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All Journal Syntax Literate: Jurnal Ilmiah Indonesia Musamus Journal Of Research Information and Communication Technology REMIK : Riset dan E-Jurnal Manajemen Informatika Komputer Nusantara Hasana Journal Brilliance: Research of Artificial Intelligence Jurnal Minfo Polgan (JMP) Batara Wisnu : Indonesian Journal of Community Services Jurnal Informatika Teknologi dan Sains (Jinteks) Jurnal Informatika dan Teknologi Informasi JSITP Jurnal Indonesia Sosial Teknologi Jurnal Ekonomi, Teknologi dan Bisnis Jurnal Sains dan Ilmu Terapan JURSIMA Jurnal Akademik Pengabdian Masyarakat Bridge: Jurnal Publikasi Sistem Informasi dan Telekomunikasi Switch: Jurnal Sains dan Teknologi Informasi Pemberdayaan Masyarakat: Jurnal Aksi Sosial Svarga Pena: Jurnal Pengabdian Kepada Masyarakat Jurnal Publikasi Teknik Informatika Sustainable
Nugroho Adhi Santoso
STMIK YMI Tegal
Agriculture, Biological Sciences & Forestry Humanities Astronomy Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Nursing Social Sciences Other

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Analisis Kualitas Layanan Internet Xl Axiata Menggunakan Servqual, NPS, dan Dashboard Monitoring di Kota Tegal Dede Gunawan; Sarif Surorejo; Nugroho Adhi Santoso
Bridge : Jurnal Publikasi Sistem Informasi dan Telekomunikasi Vol. 4 No. 3 (2026): Agustus : Bridge : Jurnal Publikasi Sistem Informasi dan Telekomunikasi
Publisher : Asosiasi Profesi Telekomunikasi Dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/bridge.v4i3.985

Abstract

This study evaluates the quality of XL Axiata internet services in Tegal City, measures customer loyalty, and develops a monitoring dashboard to present survey findings in an integrated form. The research used a quantitative descriptive approach with primary data collected through an online questionnaire distributed to XL Axiata users in Tegal City. A total of 304 responses were analyzed. Service Quality was assessed using five SERVQUAL dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy. In this study, SERVQUAL was operationalized through users’ perceptions of received services without measuring expectations, so the analysis describes perceived service performance rather than an expectation–perception gap. Customer loyalty was measured using Net Promoter Score (NPS) and classified into promoter, passive, and detractor groups. The findings show an overall service-quality mean of 4.000, indicating a fairly good condition. The highest-rated indicators concern understanding customer needs and service security, while the lowest ratings concern complaint handling, network disruptions, and network stability. The NPS was 24.0, with 38.5% promoters, 47.0% passives, and 14.5% detractors. A dashboard was then designed with interactive filters for gender, subdistrict, and customer status, together with summary indicators and visualizations of Service Quality and loyalty. The results indicate that service improvement should prioritize complaint handling and network consistency while maintaining the aspects already perceived positively.
Rancang Bangun Sistem Informasi Manajemen Kunjungan Museum Semedo Berbasis Website Nurul Khafidoh; Nugroho Adhi Santoso; Bayu Aji Santoso
Switch : Jurnal Sains dan Teknologi Informasi Vol. 4 No. 5 (2026): September: Switch : Jurnal Sains dan Teknologi Informasi
Publisher : Asosiasi Profesi Telekomunikasi Dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/switch.v4i5.1000

Abstract

Semedo Museum, a cultural heritage site in Tegal Regency, Indonesia, still manages visitors through a semi-digital process, in which tickets are purchased on-site, visitor data are recorded through disconnected digital forms, ticket validation is performed manually, and reports are compiled manually, resulting in duplicated work, data entry errors, and delayed reporting. This study designs and develops a web-based Visitor Management Information System that integrates online and offline ticketing, QR Code-based e-Ticket issuance and validation, a real-time analytics dashboard, and automated reporting within a single platform, developed through the Waterfall method comprising requirements analysis, system design using Unified Modeling Language and Entity Relationship Diagram, implementation with the Laravel framework and MySQL database, and Black Box Testing. Requirements were obtained through literature review, observation, and interviews with museum management. Testing across 63 scenarios covering authentication, ticketing, QR Code validation, dashboard, and reporting achieved a 100 percent Pass Rate, confirming that the system's core functions operate in accordance with the defined requirements. The resulting system has the potential to help museum management process visitor data more efficiently and accurately, while offering a model that may be adapted for similar cultural tourism institutions.
Sistem Informasi Monitoring Stok Darah Palang Merah Indonesia Kota Tegal untuk Efisiensi Manajemen Krisis Alivia Fatah Yumna; Nugroho Adhi Santoso; Zaenul Arif
Switch : Jurnal Sains dan Teknologi Informasi Vol. 4 No. 5 (2026): September: Switch : Jurnal Sains dan Teknologi Informasi
Publisher : Asosiasi Profesi Telekomunikasi Dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/switch.v4i5.1001

Abstract

The application of information technology can support blood inventory management by providing faster and more structured information at the Indonesian Red Cross (PMI) in Tegal City. A qualitative Research and Development (R&D) approach was used in this study to develop a blood inventory monitoring information system. Research data were collected through observation, interviews, and a literature review. The results of this data collection served as the basis for system development using the Waterfall method. The resulting system is web-based and designed to assist in the monitoring and management of blood stock. Next, the system’s functions were tested using Black Box Testing to ensure compliance with the established requirements. The resulting system was built using the Laravel framework and MySQL, featuring functions for managing incoming blood donations, hospital requests, monitoring stock status, critical stock notifications, reporting, and demand estimation based on the average demand over the past six months. The system can display stock levels in real time and issue automatic alerts when inventory reaches 5 bags or less. Test results show that all system functions meet the functional requirements, making the system suitable for supporting blood stock monitoring and management at the Tegal City Red Cross (PMI).
Co-Authors Aang Alim Murtopo Abdul Rochim Ahmad Zulfikri Alivia Fatah Yumna Anik Mutaqin Anik Muttaqin Ardi Supratman Arif Rohman Hakim Bangkit Indarmawan Nugroho Bayu Aji Santoso Bintang Nusantara Chalimatus Solikhah Dede Gunawan Divia Faiqotul Cahyati Fajrul Falah Fikri Zain Hidayatullah Gunawan Gunawan Gunawan Gunawan Gunawan Intan Mayla Faiza Isni Azmi Khofifah Indah Hasanah Khofifah Indah Hasanah Kusworo Adi Maezun Nafis Maezun Nafis Marzuqi Marstyo Ardiansyah Moh. Jamaludin Mohamad Rifki Septiadi Nurul Fadilah Nurul Fadilah Nurul Khafidoh Oky Dwi Nurhayati Pingky Septiana Ananda Pinky Septisiana Ananda Rifki Dwi Kurniawan Rifki Dwi Kurniawan Sari Surorejo Sarif Surorejo Slamet Kusworo Suryadi Budiutomo Syefudin Syefudin Syefudin Windi Setiawati Wresti Andriani Zaenul Arif Zaenul Arif Zainul Arif Zakaria Zuldhan Ibnu Pangestu