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PENGARUH RESPONSIVENESS DAN QUALITY PRODUCT TERHADAP CUSTOMER SATISFACTION PADA RESTORAN SEA SKY LOVINA BEACH CLUB Gede Dedy Prasetya; Komang Endrawan Sumadi Putra
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 8 No. 2 (2025)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v8i2.101206

Abstract

This study aims to examine the effect of responsiveness and product quality on customer satisfaction at Sea Sky Lovina Beach Club restaurant. This study is intended to offer a new perspective for restaurant managers to retain their customers satisfaction. The population of this study is the customers of Sea Sky Lovina Beach Club restaurant. The sampling technique used is simple random sampling. This study uses a questionnaire from 100 customers who dine at Sea Sky Lovina Beach Club restaurant. Multiple linear regression analysis was used to analyze the collected data with the assistance of SPSS software version 25. The results of the study indicate that responsiveness and product quality have a significant effect on customer satisfaction. Responsiveness has a positive and significant effect on customer satisfaction. Product quality has a positive and significant effect on customer satisfaction. The results of this study provide restaurant managers with an understanding of the importance of maintaining responsiveness and product quality to improve customer satisfaction at their restaurants.
PENGARUH RESPONSIVENESS DAN TANGIBLE TERHADAP CUSTOMER SATISFACTION PADA HOTEL LOVINA BEACH CLUB & RESORT Ketut Priska Setialina Dewi; Komang Endrawan Sumadi Putra
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 8 No. 2 (2025)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v8i2.101207

Abstract

This study aims to examine the effect of responsiveness and tangibles on customer satisfaction among guests at Lovina Beach Club & Resort Hotel. This study is intended to offer a new perspective for hotel managers to retain their customers. The population of this study is guests of Lovina Beach Club & Resort Hotel. The sampling technique used is simple random sampling. This study used a questionnaire from 100 guests staying at the Lovina Beach Club & Resort Hotel. Multiple linear regression analysis was used to analyze the collected data with the help of SPSS software version 25. The results of the study indicate that responsiveness and tangibles have a significant effect on customer satisfaction. Responsiveness has a positive and significant effect on customer satisfaction. Tangible has a positive and significant effect on customer satisfaction. The results of this study provide hotel management with an understanding of the importance of maintaining responsiveness and tangibles to improve customer satisfaction at their hotel.
PENGARUH TANGIBLE DAN EMPATHY TERHADAP KEPUASAN PENGUNJUNG PADA DESTINASI PARIWISATA AIR PANAS BANJAR Putu Ayodhia Darsinita; Komang Endrawan Sumadi Putra
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 8 No. 2 (2025)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v8i2.101485

Abstract

This study aims to explain the influence of tangible and empathy on customer satisfaction. The population in this study is the community that has visited the Air Panas Banjar tourist destination in Buleleng Regency. The sample size used is 400 people with the sampling method being simple random sampling. The analysis technique used is multiple linear regression analysis using SPSS 25. The results of this study indicate that tangible and empathy have a significant effect on customer satisfaction, tangible has a positive and significant effect on customer satisfaction, and empathy has a positive and significant effect on customer satisfaction. Therefore, it is important for the management of the Air Panas Banjar tourist destination to pay attention to tangible and empathy in order to build a positive attitude that ultimately impacts customer satisfaction.
Co-Authors Abhimayu Adi Suarsana, I Putu Rian Ahmad Samsul Rizal Anggarawati, Putu Ayu Aryawati, Ni Made Ayu Kusumawati, Made Crisna Adi Putra Sudiarta, Komang Faddilah Rahmawati Faustina Agung Adrea Nathania Christie Firman Hidayat Fridayana Yudiaatmaja Gede Dedy Prasetya Gede Putu Agus Jana Susila Gede Wira Kusuma Gunawan, Komang Adi I Gst Ngurah Jaya Agung Widagda I Gusti Ketut Adi Winata I Made Dwita Atmaja I Nengah Suarmanayasa I Nyoman Budiarta I Putu Ari Yogiantara I Putu Edi Purna Ariawan Edi Purna I Putu Wira Adi Guna Idham Khalik, Idham Kadek Cania Indah Pradnyanti Kadek Dena Ade Mahamerta Kadek Sri Rahayu Darmayanti Ketut Nala Hari Wardana Ketut Priska Setialina Dewi Komang Ridha Kusuma Putra Yasa Komang Yudha Aryantika Dinata Luh Mitha Priyanka Luh Putu Evita Rini Made Charmawati Laksmi Dewi Made Pramana Putra MADE PUTRI ARIASIH Maharani, Putu Tyas Pradnya Natalia, Komang Sekar Ni Komang Intan Purnamasari Ni Luh Putu Leoni Evan Agustini Ni Luh Wayan Sayang Telagawathi Ni Nengah Kariani Kariani Ni Nyoman Kerti Yasa Ni Nyoman Yulianthini Ni Wayan Ayu Santi . Novitasari, Ni Kadek Tiwik Padmadewi, Ni Komang Triandika Pratasik, Rachel Kimberly PRATIWI, Ni Komang Rada Priambada, I Dewa Putu Purnama, Ni Ketut Yesita Putra Karnata, I Nyoman Putu Ayodhia Darsinita Putu Indah Rahmawati Putu Yunartha Pradnyana Putra Rahutama Atidira Rizal, Ahmad Samsul Saputra, Muliaga Sidarsi, Komang Putri Suciyawati, Ni Putu Sugiantari, Ni Putu Anik Suprianti, Kadek Ayu Dani Susila, NyomanDewi Saras Ari Tjokorda Gde Raka Sukawati Vivi Aprilyanti Wardani , Linda Whilma Modesta Br Sitepu Widarini, Komang Yenny Devita, Ni Kadek Yunitadewi, Dewa Ayu Istri Agung Diah