Article Per Year (5 Year)
p-Index From 2021 - 2026
8.127
P-Index
This Author published in this journals
All Journal Jurnal Teknik Industri TEKMAPRO Journal of Industrial Engineering and Management JAM : Jurnal Aplikasi Manajemen Jurnal Informatika dan Teknik Elektro Terapan Journal of Industrial Engineering Management JATI UNIK : Jurnal Ilmiah Teknik dan Manajemen Industri Jurnal Inovasi Bisnis (Inovbiz) EKONOMIS : Journal of Economics and Business JURNAL PENDIDIKAN TAMBUSAI Journal of Humanities and Social Studies Jurnal Samudra Ekonomi dan Bisnis SULTANIST: Jurnal Manajemen dan Keuangan International Journal of Economics Development Research (IJEDR) Jurnal Teknik Industri Terintegrasi (JUTIN) Jurnal Surya Teknika Nusantara Science and Technology Proceedings Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Quantitative Economics and Management Studies Indonesian Journal of Industrial Engineering & Management Juminten : Jurnal Manajemen Industri dan Teknologi JOURNAL LA MEDIHEALTICO Industrika : Jurnal Ilmiah Teknik Industri JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Jurnal Hasi Penelitian Dan Pengkajian Ilmiah Eksakta - JPPIE INCOME: Indonesian Journal of Community Service and Engagement Jurnal Sains Student Research IIJSE Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika Jurnal Cendekia Ilmiah Jati Emas (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat) Academia Open
Minto Waluyo
Program Studi Teknik Industri Fakultas Teknik Universitas Pembangunan Nasional “Veteran” Jawa Timur
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Veterinary Other

Published : 73 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 4 Documents
Search
Journal : Academia Open

 1 
SEM PLS Evidence on Workload, Workforce Adequacy, Job Satisfaction, and Performance: Bukti SEM PLS tentang Beban Kerja, Kecukupan Tenaga Kerja, Kepuasan Kerja, dan Kinerja Karyawan Octaviani, Elistia; Waluyo, Minto
Academia Open Vol. 11 No. 1 (2026): June
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.11.2026.13439

Abstract

General Background: Employee performance is a critical factor in sustaining production continuity and competitiveness in small-scale manufacturing industries. Specific Background: In a paving manufacturing company applying a make-to-stock system, production targets are frequently achieved through overtime, indicating underlying performance challenges related to workload and workforce conditions. Knowledge Gap: Limited empirical evidence explains how workload, workforce adequacy, work environment, and motivation interact with job satisfaction and performance within small manufacturing contexts using SEM-PLS analysis. Aims: This study examines the relationships among workload, work environment, work motivation, and workforce adequacy on job satisfaction and employee performance, including the mediating role of job satisfaction. Results: The findings reveal that workload significantly affects job satisfaction, while workforce adequacy and job satisfaction significantly contribute to employee performance; conversely, work environment and work motivation show no significant relationships. Job satisfaction mediates the linkage between workload and employee performance. Novelty: This study provides SEM-PLS empirical evidence highlighting job satisfaction as a mediating construct in small-scale manufacturing settings, particularly within paving production systems. Implications: The results suggest that managing workload balance and ensuring sufficient workforce allocation are essential strategies for improving employee performance and supporting sustainable production outcomes in similar industrial contexts. Highlights: Excess task demands correlate with changes in employee satisfaction levels. Adequate staffing contributes directly to improved work outcomes. Satisfaction serves as an intermediary linking task demands to output quality. Keywords: Workload, Workforce Adequacy, Job Satisfaction, Employee Performance, SEM-PLS
Perceived Value and Product Quality Associations with Loyalty in Salted Egg SMEs : Hubungan Perceived Value dan Kualitas Produk dengan Loyalitas pada UKM Telur Asin Purbaningtyas, Amelia; Waluyo, Minto
Academia Open Vol. 11 No. 1 (2026): June
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.11.2026.13690

Abstract

General Background: Micro, Small, and Medium Enterprises (MSMEs) play a critical role in economic stability, requiring strategies to sustain customer loyalty in competitive markets. Specific Background: The salted egg SME industry faces declining sales, operational inconsistencies, and challenges in maintaining product quality and perceived value, which affect consumer behavior. Knowledge Gap: Previous studies have not comprehensively integrated product quality, customer experience, and perceived value into a sequential behavioral model linking purchase intention, satisfaction, repeat purchase, and customer loyalty. Aims: This study aims to analyze the relationships among product quality, customer experience, and perceived value on purchase intention, satisfaction, repeat purchases, and customer loyalty using Structural Equation Modeling (SEM). Results: The findings indicate that perceived value and product quality significantly and positively affect purchase intention, while customer experience shows a positive but insignificant relationship. Purchase intention significantly influences satisfaction, which subsequently drives repeat purchases, and repeat purchases significantly lead to customer loyalty. Novelty: This study proposes a hierarchical causal model that explains customer loyalty formation through sequential behavioral stages within salted egg SMEs. Implications: The results provide a strategic basis for SMEs to prioritize product quality and perceived value to strengthen sustainable customer loyalty and guide future research in developing more comprehensive behavioral models. Highlights: Value perception shows the strongest contribution in shaping early-stage consumer decisions. Sequential linkage from intention to satisfaction and repurchase forms a continuous behavioral pathway. Experiential aspects demonstrate limited statistical contribution in initial decision formation. Keywords: Perceived Value, Product Quality, Customer Experience, Customer Loyalty, Structural Equation Modeling
Pricing Promotion and Online Reviews Drive Customer Loyalty at Mie Gacoan Restaurants in Surabaya : Promosi Harga dan Ulasan Online Mendorong Loyalitas Pelanggan Restoran Mie Gacoan di Surabaya Khasanah, Dewi; Waluyo, Minto
Academia Open Vol. 11 No. 1 (2026): June
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.11.2026.14036

Abstract

General Background The food and beverage industry is experiencing rapid expansion, intensifying competition and necessitating a deeper understanding of consumer behavior in culinary markets. Specific Background This study examines how the marketing mix (product, price, place, promotion) and electronic word of mouth (e-WOM) relate to purchase intention, purchase decision, repurchase, and customer loyalty within a single integrated framework. Knowledge Gap Prior studies present inconsistent findings and often analyze relationships partially, with limited attention to the sequential process from purchase intention to loyalty. Aims This research aims to analyze the simultaneous relationships among marketing mix variables and e-WOM toward consumer behavioral stages culminating in loyalty. Results The findings indicate that price, promotion, and e-WOM significantly and positively relate to purchase intention, while product and place do not show significant relationships. Purchase intention significantly relates to purchase decisions, which subsequently relate to repurchase behavior and ultimately to customer loyalty. Novelty This study proposes an integrated structural model linking marketing mix and e-WOM to a full behavioral pathway from intention to loyalty using Structural Equation Modeling. Implications The results highlight the central role of pricing strategy, promotional activities, and online reviews in shaping consumer behavior and sustaining long-term loyalty in the culinary sector. Highlights: Significant drivers of purchase intention originate from pricing, promotional activities, and online reviews. Consumer behavior progresses sequentially from intention to decision, then repeat transactions and retention. Product attributes and distribution aspects show limited contribution within the modeled relationships. Keywords: Consumer Behavior, E-WOM, Marketing Mix
User Satisfaction Analysis of QPON Indonesia Using TAM-IPA: Analisis Kepuasan Pengguna Aplikasi QPON Indonesia Menggunakan TAM-IPA Nabila, Aisyatun; Waluyo, Minto
Academia Open Vol. 11 No. 1 (2026): June
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.11.2026.14016

Abstract

General Background: Rapid digital transformation and increasing internet penetration in Indonesia have accelerated the adoption of application-based promotional services, including online discount voucher platforms. Specific Background: QPON Indonesia provides digital vouchers for shopping, food, beverages, and entertainment; however, negative user reviews on Google Play Store and App Store indicate unresolved service quality issues and unmet user expectations. Knowledge Gap: Previous studies on QPON Indonesia were limited to sentiment classification of user reviews and did not comprehensively measure user satisfaction or identify service improvement priorities using user acceptance constructs. Aims: This study aims to analyze user satisfaction with QPON Indonesia using the Technology Acceptance Model (TAM) and Importance Performance Analysis (IPA) and to determine priority attributes for service improvement. Results: The study involved 216 respondents and confirmed that all questionnaire items were valid and reliable. The overall satisfaction conformity level reached 88.2%, indicating that application performance had not fully met user expectations. IPA mapping identified four priority attributes in Quadrant I, namely PU4, PEOU1, PEOU2, and ATU2, which represent highly important attributes with relatively low performance. Recommended improvements include AI-personalized recommendations, User-Centered Design implementation, authentication system refinement, and gamification optimization. Novelty: This study integrates TAM and IPA to evaluate user satisfaction and determine service improvement priorities for QPON Indonesia based on negative user review indications. Implications: The findings provide practical insight for improving digital voucher application services and support strategic decision-making for application maintenance and user satisfaction management. Highlights: Overall conformity level reached 88.2%, indicating unmet user expectations. Four critical service attributes were categorized as high-priority improvement areas. Personalized recommendations and authentication refinement were proposed for service optimization. Keywords: IPA, QPON Indonesia, Satisfaction, TAM
Co-Authors Aan Aan Abdillah, Giyo Sekhan Abdur Rafiq Aditya, Bintang Anggry Awan Putra Aisyah Elvina, Helga Albany, Rifka Aulia Amalia, Adella Andi Irawan Andre Vendi Pradana Anna Nikmatulloh Ardani, Natalia Caliysta Aryadinata, Rafi Basuki Rahmat Cintha Niszar BungaKusuma Dalili Batrisyia Enny Aryanny Farida Pulansari Febriana Putri Wahyono, Qhintara Febriari Megahayati Fertansyah, Ammalya Ananda Hani Aprilia Sari Hari, Ferdyansyah Bagus Az Hariyanto Hariyanto Helmy Widyantara Ian Adi Perdana Ramadhan Islami, Mega Kartika, Nuarita Tri Khasanah, Dewi Miftakhul Ainun Arif Mohamad Irwan Afandi Mohammad Syarofuddin Much Alfi Shoffan Muhadjir Anwar Muhammad Samsudin Nabila, Aisyatun Nabila, Sabrina Salma Nesya Putri Ardianti Nugroho, Aqshal Daffa Nugroho, Tito Dwi Nurardisa, Acyuta Intan Octaviani, Elistia Olivia Cindy Pramita Ophelia, Thalita Khosyi Pailan Pailan Palmarosa Ardianti Putri Hardhika Permadi, Alfin Rizki Bagus Pratama, Deflin Riendra Pridynafiah, Levina Purbaningtyas, Amelia Putri Adisti, Kirana Qudsiyah Qurrotul A'yun Qudsiyah Qurrotul A'yun Raden S.M. Setiaji Ramadhani, Novita Puspa Rendi Andika Pratama Rochmatullah, Faris Yasin Sajidah Tiara Ayu Wiranda Sanggar Ayu Prayoga Sanjaya, Clairine Aurellia Santoso, Sri Nadine Seto, Adhimas Kunto Haryo Siska Fitri Andini Siti Zulaikhah Sitompul, Adriel Suwandari, Putri Ayu Sya Ilma Marta Syafitri, Kharisma Thalita Khosyi Ophelia Tiara Nindya Laksana Tuhu Agung Rachmanto Tuhu Agung Rachmanto Ulin Nuha Aditya Widodo, Tegar Garin Widyatara, Alfina Yoga Atmaja