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All Journal International Journal of Public Health Science (IJPHS) Jurnal Riset Kesehatan Jurnal Administrasi Kesehatan Indonesia Jurnal NERS The Indonesian Journal of Public Health The Indonesian Journal of Occupational Safety and Health Health Notions Majalah Kesehatan Masyarakat Aceh (MaKMA) Jurnal Aisyah : Jurnal Ilmu Kesehatan Science Midwifery CoMPHI Journal : Community Medicine and Public Health of Indonesia Journal Jurnal Info Kesehatan

Stefanus Supriyanto

Departemen Administrasi Kebijakan Dan Kesehatan, Fakultas Kesehatan Masyarakat, Universitas Airlangga

Author-ID : 394094

Arts Humanities Biochemistry, Genetics & Molecular Biology Chemistry Dentistry Health Professions Immunology & microbiology Materials Science & Nanotechnology Medicine & Pharmacology Neuroscience Nursing Public Health Veterinary

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Model of Quality Management System Using Malcolm Baldrige Criteria in Nursing Education in Surabaya A. Aziz Alimul Hidayat; Stefanus Supriyanto; Nursalam Nursalam
Jurnal Ners Vol. 10 No. 1 (2015): April 2015
Publisher : Universitas Airlangga

Introduction: Most of the quality of Nursing Education in Surabaya is still at the low level. It is due to the fact that the process and job performances which have not been integrated yet, systematic and fl exible which are in line with the capacity of the organization and the needs of graduates. This study aims to develop a model of quality management systems of Nursing bachelor’s degree program based on the Malcolm Baldrige Criteria For Performance Excellence.Methods: The method used is a cross sectional survey design. This research was conducted with a sample of eight institutions and twenty four of respondents. The data was collected by means of interviews, questionnaires and documentation. Analysis of the data used Partial Least Square (PLS).Results: The results showed that 1) leadership affects the study program as well as the profi le that affects job performances; 2) Leadership affects the strategic planning as well as the strategic planning that affects focus of Human Resources. In addition, the focus of human resources affects the focus process and fi nally affects job performances as well; 3) customer focus affects leadership as well as leadership affects strategic planning. As the impact, strategic planning affects focus of human resources and it affects similarly on the focus process and fi nally affects job performances; 4) All variables are affected by measurements, analysis and knowledge management, except in strategic planning.Conclusion: Based on the above results, the model of quality management system can be developed by using the Malcolm Baldrige criteria for the purpose of increasing the quality of Nursing Study Program. On the other hands, this model can be used as a reference of the organization at the level of Nursing Study Program (Strategic Business Unit) to restructure the performance of the college in global competition.

Improving the Services Quality of Educational Staff Based on Satisfaction and Loyalty Analysis of Nursing Students Fresty Africia; Stefanus Supriyanto; Tiyas Kusumaningrum
Jurnal Ners Vol. 12 No. 2 (2017): October 2017
Publisher : Universitas Airlangga

Introduction: Educational staff services play a role in determining the quality of education. Service quality is able to provide satisfaction for students. Students who were satisfied with the perceived quality will develop student loyalty to the institution. The purpose of this study was to assess the effect of educational staff service quality with the satisfaction and loyalty of nursing students so that the educational institutions as service providers are able to provide the best service and survive in the midst of competition.Method: The study was an explanative survey with a cross-sectional design. Data collection was conducted using both quantitative (questionnaires) and qualitative (Focus Group discussion/FGD) methods. This study used proportional random sampling, with 110 students as samples. The variables in this research were customer expectations, perceived quality, student satisfaction and loyalty. The data was collected by a questionnaire and analyzed by linear regression, while FGD was conducted in two different groups (students and staff’s managers).Result: The result of the study explains the influence of student expectations on the perceived quality of the educational staff with a p-value = 0,002. There was no influence of student expectation on student satisfaction with a p-value = 0,156. The influence of the perceived quality of the educational staff towards student satisfaction had a p-value = 0,000. The influence of student satisfaction on student loyalty had a p-value = 0,000.Conclusion: The fulfilment of student expectations will have a positive impact on perceived quality. Furthermore, the positively perceived quality will create student satisfaction and student loyalty towards the educational institutions. For further research, it is suggested to examine the effect of satisfaction on student complaints.

Co-Authors Abd. Rasyid Syamsuri Abdul Aziz Alimul Hidayat Achmad Fauzan Rachman Afridah, Wiwik Agus Aan Adriansyah Akas Yekti Pulih Asih Amanatul Istifaiyah Amin Rais, Muhammad Bawati, Ria Nila Budhi Setianto Dini, Mitha Permata Djazuli Chalidyanto Edi Murwani Febri Endra Budi Setyawan Fenty Ayu Rosmania Fenty Ayu Rosmania, Fenty Ayu Feny Tunjungsari Fresty Africia Hari Basuki Notobroto Heru Santoso Wahito Nugroho I Gusti Bagus Wiksuana Khoiriningtyas Ayu Puspita Lestari, Retno Linta Meyla Putri Mareta Bakale Bakoil Martianawati Martianawati Martianawati Martianawati, Martianawati Monica Ayu Rossalya Nining Dwi Suti Ismawati Nur Anisah Rahmawati Nursalam, Nursalam Nurul Atiqah Nuzulul Kusuma Putri Orin Annahriyah Syukria Oskar Renagalih Amarta Raisa Manika Purwaningtias Ratna Dwi Wulandari Restu Widyayu Rezky Intan Rahmaningtyas Ria Nila Bawati Rudi Irawan Salsabila, Aura Azzughro Selvi Ria Ristania Selvi Ria Ristania, Selvi Ria Setya Haksama Sri Widati Sri Widati Suharto Suharto Tiyas Kusumaningrum Toetik Koesbardiati Venia Ilma Dwi Prastika Wa Ode Nurlaily Hanifaty Wahdatul Chizbiyah Zeni Yanti

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