Article Per Year (5 Year)
p-Index From 2021 - 2026
2.636
P-Index
This Author published in this journals
All Journal MABIS Kultivasi Aksara Pendas : Jurnah Ilmiah Pendidikan Dasar JURNAL MANAJEMEN (EDISI ELEKTRONIK) The Journal of Society and Media Jurnal Informatika Ekonomi Bisnis Journal of Pharmaceutical and Health Research JPM: JURNAL PENGABDIAN MASYARAKAT Forum Bisnis dan Kewirausahaan Jurnal Media Akuntansi (MEDIASI) Jurnal Pengabdian Masyarakat Bidang Sosial dan Humaniora Takwil: Journal of Quran and Hadith Studies Jurnal Informatika Ekonomi Bisnis Journal of Social Science and Business Studies Sriwijaya Journal of Agribusiness and Biometrics in Agriculture Research Jurnal Intisabi ILKOMEDIA: Jurnal Ilmu Komputer dan Multimedia
Dewi Santika
Unknown Affiliation
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Astronomy Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Other

Published : 21 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 21 Documents
Search

 1   2   3 
Linking Market Orientation to Patient Satisfaction: The Serial Mediation of Online Service Innovation and Web Design Quality Georgerius Graceallah; Lie Heng; Dewi Santika
Jurnal Manajemen (Edisi Elektronik) Vol. 17 No. 2 (2026): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v17i2.22009

Abstract

This study aims to investigate the impact of market orientation strategies on consumer satisfaction, with online service innovation and web design quality serving as mediating variables. The purpose of this study is to explain the relationship between the use of market orientation strategies and the creation of consumer satisfaction through the mediation variables of online service innovation and web design quality. The form of research uses associative methods. The sample was determined using the purposive sampling technique with the criteria of consumers who are registered as domiciled in Pontianak City and have been Prodia's subscribers for more than 3 years. Respondents were assigned as many as 160 people using the multivariate technique, analyzed using the SEM method through the AMOS application. From the test results, it was obtained that H1 was accepted, where market orientation had a positive and significant effect on online service innovation; then H2 was accepted, where market orientation had a positive and significant effect on design quality; then H4 was accepted, where online service innovation had a positive and significant effect on consumer satisfaction. Different results were obtained where H3 was rejected, where the design quality did not have a significant effect on consumer satisfaction, and then H5 was also rejected, where market orientation did not have a significant effect on consumer satisfaction.
Co-Authors Aidillah, Elita Cucu Suherman Dewi Sartika, Diana Djatmika . Fatimah, Cut Febriana Louw Febriyeni, Febriyeni Fifian Permata Sari Georgerius Graceallah Haris Sandi Yudha Indra Gunawan Intan Ratna Dewi Anjarsari Ira Restu Kurnia Isniar Hutapea Istiqoma, Istiqoma Junaidi, Yulian Lauw Sun Hiong Lie Heng Mangatur Nababan, Mangatur MARDIAH KENAMON Meiliana, Karwinda Mira Ariyanti Muhamad Najib Muhammad Gunawan Nono Mulyono Nopiani Indah Nurlatifah, Dila Oetomo, Dedy Setyo Randi, Randi Saladin, Hendry Sari, E Yunita Sophia Salsabila Stivenes Tjin Siam Suwantono, Edwin Taqwa, M Ridhah Uci Julya Ningsih