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All Journal Signifikan : Jurnal Ilmu Ekonomi Economic Journal of Emerging Markets JEJAK Journal of Accounting and Investment Jurnal Ekonomi & Studi Pembangunan WARTA Jurnal Ekonomi Pembangunan: Kajian Masalah Ekonomi dan Pembangunan Jurnal Sains & Teknologi Lingkungan JURNAL MANAJEMEN MOTIVASI Wikrama Parahita : Jurnal Pengabdian Masyarakat EKO-REGIONAL JURNAL PENGEMBANGAN EKONOMI WILAYAH Jurnal Pengabdian Kepada Masyarakat MEMBANGUN NEGERI BALANCE: Economic, Business, Management and Accounting Journal Journal of Community Service and Empowerment Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Journal of Economics Research and Social Sciences Universitas Muhammadiyah Yogyakarta Undergraduate Conference Proceeding Prosiding Seminar Nasional Program Pengabdian Masyarakat Unisia Journal Research of Social Science, Economics, and Management Prosiding Seminar Nasional Unimus IJEFSD Academia Open
Endah Saptutyningsih
Universitas Muhammadiyah Yogyakarta
Religion Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Implementasi Pengukuran Indeks Kepuasan Masyarakat sebagai Instrumen Optimalisasi Layanan di Rumah Sakit Handayani, Susi; Endah Saptutyningsih; Diah Setyawati Dewanti
JURNAL MANAJEMEN MOTIVASI Vol 22 No 1 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i1.8742

Abstract

This study analyzes the Public Satisfaction Index (PSI) as a strategic instrument for service optimization at RS PKU Muhammadiyah Mayong based on 2025 survey data. Using descriptive quantitative methods, nine service elements were evaluated per PERMENPAN-RB 14/2017. Results show an average PSI score of 82.09 (Good). While cost and infrastructure perform excellently, service speed and complaint handling require acceleration. ICU recorded the highest satisfaction (87.31), whereas the Outpatient Clinic was lowest (78.66). Recommendations focus on registration digitalization, hospitality competence, and integrated complaint management. Periodic PSI measurement provides an empirical foundation for evidence-based policy to maintain patient loyalty and sustainable healthcare quality.
Co-Authors Abd. Rasyid Syamsuri Agus Tri Basuki Ahmad Ma’ruf, Ahmad Ahmad Ma’ruf Albertus Girik Allo Arfida Boedirochminarni Arifatus Sujud Arista, Sundari Anda Berli Paripurna Kamiel Berli Paripurna Kamiel Berli Paripurna Kamiel Berli Paripurna Kamiel Bilqis , Nada Cahya Musma Ningrum Darsono, Susilo Nur Aji Cokro Diah Setyawati Dewanti Dimas Putro Nugroho Diva Kamilasari Duanta, Aprio Dyah Titis Kusuma Wardani Fatikasari, Putri Ferico Firdauzi, Jovanka Ferry Armansyah Gusti Andre Kharisma Putra Hanan Sabila Herika Jennifer, Herika Jati, Hafsah Fajar Kamiel, Berli Paripurna Karimah, Laila Ma’ruf , Ahmad Melly Oktafiani Mepriyanto, Novyan Dewa Nguyen, Tran Thai Ha Ni Made Sukartini Novyan Dewa Mepriyanto Nugraha, Pazri Oktafiani, Melly Putra, Gusti Andre Kharisma Rini Selviana, Rini Sabila, Hanan Sanjaya, Roby Saputra, Firdaus Aldi Suci Alpika Fitri Sujud, Arifatus Sundari Anda Arista Suryanto Suryanto Susi Handayani Wahyu Adi Nugroho