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All Journal Jurnal Teknik Industri TEKMAPRO Journal of Industrial Engineering and Management Jurnal Informatika dan Teknik Elektro Terapan EKONOMIS : Journal of Economics and Business Jurnal Samudra Ekonomi dan Bisnis SULTANIST: Jurnal Manajemen dan Keuangan International Journal of Economics Development Research (IJEDR) Jurnal Teknik Industri Terintegrasi (JUTIN) Jurnal Surya Teknika Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Indonesian Journal of Industrial Engineering & Management JOURNAL LA MEDIHEALTICO Industrika : Jurnal Ilmiah Teknik Industri JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Jurnal Hasi Penelitian Dan Pengkajian Ilmiah Eksakta - JPPIE IIJSE Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika
Minto Waluyo
Teknik Industri UPN “ Veteran “ Jatim
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Electrical & Electronics Engineering Energy Engineering Health Professions Industrial & Manufacturing Engineering Library & Information Science Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Veterinary

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Analisis Peramalan Permintaan Produk Handuk Tipe A pada PT TUV dengan Metode Time Series Aryadinata, Rafi; Waluyo, Minto
Industrika : Jurnal Ilmiah Teknik Industri Vol. 9 No. 3 (2025): Industrika: Jurnal Ilmiah Teknik Industri
Publisher : Fakultas Teknik Universitas Tulang Bawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37090/indstrk.v9i3.2119

Abstract

In the era of globalization, industry and trade in Indonesia are experiencing fierce competition. Technological advances require qualified human resources from formal or non-formal educational institutions with supporting facilities. This research focuses mainly on solving the problem of the type A towel production process which often occurs in the accumulation of goods in the Finishing Warehouse using the Moving Average and Single Exponential Smoothing methods. Due to the current changing market demand, the results of data processing carried out using POM-QM software show that the forecasting method with the Single Exponential Smoothing approach has the lowest Mean Absolute Percentage Error (MAPE) value among other methods, which is 32.637%, so this method was chosen in solving problems in the company because the smaller the error the smaller the possibility of bad things that will happen. Keywords: Demand, Moving Average, Single Exponential Smoothing, Technology
Analysis of Service Quality on the Starbucks Indonesia Application Using E-SERVQUAL and Importance Performance Analysis (IPA) Hardhika, Palmarosa Ardianti Putri; Waluyo, Minto
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 1 (2025): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i1.6570

Abstract

The advancement of technology has had a significant impact on various aspects of life, especially in terms of people’s dependence on digital services. This trend has driven e-commerce growth, especially in the food and beverage sector, including Starbucks Indonesia which offers a mobile application for enhanced customer experiences. Despites its popularity, the application has received a low rating of 2,4/5 on Google Play Store. This study aims to evaluate the app’s service quality using E-ServQual method, which assesses seven dimensions: efficiency, reliability, fulfillment, privacy, responsiveness, compensation, and contact. Additionally, Importance Performance Analysis is applied to identify critical performance factors requiring improvement. Data is collected through online surveys targeting users who have transacted via the app at least once. The result indicated that, 10 out of 19 service quality attributes exhibited negative gap values, indicating that user perceptions fell short of expectations in key areas such as responsiveness and privacy. These attributes were concentrated in Quadrant I of the IPA diagram. The study calculated an overall service quality level of 88% which, while relatively high, remains below the ideal 100% benchmark. This suggests notable gaps in meeting user needs, particularly when compared to industry standards for similar apps. Highlighting the need to prioritize service quality improvements across these 10 attributes to enhance the App’s service quality and meet user expectations. The study provides actionable recommendations for Starbucks Indonesia to prioritize service quality enhancements based on user feedback and performance analysis.
Analysis Of The Effect Of Workload And Work Environment On Employee Satisfaction And Performance PT XYZ Using SEM Aisyah Elvina, Helga; Waluyo, Minto
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 3 (2025): Dinasti International Journal of Economics, Finance & Accounting (July-August 2
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i3.4774

Abstract

This study aims to determine whether there is an influence between workload and work environment on employee satisfaction and performance at PT XYZ. The sample of this study was 122 employees who were directly involved in operations. and the method applied was SEM. The results of this study are that workload and work environment significantly influence employees' job satisfaction. workload and work environment have a significant effect on employee performance. Furthermore, employee satisfaction has a notable effect on employee performance. For further research, it is recommended to expand the variables studied.
The Effect Of Price, Product, Service Quality, And Branding On Repurchase Intention Mediated By Customer Satisfaction Using SEM Tools Case Study: Food UMKM (Weekend Kitchen) Nurardisa, Acyuta Intan; Waluyo, Minto
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 3 (2025): Dinasti International Journal of Economics, Finance & Accounting (July-August 2
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i3.4778

Abstract

This study aims to determine the effect of price, product, and service quality on repurchase intention mediated by customer satisfaction at Weekend Kitchen Surabaya food UMKM. This research is motivated by the decline in the number of repeat purchases every year which is thought to be influenced by these factors. The research uses a quantitative method with a Structural Equation Modeling approach assisted by AMOS software. Respondents involved were 100 active customers who had purchased Weekend Kitchen products. The results showed that price and service quality have a significant effect on customer satisfaction, while product has no significant effect. Meanwhile, only price has a significant effect on repurchase intention, while product, service quality, and customer satisfaction show no significant effect. The conclusion of this study is that price is the main factor in shaping satisfaction and encouraging repeat purchases, so UMKM are advised to focus on pricing strategies that are in line with customer value perceptions, as well as evaluating product innovation and service strategies to increase customer loyalty.
Co-Authors Abdillah, Giyo Sekhan Aisyah Elvina, Helga Albany, Rifka Aulia Aryadinata, Rafi Febriana Putri Wahyono, Qhintara Fertansyah, Ammalya Ananda Hardhika, Palmarosa Ardianti Putri Hari, Ferdyansyah Bagus Az Nugroho, Aqshal Daffa Nugroho, Tito Dwi Nurardisa, Acyuta Intan Ophelia, Thalita Khosyi Pratama, Deflin Riendra Pridynafiah, Levina Putri Adisti, Kirana Rafiq, Abdur Rochmatullah, Faris Yasin Sanjaya, Clairine Aurellia Sitompul, Adriel Syafitri, Kharisma Widodo, Tegar Garin Widyatara, Alfina Wiranda, Sajidah Tiara Ayu