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All Journal Jurnal Energi Dan Manufaktur Al-Ulum JPBM (Jurnal Pendidikan Bisnis dan Manajemen) Tekinfo | Scientific Journal of Industrial and Information Engineering Matrik : Jurnal Manajemen dan Teknik Industri Produksi Jurnal Pendidikan dan Kewirausahaan Jurnal Penelitian Manajemen Terapan (Penataran) Jurnal Kewarganegaraan juremi: jurnal riset ekonomi Jurnal Sistem Informasi Dan E-Bisnis JURNAL TEKNIK INDUSTRI Nusantara Journal of Multidisciplinary Science Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Ekomania Journal of Ekonomics, Finance, and Management Studies

Rachmad Hidayat

Jurusan Teknik Industri, Fakultas Teknik, Universitas Trunojoyo Madura

Author-ID : 353667

Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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The Influence of Service Quality, Religious Commitment and Trust on The Customersâ€™ Satisfaction and Loyalty and Decision to Do The Transaction in Mandiri Sharia Bank Of Jawatimur Rachmad Hidayat; Sabarudin Akhmad
Al-Ulum Vol. 15 No. 1 (2015): Al-Ulum
Publisher : Institut Agama Islam Negeri (IAIN) Sultan Amai Gorontalo

This study tested the causal relationship of service quality, religious commitment and trust on customersâ€™ satisfaction, loyalty and decision to repeat their transaction in sharia banking services. This research used quantitative approach to describe the causal relationship between the variables through hypothesis testing. The samples in this research are 160 respondents. Structural equation modeling (SEM) is used to analyze this research. This research findings shows that the quality of service and customersâ€™ trust, satisfaction and loyalty simultaneously influenced the decision to repeat their transaction in that banking service. The customersâ€™ satisfaction and loyalty are intervening variables that linked the service quality and the customersâ€™ trust with the decision to repeat their banking transaction. The religious commitment had insignificant influence toward the service quality; however, it had significant influence toward the loyalty and decision to repeat their banking transaction.

CLUSTER INDUSTRI KECIL DAN MENENGAH BERDASARKAN KINERJA SUPPLY CHAIN Rachmad Hidayat; Sabarudin Akhmad
Tekinfo: Jurnal Ilmiah Teknik Industri dan Informasi Vol 2 No 2 (2014)
Publisher : Program Studi Teknik Industri Universitas Setia Budi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (4115.81 KB)

Penelitian ini dilakukan untuk mengidentifikasi mekanisme cluster Industri Kecil Menengah). Unsur-unsur Cluster didasarkan pada aktivitas sehari-hari yaitu memproduksi produk yang diinginkan oleh pasar. Hasil pengclusteran dan melakukan analisis diskriminan pada faktor penentu keberhasilan, didapatkan tiga cluster supply chain dan 2 indikator penentu keberhasilan cluster, yaitu harga bahan baku dan kualitas bahan baku. Dua indikator inilah yang akan diusulkan sebagai strategi pengembangan cluster. Pada cluster usaha sedang, IKM lebih mementingkan kualitas bahan baku walaupun harga bahan baku juga sama penting. Namun kepercayaan konsumen terhadap kualitas pada batik yang dihasilkan IKM di cluster usaha sedang menghasilkan nilai penjualan dan laba yang didapat juga besar.

KESENJANGAN KUALITAS PELAYANAN DAN KEPUASAN NASABAH PERBANKAN Rachmad Hidayat
Matrik : Jurnal Manajemen dan Teknik Industri Produksi Vol 9 No 1 (2010)
Publisher : Prodi Teknik Industri Universitas Muhammadiyah Gresik

The purpose of the present research was to analyze conformity of service elements’ importance accordingto customers and bank’s performance. Sample taken was 100 customers of East Javanese banks by usingaccidental sampling technique. The employed analysis was one of importance and customers’ performance/ satisfaction. The analysis utilized Cartesian chart with four quadrants. Results indicated several aspects closely related to customers’ level of satisfaction, among them being tellers’ attention to customers, employees’ seriousness to serving customers, waiting time in queue, availability of ATM, and interest rate offered by the bank.

FAKTOR-FAKTOR YANG MEMPENGARUHI PERILAKU KONSUMEN SARUNG TENUN IKAT LAMONGAN Rachmad Hidayat
Matrik : Jurnal Manajemen dan Teknik Industri Produksi Vol 7 No 1 (2009)
Publisher : Prodi Teknik Industri Universitas Muhammadiyah Gresik

This research is done in Lamongan which located in countryside of Parengan, district of Maduran, sub-province of Lamongan. The effort that developed is sarung tenun ikat production. Target of this research is to identify requirement of consumer and know dominant factor which generate tendency of enthusiasm buy of consumer to sarung tenun ikat product. At this research, intake of sampel done by purposive and data collected through kuisioner counted 100 responden. Quisioner compiled in the form of Likert Scale and data analysed by using factor analysis. Result of research indicate that to identify attribute of quality is type of sarung tenun ikat, colour of sarung tenun ikat, accuration of jacquards of sarung tenun ikat, result of jacquards of sarung tenun ikat, materials used not easy to tear, and quality as according to price. most dominant factor is brand and quality. Which the included in quality factor and brand is 2nd attribute (color), 3rd attribute (accuration), 5th attribute (materials) and 8th (brand).

Analisa Kekuatan Sambungan Pipa Baja Karbon dan Besi Cor Berbasis Teknologi Las Gesek (Friction Welding) Nur Husodo; Budi Luwar S; Hagi Astono P.; Sri Bangun S.; Rachmad Hidayat
Jurnal Energi Dan Manufaktur Vol 9 No 1 (2016): April 2016
Publisher : Department of Mechanical Engineering, University of Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (421.219 KB)

Abstrak:Adanya kesulitan yang akan terjadi manakala dilakukan proses penyambungan dua buah logam yang berbedakomposisi. Namun ada alternative metode proses penyambungan logam baja yang berbeda komposisi dengan metodelas gesek. Selain itu metode las gesek ini mempunyai banyak keunggulan antara lain waktu proses cepat, tidak perlulogam pengisi, panas yang terjadi tidak sampai logam mencair, panas yang terjadi tidak terlalu tinggi juga mudahditerapkan karena dapat memanfaatkan mesin perkakas. Oleh karena itu perlu dilakukan proses penyambungan denganmetode las gesek untuk alternative proses pembuatan produk stang sepeda motor. Penelitian dilakukan denganmemvariasi tekanan tempa sebesar 375, 437,5 dan 500 kgf/cm2 , tekanan gesek 62,5 kgf/cm2 dan durasi waktu gesek120 detik. Sampel uji yang dihasilkan dilakukan pengujian struktur mikro dengan metallografi sedangkan sifat mekanikdilakukan dengan pengujian kekerasan dan kekuatan tarik. Analisa dilakukan untuk mengetahui peluang las gesekdipakai sebagai alternative proses produksi produk stang sepeda motor. Dapat ditarik kesimpulan bahwa metode lasgesek dapat digunakan menyambung dua buah logam baja yang berbeda kompisi yaitu pipa baja karbon rendah denganbesi cor. Kekuatan las akan meningkat ketika tekanan tempa juga meningkat. Kekuatan sambungan tertinggi sebesar546,66 N/mm2.Kata kunci: Las gesek, pipa baja karbon rendah, besi cor, tekanan tempa, tekanan gesekAbstract:The difficulties that will occur when the process of joining two pieces made of different metal compositions. However,there are alternative methods of process connection of different steel metal composition with friction welding method.Besides this friction welding method has many advantages such as faster processing time, do not need filler metal, theheat does not occur until the metal melts, heat is happening is not too high is also easy to implement because it can takeadvantage of machine tools. Therefore, it is necessary to the process of switching to an alternative method for frictionwelding manufacturing process motorcycle handlebar. The study was conducted with three variations of pressurewrought by 375, 437.5 and 500 kgf / cm 2, while the frictional pressure of 62.5 kgf / cm 2 and the length of time string 120seconds. The resulting test samples tested microstructure with metallografi done while the mechanical propertieshardness testing and tensile strength. The analysis were performed to determine the chances of friction welding is usedas an alternative production process motorcycle handlebar. It can be deduced that the friction welding method can beused to connect two pieces of metal of different steel compositions, namely low carbon steel pipe with cast iron. Weldstrength will increase when the pressure forging also increased. The highest weld strength was 546.66 N / mm2.Keywords: Friction weldingl, low carbon steel pipe, cast iron, forging pressure, friction pressure

Chinese Ethnic Family Entrepreneurship Education Pattern: Study of SMK students in Pasuruan Rachmad Hidayat; Danardana Murwani; Mohammad Arief
JPBM (Jurnal Pendidikan Bisnis dan Manajemen) VOL 5, NO.2, SEPTEMBER 2019
Publisher : JPBM (Jurnal Pendidikan Bisnis dan Manajemen)

The purpose of this study was to reveal the pattern of entrepreneurship education in Chinese ethnic families of SMK students at Negeri 1 Pasuruan. The research approach was a descriptive qualitative case study. The results of the study showed that Chinese ethnic students' families taught their children entrepreneurship from childhood by getting used to participating in business practices that had been done, family education was able to shape students' perspectives to be more open and broad-minded, key principles taught was the unique values that they had been held and believed for generations. The element of the entrepreneurial spirit that was formed includes self-confidence, willingness, and interest in entrepreneurship, and locus of control.

PENGARUH PROGRAM PEMASARAN INTERNAL DAN KUALITAS LAYANAN INTERNAL TERHADAP KEPUASAN PELANGGAN INTERNAL PADA DINAS PARIWISATA KABUPATEN PROBOLINGGO Rachmad Hidayat; Reni Roviatul Laily
Jurnal Penelitian Manajemen Terapan (PENATARAN) Vol. 2 No. 1 (2017)
Publisher : Program Studi Manajemen STIE Kesuma Negara Blitar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (271.323 KB)

Pemasaran internal merupakan pendekatan yang relatif baru yang diadopsi oleh perusahaan dalam rangka meningkatkan kualitas produk dan layanan dalam mencapai tingkatan kinerja yang lebih baik. Perusahaan melihat kegiatan operasi internal merupakan hal yang penting, terutama pemahaman tentang sumber daya manusia perusahaan. bahwa sebuah perusahaan dengan pola pikir baru telah muncul dengan perusahaan yang menjadikan karyawan sebagai pelanggan, mereka harus diberikan layanan yang berkualitas untuk memastikan keberhasilan bisnis. Tujuan penelitian ini adalah untuk mengetahui : (1) Pemasaran internal, kualitas layanan internal dan kepuasan pelanggan internal. (2) Pengaruh pemasaran internal dan kualitas layanan internal secara parsial terhadap kepuasan pelanggan internal. (3) Pengaruh pemasaran internal dan kualitas layanan internal secara simultan terhadap kepuasan pelanggan internal. (4) variabel yang paling berpengaruh terhadap kepuasan pelanggan internal. Kata Kunci: Pemasaran internal, Kualitas layanan internal, Kepuasan pelanggan internal

PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT (CRM) BERBASIS INTERNET TERHADAP KEPUASAN PELANGGAN OYISAM CLOTHING MALANG Rachmad Hidayat; Wahyu Budi Prakoso
Jurnal Penelitian Manajemen Terapan (PENATARAN) Vol. 3 No. 1 (2018)
Publisher : Program Studi Manajemen STIE Kesuma Negara Blitar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (355.666 KB)

This research was conducted to find out a parcial or Simultaneously influence of Internet Based Customer Relationship Management (CRM) consisting of electronic Direct Mail (e-DM), interpersonal communication, preferential treatment, and reward to customer satisfaction at Oyisam Clothing Malang. The population in this research is 153 customers of Oyisam Clothing Malang. The sampling technique is simple random sampling and obtained a sample of 110 customers. Data collection techniques in this study using questionnaires. The results of this study show that sub-variables of the Internet-based Customer Relationship Management which includes electronic Direct Mail (e-DM), interpersonal communication (interpersonal communication), preferential treatment (preferential treatment), and rewards only preferential treatment that significantly and partially influence satisfaction Customer at Oyisam Clothing Malang. Keywords: e-DM, Interpersonal Communication, Preferential Treatment, Rewards, Customer Satisfaction

Keterlibatan Orang Tua dalam Menumbuhkan Minat Anak untuk Melanjutkan Bisnis Keluarga Jefry Aulia Martha; Rachmad Hidayat; Andy Prasetyo Wati; Nur Khulfi Mahwanda Sari
JURNAL PENDIDIKAN DAN KEWIRAUSAHAAN Vol 9 No 1 (2021)
Publisher : STKIP PGRI SITUBONDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47668/pkwu.v9i1.163

This study aims to determine the involvement of parents in fostering children's interest in continuing the family business by providing entrepreneurial education that contains entrepreneurial values. Qualitative phenomenological research design is used to this study, the main informants in the study consisted of 3 legendary culinary business owner in Malang and 3 children who owned the legendary culinary business in Malang. The result of this study can be describe as follow: (1) parents have provide entrepreneurship education by providing entrepreneurship education that contains entrepreneurial values to foster children’s interest in continuing family business that is, self-confidence, responsibility, dare to take risk, optimism, future-oriented, disciplined, honest, leadership, creative, and innovative. (2 parents provide entrepreneurship education that contains entrepreneurial values by involving children to help manage the family business and provide examples of how to manage a family-run business, because the children here will see what is done by parents. (3 parents provide democratic education, where children have given their freedom to choose a career that is of interest by full supervision and guidance from the parents.

PERANCANGAN ULANG (REDESIGN) TEMPAT TIDUR UNTUK LANSIA DENGAN METODE KANSEI ENGINEERING DAN PENDEKATAN GERONTOLOGY Rachmad Hidayat
JURNAL TEKNIK INDUSTRI Vol. 7 No. 1 (2017): Volume 7 Nomor 1 Maret 2017
Publisher : Jurusan Teknik Industri, Fakultas Teknologi Indusri Universitas Trisakti

In this research, conducted observations of everyday activities that seniors do in bed. Basically the use of bed rest is used for the elderly, but some seniors also do activities such as eating, embroidery, and others. Bed conditions that exist today are pretty good, but when used by older people often occurs difficulties. Difficulties experienced by older adults when using the position of the bed go to bed by 40% this was due to the high bed, a sitting after lying down as much as 33% this is because the elderly are still using hand and elbow as a support and positioning out of bed by 27%. A. Therefore done to improve the design of the old and new designs in accordance with user expectations for improved attributes in terms of functions and needs of seniors as follows bed frame, headboards, tools to build and support needs (table). Improvements made in order to accommodate all activities with emphasis on the elderly in terms of ergonomics and comfort in its use

Co-Authors Andy Prasetyo Wati Angky Ayudia Ardena Budi Luwar S Citra Arta, Deddy Novie Fulgentius Danardana Murwani Hagi Astono P. Handri Dian Wahyudi Issa Dyah Utami Kusuma Wardhani, Fitra Wahyu Lia Andiani Margi Dwi Daryanti Martha, Jefry Aulia Masfufatul Khoiriyah Moh Naufal Abror Moh. Fajri Mohammad Arief Mohammad Hari Naswan Suharsono Nazmil Umri Nur Husodo Nur Khulfi Mahwanda Sari Nurul Fadhilah Palupiningtyas, Dyah Putri Milanda Bainamus Reni Roviatul Laily Rifda Fitrianty Rihfenti Ernayani Sabarudin Akhmad Sri Bangun S. SRI RAHAYU Sudirman Wahyu Budi Prakoso Yuni Putri Utami

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