Article Per Year (5 Year)
p-Index From 2020 - 2025
1.704
P-Index
This Author published in this journals
All Journal JURNAL PERSPEKTIF ADMINISTRASI DAN BISNIS International Journal of Social and Education (INJOSEDU)
Sulaiman
Politeknik Negeri Pontianak
Economics, Econometrics & Finance Social Sciences

Published : 10 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 10 Documents
Search

 1 
PENGARUH KUALITAS PRODUK, PELAYANAN DAN LOKASI TERHADAP KEPUASAN KOMSUMEN PADA KAFE DI JALAN SIAM KOTA PONTIANAK Sulaiman; Desty Wana; Heriyanto
JURNAL PERSPEKTIF ADMINISTRASI DAN BISNIS Vol. 1 No. 1 (2020)
Publisher : JURUSAN ADMINISTRASI BISNIS POLITEKNIK NEGERI PONTIANAK

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (450.183 KB) | DOI: 10.38062/jpab.v1i1.1

Abstract

Kualitas produk, pelayanan dan lokasi berpengaruh terhadap kepuasan konsumen karena apabila kualitas produk, pelayanan dan lokasi diberikan dan terpenuhi maka kepuasan konsumen akan meningkat dan akan tercapai tujuan yang telah ditetapkan perusahaan. Kafe di Jalan Siam Kota Pontianak, juga memberikan kualias produk, pelayanan dan lokasi kepada konsumen baik yang bersifat ekonomis, fasilitas maupun pelayanan. Tetapi, kualitas produk dan pelayanan yang diberikan dirasa kurang oleh konsumennya. Permasalahan adalah ”Apakah kualitas produk, pelayanan dan lokasi berpengaruh terhadap kepuasan konsumen?” Penelitian ini bertujuan untuk mengetahui pengaruh kualitas produk, pelayanan dan lokasi terhadap kepuasan konsumen. Lokasi penelitian dilakukan pada kafe di Jalan Siam Kota Pontianak. Dari hasil perhitungan melalui program SPSS 12 diperoleh nilai koefisien determinasi sebesar 0,426 dan nilai koefisien korelasi sebesar 0,653. Sementara itu dari tabel anova dan coefficients diperoleh nilai F hitung sebesar 17,302. Pada signifikan F sebesar 0,000 dan nilai koefisien regresi kualitas produk (B1) sebesar 0,246 dengan nilai t hitung sebesar 2,111 dan koefisien regresi pelayanan (B2) sebesar 0,439 dengan nilai t hitung sebesar 3,425 serta koefisien regresi lokasi (B3) sebesar 0,132 dengan nilai t hitung sebesar 1,284. Jadi dapat ditarik kesimpulan bahwa kualitas produk, pelayanan dan lokasi berpengaruh secara simultan terhadap kepuasan konsumen.
ANALISIS KEPUASAN PELANGGAN TERHADAP PELAYANAN PUBLIK (STUDI PADA PASIEN PUSKESMAS PERUMNAS 1 KOTA PONTIANAK) Sulaiman; Eko Bahtiar; Haris Mirza Saputra
JURNAL PERSPEKTIF ADMINISTRASI DAN BISNIS Vol. 1 No. 2 (2020)
Publisher : JURUSAN ADMINISTRASI BISNIS POLITEKNIK NEGERI PONTIANAK

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (305.503 KB) | DOI: 10.38062/jpab.v1i2.7

Abstract

Penelitian ini bertujuan untuk mengukur kepuasan masyarakat terhadap pelayanan di Puskesmas Perumnas 1 Kota Pontianak dengan mengacu pada teori Supriyono (2003) tentang kualitas pelayanan publik. Metode penelitian ini yaitu menggunakan jenis penelitian deskriptif melalui pendekatan kuantitatif. Teknik pengambilan sampel dengan cara insidental sampling, dengan jumlah sampel sebanyak 99 orang yang menjadi pelanggan di Puskesmas Perumnas 1 Kota Pontianak. Teknik pengumpulan data menggunakan kuisioner, observasi, wawancara dan dokumentasi. Sedangkan teknik analisis data secara deskriptif kuantitatif. Hasil penelitian menunjukkan bahwa penilaian pada masing-masing indikator secara garis besar dinyatakan puas dengan pelayanan di Puskesmas Perumnas 1 Kota Pontianak dengan penilaian yaitu sebesar sebesar 78% untuk indikator bukti fisik, indikator kehandalan sebesar 76.9%, indikator daya tanggap sebesar 56.3%, indikator jaminan sebesar 57% dan indikator empati sebesar 77%. Secara keseluruhan kepuasan masyarakat terhadap pelayanan Puskesmas Perumnas 1 Kota Pontianak sebesar 73.50% yang masuk dalam kategori “puas”.
PEMANFAATAN E-LEARNING MANAGEMENT SYSTEM DALAM MENDUKUNG PPROSES PEMBELAJARAN MASA PANDEMI COVID-19 (CASE STUDY PADA JURUSAN AKUNTANSI POLITEKNIK NEGERI PONTIANAK) Linda Suherma; Rizki Adithya; Yani Riyani; Kartawati Martdiah; Oscar Rynandi; Wahyudi; Rudi Tandra; Sulaiman
JURNAL PERSPEKTIF ADMINISTRASI DAN BISNIS Vol. 2 No. 1 (2021)
Publisher : JURUSAN ADMINISTRASI BISNIS POLITEKNIK NEGERI PONTIANAK

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (381.428 KB) | DOI: 10.38062/jpab.v2i1.14

Abstract

Pemanfaatan pembelajaran e-learning sangat efektif khususnya di masa pandemi COVID-19. Hal tersebut terkait dengan adanya kebijakan dari pemerintah pusat yang secara beruntun menetapkan status siaga, darurat bencana, hingga pembatasan sosial berskala besar (PSBB). Tujuan dilakukannya pertama, hasil penelitian ini dapat dijadikan dasar untuk pengembangan dan penyempurnaan e-learning di Jurusan Akuntansi Politeknik Negeri Pontianak. Kedua, hasil penelitian ini dapat dijadikan pihak jurusan Akuntansi Politeknik Negeri Pontianak dalam mengembangkan model pembelajaran jarak jauh (distance learning). Alat pengumpulan data pada penelitian ini yakni menggunakan observasi, kuesioner, dan dokumentasi. Sampel penyebaran kuesioner dilakukan dengan menggunakan snowball sampling. Hasil dari penelitian ini disimpulkan pembelajaran melalui e-learning dalam hal pengunaan aplikasi sudah dapat dilakukan oleh mahasiswa namun penguasaan materi dinilai cukup. Dari hal tersebut, dilakukan inisiatif dalam menyusun modul pembelajaran berbasis multimedia yakni modul ajar mata kuliah Sistem Informasi Akuntansi (untuk mata kuliah teori) dan Akuntansi Keuangan Menengah (untuk mata kuliah praktik). Pada pembelajaran e-learning yakni dengan memanfaatkan whatsapp Group untuk pemberian info link deskripsi ke GoogleClassroom serta memanfaatkan aplikasi flipbook.
PENGARUH PERENCANAAN, PENILAIAN, PENATAUSAHAAN, SERTA PENGAWASAN DAN PENGENDALIAN BARANG MILIK DAERAH TERHADAP KUALITAS PENYAJIAN LAPORAN KEUANGAN DI PEMERINTAH DAERAH KABUPATEN KUBU RAYA Rizky Adithya; Marzuki; Sulaiman; Risky Suci Andini
JURNAL PERSPEKTIF ADMINISTRASI DAN BISNIS Vol. 4 No. 1 (2023)
Publisher : JURUSAN ADMINISTRASI BISNIS POLITEKNIK NEGERI PONTIANAK

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38062/jpab.v4i1.444

Abstract

Pemerintah Kabupaten Kubu Raya sebagai salah satu pemerintah hasil pemekaran dari Pemerintah Kabupaten Pontianak sangat mengapresiasi mewujudkan good governance governmentkhususnya dalam pengelolaan dan pertanggungjawaban laporan keuangan. Guna mewujudkan good government governance yakni mengelola Barang Milik Daerah (BMD) agar dapat meningkatkan kualitas laporan keuangan pemerintah daerah. Penelitian yang dilakukan bertujuan untuk mendapatkan gambaran yang jelas tentang perencanaan, penilaian, penatausahaan, pengawasan dan pengendalian  terhadap kualitas penyajian laporan keuangan. Metode penelitian yang digunakan dalam penelitian ini kuantitatif. Pengambilan sample yang digunakan penulis adalah purposive sampling. Jenis data yang digunakan penulis adalah data primer, adapun teknik pengumpulan data dilakukan dengan cara teknik kuesioner, dan pengolahan data dilakukan dengan menggunakan program statistik. Hasil analisis menunjukkan variable Perencanaan, Penilaian, Penatausahaan, Pengawasan dan Pengendalian berpengaruh secara simultan terhadap Kualitas Penyajian Laporan Keuangan. Pada variabel Perencanaan, Penilaian, berpengaruh positif dan tidak signifikan secara parsial terhadap Kualitas Penyajian Laporan Keuangan, sedangkan variabel Penatausahaan berpengaruh positif dan signifikan secara parsial terhadap Kualitas Penyajian Laporan Keuangan namun variabel Pengawasan dan Pengendalian tidak berpengaruh positif dan tidak signifikan secara parsial terhadap Kualitas Penyajian Laporan Keuangan. Hasil analisa regresi menunjukkan korelasi/hubungan antara Perencanaan, Penilaian, penatausahaan dan pengawasan dan pengendalian dengan Kualitas Penyajian Laporan Keuangan mempunyai hubungan yang relatif tidak kuat sebesar 30,33%.
ANALISIS DETERMINAN DISIPLIN KERJA PEGAWAI PADA UPT PUSAT IPTEK DAN BAHASA KOTA PONTIANAK Sulaiman; Lhery Swara Oktaf Adania; M Awaluddin
JURNAL PERSPEKTIF ADMINISTRASI DAN BISNIS Vol. 4 No. 1 (2023)
Publisher : JURUSAN ADMINISTRASI BISNIS POLITEKNIK NEGERI PONTIANAK

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38062/jpab.v4i1.449

Abstract

This research began with the problems related to whether employee take home paid and fingerprint attendance affect the work discipline of the employees of the Office of Investment and One Stop Service, West Kalimantan. Current study is aimed at investigation the impact of employee take home paid and fingerprint attendance on employee working discipline at the Office of Investment and One Stop Service, West Kalimantan Province. Current research is quantitative method approach with descriptive analysis. The sample used in this study amounted to 48 respondents. The data collection technique used a questionnaire with a measurement scale using a Likert scale. Based on the T test and F test, employee take home paid (X1) has a partial effect and fingerprint attendance (X2) has a partial effect. And have a simultaneously affect on employee working discipline (Y). And based on the coefficient of determination, additional employee income and fingerprint attendance influenced about 77.8% on employee work discipline at the UPT Center for Science and Language Pontianak City,, while the other 22.2% were influenced by other factors not examined in this study.
EMPLOYMENT LAW POLICY AND PROTECTION OF INDONESIAN MIGRANT WORKERS Ade Risna Sari; Sulaiman; Haris Mirza Saputra
INTERNATIONAL JOURNAL OF SOCIAL AND EDUCATION Vol. 1 No. 1 (2024): April
Publisher : Pondok Pesantren Baitul Quran

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

One group that is susceptible to abuse and human rights breaches is migrant laborers. The purpose of this review of the literature is to look at Indonesia's migrant worker protection laws and policies. Drawing from the literature analysis, it is evident that while regulations exist to safeguard migrant workers, inadequate oversight and enforcement are impeding their effective implementation. For migrant worker protection to be effective, regulation, implementation, and monitoring must function together. The study's findings also emphasize how crucial it is for key government agencies, non-governmental organizations, and other stakeholders to work together to implement comprehensive policies for the protection of migrant workers. The issues of protecting migrant workers, like stopping unlawful recruitment techniques and safeguarding migrant workers in emergency situations, require effective collaboration. There is an opportunity for Indonesia to strengthen a more progressive legal framework to protect the basic rights of migrant workers. With a better understanding of labor law policies and the protection of migrant workers, Indonesia has the opportunity to improve the conditions and rights of migrant workers in the future. Concrete measures, such as increased supervision of recruitment agencies, providing access to justice for migrant workers, and improving the protection of the basic rights of migrant workers are needed to improve the effectiveness and sustainability of migrant worker protection in Indonesia.
DYNAMICS OF SOCIAL CHANGE IN A MULTICULTURAL SOCIETY Loso Judijanto; Sulaiman; Eka Mustika Sari; Al-Amin
INTERNATIONAL JOURNAL OF SOCIAL AND EDUCATION Vol. 1 No. 1 (2024): April
Publisher : Pondok Pesantren Baitul Quran

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In a multicultural society, the complexity of social interactions increases due to the diversity of cultures, languages, religions and norms. This study aims to understand the dianamics of social change in a multicultural society. The research method used in this study is literature that is in accordance with the research context. The results show that multicultural societies that implement inclusive policies from social, economic, technological, and educational aspects reap more harmonious and integrative results. The development of education that recognizes diversity can be crucial in shaping future generations who are ready to thrive in an increasingly plural society. Meanwhile, immigrant integration and economic diversity management are important topics in maintaining social stability.
EFFECTIVENESS OF PROGRESSIVE TAX SYSTEM ON WEALTH DISTRIBUTION Loso Judijanto; Sulaiman; Grace Kelly Hadi Putri Sihombing; Al-Amin
INTERNATIONAL JOURNAL OF SOCIAL AND EDUCATION Vol. 1 No. 1 (2024): April
Publisher : Pondok Pesantren Baitul Quran

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The implementation of progressive taxes in various jurisdictions and an assessment of their performance in achieving a more balanced distribution of wealth. The research method used literature, which was taken in accordance with the context of the research. The results show that the progressive tax system has potential as a wealth redistribution tool. However, its effectiveness is often hindered by the practice of tax avoidance, tax evasion, and aggressive tax planning. Political and ideological resistance also plays a role in challenging the legitimacy and revenue levels of progressive taxes. In addition, the complexity of tax administration can hinder its effectiveness, causing uncertainty and higher compliance costs for taxpayers. However, despite these challenges, the research points to administrative reform, strengthening of the legal framework, and public participation as important steps that can improve social justice through this system. The conclusion of this study is that although the progressive tax system is not perfect, with the right adjustments, it can be more effective in supporting a fairer distribution of wealth.
THE ROLE OF LOCAL REGULATIONS IN HANDLING DOMESTIC VIOLENCE (KDRT) Supian Ramli; Sulaiman; Endang Wahyuni; Al-Amin
INTERNATIONAL JOURNAL OF SOCIAL AND EDUCATION Vol. 1 No. 2 (2024): May
Publisher : Pondok Pesantren Baitul Quran

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to evaluate the role and effectiveness of local regulations in handling domestic violence cases. The method used is a literature review. This study identified that the existence of regional regulations is very important as a legal umbrella to protect victims and provide sanctions for perpetrators of domestic violence. However, the effectiveness of local regulations is still questionable given various challenges, including the capacity of law enforcement officers, inadequate resources and infrastructure, and lack of supervision in their implementation. The results show that while local regulations have been a progressive step in addressing domestic violence, their role is often limited to the normative level and lacking in effective concrete actions. Factors such as unawareness or low knowledge of domestic violence among law enforcement officials and the community, strong social stigma, and a non-integrated referral and victim assistance system, further hinder the implementation of this policy. Therefore, a multi-sectoral approach involving cooperation across institutions and sectors of society is needed to improve the effectiveness of this regional regulation. Capacity building for law enforcers, improved support facilities for victims, intensive socialization, and systematic monitoring and evaluation strategies are needed to ensure that the regional regulation can contribute significantly to reducing domestic violence and effectively protect victims' rights.
THE INFLUENCE OF SOCIAL MEDIA ON INTERACTION PATTERNS AMONG TEENAGERS Indah Sulistiani; Sulaiman; Magdalena Depriyani; Al-Amin
INTERNATIONAL JOURNAL OF SOCIAL AND EDUCATION Vol. 1 No. 2 (2024): May
Publisher : Pondok Pesantren Baitul Quran

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Social media has revolutionized interaction patterns among teenagers, providing them with new opportunities to communicate and share experiences like never before. However, an important issue that arises is how intensive use of social media affects mental health and the development of social skills. The tendency to spend excessive time online can reduce opportunities for in-person interactions that are important for social and cognitive learning. The lack of face-to-face contact can hinder adolescents in developing empathy and non-verbal communication skills. Furthermore, constant social comparison and the search for online validation can trigger psychological distress, including self-esteem issues and anxiety. The research method in this study uses literature research method. The results show that social media provides ample opportunities for adolescents to connect socially, explore identity, and participate in online communities. However, adolescents' use of social media also poses significant challenges. In particular, findings suggest a correlation between intensive social media use and an increased risk of mental health problems such as depression and anxiety, as well as a reduction in face-to-face interactions that may affect the development of healthy social and emotional skills.
Co-Authors ADE RISNA SARI Al-Amin Al-Amin Desty Wana Eka Mustika Sari Eko Bahtiar Endang Wahyuni Grace Kelly Hadi Putri Sihombing Haris Mirza Saputra HERIYANTO Kartawati Mardiah Lhery Swara Oktaf Adania Linda Suherma Loso Judijanto M. Awaluddin Magdalena Depriyani Marzuki Oscar Rynandi Risky Suci Andini Rizki Adithya Rizky Adithya Rudi Tandra Sulistiani, Indah Supian Wahyudi Wahyudi Yani Riyani