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All Journal MIX : Jurnal Ilmiah Manajemen Indonesian Journal of Educational Counseling Indikator: Jurnal Ilmiah Manajemen & Bisnis Transparansi Jurnal Ilmiah Ilmu Administrasi Jurnal Doktor Manajemen (JDM) Dinasti International Journal of Management Science Dinasti International Journal of Education Management and Social Science Jurnal Abdi Insani Dinasti International Journal of Digital Business Management Community Development Journal: Jurnal Pengabdian Masyarakat Journal of Social Science Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Pengabdian Masyarakat Asia Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Cahaya Mandalika Indonesian Journal of Industrial Engineering & Management International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Journal of Applied Business, Taxation and Economics Reseach Empowerment Society Indonesian Journal of Business Analytics (IJBA) Jurnal Ekonomi, Teknologi dan Bisnis Journal of Social Science West Science Social and Humanities Studies Jurnal Pengabdian Masyarakat dan Riset Pendidikan International Journal of Indonesian Business Review Journal of Fundamental Management (JFM) Journal of Sustainable Economic and Business International Journal of Economics, Business and Innovation Research
Tukhas Shilul Imaroh
Universitas Mercu Buana
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Risk Management Analysis to Minimize the Occurrence of Fraud in ATM Machine Activities (A Study at XY Company in the Jakarta Area) Mahardinata, Panji; Imaroh, Tukhas Shilul
Jurnal Doktor Manajemen (JDM) Vol 8, No 1 (2025): APRIL 2025
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jdm.v8i1.33125

Abstract

This study aims to analyze and detect the factors influencing fraud occurrences in ATMs at XY Company and evaluate the risk management strategies implemented to minimize such risks. This research employs a qualitative method with a descriptive approach and utilizes purposive sampling in the selection of informants. The study focuses on a state-owned bank, XY Company, located in the Jakarta area. Data was collected through interviews with four informants from XY Company, each with different job backgrounds, as well as through observations and documentation related to fraud cases that occurred between 2021 and 2023, totaling 240 cases. The findings indicate that ATM fraud at XY Company is caused by several factors, including weaknesses in the security system, low customer awareness of fraud modus operandi, and limited supervision of suspicious activities. Common types of fraud include skimming, card trapping, and jackpotting, which are executed through various technological manipulation techniques and social engineering tactics targeting customers. To mitigate fraud, XY Company has implemented various risk management strategies, such as enhancing technology-based supervision through the use of chip cards and real-time transaction monitoring. The conclusion of this study emphasizes that the implementation of stringent security systems, technology-based monitoring, and continuous customer education are key measures in combating ATM fraud. With effective risk management strategies, XY Company can reduce fraud crime rates and enhance customer trust in banking services.
Product Quality and Quality Management in Residents of RW 8 Meruya Selatan, West Jakarta for Business Sustainability and Environmental Sustainability Indrajaya, Sonny; Imaroh, Tukhas Shilul
Jurnal Pengabdian Masyarakat Vol. 6 No. 1 (2025): Jurnal Pengabdian Masyarakat
Publisher : Institut Teknologi dan Bisnis Asia Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32815/jpm.v6i1.2655

Abstract

Purpose: This study focuses on the role of product quality media and quality management in the development of businesses of residents of RW 08, Meruta Selatan Village, for the sake of business sustainability and environmental sustainability. Method: This research uses a community service approach to achieve its objectives. This activity includes training sessions with theory, examples, discussion forums, and mentoring to improve product quality and quality management. Practical Application: The results of this study are useful for residents of RW 08 Meruya Selatan in developing product quality and quality management. Conclusion: This study has an important thing in providing training to residents of RW 08 Meruya Selatan which can improve product quality and quality management. This has practical implications for increasing product volume which has an impact on improving the welfare of residents.
Mentoring and Assistance of Women Farmers Groups (WFG) in South Tangerang City to Increase Yields and Sustainability through Value Chain Imaroh, Tukhas Shilul; Nurhayati, Mafizatun; Hidayat, Imam; Nugroho, Rosalendro Edi; Belyarosa, Belyarosa; Nurafni, Sinta; Rahmansyah, Mohammad Zaky
IMPOWERMENT SOCIETY Vol 8 No 1 (2025): February
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30741/eps.v8i1.1390

Abstract

The 2024 community service program, funded by the Ministry of Research, Technology, and Higher Education, was carried out in the Women Farmers Group (WFG) Cempaka Batan Indah, South Tangerang, which manages a Sustainable Food House Area. WFG produces various healthy vegetables and fresh fish, with its main products being Butterfly Pea Flowers, Sacha Ichi, and Cumin. However, WFG faces supply chain challenges, including suboptimal production due to inefficient task division and low member awareness. Additionally, product distribution and packaging remain inadequate, leading to delivery obstacles. Profitability is also limited, as sales turnover does not meet expectations, and processing facilities are insufficient to achieve target production. To address these issues, the program provided training and coaching on organization, marketing, production quality, and productivity improvement. Members were also educated on the importance of the Supply Chain and Value Chain. Additionally, appropriate technology support was introduced with a dehydrator and an automatic vertical sealer to enhance production efficiency. As a result, members demonstrated increased understanding, enthusiasm, and capability in using the machines, leading to a threefold increase in production capacity. The process became more efficient, hygienic, and standardized, improving product quality and ensuring business sustainability.
The Study of College Students Subjective Well-Being Experiencing Online Learning: Examining the Role of Emotional Regulation and Social Support Bahirah, Arifatul; Imaroh, Tukhas Shilul
West Science Social and Humanities Studies Vol. 3 No. 06 (2025): West Science Social and Humanities Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsshs.v3i06.1958

Abstract

This study uses a quantitative approach that aims to examine the role of emotional regulation and social support on the subjective well-being of students experiencing online learning as the impact of the COVID-19 pandemic. The research subjects were obtained through purposive sampling and amounted to 271 college students in Indonesia, consisting of 87 men and 184 women. The data collection instruments used in this study were the emotional regulation scale, the social support scale, and the subjective well-being scale of students. The results of the multiple regression analysis test proved that emotional regulation and social support played a significant role (p = 0.00) in the subjective well-being of students (R = 0.679). The results showed that the higher the emotional regulation and social support contribute to the higher level of student’s subjective well-being. In this study, it was found that the emotional regulation giving effective contribution of 28,6% and social support contributing 17,5% to the college students subjective well-being.
Strategy and Impact Analysis of Change Management on ERP System Implementation (Case Study in PT.XYZ) Pamungkas, Ragil Asih; Imaroh, Tukhas Shilul
Indikator: Jurnal Ilmiah Manajemen dan Bisnis Vol 9, No 2 (2025)
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/indikator.v9i2.32915

Abstract

This research aims to evaluate the strategy and impact of change management in implementing the Enterprise Resource Planning (ERP) system in the Accounting and Finance division of PT. XYZ. The approach used is qualitative with a case study method, where data is collected through in-depth interviews and direct observation of ERP implementation. Research participants consisted of employees at various levels who provided insight into their challenges and experiences in adapting to the new system.The research results reveal that resistance to change, high workload, and differences in competence and understanding among employees are the main obstacles that hinder the success of ERP implementation. This research also shows that effective communication and ongoing training are instrumental in overcoming these obstacles. In addition, more structured workload management and the preparation of clear standard operating procedures (SOP) can increase implementation efficiency.Based on these findings, this research suggests that PT. XYZ strengthens change management through better communication, more intensive training, and more optimal human resource management during the transition. The implications of this research emphasize the importance of organizational preparation in facing major changes and the important role of managerial support in the success of implementing an ERP system effectively.
PELATIHAN PENINGKATAN NILAI TAMBAH PRODUK HIJAU DI KELURAHAN KERANGGAN, TANGERANG SELATAN Nusraningrum, Dewi; Indrajaya, Sonny; Imaroh, Tukhas Shilul
Jurnal Abdi Insani Vol 11 No 4 (2024): Jurnal Abdi Insani
Publisher : Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/abdiinsani.v11i4.1804

Abstract

Product quality and green product innovation determine the level of competition in small, medium, and large-scale businesses. Therefore, all manufacturers are competing to improve the products produced, including green products or environmentally friendly products which are currently a central issue for businessmen in Indonesia. The purpose of this community service is to provide training to improve the quality of green products for beginner small businessmen and experienced small business people in Keranggan Village, South Tangerang so that the products produced become the target of consumers. This activity is carried out systematically starting from planning to evaluation. Training is an important strategy to increase the added value of products, especially green products that are increasingly needed in efforts to mitigate environmental degradation. The training methods used are lectures, discussions, and surveys of the participants before and after the training.  The results of community service show that most small business owners in Keranggan have a very high need to increase the value of their products. The training covers various topics, ranging from selecting raw materials, production processes, and evaluating environmentally friendly products. The assessment of the training session showed a significant increase in participants' understanding and commitment to developing the value of the resulting green products. The practical implications of this community service include the importance of continuously strengthening the small and medium business community about green products that are competitive.
The Role Of The Network Operational Automation System Model In Supporting Sustainable Operations In The Telecommunications Industry Of PT. XYZ Ilyas, Ilyas; Santoso, Sugeng; Imaroh, Tukhas Shilul
International Journal of Indonesian Business Review Vol. 4 No. 2 (2025)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijibr.v4i2.1485

Abstract

Purpose – This paper examines the influence of network operational digitalization and network operational automation on sustainable operations, with operational efficiency as a mediating variable. The study was conducted at PT XYZ, a telecommunications company in Indonesia, employing a quantitative approach through a survey of 161 respondents working in network operational units. Methodology/approach – The research instrument was developed based on indicators of digitalization, automation, operational efficiency, and sustainable operations. Data collected were analyzed using Structural Equation Modeling with Partial Least Square (SEM-PLS) through SmartPLS software. Findings – The results reveal that both digitalization and automation of network operations significantly influence operational efficiency. Furthermore, operational efficiency plays a mediating role in linking digitalization and automation to sustainable operations. The study also identifies a significant direct effect of network operational digitalization on sustainable operations. However, network operational automation does not yet demonstrate a direct influence on sustainability outcomes. These findings suggest that while automation contributes to efficiency, its role in sustainability is still evolving, reflecting the staged maturity of technological adoption within the telecommunications industry. Originality/Value – Theoretically, this study contributes to the development of an integrative model connecting digital transformation and sustainable operations in the telecommunications sector. Empirically, it highlights the unique asymmetry between digitalization and automation in driving sustainability, which has been underexplored in prior research. Practically, the results provide valuable insights for company management in formulating effective strategies to enhance digitalization and automation-based network operation systems as a foundation for long-term sustainable operations.
The Influence of IT, Regulation, and SDG on the Quality of LSK Operations through BPI Desita Budiharsanti; Tukhas Shilul Imaroh
Indonesian Journal of Business Analytics Vol. 5 No. 4 (2025): August 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijba.v5i4.15287

Abstract

This study aims to examine the influence of Information Technology Implementation, Regulatory Compliance, and Commitment to Sustainable Development Goals (SDGs) on Operational Quality, with a particular focus on the mediating role of Business Process Improvement (BPI). The research is motivated by the operational inefficiencies observed in certification bodies amid increasing demands for digitalization, regulatory adherence, and sustainability integration. A quantitative approach was adopted, utilizing Partial Least Squares Structural Equation Modeling (PLS-SEM) for data analysis. Data were collected through a structured survey distributed to internal stakeholders at PT XYZ, a certification organization, and analyzed using SmartPLS 4.0. The findings reveal that all three independent variables—information technology implementation, regulatory compliance, and SDG commitment—positively and significantly influence operational quality. Moreover, Business Process Improvement is found to partially mediate the relationship between each independent variable and operational quality. These results reinforce the theoretical perspective that technology, compliance, and sustainability initiatives yield optimal impact when translated into systematic process improvement efforts. The study highlights the strategic role of BPI as a mechanism that bridges organizational strategy with operational execution. It is recommended that organizations not only invest in digital systems and regulatory alignment but also redesign internal processes to holistically meet performance, efficiency, and sustainability goals.
Problem Analysis and Manual Warehouse System Improvement Strategy Towards Smart & Sustainable Warehouse Syarifa, Annisa; Imaroh, Tukhas Shilul
International Journal of Indonesian Business Review Vol. 5 No. 1 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijibr.v5i1.1520

Abstract

Conventional warehouse management systems are still widely applied in the construction and heavy manufacturing industries in Indonesia, including at PT ABC which is engaged in the fabrication of steel bridges. This research aims to analyze the main problems in the conventional warehouse system in the company and provide recommendations for improvement towards a smart & sustainable warehouse system. The research method used is qualitative case study, with data collection techniques through observation, in-depth interviews, Focus Group Discussions (FGD), and documentation. The analysis techniques used include Root Cause Analysis and the 5W1H approach. The results of the study showed a number of systemic weaknesses, such as the absence of a dedicated warehouse admin, the absence of a labeling system, the weak implementation of Standard Operating Procedures (SOPs), and an inefficient warehouse layout. This study recommends five steps for improvement: (1) appointment of special warehouse admins, (2) activation of labeling and Bin Card systems, (3) consistent enforcement of SOPs, (4) implementation of barcode systems, and (5) rearrangement of zoning-based warehouse layouts. This change effort is expected to improve warehouse operational efficiency and support the principles of Sustainable Supply Chain Management (SSCM) in the framework of industry 4.0.
Factor Analysis Of Factors Causing Delays In EPC Projects Using Dmaic And Alternative Solutions Chrishardiyan, Febri; Imaroh, Tukhas Shilul
Jurnal Ekonomi Teknologi dan Bisnis (JETBIS) Vol. 2 No. 5 (2023): Jurnal Ekonomi, Teknologi dan Bisnis
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/jetbis.v2i5.56

Abstract

The development of the construction world today, especially in EPC (Engineering, Procurement and Construction) project work is very rapid and complex. So the level of difficulty and the potential for delays is quite large. From data taken at one of the EPC divisions of construction companies in Jakarta in March 2023, there are 9 projects that experience delays from 10 existing projects. So the purpose of this study is to identify and analyze the main factors causing delays in completing EPC projects as well as alternative completion. In achieving good project time performance, it requires the support of resources (Man, Material, Machine, Money, Method) that are owned efficiently from the input process to the output. The method used in this study is DMAIC (Define, Measure, Analyze, Improve & Control) where analysis is carried out using Fishbbone, 5W + 1H Brainstorming and Pareto Diagram. The main factors causing delays in EPC project work are lack of material supply, lack of manpower, late material arrival schedule, damage or loss of materials, lack of experts and design errors during planning. Alternatives to solving EPC project delays are first submitting an EOT (Extention of Time), adding man power, evaluating schedules, monitoring the implementation of engineering designs, and collaborating with consultants who are more experienced in the EPC field so that there are no planning design errors and implementation methods.
Co-Authors Adam, Gunawan Agit Muhammad Agustinus, Bernand Setia Ali Mustofa Aria Setyoko Bahirah, Arifatul Belyarosa, Belyarosa Chrishardiyan, Febri Desita Budiharsanti Dewi Nusraningrum Dewi Nusraningrum, Dewi Ginting, Putri Irene Agina Gunaldi Gunaldi Gunawan Adam Hasan As’ari Ilyas Ilyas Imam Pujono Imam Taifur, Salam Imansyah, Yahya Insan Ahmad Soleh Katri Widiyani Mafizatun Nurhayati Mahardinata, Panji Nugroho, Rosalendro Edi Nurafni, Sinta Octaviani, Yusi Pamungkas, Ragil Asih Pertiwi, Indah Tri Prasetia, Fajar Tri Rahmansyah, Mohammad Zaky Ridwan Harimansyah, Faikar Rin Widya Agustin Rini Setyowati Rosita, Della RR. Ella Evrita Hestiandari Sonny Indrajaya Sugeng Santoso Syarifa, Annisa Tangie, Maria Lita Tirtayasa, Yohan Yudiansyah Yudiansyah Yusliza Mohd Yusoff