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All Journal Jurnal Teknik Industri TEKMAPRO Journal of Industrial Engineering and Management JAM : Jurnal Aplikasi Manajemen Jurnal Informatika dan Teknik Elektro Terapan Journal of Industrial Engineering Management JATI UNIK : Jurnal Ilmiah Teknik dan Manajemen Industri Jurnal Inovasi Bisnis (Inovbiz) EKONOMIS : Journal of Economics and Business JURNAL PENDIDIKAN TAMBUSAI Journal of Humanities and Social Studies Jurnal Samudra Ekonomi dan Bisnis SULTANIST: Jurnal Manajemen dan Keuangan International Journal of Economics Development Research (IJEDR) Jurnal Teknik Industri Terintegrasi (JUTIN) Academia Open Jurnal Surya Teknika Nusantara Science and Technology Proceedings Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Quantitative Economics and Management Studies Indonesian Journal of Industrial Engineering & Management Juminten : Jurnal Manajemen Industri dan Teknologi JOURNAL LA MEDIHEALTICO Industrika : Jurnal Ilmiah Teknik Industri JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Jurnal Hasi Penelitian Dan Pengkajian Ilmiah Eksakta - JPPIE INCOME: Indonesian Journal of Community Service and Engagement Jurnal Sains Student Research IIJSE Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika J-CEKI Jati Emas (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat)
Minto Waluyo
Program Studi Teknik Industri Fakultas Teknik Universitas Pembangunan Nasional “Veteran” Jawa Timur
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Veterinary Other

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Journal : IIJSE

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Analysis of the Influence of Service and Product Quality on Repurchase Intensity through Customer Satisfaction Mediation of the Nasi Jamblang Mangdul Eating House Abdur Rafiq; Minto Waluyo
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 1 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i1.5684

Abstract

In an era of increasingly sharp competition, marketers need to improve product quality and service quality to emerge as winners in the competition. Nasi Jamblang is a typical Cirebon culinary dish characterized by the use of teak leaves as a wrapper or serving dish. The name Jamblang itself is the name of an area in Cirebon district. Nasi Jamblang has a variety of side dishes, including fried chili sauce, vegetable tofu, lungs, liver or meat stew, pergedel, potato satay, omelet, fried egg, fish stew, salted fish, tofu and tempeh, blekutak. The quality of a product is related to function, accuracy, and reliability. This research aims to determine the effect of service level and product quality on consumer satisfaction, which then influences repeat purchase interest at Nasi Jamblang Mangdul Restaurant. The research results obtained by researchers for the very good category were 43%, the good category was 40%, the enough 17%, and the less than 0% category.
The Effect of Marketing Mix (4p) on Perceived Value, Trust, Purchase, and Repurchase Decisions Using SEM Tools Sajidah Tiara Ayu Wiranda; Minto Waluyo
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 2 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i2.6264

Abstract

The rapidly evolving business landscape, particularly in manufacturing and service sectors, demands effective marketing strategies to secure a competitive edge and sustain market presence. This paper focuses on the chemical industry, exemplified by CV Rizqy Anhu Kemala, which faces challenges such as product quality dissatisfaction and increased competition. The study explores the impact of the 4P marketing mix—Product, Price, Promotion, Place—on perceived consumer value, trust, and repurchasing decisions. By collecting questionnaire data and applying Structural Equation Modeling (SEM), the research aims to provide insights. The findings show that the relationship between the independent variable product (X1) has a positive effect on perceived value, price (X2) does not have a positive effect on perceived value, promotion (X3) and location (X4) cannot be proven because these variables are excluded. While the perceived value attachment variable (Y) has a positive and significant effect on trust.
Analysis of Service Quality on the Starbucks Indonesia Application Using E-SERVQUAL and Importance Performance Analysis (IPA) Palmarosa Ardianti Putri Hardhika; Minto Waluyo
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 1 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i1.6570

Abstract

The advancement of technology has had a significant impact on various aspects of life, especially in terms of people’s dependence on digital services. This trend has driven e-commerce growth, especially in the food and beverage sector, including Starbucks Indonesia which offers a mobile application for enhanced customer experiences. Despites its popularity, the application has received a low rating of 2,4/5 on Google Play Store. This study aims to evaluate the app’s service quality using E-ServQual method, which assesses seven dimensions: efficiency, reliability, fulfillment, privacy, responsiveness, compensation, and contact. Additionally, Importance Performance Analysis is applied to identify critical performance factors requiring improvement. Data is collected through online surveys targeting users who have transacted via the app at least once. The result indicated that, 10 out of 19 service quality attributes exhibited negative gap values, indicating that user perceptions fell short of expectations in key areas such as responsiveness and privacy. These attributes were concentrated in Quadrant I of the IPA diagram. The study calculated an overall service quality level of 88% which, while relatively high, remains below the ideal 100% benchmark. This suggests notable gaps in meeting user needs, particularly when compared to industry standards for similar apps. Highlighting the need to prioritize service quality improvements across these 10 attributes to enhance the App’s service quality and meet user expectations. The study provides actionable recommendations for Starbucks Indonesia to prioritize service quality enhancements based on user feedback and performance analysis.
Analysis of Critical Factors Influencing Project Performance in Construction Projects at CV Adhi Citra Haryo Seto Seto, Adhimas Kunto Haryo; Anwar, Muhadjir; Waluyo, Minto
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 3 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.9810

Abstract

Construction projects often face challenges in meeting cost, time, and quality targets. This study aims to analyze: the effect of top management support as a critical factor on project performance, the effect of project team competence as a critical factor on project performance, the effect of green project practices as a critical factor on project performance, and the mediating role of project management effectiveness in these relationships. The research was conducted at CV Adhi Citra Haryo Seto, which managed seven projects during 2023–2025, involving 103 project personnel as respondents. Data were collected using questionnaires and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) in SmartPLS 4. The findings indicate that project performance at CV Adhi Citra Haryo Seto improves when top management provides consistent support, project teams demonstrate adequate competencies, and green project practices are effectively implemented. These three factors are reinforced through project management effectiveness, where well-prepared planning, structured coordination, and responsive control serve as the bridge that translates leadership support, team capabilities, and green project practices into tangible achievements in cost, time, quality, and project sustainability.
Co-Authors Aan Aan Abdillah, Giyo Sekhan Abdur Rafiq Aditya, Bintang Anggry Awan Putra Aisyah Elvina, Helga Albany, Rifka Aulia Amalia, Adella Andi Irawan Andre Vendi Pradana Anna Nikmatulloh Ardani, Natalia Caliysta Aryadinata, Rafi Basuki Rahmat Cintha Niszar BungaKusuma Dalili Batrisyia Enny Aryanny Farida Pulansari Febriana Putri Wahyono, Qhintara Febriari Megahayati Fertansyah, Ammalya Ananda Hani Aprilia Sari Hari, Ferdyansyah Bagus Az Hariyanto Hariyanto Helmy Widyantara Ian Adi Perdana Ramadhan Islami, Mega Kartika, Nuarita Tri Miftakhul Ainun Arif Mohamad Irwan Afandi Mohammad Syarofuddin Much Alfi Shoffan Muhadjir Anwar Muhammad Samsudin Nabila, Sabrina Salma Nesya Putri Ardianti Nugroho, Aqshal Daffa Nugroho, Tito Dwi Nurardisa, Acyuta Intan Olivia Cindy Pramita Ophelia, Thalita Khosyi Pailan Pailan Palmarosa Ardianti Putri Hardhika Permadi, Alfin Rizki Bagus Pratama, Deflin Riendra Pridynafiah, Levina Putri Adisti, Kirana Qudsiyah Qurrotul A'yun Qudsiyah Qurrotul A'yun Raden S.M. Setiaji Ramadhani, Novita Puspa Rendi Andika Pratama Rochmatullah, Faris Yasin Sajidah Tiara Ayu Wiranda Sanggar Ayu Prayoga Sanjaya, Clairine Aurellia Santoso, Sri Nadine Seto, Adhimas Kunto Haryo Siska Fitri Andini Siti Zulaikhah Sitompul, Adriel Suwandari, Putri Ayu Sya Ilma Marta Syafitri, Kharisma Thalita Khosyi Ophelia Tiara Nindya Laksana Tuhu Agung Rachmanto Tuhu Agung Rachmanto Ulin Nuha Aditya Widodo, Tegar Garin Widyatara, Alfina Yoga Atmaja