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All Journal EDUKATIF : JURNAL ILMU PENDIDIKAN Al-Riwayah : Jurnal Kependidikan Journal of Social Research Seminar Nasional Pengabdian Kepada Masyarakat JOMPA ABDI: Jurnal Pengabdian Masyarakat Innovative: Journal Of Social Science Research Afeksi: Jurnal Psikologi PESHUM Jurnal Kebajikan: Pengabdian Kepada Masyarakat
St. Hadjar Nurul Istiqamah
Universitas Negeri Makassar
Religion Humanities Chemistry Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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Pelatihan Komunikasi Efektif di Tempat Kerja pada Karyawan PT Golqi Sukses Mulia Resekiani Mas Bakar; St. Hadjar Nurul Istiqamah; Ahmad Firdaus; Naila Khanza
Jurnal Kebajikan: Pengabdian Kepada Masyarakat Vol 4, No 3 (2026): MEI
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jk.v4i3.85618

Abstract

Komunikasi efektif memiliki peran penting dalam mendukung koordinasi kerja, penyampaian informasi, kerja sama tim, serta efektivitas organisasi di lingkungan kerja. Komunikasi yang kurang efektif dapat menyebabkan miskomunikasi, hambatan koordinasi, keterlambatan pekerjaan, serta menurunnya produktivitas karyawan. Kegiatan pengabdian masyarakat ini bertujuan untuk meningkatkan pemahaman dan keterampilan komunikasi kerja karyawan melalui pelatihan komunikasi efektif di PT Golqi Sukses Mulia. Pelatihan dilaksanakan menggunakan pendekatan experiential learning yang melibatkan pengalaman langsung, diskusi, simulasi, dan games kelompok untuk meningkatkan partisipasi aktif peserta selama proses pembelajaran. Peserta kegiatan berjumlah 40 karyawan office dari beberapa divisi di PT Golqi Sukses Mulia. Teknik pengumpulan data dilakukan melalui kuesioner, wawancara, pre-test, post-test, dan evaluasi pelatihan. Materi pelatihan meliputi self-awareness, active listening, pemberian umpan balik konstruktif, structured communication, serta closed-loop communication. Selain itu, peserta mengikuti simulasi kelompok berupa games “Bridge Challenge” yang dirancang untuk meningkatkan kemampuan komunikasi, kerja sama tim, koordinasi, pemecahan masalah, dan pengambilan keputusan. Hasil kegiatan menunjukkan adanya peningkatan pemahaman peserta mengenai komunikasi efektif dari 79,7% pada pre-test menjadi 82,9% pada post-test. Peserta juga menunjukkan keterlibatan aktif selama proses diskusi dan simulasi berlangsung. Hasil tersebut menunjukkan bahwa pelatihan komunikasi efektif dengan pendekatan experiential learning mampu meningkatkan pemahaman dan keterampilan komunikasi kerja karyawan. Pelatihan ini diharapkan dapat mendukung terciptanya lingkungan kerja yang lebih kolaboratif, terstruktur, adaptif, dan produktif dalam organisasi.
The Effect of Transformational Leadership Style on the Performance of Public Sector Civil Servants Within the West Sulawesi Provincial Government Siti Syahrani Yusuf; Ahmad Yasser Mansyur; St. Hadjar Nurul Istiqamah
Journal of Social Research Vol. 5 No. 8 (2026): Journal of Social Research
Publisher : International Journal Labs (AHU-0028405-AH.01.14 Tahun 2022)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v5i8.3303

Abstract

The performance of civil servants in public organizations remains a critical concern, particularly within the West Sulawesi Provincial Government, where employee productivity is not yet optimal. This study aims to examine the influence of transformational leadership style on civil servant performance. A quantitative approach was applied, involving 277 civil servants selected through proportional random sampling from seven regional apparatus organizations. Data were collected using the **Individual Work Performance Questionnaire (IWPQ)** and the **Multifactor Leadership Questionnaire (MLQ)**. The data were analyzed using simple and multiple linear regression analyses. The findings indicate that transformational leadership has a positive and significant effect on employee performance. Simple regression shows a significant effect with a contribution of 2.2%, while multiple regression indicates that the four leadership dimensions collectively explain 35.3% of the variance in performance. Inspirational motivation emerged as the most dominant dimension influencing performance. Transformational leadership effectively enhances civil servant performance, suggesting that strengthening leadership practices can improve public sector productivity and behavioral outcomes. These findings have implications for leadership development and bureaucratic reform in regional government institutions. Future studies are recommended to include additional variables such as organizational culture, work environment, and compensation systems to improve the explanatory power of the model.
Co-Authors Abdul Rahmat Ahmad Firdaus Ahmad Yasser Mansyur Andi Andi Andi Nahliah Bungawali Andi Nurul Aisyah Cabamba Andi Sifha Asifa Sulaeman Anwar, Hilwa Aqilah Lathifah Tsany Farah Amalina Dzakiyyah Firyal Dinar Alysia Irdianti Irdianti Ismalandari Ismail Muh. Muzakkir Mujahidin Muhrajan Piara Naila Khanza Novita Maulidya Jalal Novita Maulidya Jalal Nur Afiliya Triasty Zugito Nur Akmal Perdana Kusuma Putri Yulianti Puji Pangesti Rahmawati Syam Resekiani Mas Bakar Reski Nur Amaliah Siti Syahrani Yusuf Tri Sulastri Ummi Rawdlah Humaira Wilda Ansar