Article Per Year (5 Year)
p-Index From 2021 - 2026
4.754
P-Index
This Author published in this journals
All Journal Elektron Jurnal Ilmiah Jurnal Momentum Indonesian Journal of Electrical Engineering and Informatics (IJEEI) SITEKIN: Jurnal Sains, Teknologi dan Industri JOIV : International Journal on Informatics Visualization Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) INVOTEK: Jurnal Inovasi Vokasional dan Teknologi Jurnal Ilmiah Matrik JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Jurnal Sisfokom (Sistem Informasi dan Komputer) Jurnal Teknologi Informasi dan Pendidikan Abdi: Jurnal Pengabdian dan Pemberdayaan Masyarakat Jurnal Tekinkom (Teknik Informasi dan Komputer) MOTIVECTION : Journal of Mechanical, Electrical and Industrial Engineering Suluah Bendang: Jurnal Ilmiah Pengabdian Kepada Masyarakat MSI Transaction on Education JITSI : Jurnal Ilmiah Teknologi Sistem Informasi Prosiding Seminar Nasional Sisfotek (Sistem Informasi dan Teknologi Informasi) Jurnal Abdimas: Pengabdian dan Pengembangan Masyarakat Engagement: Jurnal Pengabdian Kepada Masyarakat Jurnal Testing dan Implementasi Sistem Informasi
Yance Sonatha
Politeknik Negeri Padang
Religion Arts Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Medicine & Pharmacology Public Health Social Sciences Transportation Other

Published : 41 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 41 Documents
Search

 1   2   3   4   5 
Customer Churn Prediction in Waste Banks Using XGBoost and SMOTE Indri Rahmayuni; Rahmi Putri Kurnia; Yance Sonatha; Yulherniwati Yulherniwati; Afcha Arel Pratama
Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) Vol 10 No 4 (2026): August 2026
Publisher : Ikatan Ahli Informatika Indonesia (IAII)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29207/resti.v10i4.7811

Abstract

Customer retention has become an important challenge in waste bank programs because declining member participation may reduce operational sustainability and weaken community-based waste management initiatives. However, churn prediction studies in non-commercial environmental programs such as waste banks remain limited. This study proposes a machine learning approach for customer churn prediction using operational transaction data from a waste bank managed by the Environmental Agency of Padang City, Indonesia. The dataset consisted of 34,188 transaction records representing 1,015 members collected between May 2024 and April 2026. Customer behavioral features were constructed from transaction history indicators, while class imbalance was handled using SMOTE and churn classification was performed using XGBoost under a leakage-aware customer-level train-test separation, ensuring a realistic evaluation on previously unseen members. Experimental results showed that the proposed model achieved an accuracy of 0.84, an F1-score of 0.73, and a ROC AUC value of 0.898. Feature analysis revealed that recency and transaction frequency were among the strongest predictors of churn behavior. The findings demonstrate the potential of machine learning to support participation monitoring and sustainability management in community-based waste bank systems.  
Co-Authors - Yulherniwati Afcha Arel Pratama Alde Alanda, Alde Aldo Erianda Aldo Erianda, Aldo Andres Saputra Cipto Prabowo Damayanti, Elok Deni Satria Dwi Sudarno Putra Dwiny Meidelfi Ervan Asri Fazrol Rozi, Fazrol Fitri Nova Fitri, Redhatul Gsim, Jamal Gusman, Taufik Hidra Amnur Humaira Humaira, Humaira Ilfiza Mutia Rahmi Indra Zandi Indri Rahmayuni Indri Rahmayuni Indri Rahmayuni Iswandi Saputra Kirana, Salsabila Okta Lastri Fatika Sari Meri Azmi Meri Azmi Meri Azmi Meri Azmi Meri Azmi Muhammad Ridwan Kurniawan Mulya, Farhan Rinsky Mutia Rahmi Dewi Nurhayati - Nurhayati - Nurhayati Nurhayati Nurhayati Nurhayati Paboreal Dunque, Kristine Mae Primawati Primawati Putri, Dinda Meivianti Dwi Rahmi Putri Kurnia Rasyidah Rasyidah Rasyidah, - Rendhika Aditya Rika Idmayanti Rita Afyenni Rita Afyenni Safira Putri Nabila Sistri Indah Purnama Indah Purnama Siti Sa'adiyah Teten Dwi Rahmi Kiflinda Tri Lestari Tsalsabila Jilhan Haura Yogi Febrian Wibawa Yuli Purnama Sari Zeriab Es-sadek, Mohamed