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All Journal Khazanah Sosial Journal of Public Administration and Government (JPAG) Devotion: Journal of Research and Community Service Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan International Journal of Social Science, Education, Communication and Economics QISTINA: Jurnal Multidisiplin Indonesia Media Ilmiah Akuntansi Journal of Publicness Studies
Abdul Rivai
Department of Child Health, Medical School University of Padjadjaran, Bandung
Religion Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Social Sciences

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Journal : Journal of Publicness Studies

 1 
Pengaruh Kualitas Pelayanan Akademik Terhadap Kepuasan Mahasiswa Merdeka Belajar Kampus Merdeka Di Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Tadulako Pancali, Ni Kadek Yuni; Rivai, Abdul; Erdiyansyah
JPS: Journal of Publicness Studies Vol 2 No 3 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

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Abstract

The MBKM program provides opportunities for students to study outside their study programs for several semesters. However, the implementation of the program is still hampered by students who have difficulty accessing the website, establishing communication between lecturers and managers, confusion in the procedures for registering and do not understand the benefits of the MBKM program, the slow response in converting the value of courses, and lack of attention in the MBKM program service process. This study aims to determine the effect of the quality of academic services on student satisfaction participants in the MBKM program at FISIP UNTAD. This study uses a quantitative approach, with the theory of service quality from Zeititalm (1990) consisting of tangible, reliability, responsiveness, assurance, and emphaty. Data collection techniques are carried out through observation, questionnaires, and documentation with the type of primary and secondary data. Sampling techniques using probability sampling, and determining samples using proportional random sampling, and totaling 85 respondents (Untad FISIP students). Data analysis uses simple linear regression analysis. The results showed that the quality of academic services simultaneously had a significant effect on the satisfaction of students participating in the MBKM FISIP UNTAD. This is evidenced from the simultaneous test f count ≥ f table of 72,338 ≥ 3.11 and the results of a simple linear regression test obtained a significance value of 0,000 (<0.05). So it can be concluded that H0 is rejected and H1 is accepted. This means that the quality of academic services simultaneously has a significant effect on student satisfaction. The coefficient of determination (KD) of 46.6% shows that the quality of academic services contributes significantly to the satisfaction of students participating in the Merdeka Campus Learning program, with the remaining 53.4% is influenced by other variables that are not examined in this study.
Penatausahaan Barang Milik Negara di Balai Wilayah Sungai Sulawesi III Palu Sakinah; Rivai, Abdul; Salingkat, Syarif Permana
JPS: Journal of Publicness Studies Vol 2 No 3 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

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This study aims to examine the administration of State-Owned Assets (BMN) at the Sulawesi River Basin Agency III Palu, using the BMN administration concept by Suwanda and Rusfiana, which includes the aspects of bookkeeping, inventory, and reporting, particularly in the management of office stationery supplies (ATK). This research employs a qualitative method with a descriptive approach, and data collection techniques through observation, interviews, and documentation. The research informants consist of the Head of General Affairs Subdivision, Commitment Making Officer (PPK), BMN Manager, and BMN Operator. The results show that the administration of BMN has not been optimal due to the lack of human resource competencies, which leads to data discrepancies, lack of accuracy in record-keeping, weak coordination, and limited technical understanding. Therefore, there is a need to enhance human resource capacity, conduct more routine inventories, and strengthen oversight systems and information integration. This study recommends continuous technical training and the refinement of operational procedures to support more orderly and accountable BMN administration.
Efektivitas Pelayanan  Program Kartu Identitas Anak  Di Dinas Kependudukan Dan Pencatatan Sipil Kota Palu Rustam, Anisa Amalia; Rivai, Abdul; Mukarramah
JPS: Journal of Publicness Studies Vol 2 No 04 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/80mwwj59

Abstract

Effectiveness of the Child Identity Card Program Services at the Population and Civil Registration Office of Palu City. This research aims to determine the effectiveness of the child identity card program services at the Population and Civil Registration Office of Palu City. The basis of this research uses qualitative research with a descriptive type. Data collection techniques were conducted through observation, interviews, and documentation. The data used in this study is based on the theory of effectiveness by Richard M. Steers (1985), which includes three indicators: goal achievement, integration, and adaptation. The results of this study indicate that in the goal achievement indicator, the annual target has been reached at 60%, the services provided are quite good, and the procedures are easy to understand. However, there are still delays in issuance caused by inadequate facilities and infrastructure, as well as from the community providing incomplete required documents, which slows down the service and delays the issuance. In the integration indicator, it was found that communication among employees has been established quite well. However, the socialization to introduce this program to the community has not been widespread. In the adaptation indicator, it is assessed as quite good due to adequate facilities and infrastructure and well-organized service rooms. However, the network sometimes experiences disruptions during service, and the availability of printer ink and paper is not always sufficient for reprinting forms, which hinders the smoothness of services and the issuance of child identity cards at the Population and Civil Registration Office of Palu City
Implementasi Kebijakan Undang-Undang Perkawinan Di Kecamatan Balaesang Kabupaten Donggala Emiyanti; Rivai, Abdul; Farista, Gita
JPS: Journal of Publicness Studies Vol 2 No 04 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/ghxaem79

Abstract

This research aims to explore how the implementation of the Marriage Law policy, particularly regarding the minimum age for marriage as stipulated in Law Number 16 of 2019, in Balaesang Sub-District. The study employs George Edward III’s policy implementation model, which includes four aspects: Communication, resources, disposition, and bureaucratic structure.This study uses A qualitative method with a descriptive approach. Informants were selected using Purposive, totaling seven individuals. The types of data used are primary and Secondary data. Data collection techniques included interviews, documentation, And observation.The research findings indicate that the implementation of the minimum Marriage age policy at the KUA of Balaesang has been carried out in accordance With procedures, but it still faces several challenges. Communication related to The dissemination of policy to the community remains uneven, resulting in low Public legal awareness and understanding. The availability of resources is still Limited and inadequate. The disposition of the implementers is relatively good. However, the effectiveness of the bureaucratic structure is still influenced by the Lack of coordination with external parties. Therefore, there is a need to enhance Equal dissemination, strengthen resource capacity, and improve inter-agency Coordination to realize optimal policy implementation in preventing underage Marriage in Balaesang Sub-District
Optimalisasi Pengelolaan Sampah Di Kelurahan Silae Kota Palu Hijriah, Sri Aminah; Rivai, Abdul; Samsu, M. Kafrawi Al-Kafiah; Sahido, Samsu A.
JPS: Journal of Publicness Studies Vol 3 No 1 (2026): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/1cf8vr36

Abstract

The purpose of this study is to describe the results of the waste management program in Silae Village, Palu City. This type of research is descriptive and the basis of the research used is qualitative. In this study the author uses the Triple Bottom Line theory by (Jhon Elkinton 1997) with 3 indicators, namely profit, people, and planet (environment). Informants in this study consisted of employees of the Palu City environmental service, Silae Village staff, 2 TPS 3R managers and 3 community members. Data collection techniques were observation, interviews, and documentation. The collected data were filtered and selected based on data needs using qualitative descriptive methods. Based on the results of the study obtained, waste management in Silae Village has not been running optimally as can be seen from the indicators of profit, people, and planet (environment) where it can provide additional income for the community through the waste bank program. However, the perceived economic benefits are still limited due to the lack of skills and understanding in sorting waste, which results in managers having to purchase additional raw materials for compost production, community participation in waste management is still low. Even though the government has made every effort to provide outreach and education to the public, in reality there are still many people who do not understand and apply it in their daily lives.
Co-Authors Abdul Kadir Patta Annaria Magdalena Marpaung Bintang Sahala Marpaung Caroline Yulia Kusuma Dandan Haryono darwis darwis, darwis Daswati Daswati David H.M. Hasibuan Dewi Hastuty Emiyanti ERDIYANSYAH, ERDIYANSYAH Farista, Gita Hamsa, Ma’mun Hasanuddin Hasanuddin Hijriah, Sri Aminah Jisman, Jisman Kristian, Kristian M. Kafrawi Al-Kafiah Samsu Made Lusiana, Ni Manggasing, Nasir Mangngasing, Nasir Mashuri Mashuri Mertina, Serly Muhammad Basir mukarramah Mustainah Mappatoba Nofitri, Nofitri Nuraisyah Ambo Nuraisyah Nuraisyah Pancali, Ni Kadek Yuni Rezky Handayani, Ika Rustam, Anisa Amalia Sahido, Samsu A. Sakinah Syarif Permana Salingkat Triani, Neni