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Journal : JURNAL PHOTON

RELATIONS BETWEEN THE QUALITY OF HEALTH SERVICES WITH OUTPATIENT LOYALTY IN POLY OBGYN RSIA ERIA PEKANBARU IN 2016 Leon Candra; Rosi Hairati
Sistem Informasi Vol 7 No 02 (2017): Jurnal Photon
Publisher : LPPM Universitas Muhammadiyah Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37859/jp.v7i02.504

Abstract

Customer loyalty is a person who buys, especially purchase regularly and repeat edly (Hassan, 2008). The purpose of this study is whet her there is a relationship of health service quality and out patient loyalty of poly OBGYN in RSIA Eria Bunda Pekanbaru 2016. This research method is quantitative analytic observational using cross-sectional design, respondents were out patients of poly OBGYN RSIA Eria Bunda Pekanbaru. The study sample as many as 97 out patients. The sampling technique is purposive sampling. The analysisis univariate and bivariate analysis using Chi-square, measuring instruments used were question naires and computerized data processing. The results showed anassociation between tangibles (p value = 0.046 and POR = 2.9), reliability (p value = 0.007, and POR = 4) and empathy (p value = 0.031, and POR = 3.4) with patient loyalty in the Poly Obgyn RSIA Eria Bunda Pekanbaru. The absence of a relationship between responsiveness (p value = 0.079, and POR = 0.3) and assurance (p value = 0.593, and POR = 1.4) with patient loyalty in the Poli OBGYN RSIA Eria Bunda Pekanbaru. Suggested for RSIA Eria Bunda Pekanbaru need to do the training, disseminating feed back, criticisms, and suggestions of the patien/family and need to think about how to suppress deficiencies in service, equipment (tangible ) to improve service quality, and human resources, that are expected to display the superior it service.
Determinan Kejadian Anemia Pada Remaja Putri Di SMA Negeri 1 Reteh Kecamatan Reteh Kabupaten Indragiri Hilir Tahun 2019 Sherly Vermita w; M Dedi Widodo; Leon Candra; Fenti Rialita
Sistem Informasi Vol 9 No 2 (2019): Jurnal Photon
Publisher : LPPM Universitas Muhammadiyah Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37859/jp.v9i2.1265

Abstract

Anemia is a condition where there is a decrease in the number of red cell mass which is indicated by adecrease in hemoglobin level <11 g / dl, hematocrit, and erythrocyte count (red cell count). The Indragiri HilirDistrict Health Office for girlsin 2016 amounted to 22.8% of 880, 201 young women who experienced anemia.General Objectives Describe and determine Determinants that affect the incidence of anemia in youngwomen in SMA 1 Reteh in 2018. This type of research is observational analytic with Cross Sectional researchdesign. The population in this study were all young female in SMA 1 Reteh with a total of 405 female studentsand the number of samples in this study was 198 students taken using simple random techniques. Theanalysis used was univariate and bivariate analysis with chi-square test. The results showed values forknowledge (P value = 0.001), eating habits for inhibiting iron absorption (P value = 0.001), menstrual patterns(P value = 0.001) and nutritional status (P value = 0.001) meaning that there was a significant relationshipwith the incidence of anemia. It is better for the SMA 1 Reteh to be expected by the teacher to provide anemiaknowledge to the students and put information on anemia. And it is expected that students consumenutritious foods to avoid anemia