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All Journal Jurnal Ilmiah Universitas Batanghari Jambi SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Jurnal Pengabdian UNDIKMA Yumary: Jurnal Pengabdian kepada Masyarakat BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi International Research Journal of Business Studies Jurnal Manajemen Maranatha
Susanti Saragih
Universitas Kristen Maranatha, Bandung
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Penguatan Daya Saing UMKM melalui Pelatihan Manajemen Kualitas Saragih, Susanti; Nur, Nur; Junita, Imelda; Kristine, Fanny; Mariana, Ana; Widiastuti, Ratna; Lu, Cen
Yumary: Jurnal Pengabdian kepada Masyarakat Vol. 4 No. 3 (2024): Maret
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/yumary.v4i3.2661

Abstract

Purpose: This community service activity aims to help SMEs to understand the concept and practice of product/service quality management. This topic is important because the sustainability and growth of enterprises can be created through strategic quality management activities. There are 22 SMEs in Sadang Serang, Bandung, Indonesia is involved in this activity. Method: The service-learning method was conducted through surveys, training, and evaluations. Results: The results of this activity were measured in four aspects: reaction, learning, behavior, and results. Participants provided positive feedback. This can be seen from the start of the registration until the completion of the activity. Participants also gained enhanced knowledge of the concepts shown in the pre-test and post-test scores. Participant enthusiasm can also be seen in their engagement in discussions and willingness to ask questions. Ten days after the training activity, they were surveyed to determine their behavioral changes. It was found that 50% of participants created standard operating procedures/SOPs after taking training. Limitations: Community service activities are conducted only through training. We were unable to conduct further activities, such as visits, due to time and energy constraints. After the training, only an online survey was used as a follow-up activity. Contributions: Quality management provides SMEs with a competitive advantage. This community service activity is expected to solve community problems and support SMEs in strengthening the business ecosystem around it and boosting Indonesian economic growth.
Benefits and Challenges of Telework During The Covid-19 Pandemic Saragih, Susanti; Setiawan, Santy; Markus, Teddy; Rhian, Peter
International Research Journal of Business Studies Vol. 14 No. 2 (2021): August-November 2021
Publisher : Universitas Prasetiya Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21632/irjbs.14.2.129-135

Abstract

During the Covid-19 pandemic, the term work from home (WFH) has been introduced to refer to a work arrangement in which individual can complete their duties while they are at home. While most flexible work arrangements are a preference, work from home is mandatory. Therefore, the impact of WFH during the Covid-19 pandemic needs to be studied. The total respondent of this study is 337 employees, who are works at home during the pandemic. The results showed that the three main benefits employees might gain during WFH are flexibility, more time with family, and less travel time. On the other side, employees struggle to balance their personal and work life, access to websites or software, and limited devices and workspace. Most of the companies are not ready for the WFH scheme though some of them gave support to employees (e.g., quota subsidy). This research gave some essential suggestions for HR managers in designing remote work for the future.
Rethinking the Mediating Mechanism: HRM Practices and Employee Well-being Saragih, Susanti; Margaretha, Meily; Suhada, Namira
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 31, No. 3
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The relationship between Human Resource Management (HRM) practices and employee well-being is complex and often contradictory. While HRM practices can enhance employee well-being through various mechanisms, they can also negatively impact well-being, especially in contexts of high-demand jobs. This study investigates the mediating roles of job crafting and work engagement in this relationship. Data from 100 hotel employees in Bandung, Indonesia, were analyzed using Partial Least Squares (PLS). While HRM practices did not directly influence well-being, they significantly impacted job crafting. Interestingly, job crafting, not work engagement, emerged as a strong mediator between HRM practices and employee well-being. These findings suggest that employee-oriented HRM practices promoting autonomy (e.g., flexible work arrangements) empower hotel staff to personalize their work, ultimately leading to greater well-being. The study challenges the traditional view of work engagement as the sole mediator and highlights the under-explored role of job crafting in this context. Future research should explore the influence of individual differences and organizational culture on this complex relationship.
Peningkatan literasi keuangan dan keterampilan public speaking melalui gamification smart pocket dan metode C.A.N Saragih, Susanti; Margaretha, Yolla; Kristine, Fanny; Margaretha, Meily; Nursalin, Kezia Kurniawati; Sherlywati, Sherlywati; Kuswoyo, Chandra
SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Vol 9, No 4 (2025): Juli
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jpmb.v9i4.31925

Abstract

AbstrakLiterasi keuangan dan keterampilan public speaking merupakan kompetensi penting bagi siswa dalam menghadapi era digital. Kegiatan Pengabdian kepada Masyarakat (PKM) ini bertujuan meningkatkan kedua keterampilan tersebut di kalangan siswa kelas IX SMPK BPK Penabur Holis Bandung melalui pendekatan edukatif interaktif. Kegiatan dilaksanakan dalam satu hari melibatkan 114 siswa dan delapan guru pendamping. Pemetaan kebutuhan dilakukan melalui survei daring sebelum pelatihan. Materi literasi keuangan menggunakan konsep SMART POCKET, sedangkan keterampilan berbicara menerapkan metode C.A.N (Creative, Artikulasi, Nada) dengan pendekatan gamification. Evaluasi menggunakan pre dan post-test serta survei kepuasan. Hasil menunjukkan peningkatan pemahaman signifikan dengan rata-rata skor meningkat dari 83,2 menjadi 100. Survei kepuasan menunjukkan peserta menilai kegiatan relevan, bermanfaat, dan mampu meningkatkan kepercayaan diri. Meskipun terbatas waktu pelaksanaan, kegiatan ini berhasil mencapai tujuan dan mencerminkan komitmen Tri Dharma Perguruan Tinggi serta berkontribusi pada pencapaian SDGs No. 8. Kata kunci: pengabdian; pelatihan; literasi digital; public speaking; generasi z Abstract Financial literacy and public speaking skills are essential competencies for students in facing the digital era. This Community Service (PKM) activity aims to enhance both skills among ninth-grade students at SMPK BPK Penabur Holis Bandung through an interactive educational approach. The activity was conducted in one day involving 114 students and eight accompanying teachers. Needs mapping was conducted through an online survey before the training. Financial literacy material used the SMART POCKET concept, while speaking skills applied the C.A.N method (Creative, Articulation, Tone) with a gamification approach. Evaluation used pre and post-tests as well as satisfaction surveys. Results showed significant improvement in understanding with average scores increasing from 83.2 to 100. Satisfaction surveys indicated that participants found the activity relevant, beneficial, and capable of boosting their confidence. Despite time constraints in implementation, this activity successfully achieved its objectives and reflects the commitment to Tri Dharma Perguruan Tinggi while contributing to the achievement of SDGs No. 8. Keywords: community service; training; digital literacy; public speaking; generation z
Membentuk Pemimpin Masa Depan Melalui Pelatihan Pengelolaan Keuangan Saragih, Susanti; Margaretha, Yolla; Kristine, Fanny; Margaretha, Meily; Nursalin, Kezia Kurniawati; Sherlywati, Sherlywati; Kuswoyo, Chandra
Yumary: Jurnal Pengabdian kepada Masyarakat Vol. 6 No. 1 (2025): September
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/yumary.v6i1.3837

Abstract

Purpose: This community service initiative aims to support educational institutions in fostering the social and emotional development of adolescents by promoting awareness of saving, enhancing understanding of personal finance concepts, and equipping adolescents with essential financial skills to navigate future financial challenges. Methodology: The methodology employed in this initiative involved simulations and role-playing activities structured as a training program. The training focuses on the "Gerakan SMART" (Simpan, Mengurutkan kebutuhan, Atur pengeluaran, Realisasikan, dan Tercatat), a framework designed to assist individuals in creating, managing, and effectively utilizing personal finances. Results: A total of 97 junior high school students participated in this study. Evaluation based on three key indicators revealed that the community service activity was successful in achieving its objectives. The "Gerakan SMART" game improved the participants’ knowledge of financial management. Conclusion: Financial management is a crucial skill for adolescents, preparing them to face future financial challenges and ensuring their well-being. Training programs focused on financial management for young people are expected to cultivate future leaders equipped to thrive in competitive workplace environments that demand these skills, thereby contributing to the achievement of the Sustainable Development Goals (SDGs). Limitations: Owing to time and resource limitations, the program had difficulty ensuring that participants fully understood the material and assessing the training’s long-term effects. Contribution: By promoting the "Gerakan SMART" framework, the program equips young generations with the tools to navigate future financial challenges and prepares them to be leaders in the future.
Pelatihan Pengelolaan Keuangan untuk Keluarga : Mengelola Resiko dan Cerdas Finansial Saragih, Susanti; Widiastuti, Ratna; Zaniarti, Sri; Margaretha, Yolla; Kristine, Fanny; Nursalin, Kezia Kurniawati; Margaretha, Meily; Lu, Cen
Jurnal Pengabdian UNDIKMA Vol. 5 No. 3 (2024): August
Publisher : LPPM Universitas Pendidikan Mandalika (UNDIKMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33394/jpu.v5i3.11243

Abstract

This community service activity aims to increase the knowledge and skills of parents of Bandung Baptist Christian Junior High School students regarding families' financial planning and management to avoid family financial risk. This community service implementation method uses training with 25 participants, who are parents of students. The evaluation of this community service activity was carried out by conducting a survey to measure the reaction of participants, their knowledge level, and their change intention. Descriptive analysis was performed on the data collected. The results of the community service activity showed that more than 96% of the participants who attended found the activity relevant to their conditions. Additionally, 62% of the participants experienced an increase in knowledge regarding the concept of financial management, and all participants committed to taking concrete actions to improve their family's financial conditions, including avoiding debt, making financial records, using an application to simplify financial management, and setting a budget (financial prioritization).
Efektivitas kepemimpinan yang melayani dalam meningkatkan perilaku kerja inovatif: Sebuah seni dari keterlibatan kerja Limbong, Lisnawati; Saragih, Susanti
Jurnal Manajemen Maranatha Vol 23 No 1 (2023): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v23i1.7018

Abstract

The purpose of this research is to examine the connection between servant leadership and innovative work behavior, with job engagement acting as a mediator. The study involved 211 high school and vocational schoolteachers in Bandung and utilized an online survey. Data analysis was performed using SmartPLS 3.2.9 for Windows. The findings confirm that servant leadership has a positive impact on innovative work behavior directly and that job engagement significantly mediates the relationship between servant leadership and innovative work behavior. This study is significant as research on the topic of servant leadership and innovative work behavior in a school context is relatively new. Due to the specificity of the set population within the school institution, the mechanism of how servant leadership impacts innovative work behavior could be better understood. These findings can assist schools’ management in developing innovative work behaviors and creating competitive advantages by creating a psychological connection.
Job Insecurity Selama Pandemi Covid-19 Saragih, Susanti; Kodarisman, Renata Yeldiana
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 2 (2024): Juli
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i2.3921

Abstract

Business uncertainty during the Covid-19 pandemic triggers feelings of threat and discomfort for employees in carrying out their work. Employees are afraid of losing their jobs and making work stress higher. This study aims to determine the effect of job insecurity, performance, work stress, and turnover intention on employees during the Covid-19 pandemic. There were 101 respondents from the service industry who participated in this study. The results of the study show that even though job insecurity is high during the pandemic, it does not make employees intend to move if they feel they are performing well. However, turnover intention will be higher if employees feel that the discomfort at work has made them stressed at work. This study provides several suggestions of important implications for organizations in managing human resources during the Covid-19 pandemic.
The Effects of Job Autonomy on Work Outcomes: Self Efficacy as an Intervening Variable Saragih, Susanti
International Research Journal of Business Studies Vol. 4 No. 3 (2011): December 2011 - March 2012
Publisher : Universitas Prasetiya Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21632/irjbs.4.3.203-215

Abstract

The purpose of this research was to examine the relationship between job autonomy and work outcomes (job performance, job satisfaction and job stress), self efficacy as a mediating variable. This research also investigated the impact of job satisfaction on job performance and job stress on job performance. Variables in this research were measured via a survey of 190 banking salespersons in D.I. Yogyakarta and Solo. Structural Equation Modeling (SEM) were used to examine the effects of job autonomy on work outcomes, job satisfaction on job performance, and job stress on job performance. Results showed that the estimated model in this research is acceptable based on its score of the goodness of fit index. The structural relationship showed that job autonomy significantly related to job satisfaction and performance, but not significant with job stress. It also showed that self efficacy partially mediated the relationship between job autonomy and job satisfaction, and job performance. In addition, this research found that self efficacy not mediated the relationship between job autonomy and job stress. There was no significant relationship between job autonomy and job performance but this research showed that job satisfaction significantly related to job performance. Finally, these results had an important implication to managers in designing job.
Co-Authors Ana Mariana, Ana Cen Lu Chandra Kuswoyo Junita, Imelda Kezia Kurniawati Nursalin Kodarisman, Renata Yeldiana Kristine, Fanny Limbong, Lisnawati Markus, Teddy Meily Margaretha Nur, Nur Ratna Widiastuti Rhian, Peter Santy Setiawan Sherlywati Sherlywati, Sherlywati Suhada, Namira Yolla Margaretha Zaniarti, Sri