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All Journal Publik (Jurnal Ilmu Administrasi) Jurnal Ilmiah Publika Journal of Comprehensive Science INJURITY: Journal of Interdisciplinary Studies
Iskandar Zulkarnaen
Universitas Swadaya Gunung Jati
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Library & Information Science Public Health Social Sciences

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Journal : journal of comprehensive science

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Innovations in Electronic ID Card Services Through the Digital Residence Identity App in Majalengka Regency Sherin Amalia Husna Alifa; Iskandar Zulkarnaen
Journal of Comprehensive Science Vol. 5 No. 7 (2026): Journal of Comprehensive Science
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jcs.v5i7.4218

Abstract

The research problem addressed in this study, titled “Innovations in Electronic ID Card (KTP-el) Services through the Digital Population Identity (IKD) Application in Majalengka Regency,” stems from the public’s lack of interest in switching from the physical KTP-el to the digital ID card, low digital literacy, and the fact that the IKD has not yet been fully integrated into various public service systems which are still used in parallel with the physical KTP-el (dual system). The objective of this study is to analyze the innovation in e-ID card services through the Digital Population Identity (IKD) application in Majalengka Regency, the barriers to its implementation, and the efforts made to improve IKD activation services in Majalengka Regency. The research method employed is qualitative, using a descriptive-analytical approach through in-depth interviews, observations, and document analysis. This study utilized the Diffusion of Innovation theory proposed by Everett M.Rogers, which encompasses the dimensions of innovation, communication channels, time, and social systems. The results indicate that the IKD system offers relative advantages in terms of ease of access and service efficiency; however, its adoption has not yet reached its full potential. Efforts to address this include increasing public awareness, providing direct assistance to the community during the activation process, strengthening the capacity of government officials, improving technical systems, and integrating the IKD into various public services. It is concluded that the IKD innovation has great potential to improve the quality of public services. However, its success is greatly influenced by public acceptance, effective communication, and systemic and policy support.
Co-Authors Adinda Dwi Kemalasari Aditya Mursid Dewi Kusumah Diky Fajri Nurmansyah Heryani Agustina Kalya Sabina Mey Luvita Moh Sutarjo R. Mahendra Haryo Bharoto Rahmat Hidayat Rico Mulyana Sherin Amalia Husna Alifa