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All Journal ASEAN Journal on Hospitality and Tourism Jurnal Kepariwisataan dan Hospitalitas Indonesian Journal for Social Responsibility Sadar Wisata: Jurnal Pariwisata Journal Of Humanities Community Empowerment Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan Studies in Social Sciences and Humanities Sadar Wisata: Jurnal Pariwisata POLITICO
Juhanda Juhanda
Universitas Muhammadiyah Jember
Religion Agriculture, Biological Sciences & Forestry Humanities Astronomy Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Social Sciences Other

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Recovery Strategies of Tourism Businesses in COVID-19 Pandemic in Indonesia Juhanda; Fulka 'Ilmy Avicenna Ralinas; Faozen; Hadi Jatmiko
Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan Vol. 6 No. 1 (2022)
Publisher : Research and Community Service Center, Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/jk.v6i1.462

Abstract

This paper explores compatible recovery strategies executed by the tourism business doers to survive their businesses due to the undeniable stagnation of the Covid-19 pandemic in Indonesia. The present study utilizes semi-structured online interviews to explore participants' activities, experiences, and strategies to maintain the tourism business during the COVID-19 pandemic. We garnered all data concerning the practical field experiences of participants by distributing google forms and collected further information from communication via telephone and WhatsApp chats. The research results showcased three strategies for the tourism business survival: improving hygiene and health standards, intensifying promotion, and operational cost control. Practically, this research will benefit tourism businesses to be more resilient in uncertain conditions in the future. The current study also contributes to the authority to resolve relevant policies incorporated with economic recovery related to the crisis due to the pandemic.
The Impact of Tourism Policies on Local Economic Empowerment Faozen; Edhi Siswanto; Juhanda
POLITICO Vol. 25 No. 1 (2025): JURNAL POLITICO FISIPOL
Publisher : Universitas Muhammadiyah Jember Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/politico.v25i1.3440

Abstract

This study examines the impact of tourism policies on local economic empowerment in the Jember Regency through a literature study. The tourism policy implemented focuses on the development of community-based destinations with an inclusive, participatory, and sustainable approach. The results of the study show that the policy can improve community welfare through increasing employment, income, and cultural and environmental preservation. Success factors for economic empowerment include active community involvement, multi-stakeholder collaboration, capacity building through training, and the use of digital technology. However, challenges such as inequality of benefits, socio-cultural damage, and environmental risks must be a concern so that economic empowerment can run sustainably. The study recommends strengthening adaptive policies and further empirical research to support inclusive and sustainable tourism development
Analisis Customer Relationship Management Terhadap Customer Experience Untuk Meningkatkan Akselerasi Daya Saing Pada Hotel Java Lotus Hotel Jember Syah Riza Octavy Sandy; Juhanda Juhanda; Hadi Jatmiko
Sadar Wisata: Jurnal Pariwisata Vol. 8 No. 2 (2025): Sadar Wisata: Jurnal Pariwisata
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/sw.v8i2.4358

Abstract

Di era digital saat ini, hampir tidak ada bisnis yang dapat bertahan tanpa dukungan pelanggan, menciptakan kepuasan dan pada akhirnya mengharapkan mereka untuk tetap setia pada layanan yang diberikan. Untuk itu, setiap perusahaan harus memiliki strategi untuk membangun kepuasan dan loyalitas pelanggan serta mampu menghadapi persaingan yang ada. Manajemen hubungan pelanggan dan strategi pengalaman pelanggan bertujuan untuk membuat pelanggan senang, yang pada gilirannya membuat mereka lebih setia. Dalam rangka mempercepat daya saing di hotel bintang empat di Kabupaten Jember, penelitian ini bertujuan untuk menganalisis dan mendefinisikan peran manajemen hubungan pelanggan dalam pengalaman pelanggan. Meskipun metode pengambilan sampel digunakan: Salah satu cara untuk mengetahui berapa banyak orang dari populasi yang memenuhi kriteria tertentu adalah dengan menggunakan pendekatan pengambilan sampel kuota. Berdasarkan jumlah pengunjung yang menginap di hotel dan menggunakan wawancara semi-terstruktur untuk memperoleh wawasan yang lebih dalam, penelitian ini menggunakan sampel hingga 120 responden dari keseluruhan hasil, simplulan, dan saran
Co-Authors Aditya Dimas Pratama Cristian Rizqi Anggraini Dodik Aris Setiawan Edhi Siswanto Edi Siswanto Faozen Faozen Faozen Fulka 'Ilmy Avicenna Ralinas Hadi Jatmiko Lailiya Nur Isnaini Mushthofa Kamal Octavy Sandy, Syah Riza Seno Sumowo Syah Riza Acotavy Sandy