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All Journal JURNAL SISTEM INFORMASI BISNIS Jurnal Manajemen Teknologi JUSIFO : Jurnal Sistem Informasi Jurnas Nasional Teknologi dan Sistem Informasi Sistemasi: Jurnal Sistem Informasi Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) BAREKENG: Jurnal Ilmu Matematika dan Terapan JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI METHOMIKA: Jurnal Manajemen Informatika & Komputerisasi Akuntansi Jurnal AKSI (Akuntansi dan Sistem Informasi) Jurnal Sisfokom (Sistem Informasi dan Komputer) JURIKOM (Jurnal Riset Komputer) Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Progresif: Jurnal Ilmiah Komputer Zonasi: Jurnal Sistem Informasi Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) JURSIMA (Jurnal Sistem Informasi dan Manajemen) JATI (Jurnal Mahasiswa Teknik Informatika) INFORMASI (Jurnal Informatika dan Sistem Informasi) Aiti: Jurnal Teknologi Informasi Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) Jurnal Sosial dan Teknologi J-SAKTI (Jurnal Sains Komputer dan Informatika) Magistrorum et Scholarium: Jurnal Pengabdian Masyarakat Warta LPM Jurnal Sistem Informasi SmartComp Jurnal Sistem Informasi dan Manajemen Jurnal Pendidikan Teknologi Informasi (JUKANTI) Jurnal Indonesia : Manajemen Informatika dan Komunikasi BACA: Jurnal Dokumentasi dan Informasi JuTISI (Jurnal Teknik Informatika dan Sistem Informasi)
Johan Jimmy Carter Tambotoh
Universitas Kristen Satya Wacana
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Physics Social Sciences Transportation

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PENGEMBANGAN SISTEM INFORMASI TRACKING OUTBOUND MENGGUNAKAN PENDEKATAN DESIGN SCIENCE RESEARCH Felix Togap Rosario Felix; Johan Tambotoh
Jurnal Pendidikan Teknologi Informasi (JUKANTI) Vol 7 No 2 (2024): JURNAL PENDIDIKAN TEKNOLOGI INFORMASI (JUKANTI) EDISI NOPEMBER 2024
Publisher : Universitas Citra Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37792/jukanti.v7i2.1307

Abstract

Information systems for companies can be an important step because information systems play a vital role in managing, storing, processing, and accessing information efficiently. Researchers conducted research at PT Saleslab, a company that focuses on digital advertising. In 2022, PT Saleslab launched its own product called Nubiko, which is currently a baby cream product. PT Saleslab has an internal website that provides a central place for storing documents, company policies, guidelines, and other important information. However, PT Saleslab faces a problem in managing outbound product data because there is no outbound package tracking menu. The company still uses the manual method by inputting data on packages coming out of the warehouse using Microsoft Excel. Every product that is going out is scanned and inputted into Microsoft Excel, then submitted to the expedition, which is considered ineffective.This research uses a qualitative method with a Design Science Research (DSR) approach to develop an Outbound Tracking information system. The focus is to develop a website with innovation, ideas, ways of working, technical capabilities, analysis, design, implementation, and utilization of information systems as the main solution.
PENERAPAN DAN EVALUASI TATA KELOLA TEKNOLOGI INFORMASI DENGAN FRAMEWORK COBIT 5 DOMAIN MEA DI APOTEK ANANDA RANTEPAO Garry Fatrick Bianca Madika; Johan Tambotoh
Jurnal Pendidikan Teknologi Informasi (JUKANTI) Vol 7 No 2 (2024): JURNAL PENDIDIKAN TEKNOLOGI INFORMASI (JUKANTI) EDISI NOPEMBER 2024
Publisher : Universitas Citra Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37792/jukanti.v7i2.1413

Abstract

Information technology is one of the fields of science that can provide added value to a company so that the performance of the company can run effectively and efficiently. The role of it is very important to achieve the vision and mission of the company so that good governance is needed. Good IT governance will help all factors related to the use of it to make it easier to obtain profits as expected by the company. Therefore, the role of it is very important for the company to achieve its goals. IT management is a form of planning the use of it in accordance with the vision, mission and objectives of the company. Control and direction of it will minimize the risks that will occur so that the use of it can provide added value to the company to achieve its goals. Therefore, Ananda Rantepao pharmacy must get an application in the MEA Domain (monitor, evalute, and asses). COBIT (Control Objective for Information Technologies) is a collection of information and IT governance frameworks that represent structured and controllable activities. MEA (monitor, evaluate, and assess) is the domain of COBIT 5 that is used to conduct audits and IT Governance at Ananda Rantepao pharmacies. The use of COBIT 5 framework can be implemented on all types of organizations and companies of any size. The implementation of IT governance with the COBIT 5 domain MEA framework at Ananda Rantepao Pharmacy is expected to maximize the company's performance with the use of it in accordance with the objectives. Apotek Ananda Rantepao has not conducted an audit on existing IT so that the level of IT capabilities is not yet known, therefore it is necessary to conduct IT governance so that information technology can be controlled and work efficiently. The methods of this study are quantitative methods that use surveys or questionnaires that will be given to the subject of research to obtain conclusions, and qualitative methods obtained from interviews and observations on the company for accurate analysis results.
Arahan Sistem Pertanian Ideal Berbasis Potensi Sumberdaya Lahan: Komponen Dasar Cukilan Smart Village Andree Wijaya Setiawan; Bistok Hasiholan Simanjuntak; Yoga Aji Handoko; Yohanes Hendro Agus; Lasmono Trisunaryanto; Maria Maria; Adi Nugroho; Johan Jimmy Carter Tambotoh
Warta LPM WARTA LPM, Vol. 27, No. 2, Juli 2024
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/warta.v27i2.4812

Abstract

In recent years, the concept of smart villages has gained increasing prominence as a means of encouraging sustainable development in rural areas. This is particularly relevant in the agricultural sector, where the potential of land resources is crucial. Cukilan Village, located in Suruh District, Semarang Regency, Central Java, is primarily an agricultural area, with over 80% of its land designated for agricultural purposes. The village government has expressed a desire to develop Cukilan as a smart village through an FGD process. Based on this background, a community service program was implemented with the aim of designing Cukilan Village as a smart village in stages, to enhance economic growth and prosperity by leveraging the potential of agricultural resources and human resources, as well as accelerating the village development process. The method for implementing this PKM (Community Service) program utilized the Assets-Based Community Development (ABCD) approach, which involved outreach, discussion, mapping of agroecological zones, as well as land suitability and evaluation. As a result of this initiative, the Cukilan Village government received guidance for an ideal agricultural system based on land resource potential, which serves as a basic component towards the realization of Cukilan Smart Village.
Analysis of Smart City Quick Win Program Implementation Using Fuzzy BWM and TOPSIS in Manado and Tomohon Puteri Justia Kardia Momuat Wahani; Sri Yulianto Joko Prasetyo; Indrastanti R. Widiasari; Johan J. C. Tambotoh
Jurnal Sisfokom (Sistem Informasi dan Komputer) Vol. 15 No. 3 (2026): JULY
Publisher : ISB Atma Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32736/sisfokom.v15i3.2690

Abstract

This study analyzes the implementation quality of smart city quick win programs in Manado and Tomohon using the Fuzzy Best-Worst Method (BWM) and the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS). The evaluation covers 12 quick win programs across six smart city dimensions: smart governance, smart branding, smart economy, smart living, smart society, and smart environment. The assessment uses 12 criteria derived from government smart city evaluation elements, including policy alignment, problem and goal clarity, public benefit, implementation readiness, technological readiness, governance ownership, service performance, monitoring and evaluation, and sustainability. Data were collected from official documents, evidence catalogs, interviews, expert assessments from 20 respondents, and government evaluation records. The novelty of this study lies in the development of a program-level evaluation model that integrates Fuzzy BWM for criteria weighting and TOPSIS for ranking quick win programs. Unlike previous studies that mainly evaluate smart city performance at the city or dimension level, this study positions quick win programs as concrete implementation units. The results show that problem and goal clarity, direct public benefit, and service performance are the most influential aspects in determining implementation quality. The TOPSIS results identify Manado 360 and SmartGov/PONTER as the strongest programs, while the city-level comparison shows that Manado has more consistent implementation quality than Tomohon. This study contributes a structured decision-support model for evaluating and improving smart city quick win programs.
Validation and Error Detection in Relational Data using a Hybrid Rule-based System Daniel Andrew Shane Chayono; Johan Jimmy Carter Tambotoh
SISTEMASI Vol 15, No 6 (2026): Sistemasi: Jurnal Sistem Informasi
Publisher : Universitas Islam Indragiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v15i6.6561

Abstract

Relational databases form the backbone of modern information systems. However, data quality issues, such as duplicate records, invalid formats, missing values, and cross-table inconsistencies, can significantly reduce the accuracy of data-driven decision-making. Conventional rule-based validation is effective for detecting structured errors but has limited capability in identifying ambiguous errors, such as typographical variations in entity names. This study proposes a hybrid rule-based system that combines SQL triggers for structured error detection with fuzzy matching using the RapidFuzz Python library to identify semantically similar records across multiple relational database tables. The proposed system was implemented using six primary database tables, six corresponding quarantine tables, and a centralized error_log table. The evaluation was conducted using a synthetic dataset containing 2,775 records distributed across the six tables. The dataset was systematically generated using the generate_dataset.py script, with various intentionally injected data quality issues to enable accurate verification of the detection results. The experimental results show that the proposed system detected 472 data quality issues, with 297 records automatically moved to the quarantine tables. The rule-based component identified 311 errors (65.9%), including format violations, negative values, and referential integrity violations. Meanwhile, the fuzzy matching component detected 127 semantic errors that could not be identified using SQL rules alone, including 112 duplicate customer names, 7 similar product names, and 5 inconsistent product categories. On the experimental dataset, the proposed hybrid approach detected 34.1% more data quality issues than a rule-based validation approach alone. These findings demonstrate that integrating rule-based validation with fuzzy matching substantially improves error detection capability in relational databases, particularly for semantic inconsistencies that are difficult to capture using conventional validation rules.
Perancangan Sistem Informasi Account Officer Berbasis Web Menggunakan Design Science Research Antonius Bayu Saputra; Johan Jimmy Carter Tambotoh
Jutisi : Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Vol 14, No 3: Desember 2025
Publisher : STMIK Banjarbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35889/jutisi.v14i3.3202

Abstract

With the continuous evolution of the digital era and the rapid development of modern technology, the need for efficient information systems has become increasingly vital, especially in the banking sector. This study aims to design a web-based Account Officer (AO) information system for BPR Weleri Makmur to enhance the efficiency of lead generation and customer data management. Previously, AOs relied on manual approaches such as brochure distribution and direct visits, which were less effective and time-consuming. The research applies the Design Science Research Methodology (DSRM), consisting of stages including problem identification, goal definition, system design, demonstration, evaluation, and communication. The system includes features for customer data management, visit scheduling, multi-channel communication (WhatsApp, SMS, and email), performance reporting, and data analytics to identify potential clients. Based on blackbox testing, all functionalities operate as expected. The implementation improves AO productivity, speeds up customer analysis, and supports data-driven decision-making, contributing to the advancement of web-based banking information systems.Keywords: Information System; Account Officer; Web Base; Design Science Research MethodologyAbstrakPerkembangan teknologi digital mendorong kebutuhan akan sistem informasi yang efisien, termasuk di sektor perbankan. Penelitian ini bertujuan merancang sistem informasi Account Officer (AO) berbasis web pada BPR Weleri Makmur untuk meningkatkan efektivitas proses pencarian dan pengelolaan data nasabah. Sebelumnya, kegiatan AO masih dilakukan secara manual melalui penyebaran brosur dan kunjungan langsung yang kurang efisien. Metode yang digunakan adalah Design Science Research Methodology (DSRM) dengan tahapan identifikasi masalah, penentuan tujuan, perancangan, demonstrasi, evaluasi, dan komunikasi. Pengujian dilakukan menggunakan metode Blackbox untuk memastikan kesesuaian fungsi sistem. Hasil penelitian menunjukkan bahwa seluruh fitur berjalan dengan baik dan mampu membantu AO dalam mengelola data nasabah, mempercepat proses analisis calon nasabah, serta mendukung pengambilan keputusan berbasis data. Sistem ini berkontribusi dalam peningkatan kinerja perbankan melalui penerapan teknologi informasi berbasis web. 
Analisis Kepuasan Pengguna DANA Terhadap Layanan Customer Relationship Management (CRM) berdasarkan Model End-User Computing Satisfaction (EUCS) Relis Sabarua; Johan J.C Tambotoh
Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) Vol 11, No 2 (2026): Edisi Agustus
Publisher : STIKOM Tunas Bangsa Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/jurasik.v11i2.957

Abstract

The development of digital technology has driven the increasing use of digital wallet applications, one of which is the DANA application. In its use, various complaints are still found regarding customer service, system security, and service quality that affect the level of user satisfaction. This study aims to analyze DANA application user satisfaction with Customer Relationship Management (CRM) services based on the End-User Computing Satisfaction (EUCS) model. The research method used is a quantitative approach with a survey technique through the distribution of online questionnaires to 102 respondents who use the DANA application. The CRM variables used include customer care, complaint handling, and service quality, while the EUCS model consists of content, accuracy, format, ease of use, and timeliness. Data analysis was carried out using validity tests, reliability tests, and multiple linear regression. The results of the study indicate that all EUCS variables have a significant influence on DANA application user satisfaction, with a calculated t value greater than the t table. In addition, the results of the validity test indicate that all statement items are valid and the research instrument is quite reliable with a reliability value of 0.66. Overall, this study shows that ease of use, timeliness, display format, information content, and system accuracy have a positive impact on DANA app user satisfaction.
Evaluasi Usability Sistem Informasi Keluarga Sumba Timur dengan System Usability Scale (SUS) Gerald Kale DJo; Johan Jimmy Carter Tambotoh
Jurnal Indonesia : Manajemen Informatika dan Komunikasi Vol. 7 No. 3 (2026): September
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Indonesia Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63447/jimik.v7i3.1963

Abstract

Technological advancements have driven the use of information systems in data management. However, during system development, there is often an excessive focus on technical aspects and the functionality of system features, while a thorough evaluation of the system’s usability is lacking. This study aims to evaluate the usability of the Family Information System (SIGA) from the users’ perspective, using the System Usability Scale as the primary method and interviews as a supplementary method. Data was collected through a questionnaire with 10 questions and then calculated using the SUS method to obtain a usability score. The results showed a score of 74, which falls into the “GOOD” category with a grade scale of “C” and is within the “ACCEPTABLE” acceptability range. The interview results also aligned with the SUS score but included several improvements suggested by users. These results indicate that the Family Information System (SIGA) can already be used effectively by users, though certain aspects require improvement. Thus, it is hoped that the findings of this study can serve as a basis for evaluating and developing SIGA to optimize its performance.
Co-Authors Ade Iriani Adi Nugroho Adi Nugroho Alfaprasetyan, Kefas Andeka Rocky Tanaamah Andree Wijaya Setiawan Angelia Angelia Angelia Angelia Anthony Y.M. Tumimomor Antonius Bayu Saputra Aulia, Luri Benny Ranti Bistok Hasiholan Simanjuntak Brian Efata Tuflasa Calvin Yakhin Pongmakamba Carolina Rachel Pirie Cassandra, Chris Christine Pentury Cindi Tiffany Wahyono Putri Damula, Ariel Putra Wijaya Daniel Andrew Shane Chayono Danny Manongga Delikasi Sarumaha Ega Lestari Ega Lestari Eko Sediyono Elma Christin Felix Togap Rosario Felix Felix, Felix Togap Rosario Frederik Samuel Papilaya FX Mario R. M. Junior Garry Fatrick Bianca Madika Gerald Kale DJo Indrastanti Ratna Widiasari Irawan, Frengki Kristoko Dwi Hartomo Lasmono Trisunaryanto Leba, Olivia Devi Chesia Lestari, Ega Lismiati Manguling Louis Ferdynan Wirawan Madika, Garry Fatrick Bianca Marcelinus Kartika Aji Utomo Maria Maria Muay, Nikson Theys Nawanda, Arya Krizna Nurramadhani, Latifa Parera, Neonatal March Petrus Odeng Saekoko Petrus Siregar Prawiro, Aldo Puteri Justia Kardia Momuat Wahani Putranto, Hilarius Juan Setio Putu Nathania Ardiyani Radius Tanone Radjulan, Juins Carlo Ranti, Benny Ratna A. I. Wulandari Relis Sabarua Rispa Rianti Damanik Riyanto, Joseph Alan Robertson Oil, Ryfand Ronny Prabowo Rulandi, Thomas Sarumaha, Delikasi Satria Adi Negara, Satria Adi Negara Siregar, Petrus Sri Yulianto Joko Prasetyo Takandjandji, Ravhides Luta Lapu Teguh Wahyono Tierza Widy Chrisanty Victor Alva Andrian Rehy Vivo Benfica Gallo, Ferdinandus Yani Rahardja Yoga Aji Handoko Yohanes Hendro Agus Yong Giovani Edbert Yulita, Riskila