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All Journal Jurnal Mahasiswa Fakultas Hukum Humani (Hukum dan Masyarakat Madani) Unes Law Review JURNAL ILMIAH ADVOKASI JUSTISI Jurnal Abdi Insani Risalah Hukum Nusantara Science and Technology Proceedings UNES Journal of Swara Justisia Jurnal CREPIDO: Jurnal Mengenai Dasar-Dasar Pemikiran Hukum Filsafat dan Ilmu Hukum KARYA: Jurnal Pengabdian Kepada Masyarakat Veteran Society : Jurnal Pengabdian Masyarakat Jurnal Dedikasi Hukum HUKMY : Jurnal Hukum Causa: Jurnal Hukum dan Kewarganegaraan Berbakti Indonesian Journal of Social Sciences and Humanities
Miko Aditiya Suharto
Faculty Of Law, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Surabaya 60294, Indonesia
Religion Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Physics Public Health Social Sciences Other

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TANGGUNG JAWAB HUKUM PELAKU USAHA ATAS PEMBERIAN KOMPENSASI KERUGIAN KONSUMEN DALAM LAYANAN OPEN TRIP OLEH SAHABAT RATU TOUR AND TRAVEL DI SURABAYA Dwiyanti, Aulia Rahmah; Suharto, Miko Aditiya
Jurnal Ilmiah Advokasi Vol 14, No 1 (2026): Jurnal Ilmiah Advokasi
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jiad.v14i1.8057

Abstract

Open Trip, as an innovation in the tourism industry, offers convenience for travelers but also creates potential disputes due to discrepancies between services provided and contractual agreements. This study aims to analyze the implementation of consumer compensation mechanisms in Open Trip services organized by Sahabat Ratu Tour and Travel in Surabaya. This research employs an empirical juridical method with a descriptive-prescriptive approach, as well as structural and conflict approaches. Data were collected through questionnaires distributed to consumers, interviews with service providers, and literature review of the Indonesian Civil Code, Consumer Protection Law, and Tourism Law. The findings indicate that, normatively, consumers are entitled to compensation for losses as stipulated under the Consumer Protection Law and the Tourism Law. However, in practice, the implementation of compensation remains suboptimal. This is reflected in the ineffective enforcement of business liability mechanisms, the weak bargaining position of consumers in standard form contracts, and the limited supervision of third-party involvement. In addition, low legal awareness and the tendency of consumers to refrain from pursuing legal remedies further hinder the realization of compensation rights. This study highlights that the application of the principles of liability and good faith in contractual relationships is essential to strengthening consumer protection. Therefore, it is necessary to reinforce legal mechanisms for compensation, enhance regulatory supervision, and improve consumer legal awareness in order to establish a more effective and equitable protection system within the tourism industry.Keywords: Consumer Protection; Compensation; Open Trip; Tourism
Co-Authors Achmad Arifai Sidik Acmad Khozin Baharudin Al-Ayoubi, Sholahudin Jagad Andi Putri Maharani Apriyani, Maria Novita Dinda Bhawika Wimala Pastika Dwiyanti, Aulia Rahmah Eko Wahyudi Eristya Maya Safitri Fuadi, Muchammad Isom Ibrahim, Ramdhan Imran Joanvie Alyssa Putri Maria Novita Apriyani Maria Novita Apriyani Maria Novita Apriyani, Maria Maziz Zidananda Maulana Muchammad Ariqul Baihaqi Muchlas, Muhammad Labib Nadia Prasista Maharani Natasyafira, Devina Novita Apriyani, Maria Pramesti Ivana Putri Kinasih Purnawan, Akbar Hamdani Wahyu Jati Purnawan, Akbar Wahyu Rambu Earyca Maharani Redita Aulia Sanjaya, Guntur Rapi Syahda Aneira Diniroja Tasya Yonetha Mansjoer Waluyo Waluyo Waluyo Wiliandi Saputro Winarti, Meylany Putri Wiwin Yulianingsih Yana Indawati