and Regional Apparatuses in supporting the commitment of the Mayor of Bekasi City, strengthening coordination and synchronization of policies for handling pandemics between stakeholders and public non-compliance with government appeals from both the Central Government and the Regional Government of Bekasi City can be avoided.
Implementation Of Business Process Reengineering (BPR) In Courier Business Services To Improve The Quality Of Public Services Mira Veranita; Bambang Heru Purwanto
Jurnal Manajemen Pelayanan Publik Vol 7, No 2 (2023): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v7i2.50929

Abstract

This research was conducted to determine the implementation of business process reengineering to improve the quality of public services in the courier business. The research method used is mixed-method: concurrent embedded with a service quality measurement method: service performance (Servperf), which is equipped with a customer satisfaction index and an important performance analysis of 200 public service users. PT Pos Indonesia has implemented re-engineering of its business processes, especially by implementing information technology and digital transformation to improve the quality of its services. Based on the results of quantitative analysis, the quality of service at PT Pos Indonesia is classified as good, even though it has not yet received complete trust from the public, with public service priorities that must be prioritized regarding clarity of service standards, speed of digital access, ease of use of features and shortcuts in digital applications, politeness, and employee attitudes in providing services. Suggestions that can be given in implementing business process reengineering to improve the quality of service to the public are: increasing the socialization of the company's vision and mission regarding services; paying attention to employee incentives; increasing employee skills to face rapid technological developments and market trends; preparing and retaining the best employees; developing a flexible strategy to meet workforce needs; and realizing transformation, which is the company's action plan.
Empowerment Model of Micro, Small, and Medium Enterprises at Dinas Koperasi aan UKM Kabupaten Bandung Nurochman, Raden Maman; Purwanto, Bambang Heru; Suyatna, Uyat
International Journal of Social Service and Research Vol. 5 No. 5 (2025): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v5i5.1235

Abstract

Micro-enterprises in Bandung Regency face systemic challenges, including limited capital access, fragmented empowerment programs, and weak post-training monitoring. Despite efforts by the Cooperatives and SMEs Office (DISKOP-UKM), gaps persist in achieving sustainable outcomes. This study evaluates DISKOP-UKM’s empowerment model, identifies implementation barriers, and proposes an enhanced framework integrating multi-stakeholder collaboration and digital solutions. A qualitative case study approach was employed, analyzing data from interviews, field observations, and DISKOP-UKM documents (2023–2025). Thematic analysis aligned findings with Chambers’ (1995) empowerment elements: people-centered, participatory, empowering, and sustainable. Current programs lack post-empowerment tracking and proactive stakeholder engagement. Successful interventions (e.g., Kopontren’s community-based model) highlight the potential of penta-helix collaboration and digital tools for scalability. The study recommends (1) adopting A-B-C-G-M partnerships to expand resources, (2) developing digital monitoring systems, and (3) diversifying capital access. These strategies address systemic inefficiencies and align with regional development goals, offering a replicable model for similar contexts.
Co-Authors Ade Irawan Bustomi, Thomas Dian Akbarini Eddy Jusuf Eddy Yusup SP Endang Try Setyasih Erlangga, Heri Hesti Widiastuti Ida Yayu Nurul Hizqiyah Iman Sudirman Ir. Gatot Santoso Johan Iskandar Kristian, Indra Mimi Halimah Mohammad Sofyan Nia Nurdiani Nurochman, Raden Maman Permana, Muki Satya Suryadi, Soleh Tb. Anis Angkawijaya TEGUH HUSODO Uyat Suyatna Veranita, Mira Yaya Mulyana A Azis