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All Journal Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Jurnal Bina Praja Jurnal Ilmiah Administrasita' Jurnal Ilmu Administrasi Negara Journal of Innovative and Creativity
Mursak Mursak
Program Studi Administrasi Publik Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas Muhammadiyah Sinjai, Makassar, Indonesia
Humanities Decision Sciences, Operations Research & Management Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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Optimalisasi Pelayanan Publik Berbasis Digital Di Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Sinjai Ihsan Ihsan; Mursak Mursak; Salman salman
Jurnal Ilmu Administrasi Negara Vol. 22 No. 2 (2025): Desember: Jurnal Ilmu Administrasi Negara
Publisher : Universitas Mbojo Bima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59050/jian.v22i2.313

Abstract

The digitalization of public services is a strategic step by the government to improve efficiency and service quality for society. This study aims to analyze the implementation of digital-based public services at the Department of Population and Civil Registration (Disdukcapil) of Sinjai Regency, identify supporting and inhibiting factors, and formulate optimization strategies based on empirical data. This research employed a descriptive qualitative approach through in-depth interviews, participatory observation, and document review. The findings indicate that the adoption of digital systems such as the Population Administration Information System (SIAK), Online Dukcapil, and Dukcapil Self-Service Kiosk (ADM) has facilitated easier access for the public. However, limited technological infrastructure, human resource competencies, and digital literacy remain major challenges. Supporting factors include regulatory frameworks, leadership commitment, and growing public demand. Optimization strategies include capacity building for human resources, strengthening IT infrastructure, digital literacy education, and developing more adaptive and integrated service systems.
Co-Authors Abd. Rahman Adismayana Adismayana Cici Trisnawati Dian Syahrun Nidha Fitriani Hasdinawati Hasdinawati Ihsan Ihsan Juang Gagah Mahardhika Jusniaty, Jusniaty Kiki Rasmala Sani M. Erwin Syukri Muhammad Lutfi Muhammad Takdir Muhlis Hajar Adiputra Mutahhara Mutahhara Salman Sitta Ramadhani Idris