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All Journal Jurnal Teknik Industri TEKMAPRO Journal of Industrial Engineering and Management JAM : Jurnal Aplikasi Manajemen Jurnal Informatika dan Teknik Elektro Terapan Journal of Industrial Engineering Management JATI UNIK : Jurnal Ilmiah Teknik dan Manajemen Industri Jurnal Inovasi Bisnis (Inovbiz) EKONOMIS : Journal of Economics and Business JURNAL PENDIDIKAN TAMBUSAI Journal of Humanities and Social Studies Jurnal Samudra Ekonomi dan Bisnis SULTANIST: Jurnal Manajemen dan Keuangan International Journal of Economics Development Research (IJEDR) Jurnal Teknik Industri Terintegrasi (JUTIN) Academia Open Jurnal Surya Teknika Nusantara Science and Technology Proceedings Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Quantitative Economics and Management Studies Indonesian Journal of Industrial Engineering & Management Juminten : Jurnal Manajemen Industri dan Teknologi JOURNAL LA MEDIHEALTICO Industrika : Jurnal Ilmiah Teknik Industri JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Jurnal Hasi Penelitian Dan Pengkajian Ilmiah Eksakta - JPPIE INCOME: Indonesian Journal of Community Service and Engagement Jurnal Sains Student Research IIJSE Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika J-CEKI Jati Emas (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat)
Minto Waluyo
Program Studi Teknik Industri Fakultas Teknik Universitas Pembangunan Nasional “Veteran” Jawa Timur
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Veterinary Other

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Analysis of the Effect of E-Services Quality on Customer Satisfaction and Repurchase Decisions on E-Commerce Shopee Dalili Batrisyia; Minto Waluyo
Inovbiz: Jurnal Inovasi Bisnis Vol 10, No 2 (2022)
Publisher : Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/inovbiz.v10i2.2497

Abstract

Currently the times and technological developments are increasingly rapid and sophisticated so that people use digital technology more to meet their needs. This study aims to determine the effect and simultaneous equations of e-service quality variables (efficiency, fulfillment, reliability, privacy, responsiveness, compensation and contact) on satisfaction and repurchase decisions of Shopee e-commerce customers. This research was conducted using a quantitative descriptive approach. This study uses more than one endogenous variable, so the tools that can be used are SEM (Structural Equation Modeling) and PLS (Partial Least Square). However, in this problem the feasibility and compliance using SEM with the assumption of ML (Maximum Like-lihood) technique with a range of 100-200 samples. The results of the research on the analysis of the influence of e-service quality on customer satisfaction and repurchase decisions at E-Commerce Shopee that have been analyzed, obtained several conclusions, namely efficiency, fulfillment, reliability, responsiveness, privacy, compensation and contact variables have a significant effect if they become one variable. exogenous namely e-service quality. The e-service quality variable has a significant effect on customer satisfaction and repurchase decisions. Simultaneous equations obtained from the analysis of the effect of E-Service Quality on Customer Satisfaction and Repurchase Decisions at E-Commerce Shopee are Y1 = 0.835 X + Z2 and Y2 = 0.750 Y1 + Z3.
Analisis Kepuasan Pelanggan terhadap Pelayanan Shopeefood Delivery di Kota Surabaya dengan Pendekatan Customer Value Analysis (CVA) Qudsiyah Qurrotul A'yun; Minto Waluyo
JATI UNIK : Jurnal Ilmiah Teknik dan Manajemen Industri Vol 6, No 1 (2022): October
Publisher : Industrial Engineering, Engineering of Faculty, Universitas Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30737/jatiunik.v6i1.2650

Abstract

With the current developments, it causes the community to demand that the company continue to improve its services better in accordance with its expectations through the elements in the services provided to the community so that customers feel satisfied with the existing services. The purpose of this study is to determine customer satisfaction based on the position of the Customer Value Map on Shopeefood Delivery. This research uses quantitative methods with a Customer Value Analysis (CVA) approach. By using application design, reliability, customer service, and security as free variables and customer satisfaction as bound variables. The population in this study is Generation Z who use ShopeeFood Delivery services in the city of Surabaya.  Meanwhile, samples taken by researchers using the Bernoulli formula and a margin of error of 5% were found by 73 respondents. The results of this study found that Shopeefood prices are considered more expensive than Grabfood and the quality of service provided by Grabfood is better than Shopeefood. So that allows customers to move to Grabfood Delivery as a competitor is quite large.Dengan perkembangan yang ada saat ini menyebabkan masyarakat menuntut perusahaan untuk terus meningkatkan pelayanannya semakin lebih baik sesuai dengan harapannya melalui unsur-unsur yang ada dalam pelayanan yang diberikan kepada masyarakat sehingga para pelanggan merasa puas atas pelayanan yang ada. Tujuan pada penelitian ini yakni untuk mengetahui kepuasan pelanggan berdasarkan posisi dari Customer Value Map pada Shopeefood Delivery. Penelitian ini menggunakan metode kuantitatif dengan pendekatan Customer Value Analysis (CVA). Dengan menggunakan desain aplikasi, reliabilitas, customer servis, dan keamanan sebagai variabel bebas dan kepuasan pelanggan sebagai variabel terikat. Populasi dalam penelitian ini adalah Generasi Z yang menggunakan layanan jasa ShopeeFood Delivery di Kota Surabaya. Sedangkan sampel yang diambil oleh peneliti dengan menggunakan rumus Bernoulli dan margin of error sebesar 5% ditemukan sebanyak 73 responden. Hasil penelitian ini menemukan bahwa harga Shopeefood dinilai lebih mahal dibandingkan Grabfood serta kualitas pelayanan yang diberikan Grabfood lebih baik dibandingkan dengan Shopeefood. Sehingga memungkinkan pelanggan berpindah ke Grabfood Delivery sebagai pesaingnya cukup besar. 
Analisis Kepuasan Pelanggan terhadap Pelayanan Shopeefood Delivery di Kota Surabaya dengan Pendekatan Customer Value Analysis (CVA) Qudsiyah Qurrotul A'yun; Minto Waluyo
JATI UNIK : Jurnal Ilmiah Teknik dan Manajemen Industri Vol. 6 No. 1 (2022): October
Publisher : Industrial Engineering, Engineering of Faculty, Universitas Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30737/jatiunik.v6i1.2650

Abstract

With the current developments, it causes the community to demand that the company continue to improve its services better in accordance with its expectations through the elements in the services provided to the community so that customers feel satisfied with the existing services. The purpose of this study is to determine customer satisfaction based on the position of the Customer Value Map on Shopeefood Delivery. This research uses quantitative methods with a Customer Value Analysis (CVA) approach. By using application design, reliability, customer service, and security as free variables and customer satisfaction as bound variables. The population in this study is Generation Z who use ShopeeFood Delivery services in the city of Surabaya.  Meanwhile, samples taken by researchers using the Bernoulli formula and a margin of error of 5% were found by 73 respondents. The results of this study found that Shopeefood prices are considered more expensive than Grabfood and the quality of service provided by Grabfood is better than Shopeefood. So that allows customers to move to Grabfood Delivery as a competitor is quite large.Dengan perkembangan yang ada saat ini menyebabkan masyarakat menuntut perusahaan untuk terus meningkatkan pelayanannya semakin lebih baik sesuai dengan harapannya melalui unsur-unsur yang ada dalam pelayanan yang diberikan kepada masyarakat sehingga para pelanggan merasa puas atas pelayanan yang ada. Tujuan pada penelitian ini yakni untuk mengetahui kepuasan pelanggan berdasarkan posisi dari Customer Value Map pada Shopeefood Delivery. Penelitian ini menggunakan metode kuantitatif dengan pendekatan Customer Value Analysis (CVA). Dengan menggunakan desain aplikasi, reliabilitas, customer servis, dan keamanan sebagai variabel bebas dan kepuasan pelanggan sebagai variabel terikat. Populasi dalam penelitian ini adalah Generasi Z yang menggunakan layanan jasa ShopeeFood Delivery di Kota Surabaya. Sedangkan sampel yang diambil oleh peneliti dengan menggunakan rumus Bernoulli dan margin of error sebesar 5% ditemukan sebanyak 73 responden. Hasil penelitian ini menemukan bahwa harga Shopeefood dinilai lebih mahal dibandingkan Grabfood serta kualitas pelayanan yang diberikan Grabfood lebih baik dibandingkan dengan Shopeefood. Sehingga memungkinkan pelanggan berpindah ke Grabfood Delivery sebagai pesaingnya cukup besar. 
PERFORMANCE ANALYSIS OF TOY COMPANIES USING BALANCED SCORECARD METHOD INTEGRATED WITH OMAX AND TLS (Case Study: PT. X) Andre Vendi Pradana; Minto Waluyo
Journal of Industrial Engineering Management Vol 8, No 1 (2023): Journal of Industrial Engineering and Management Vol 8 No 1
Publisher : Center for Study and Journal Management FTI UMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33536/jiem.v8i1.1491

Abstract

PT. X is a company engaged in the toy industry. Located in Surabaya, this company has the vision to become a quality and professional toy manufacturer. Along with the increasingly intense competition in the industrial world, every company must compete to improve its performance evenly. So far, the performance measurement conducted by PT. X only tends to financial measures, so other factors receive less attention. It will impact delays in the process of achieving the vision set by the company. Against the background of these problems, it is necessary to conduct a thorough performance appraisal using the balanced scorecard method integrated with the factual matrix (OMAX). PT.X Performance Evaluation Results using the balanced scorecard method weighted 16 key performance indicators (KPI) with the Objective Matrix (OMAX). 4 KPIs belong to the green category, which means that they have exceeded the target, 7 KPIs belonged to the yellow category, which means that it needs to be improved so the performance can be improved according to the targets expected by the company, and 5 KPIs belonging to the red category which means it needs special attention to get it immediately corrective action. 
On/Off Temperature Monitoring and Control via the Internet of Things Using iTCLab Kit Basuki Rahmat; Minto Waluyo; Tuhu Agung Rachmanto
Nusantara Science and Technology Proceedings 7st International Seminar of Research Month 2022
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/nstp.2023.3325

Abstract

With the Internet of Things (IoT) gradually evolving as the next phase of the Internet's evolution, it becomes important to recognize the various potential domains for IoT deployments, and research challenges especially those related to monitoring and control applications in industry. This paper shows how to program a simple On/Off temperature control system via IoT using Arduino and the iTCLab Kit. Meanwhile, for monitoring and controlling temperature via cellphone, the IoT MQTT Panel is used. The experimental results show that the control system has worked well. This is indicated by controlling and monitoring the results of temperature control via cell phone as expected.
Temperature Monitoring via the Internet of Things Using PID-iTCLab Basuki Rahmat; Minto Waluyo; Tuhu Agung Rachmanto
Nusantara Science and Technology Proceedings 7st International Seminar of Research Month 2022
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/nstp.2023.3332

Abstract

iTCLab or Internet-Based Temperature Control Lab is a temperature control kit for feedback control applications with an ESP32 Microcontroller, LED, two heaters, and two temperature sensors. The heater power output is adjusted to maintain the desired temperature setpoint. Thermal energy from the heater is transferred by conduction, convection, and radiation to the temperature sensor. Heat is also transferred from the device to the environment. In this paper, it is shown how to program temperature monitoring on the iTCLab Kit via the Internet of Things (IoT) using the Arduino programming language. The controller used is Proportional Integral and Derivative (PID). From the experimental results, the temperature monitoring system works well, and the results of temperature control via a cellphone using the IoT MQTT Panel are shown by the real situation
Analysis of Low-Income Community Level Models as Determinants of Waste Management, Clean Living Behavior, and Environmental Health in Surabaya City Febriari Megahayati; Farida Pulansari; Minto Waluyo
Quantitative Economics and Management Studies Vol. 4 No. 4 (2023)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.qems1728

Abstract

As the second largest city in Indonesia, Surabaya deals with various problems, one of which is about poverty. It will lead to other problems, such as environmental problems, especially in the field of environmental health, clean water. The volume of household waste in Surabaya City which reaches 8-9 thousand tons/m3 also exacerbates environmental and environmental health problems. This study aims to analyze the influence of Low-Income Communities (LIC) on Clean Living Behavior (CLB) and Waste Management, the influence of Clean-Living Behavior (CLB) on Environmental Health and the influence of Waste on Environmental Health. This type of research is descriptive quantitative. The source of research data used secondary data obtained from several data sources with a target of 154 urban villages in the Surabaya city. Data collection techniques were carried out using Field Research techniques. The research method employed the AMOS SEM method. The results of the study revealed that Low-Income Communities have a significant influence on the variables of Clean-Living Behavior and Waste in the Surabaya Community. Meanwhile, Clean Living Behavior and Waste do not have a significant influence on Environmental Health variables in the people of Surabaya.
Analisis Faktor Produktivitas Kerja Menggunakan Smart PLS pada Industri Konstruksi Baja Cintha Niszar BungaKusuma; Minto Waluyo
JATI UNIK : Jurnal Ilmiah Teknik dan Manajemen Industri Vol. 7 No. 1 (2023): October
Publisher : Industrial Engineering, Engineering of Faculty, Universitas Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30737/jatiunik.v7i1.5141

Abstract

Changes in work patterns after the COVID-19 pandemic have an impact on CV's daily productivity. Superior Jaya. Companies engaged in steel construction have decreased work productivity which has resulted in a decrease in company performance. This study aims to determine the relationship between work motivation, occupational health and job satisfaction on work productivity and to determine the relationship between work productivity and employee welfare. This research was conducted with a quantitative descriptive approach using Smart Pls software for SEM modeling. The results of this study found that there is a significant influence between occupational health on work productivity and there is a significant influence between work motivation on work productivity. Then there is no effect of job satisfaction on work productivity and work productivity does not have a significant effect on employee welfare. Efforts to increase work productivity can be done by improving the ergonomics of the workspace, striving for a balance between salary and workload, and increasing employee job satisfaction by providing bonuses. This research can provide efforts to improve the work environment to be more productive and also scientific confirmation of the relationship between occupational health, work motivation, and work productivity in the context of the steel construction industry.
The Influence Of Competence, Training, And Career Development On Job Satisfaction And Employee Performance Sanggar Ayu Prayoga; Minto Waluyo
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 7, No 3 (2023): JHSS (Journal of Humanities and Social Studies)
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v7i3..8183

Abstract

The study examined how employee performance and job satisfaction at XYZ Company are impacted by competence, training, and career development. Data are taken from the sample at this point in the data collection process. Purposive sampling is the technique employed to collect the data. In order to determine whether there is a relationship or influence between the two variables (independent variable and dependent variable), this study employs a technique. This study includes the whole population of 43 persons from XYZ company who have engaged in employee development activities in the last year. The Partials Least Squares test is used to test hypotheses. According to the findings of this study, competence has a positive and significant impact on job satisfaction, training has a positive and significant impact on job satisfaction, career development has a positive and significant impact on job satisfaction, and job satisfaction has a positive and significant impact on employee performance at XYZ company. The relationship model equation between exogenous and endogenous variables is hence Y2= 0,371 X1 + 0,202 X2 + 0,286 X3.
ANALISIS POTENSI EKSPOR PRODUK DAMAR KURUNG KHAS GRESIK KE SELURUH NEGARA MENGGUNAKAN TRADE MAP Raden S.M. Setiaji; Minto Waluyo
JOURNAL SAINS STUDENT RESEARCH Vol. 2 No. 1 (2024): Februari: Jurnal Sains Student Research
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jssr.v2i1.698

Abstract

Exporting is the process of sending goods abroad for sale, with two main options namely, direct export without third-party intermediaries or indirect export through an export management company (EMC) or piggyback export. EMC, based in the United States, serves as an export department for several manufacturers. Export of piggyback involves joint sales with other manufacturers. HS codes and Trade Map, trade data services, are key in understanding and guiding strategic export decisions. Trade Map analysis on parenthetical resin exports shows America, supported by the United Kingdom and France, as a potential country. With understanding and analytical tools such as Trade Map, the company can increase its opportunities in the global market.
Co-Authors Aan Aan Abdillah, Giyo Sekhan Abdur Rafiq Aditya, Bintang Anggry Awan Putra Aisyah Elvina, Helga Albany, Rifka Aulia Amalia, Adella Andi Irawan Andre Vendi Pradana Anna Nikmatulloh Ardani, Natalia Caliysta Aryadinata, Rafi Basuki Rahmat Cintha Niszar BungaKusuma Dalili Batrisyia Enny Aryanny Farida Pulansari Febriana Putri Wahyono, Qhintara Febriari Megahayati Fertansyah, Ammalya Ananda Hani Aprilia Sari Hari, Ferdyansyah Bagus Az Hariyanto Hariyanto Helmy Widyantara Ian Adi Perdana Ramadhan Islami, Mega Kartika, Nuarita Tri Miftakhul Ainun Arif Mohamad Irwan Afandi Mohammad Syarofuddin Much Alfi Shoffan Muhadjir Anwar Muhammad Samsudin Nabila, Sabrina Salma Nesya Putri Ardianti Nugroho, Aqshal Daffa Nugroho, Tito Dwi Nurardisa, Acyuta Intan Olivia Cindy Pramita Ophelia, Thalita Khosyi Pailan Pailan Palmarosa Ardianti Putri Hardhika Permadi, Alfin Rizki Bagus Pratama, Deflin Riendra Pridynafiah, Levina Putri Adisti, Kirana Qudsiyah Qurrotul A'yun Qudsiyah Qurrotul A'yun Raden S.M. Setiaji Ramadhani, Novita Puspa Rendi Andika Pratama Rochmatullah, Faris Yasin Sajidah Tiara Ayu Wiranda Sanggar Ayu Prayoga Sanjaya, Clairine Aurellia Santoso, Sri Nadine Seto, Adhimas Kunto Haryo Siska Fitri Andini Siti Zulaikhah Sitompul, Adriel Suwandari, Putri Ayu Sya Ilma Marta Syafitri, Kharisma Thalita Khosyi Ophelia Tiara Nindya Laksana Tuhu Agung Rachmanto Tuhu Agung Rachmanto Ulin Nuha Aditya Widodo, Tegar Garin Widyatara, Alfina Yoga Atmaja