Article Per Year (5 Year)
p-Index From 2021 - 2026
1.633
P-Index
This Author published in this journals
All Journal Jurnal Penamas Adi Buana JURNAL TIARSIE Almana : Jurnal Manajemen dan Bisnis SAINTEK: Jurnal ilmiah Sains dan Teknologi Industri Jurnal Ilmiah Teknik Industri REKA ELKOMIKA: Jurnal Pengabdian kepada Masyarakat Jurnal Transportasi Multimoda International Conference on Health Science, Green Economics, Educational Review and Technology (IHERT) Metris: Jurnal Sains dan Teknologi
Leni Herdiani
Teknik Industri Universitas Langlangbuana Bandung
Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Industrial & Manufacturing Engineering Transportation

Published : 19 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 19 Documents
Search

 1   2 
Perancangan Voice Of Customer yang Efektif Sebagai Pendukung Kegiatan Customer Relationhip Management Leni Herdiani; Arief Ginanjar; Fajar Firmansyah
Jurnal Tiarsie Vol 17 No 4 (2020): Jurnal TIARSIE 17.4
Publisher : Fakultas Teknik Universitas Langlangbuana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32816/tiarsie.v17i4.95

Abstract

Perusahaan AUTO 2000 Asia Afrika Bandung adalah jaringan jasa penjualan, perawatan, perbaikan dan penyediaan suku cadang Toyota. Pesatnya perkembangan bisnis yang mengadaptasi teknologi informasi, mendorong terjadinya persaingan bisnis. Setiap pelaku bisnis berlomba-lomba bersaing untuk merebut pasar dan juga meraih customer agar menggunakan produk atau jasa mereka. Untuk dapat bersaing di era teknologi ini, perlu sebuah konsep yang dapat membuat hubungan antara pihak dealer dan customernya selalu terjalin dengan baik yaitu dengan konsep Customer Relationship Management. AUTO 2000 Asia Afrika memiliki sistem yang mendukung kegiatan customer relationship management, salah satunya yaitu Voice of Customer (VOC), yang dimana VOC tersebut merupakan cara yang di lakukan oleh toyota agar suara konsumen di jadikan sebagai media untuk melakukan pengembangan terus menerus, terhadap segala bentuk layanan yang bersentuhan langsung dengan customer. Voice of Customer menjadi penting untuk memberikan pengalaman memiliki kendaraan terbaik bagi customer. VOC akan memahami keinginan dan mendengarkan setiap kritik, masukan, serta saran customer dalam setiap proses yang berjalan di dealer. Hanya saja VOC pada saat ini belum berjalan dengan baik dikarenakan sulitnya customer yang ikut berpartisipasi dalam pengisian VOC tersebut, oleh karena itu perlu merancang sistem informasi tersebut agar dapat berjalan efektif sehingga terciptanya kegiatan CRM yang di harapkan.
Improvement of Plastic Waste Processing In The Plastic Waste Processing Industry at Tanjungsari District Sumedang Ahmad Munandar; Ketut Abimanyu Munastha; Nurwathi Nurwathi; Udin Komarudin; Leni Herdiani; R. Ismet Ruhimat
REKA ELKOMIKA: Jurnal Pengabdian kepada Masyarakat Vol 1, No 1 (2020): REKA ELKOMIKA
Publisher : Institut Teknologi Nasional, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26760/rekaelkomika.v1i1.45-51

Abstract

The waste problem is a very complex discussion. Every day thousands of tons of waste are produced by industry and households. The most complicated problem of handling waste today is plastic. Until now, Indonesia is the number two plastic waste-producing country in the world, amounting to 187.2 million tons/year (2015). This problem needs to be solved scientifically, given the pollution generated by plastic waste is getting worse. One of the efforts made is to recycle plastic waste, such as the people of Cinanjung Village, Kutawaringin Village, and Hegarmanah Village, Tanjungsari District, Sumedang Regency. The problems that arise are (1) the process of making "butek" (plastic seeds) is still very traditional which endangers the safety of the craftsman and the surrounding environment, (2) the process of making plastic seeds requires a long time, (3) the production management system is managed simply. The solution offered is designing and making Plastic Lubricating Machines as well as management and technical training in the use of lubricating machines. From the use of the lubricating machine it can be concluded that; (1) the production process is efficient and effective, (2) occupational health and safety are concerned, (3) the quality of the product is better, (4) production management is organized and recorded.
Analysis of King Cobia Fish Commodity Value Chain as an Effort to Increase the Value of Frozen Fish Products Leni Herdiani; Neni Sumarni; Enjang Suherman; Suroso Suroso
Almana : Jurnal Manajemen dan Bisnis Vol 7 No 1 (2023): April
Publisher : Bandung: Prodi Manajemen FE Universitas Langlangbuana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36555/almana.v7i1.2113

Abstract

King Kobia is a rising marine fish commodity and continues to be socialized by cultivators in Pangandaran. Weaknesses of fishery products include the fast decay process, so to prevent this process, proper handling techniques are needed so that the freshness and quality of the fish are guaranteed. This study aimed to map the flow of king cobia products, analyze the king cobia value chain, analyze the added value, and describe the obstacles that exist in the processing and marketing of product value. The type of research used is descriptive research. Descriptive research aims to describe something by describing, recording, analyzing, and interpreting the conditions in a value chain of king cobia fish commodities. Data collection through literature study, observation, documentation, and interviews with fishermen, MSME actors, and fish traders. Data analysis using Value Chain Analysis. The study found that value chain analysis helps add value in every production stage and delivery of products or services to consumers. This value chain consists of two parts, primary activities, and supporting activities. In contrast, the added value analysis is fish nuggets as an effort to increase the value of frozen fish products.
DESIGNING MITIGATION ACTION STRATEGIES BASED ON RISK ANALYSIS OF IN-HOUSE MANUFACTURING SUPPLY CHAIN AT PT. SAFTA FERTI Herdiani, Leni; Cui, Zhenyu; Ramadina, Amalia; Nursaimatussaddiya, Nursaimatussaddiya; Sihombing, Eka
International Conference on Health Science, Green Economics, Educational Review and Technology Vol. 3 (2021): International Conference on Health Science, Green Economics, Educational Review and T
Publisher : Universitas Efarina

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (781.463 KB) | DOI: 10.54443/ihert.v3i.126

Abstract

The obstacles that occur as a result of supply chain risks in in-house manufacturing supply chain activities at PT Safta Ferti, make PT Safta Ferti unable to achieve optimal customer satisfaction, for PT Safta Ferti which is engaged in manufacturing services with production and repair activities of Mechanical Parts, especially Rotating Parts and other in-machine drive component products, customer satisfaction is the main goal which is one of the keys to business success. To minimize this, an analysis of the risks in the in-house manufacturing supply chain activities at PT Safta Ferti using the house of risk (HOR) method which consists of two phases, namely house of risk phase 1 (HOR1) and house of risk phase 2 (HOR2) with supply chain activity mapping using the supply chain operation reference (SCOR) model, based on the results of data processing with the HOR method, it is known that there are 63 risk events and 90 identified risk agents along the flow of in-house manufacturing supply chain activities at PT Safta Ferti with 22 risk agents. Safta Ferti with 22 priority risk agents selected in HOR1 on the basis of the use of the Pareto diagram principle with a ratio of 63:24 to take proactive action in HOR2 so that 28 draft mitigation action strategies (preventive action) are obtained along with the priority of their implementation related to 22 priority risk agents.
Penentuan Supplier Terbaik untuk Bahan Baku Paving Block dengan Metode Analytical Hierarchy Process Gani, Muhammad; Herdiani, Leni; Widjajani, W
Jurnal Tiarsie Vol 21 No 1 (2024): Jurnal TIARSIE 21.1
Publisher : Fakultas Teknik Universitas Langlangbuana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32816/tiarsie.v21i1.243

Abstract

Pemilihan supplier adalah aspek penting dalam proses pembelian bahan baku oleh perusahaan. Proses ini melibatkan berbagai kriteria, baik kuantitatif maupun kualitatif, sehingga menjadi masalah multi-kriteria yang kompleks. Salah satu metode yang dapat digunakan untuk membantu pemilihan supplier adalah Analytical Hierarchy Process (AHP). Tujuan dari penelitian ini adalah untuk mengidentifikasi kriteria yang digunakan dalam proses pemilihan supplier dan menentukan supplier terbaik yang akan dijadikan pemasok oleh perusahaan. Hasil penelitian menunjukkan bahwa kriteria yang digunakan dalam pemilihan supplier meliputi kualitas, pengiriman, kuantitas, ketersediaan, harga, dan layanan. Berdasarkan hasil akhir prioritas, supplier terbaik yang dipilih adalah CV. Putra Mandiri dengan nilai tertinggi sebesar 0,359, diikuti oleh CV. Padmas dengan nilai 0,264, CV. Tiara dengan nilai 0,199, dan CV. Sribayu dengan nilai 0,178.
Efisiensi Biaya Persediaan Aluminium Sulfat dengan Komparasi Metode Pengendalian Persediaan Unit SPAM Regional Bansel Adiputra, Ryana Abdillah; Herdiani, Leni; Widjajani, W
Jurnal Tiarsie Vol 21 No 1 (2024): Jurnal TIARSIE 21.1
Publisher : Fakultas Teknik Universitas Langlangbuana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32816/tiarsie.v21i1.244

Abstract

Pengelolaan persediaan yang optimal akan berpengaruh pada efisiensi biaya persediaan. PT. Tirta Gemah Ripah unit SPAM Regional Bansel terkendala pada perencanaan dalam mengelola persediaan bahan baku koagulan diindikasikan dengan terjadinya stock out pada bahan baku koagulan. Tujuan penelitian mengusulkan pengelolaan persediaan bahan baku koagulan aluminium sulfat yang paling efisien dengan menggunakan metode LFL, EOQ, POQ, dan JIT. Hasil analisis dilakukan komparasi sesuai kebutuhan yang optimum menurut perusahaan yaitu minimasi biaya LFL (14%), minimasi biaya EOQ (8%), minimasi biaya POQ (9%), minimasi biaya JIT (9%)
Analisis Pemilihan Lokasi Ruang Produksi dan Gudang Penyimpanan Bahan Baku dengan Metode Brown-Gibson untuk Menghindari Risiko Banjir Herdiani, Leni; Syaputra, Gusti Dhio; Silitonga, Roland Y. H.; Suwandi, Florence
Jurnal Tiarsie Vol 21 No 3 (2024): Jurnal TIARSIE 21.3
Publisher : Fakultas Teknik Universitas Langlangbuana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32816/tiarsie.v21i3.257

Abstract

Balai Besar Pulp dan Kertas (BBPK) adalah lembaga di bawah Kementerian Perindustrian yang bergerak di bidang penelitian, pengujian, sertifikasi, dan kalibrasi. Sering menghadapi masalah banjir di ruang produksi dan gudang saat musim hujan, yang menyebabkan kerusakan bahan baku serta mesin produksi. Untuk mengatasi masalah ini, diperlukan lokasi baru untuk ruang produksi dan gudang penyimpanan guna melindungi aset dan menjaga kelancaran operasi. Metode Brown-Gibson digunakan dalam proses pemilihan lokasi baru. Metode ini menggabungkan faktor objektif dan subjektif dalam pengambilan keputusan, sehingga memberikan solusi optimal berdasarkan berbagai alternatif yang tersedia. Tujuan utama metode ini adalah untuk menentukan lokasi terbaik untuk lokasi pembangunan pabrik baru dengan mempertimbangkan kriteria yang telah ditetapkan, termasuk efisiensi, keamanan, dan keberlanjutan operasional.
The Value Chain Analysis of Coffee Products in the Case of Bandung District Herdiani, Leni; Jamaludin, Maun; Rizkinita, Melinda Aprilia; Sudirman, Iman; Rohimat, Ismet
Almana : Jurnal Manajemen dan Bisnis Vol 8 No 2 (2024): August
Publisher : Bandung: Prodi Manajemen FE Universitas Langlangbuana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36555/almana.v8i2.2566

Abstract

Coffee, a significant plantation product, holds vast opportunities in both domestic and global markets. Bandung Regency is renowned for its distinctive fruit-flavored coffee, particularly from Ciwidey and Puntang, where coffee is marketed in cherry and green bean forms without branding. A value chain analysis is essential to enhance the coffee industry's added value and sustainability. This study aims to identify the coffee value chain in Bandung Regency, analyze the cost of production, total revenue, and profit of the coffee processing industry in Ciwidey and Puntang, and determine the added value of coffee products in these areas. Using descriptive analysis, results indicate that Ciwidey (MS Coffee) has a lower cost of goods produced than Puntang (Acs Siliwangi) due to higher production volumes in Puntang leading to higher costs. However, Puntang’s larger production volume also generates higher monthly revenue and profit due to a higher selling price per kilogram. Value-added analysis reveals that Puntang’s value-added per kilogram (Rp. 55,025.00/kg) surpasses that of Ciwidey (Rp. 44,647.00/kg), attributed to higher selling prices, superior product quality, and greater market presence in Puntang. Conversely, higher input prices in Ciwidey result in lower value-added.
Identifikasi Penanganan Kembali Produk Elektronik Rumah Tangga Herdiani, Leni; Rohimat, R. Ismet; Nurwathi, Nurwathi; Munandar, Ahmad
Metris: Jurnal Sains dan Teknologi Vol. 20 No. 02 (2019): Desember
Publisher : Prodi Teknik Industri, Fakultas Teknik - Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/metris.v20i2.2425

Abstract

Reverse logistics is an item management activity that is no longer used by consumers or goods in the form of return from partners in the supply chain to be returned to the origin, because the product is unfunctional properly or the function of the item is not needed. Home appliances products within a certain period of time, these products must be replaced because they cannot technically function properly. The process of producing, using, and disposing of electronic products has an impact on the environment of the earth and the universe. If electronic waste is left without a policy to process it, there will be a buildup of electronic waste everywhere and will burden the environment. While this electronic product waste still contains economic value that can still be utilized. Therefore it is necessary to identify electronic waste handling activities, namely those that have material flow characteristics from the customer to the producer (reverse logistics), so as to provide added value.
Co-Authors Adiputra, Ryana Abdillah Agung Dera Pradana Ahmad Munandar Ali Djamhuri Cui, Zhenyu Enjang Suherman Fajar Firmansyah Gani, Muhammad Ghina Novita Sakinah Ghina Novita Sakinah Ginanjar, Arief Hennie Husniah Iman Sudirman Ismet Rohimat Jamaludin, Maun Ketut Abimanyu Munastha Komarudin, Udin Muliastuti Anggrahini Neni Sumarni Nurwathi, Nurwathi R. Ismet Ruhimat Ramadina, Amalia Rd Roro Dian Rahayu Rico Syafarudin Riska Noviastuty Rizki Kustiawan Rizkinita, Melinda Aprilia Rohmana Rohmana Rohmana Sihombing, Eka Silitonga, Roland Y. H. Suroso Suroso Suwandi, Florence Syaputra, Gusti Dhio Udin Komarudin Widjajani, W