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All Journal Syntax Literate: Jurnal Ilmiah Indonesia JRB-Jurnal Riset Bisnis Jurnal Ilmu Kefarmasian Indonesia The International Journal of Business Review (The Jobs Review) Jurnal STEI Ekonomi Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Dharmas Education Journal (DE_Journal) Jurnal Ekonomi Jurnal Info Sains : Informatika dan Sains Eduvest - Journal of Universal Studies Prosiding Seminar Nasional Universitas Ma Chung Promotor: Jurnal Mahasiswa Kesehatan Masyarakat Nomos : Jurnal Penelitian Ilmu Hukum
Sitanggang, Maura Linda
Universitas Pancasila
Religion Aerospace Engineering Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

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Influence of the Quality of Pharmacy Services and Non-Pharmacy on the Decision to Redeem the Prescription and Its Impact on Retreatment of General Outpatient at Pasar Minggu Hospital Roswita, Roswita; Sitanggang, Maura Linda; Saragih, Sahat
Eduvest - Journal of Universal Studies Vol. 4 No. 9 (2024): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v4i9.1763

Abstract

The study examines the influence of pharmaceutical and non-pharmaceutical service quality on prescription redemption decisions and subsequent re-treatment decisions among general outpatients at Pasar Minggu Regional Hospital. The hospital has faced challenges, including a decline in outpatient visits and filled prescriptions, affecting its revenue during the 2022-2023 period. Patient perceptions of the pharmacy services significantly impact their decision to return for further medical care. The research aims to assess both direct and indirect effects of service quality on prescription redemption and re-treatment decisions. The study employs a verification approach with a cross-sectional design, using accidental sampling to survey 342 general outpatients between October 2023 and February 2024. Data were analyzed descriptively and inferentially using SEM PLS 3.0, encompassing both outer and inner model analyses through PLS Algorithm, Bootstrapping, and Blindfolding techniques. The findings reveal that the quality of pharmaceutical and non-pharmaceutical services significantly influences the decision to redeem a prescription (P = 0.000). Moreover, non-pharmaceutical service quality and the decision to redeem a prescription significantly affect the decision to re-medicate (P = 0.002 and 0.000, respectively). However, pharmaceutical service quality alone does not positively impact repeat treatment (P = 0.041). Both service variables have a significant indirect effect on re-treatment decisions through the mediating role of prescription redemption (P = 0.000).
Analysis of Kaizen Implementation on Production Lead Time and its Impact on Forecast Fulfillment and Production Cost of Film Coated Tablets at PT Z Sari, Intan Fikri Purnama; Sitanggang, Maura Linda; Widyastuti, Sri
PROMOTOR Vol. 8 No. 6 (2025): DESEMBER
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v8i6.1655

Abstract

In the highly competitive pharmaceutical industry, the success of manufacturing companies depends largely on their ability to meet consumer demand on time. However, many companies struggle to achieve their production lead time targets. PT Z, for instance, experiences high lead time during the tablet coating process, leading to failure in fulfilling forecasted demands and increased production costs. This study applies the Kaizen concept, which emphasizes continuous improvement, to enhance production efficiency. The objective is to analyze the effect of Kaizen implementation on production lead time and its subsequent impact on forecast fulfillment and production costs for film-coated tablets. A fishbone diagram was utilized to identify the root causes of the prolonged lead time. The research employed purposive sampling, selecting three film-coated tablet products based on Pareto analysis, with three batches observed for each product. Data were collected through direct observation and Tenaga Kerja Langsung (direct labor) forms. Linear regression was used to determine the relationship between variables, and a paired sample T-test was conducted to assess differences before and after Kaizen implementation. Statistical analysis was performed using SPSS. The findings indicate that Kaizen implementation significantly reduced production lead time, resulting in a decrease in the lead time for film-coated tablets from 31.28 days to 27.66 days. This reduction led to an increase in forecast fulfillment from 93.72% to 127.55% and a decrease in production costs by 35.78%. In conclusion, the application of the Kaizen method effectively shortens production lead time and positively impacts order fulfillment and cost efficiency in film-coated tablet manufacturing.
Analisis Kualitas Layanan, Citra Perusahaan Terhadap Keputusan Pembelian Dan Dampaknya Terhadap Loyalitas Pelanggan Skrining Hiv Apotek X Riri Paryati; Maura Linda Sitanggang; Lies Putriana
Jurnal Riset Bisnis Vol. 8 No. 2 (2025): April
Publisher : Fakultas Ekonomi dan Bisnis Universitas Pancasila Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/jrb.v8i2.8394

Abstract

Human Immunodeficiency Virus (HIV) merupakan salah satu tantangan kesehatan global yang serius. Target global dan pemerintah untuk menanggulangi HIV/AIDS pada tahun 2030 dengan mencapai 95-95-95. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas layanan dan citra perusahaan terhadap keputusan pembelian yang berdampak pada loyalitas pelanggan skrining HIV. Metode penelitian adalah cross sectional, jenis penelitian adalah kuantitatif yang dianalisis dengan metode Structural Equation Modelling (SEM) dengan software Smart-PLS 3,0 2022. Responden penelitian sebanyak 150 orang dari pelanggan skrining HIV di Apotek X. Hasil uji model struktural menunjukan bahwa 5 dari 7 hipotetsis terbukti. Kualitas layanan berpengaruh signifikan terhadap keputusan pembelian (nilai P 0,039). Citra perusahaan berpengaruh signifikan terhadap keputusan pembelian (nilai P 0,000). Keputusan pembelian berpengaruh signifikan terhadap loyalitas pelanggan (nilai P 0,000). Kualitas layanan tidak berpengaruh terhadap loyalitas pelanggan (nilai P 0,554), Citra perusahaan tidak berpengaruh terhadap loyalitas pelanggan (nilai P 0,473). Kualitas layanan melalui keputusan pembelian memberikan pengaruh signifikan terhadap loyalitas pelanggan (nilai P 0,048). Citra perusahaan melalui keputusan pembelian memberikan pengaruh signifikan terhadap loyalitas pelanggan (nilai P 0,000). Untuk membangun loyalitas pelanggan perlu mengoptimalkan keputusan pembelian pelanggan dengan terus meningkatkan kualitas layanan yang diberikan serta citra perusahaan yang sudah baik dipertahankan dan diusahakan untuk ditingkatkan.
Co-Authors Alfi Syahrin, Alfi Andi Cahyadi Azizah, Nuri Delina Hasan Derriawan Derriawan Dewi Afriliyanti Fransiskus Agus Priono Hary Saputra Ida Chorida Iha Haryani Hatta Ikbal, Muh Indah Masri Kuncoro Adi Susanto Lies Putriana Nurita Andayani Oktrivina, Amelia Retnowati, Anis Riri Paryati Roswita Roswita Sahat Saragi Sahat Saragih Saragi, Sahat Sari, Intan Fikri Purnama Sri Widyastuti Sulmiah, Fitri Apriyanti Wahyu Surasto, Indra Yandriyani, Devilke