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All Journal JUPIIS: Jurnal Pendidikan Ilmu-ilmu Sosial NUSANTARA : Jurnal Ilmu Pengetahuan Sosial JOURNAL OF SCIENCE AND SOCIAL RESEARCH Jurnal Ilmiah Manajemen Kesatuan Jurnal Scientia Economics and Digital Business Review Berajah Journal Jurnal Fokus Manajemen Jurnal Multidisiplin Dehasen (MUDE) International Journal of Social Science, Education, Communication and Economics JURNAL EKONOMI BISNIS DAN MANAJEMEN Jurnal Ekonomi Bisnis dan Manajemen Jurnal Informatika Polinema (JIP) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Commodities, Journal of Economic and Business Proceeding of International Conference on Humanity Education and Society Journal of Ekonomics, Finance, and Management Studies International Journal of Management, Economic and Accounting
Muhammad Alfahmi
Universitas Pembangunan Pancabudi, Medan, North Sumatera, Indonesia
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Journal : Jurnal Ilmiah Manajemen Kesatuan

 1 
Knowledge Management Strategy for Enhancing Public Information Services at Diskominfo Medan Muhammad Alfahmi; Alfikri, Muhammad
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 5 (2025): JIMKES Edisi September 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i5.3563

Abstract

This study aims to analyze the strategy of implementing knowledge management in optimizing programs and activities of the Medan City Communication and Information Service (Dinas Komunikasi dan Informatika/Diskominfo), especially in the dissemination of public information. The background of this study is based on the importance of effective knowledge management so that public information can be delivered quickly, precisely, and accurately to the public. The research method used is qualitative with a case study approach. Data were collected through interviews, observations, and documentation studies. The results of the study indicate that the implementation of knowledge management in the Medan City Diskominfo includes three main stages: knowledge acquisition, knowledge storage and management, and knowledge distribution. Although there have been initiatives in the implementation of information systems and internal training, challenges are still found such as limited human resources, lack of a culture of knowledge sharing, and suboptimal use of information technology. This study recommends increasing human resource capacity, developing an integrated digital platform, and strengthening internal policies to support a culture of knowledge sharing in order to improve the quality of public information services.
Co-Authors , Nashrudin Setiawan Abdi Setiawan Alfikri, Muhammad Catherine Krispina Br Ginting Darmilisani, Darmilisani Elok Nur Hamdana Fajar Hidayah Tullah Farida Ferine, Kiki Fauziah, Windana Fitriani Fitriani Hasrul Azwar Hasibuan Imam Fahrur Rozi Kiki Farida Ferine Kristina Lubis, Mega Agnesi Muhammad Arief Wijaya Nizamuddin Pratama, Siswa Railiza Saragih Siti Fatimah Siti Mutiah Hasibuan Sonya Prima Sari Girsang SRI RAHAYU Tiara Okty Pratiwi Lubis Tiara, Wica Tinambunan, Eka Santa Darmawati Yohny Anwar Zibran, Aldi