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All Journal Jurnal Teknik Industri TEKMAPRO Journal of Industrial Engineering and Management Jurnal Informatika dan Teknik Elektro Terapan EKONOMIS : Journal of Economics and Business JURNAL PENDIDIKAN TAMBUSAI Jurnal Samudra Ekonomi dan Bisnis SULTANIST: Jurnal Manajemen dan Keuangan International Journal of Economics Development Research (IJEDR) Jurnal Teknik Industri Terintegrasi (JUTIN) Academia Open Jurnal Surya Teknika Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Indonesian Journal of Industrial Engineering & Management JOURNAL LA MEDIHEALTICO Industrika : Jurnal Ilmiah Teknik Industri JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Jurnal Hasi Penelitian Dan Pengkajian Ilmiah Eksakta - JPPIE INCOME: Indonesian Journal of Community Service and Engagement IIJSE Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika
Minto Waluyo
Teknik Industri UPN “ Veteran “ Jatim
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Veterinary Other

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Analysis of the Influence of Service and Product Quality on Repurchase Intensity through Customer Satisfaction Mediation of the Nasi Jamblang Mangdul Eating House Rafiq, Abdur; Waluyo, Minto
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 1 (2025): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i1.5684

Abstract

In an era of increasingly sharp competition, marketers need to improve product quality and service quality to emerge as winners in the competition. Nasi Jamblang is a typical Cirebon culinary dish characterized by the use of teak leaves as a wrapper or serving dish. The name Jamblang itself is the name of an area in Cirebon district. Nasi Jamblang has a variety of side dishes, including fried chili sauce, vegetable tofu, lungs, liver or meat stew, pergedel, potato satay, omelet, fried egg, fish stew, salted fish, tofu and tempeh, blekutak. The quality of a product is related to function, accuracy, and reliability. This research aims to determine the effect of service level and product quality on consumer satisfaction, which then influences repeat purchase interest at Nasi Jamblang Mangdul Restaurant. The research results obtained by researchers for the very good category were 43%, the good category was 40%, the enough 17%, and the less than 0% category.
THE EFFECT OF SERVICE PERFORMANCE OF KAPTAN AND PETROCAS ON CUSTOMER SATISFACTION AND REPEAT PURCHASES AT PT. XYZ Widodo, Tegar Garin; Waluyo, Minto
SULTANIST: Jurnal Manajemen dan Keuangan Vol. 12 No. 2 (2024)
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/sultanist.v12i2.657

Abstract

The sales service provided has a significant impact on the sales process and customer satisfaction. If the service is good, it can increase customer satisfaction as they feel valued, receive efficient assistance, and experience care from the seller. The purpose of this study is to examine the influence of five variables that shape service performance on customer satisfaction and customer repurchase intention, with independent variables including tangibles, reliability, responsiveness, assurance, and empathy, and dependent variables being customer satisfaction and repurchase intention. The research method used is Structural Equation Modeling with a quantitative approach. The results show that responsiveness has a significant effect on customer satisfaction, assurance and empathy have a significant effect on repurchase intention, and customer satisfaction has a significant impact on repurchase intention.
Pemodelan proses kerja turnaround pabrik menggunakan Business Process Model Notation (BPMN) Rochmatullah, Faris Yasin; Waluyo, Minto
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 8 No. 1 (2025): January
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v8i1.39994

Abstract

This study aims to model the work process of factory turnaround using Business Process Model Notation (BPMN) at PT XYZ, which is the largest producer of urea fertilizer in Southeast Asia. Turnaround maintenance is a repair activity carried out when the factory is in a state of shutdown, with the aim of restoring factory performance in accordance with the desired design capacity. Through BPMN modeling, this study identifies critical stages in the process of planning, prepare, implementing, and evaluating turnarounds, as well as potential risks that can affect the smooth running of production. The results of the analysis show that this modeling not only improves the understanding of the workflow, but also helps in more effective decision-making. Thus, the implementation of BPMN at PT XYZ is expected to improve operational efficiency and reduce production disruptions, which in turn has a positive impact on the availability of fertilizers for farmers. This research has made a significant contribution to the development of planned maintenance methodologies in the manufacturing industry.
Percepatan Proyek pada Schedule Penjadwalan Kapal Perang dengan Precedence Diagram Method di Perusahaan Galangan Kapal Surabaya Pratama, Deflin Riendra; Waluyo, Minto
Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika Vol. 3 No. 2 (2025): Maret: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika
Publisher : Asosiasi Riset Ilmu Teknik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jupiter.v3i2.766

Abstract

The Shipyard Company is a company that operates in the shipping sector, including ship production, overhaul and ship maintenance. In this case, the Shipbuilding Company has an important role in providing quality and timeliness in every project that has been accepted. Quality and timeliness are closely related to the planned production schedule, with efficient and effective scheduling it will have an impact on the quality results and production progress carried out, and cut excess production costs. Based on these needs, an analysis was carried out using the Precedence Diagram Method (PDM) on the Install Machinery Engine Deck 1 sub-job on the Warship project. The data needed in this research is the work breakdown structure (WBS). Based on the analysis that has been carried out, it was found that the most efficient path was found by eliminating dummy factors, so that work can be carried out simultaneously without waiting for previous work. In this case, it was found that the processing time for the Install Machinery Engine Deck 1 work on the Warship project was 471 days, compared to 657 days previously. Thus, the conclusion of this research is that the PDM method schedule has more efficient results than previous planning.
Analisis Pengaruh Budaya Organisasi dan Kepuasan Kerja terhadap Kinerja Karyawan dengan Komitmen Organisasi sebagai Variabel Intervening di PT XYZ Albany, Rifka Aulia; Waluyo, Minto
Ekonomis: Journal of Economics and Business Vol 9, No 1 (2025): Maret
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/ekonomis.v9i1.1904

Abstract

The purpose of this study was to determine the effect of the relationship between organizational culture and job satisfaction on employee performance, with organizational commitment as a mediator. This study uses the Structural Equation Model with the Partial Least Square (SEM-PLS) methodology. The results of this study conclude that the organizational culture variable does not significantly affect organizational commitment at PT XYZ; however, the job satisfaction variable has a positive and significant effect on organizational commitment at PT XYZ. The organizational culture variable does not significantly affect employee performance at PT XYZ; however, the job satisfaction variable has a positive and significant effect on employee performance at PT XYZ. The organizational commitment variable has a positive and significant effect on employee performance at PT XYZ. However, the organizational commitment variable cannot strengthen or weaken the effect of organizational culture on employee performance at PT XYZ. The organizational commitment variable can strengthen or weaken the effect of the job satisfaction variable on employee performance at PT XYZ.
IMPLEMENTASI PERANCANGAN CYCLE COUNTING MENGGUNAKAN METODE ANALISA ABC PADA WAREHOUSE TEKNIK RUMAH POTONG AYAM XYZ Hari, Ferdyansyah Bagus Az; Waluyo, Minto
JAMBURA: Jurnal Ilmiah Manajemen dan Bisnis Vol 8, No 1 (2025): JIMB - VOLUME 8 NOMOR 1 MEI 2025
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jimb.v8i1.31795

Abstract

Setiap perusahaan, baik manufaktur maupun perdagangan atau penyediaan jasa, selalu memiliki persediaan. Persediaan memiliki peran penting dalam menghubungkan siklus produksi dan konsumsi produk, serta mengatur aliran dan ketersediaan barang. Rumah Potong Ayam XYZ terletak di wilayah Sidoarjo, Jawa Timur sebagai salah satu perusahaan yang membutuhkan warehouse sebagai sarana penyimpanan barang atau produknya. Sistem operasional warehouse yang ada pada Rumah Potong Ayam XYZ menggunakan sistem stock opname yang dilakukan dalam periode setiap bulan. Metode stock opname manual yang dilakukan secara bulanan sering kali memiliki keterbatasan dalam hal efisiensi dan akurasi. Tujuan penelitian ini adalah untuk membantu Rumah Potong Ayam XYZ menentukan frekuensi siklus perhitungan persediaan untuk setiap jenis klasifikasi barang sehingga dapat meminimalisir adanya kekurangan atau kelebihan stok. Metode yang digunakan ialah cycle count dengan analisis ABC. Pendekatan ABC digunakan untuk mengelompokkan frekuensi perhitungan persediaan dan jumlah perhitungan persediaan. Pengelompokkan didasarkan perbandingan nilai setiap barang dengan barang lainnya dan frekuensi penggunaan dari setiap barang. Hasil analisis menunjukkan bahwa kategori A yaitu kawat las ss, isolasi taconic 2”, dan plat nikelin memiliki volume permintaan yang tinggi sehingga harus tetap tersedia agar tidak terjadi out of stock. Kontribusi kategori A yang signifikan menjadi prioritas utama untuk diawasi secara ketat. Hal ini memastikan akurasi data dan mengurangi risiko kekurangan stok yang dapat mengganggu operasional. Dapat disimpulkan bahwa strategi kategorisasi ABC dapat mengembangkan sistem manajemen pengelolaan warehouse yang baik. Penggunaan cycle counting berguna untuk menjaga persediaan dengan upaya melakukan pengecekan stok secara berkala tanpa harus menunggu inventarisasi bulanan yang memakan waktu.
The Effect of Marketing Mix (4p) on Perceived Value, Trust, Purchase, and Repurchase Decisions Using SEM Tools Wiranda, Sajidah Tiara Ayu; Waluyo, Minto
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 2 (2025): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i2.6264

Abstract

The rapidly evolving business landscape, particularly in manufacturing and service sectors, demands effective marketing strategies to secure a competitive edge and sustain market presence. This paper focuses on the chemical industry, exemplified by CV Rizqy Anhu Kemala, which faces challenges such as product quality dissatisfaction and increased competition. The study explores the impact of the 4P marketing mix—Product, Price, Promotion, Place—on perceived consumer value, trust, and repurchasing decisions. By collecting questionnaire data and applying Structural Equation Modeling (SEM), the research aims to provide insights. The findings show that the relationship between the independent variable product (X1) has a positive effect on perceived value, price (X2) does not have a positive effect on perceived value, promotion (X3) and location (X4) cannot be proven because these variables are excluded. While the perceived value attachment variable (Y) has a positive and significant effect on trust.
Analysis of the Effect of 4P Marketing Mix on Word of mouth, Purchasing Decisions and Repurchase Intention Putri Adisti, Kirana; Waluyo, Minto
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 3 (2025): Dinasti International Journal of Economics, Finance & Accounting (July-August 2
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i3.4715

Abstract

This research aims to analyze the influence of the 4P marketing mix—product, price, promotion, and place—on Word of Mouth (WOM), purchase decisions, and repurchase intention among consumers of Kopi Keliling Surabaya. The study employed a quantitative approach using Structural Equation Modeling (SEM) with Maximum Likelihood estimation, involving 140 respondents who had made at least one purchase of Kopi Keliling products. The findings indicate that price and promotion significantly affect WOM and purchase decisions. However, the product and place variables were excluded from the final model due to multicollinearity issues and failure to meet validity criteria. WOM was found to have a significant impact on purchase decisions, while purchase decisions significantly influenced repurchase intention. In contrast, price and promotion did not show a direct significant effect on repurchase intention. The simultaneous regression equations suggest that promotion plays the most dominant role in shaping WOM, purchase behavior, and future repurchase interest. These results offer strategic insights for Kopi Keliling Surabaya in improving its marketing effectiveness by focusing on strong promotional activities and value-based pricing strategies. This study contributes to the understanding of marketing mix application in mobile coffee businesses and helps guide managerial decision-making in a competitive, dynamic, and consumer-driven market environment.
Linking Digital Retail Strategies to Economic Performance: The Effect of Omnichannel Strategy, E-Service Quality, and Customer Experience on Customer Retention at Sociolla Skincare Fertansyah, Ammalya Ananda; Waluyo, Minto
International Journal of Economics Development Research (IJEDR) Vol. 6 No. 3 (2025): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v6i3.7941

Abstract

This research endeavors to investigate the influence of an omnichannel strategy, customer experience, and e-service quality on customer satisfaction and repurchase intention within the framework of Sociolla e-commerce. The background of this study is driven by the increasing competition in beauty e-commerce and the need for companies to build a consistent consumer experience across channels. Data were gathered through a survey administered to 100 respondents who actively utilized Sociolla within the past six months. The analytical methodology uses the AMOS framework, utilizing Structural Equation Modeling (SEM). The results of the study reveal that the omnichannel strategy, customer experience, and e-service quality have a substantial impact on customer satisfaction. However, it is important to note that these factors do not significantly affect repurchase intention. Additionally, customer satisfaction itself exhibits a notable influence on repurchase behavior. The implications of this study show the importance of seamless multi-channel integration and digital service quality in creating a satisfying experience and driving customer loyalty.
Analisis Pengoptimalan Cycle Time Distribusi Semen: Perbandingan Satu dan Dua Kompresor di PT. X Nugroho, Tito Dwi; Waluyo, Minto
Industrika : Jurnal Ilmiah Teknik Industri Vol. 9 No. 3 (2025): Industrika: Jurnal Ilmiah Teknik Industri
Publisher : Fakultas Teknik Universitas Tulang Bawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37090/indstrk.v9i3.2104

Abstract

Distribution efficiency in the cement industry is a key factor that influences the sustainability of operations and company competitiveness. One critical aspect is managing distribution cycle time, which involves the process of loading cement from the factory to the ship. This research was conducted at PT. X to analyze cycle time optimization in cement distribution using discrete simulation methods. This research is the importance of reducing cycle time to avoid delivery delays which can result in fines (demurrage) and operational losses. The simulation results show that using one compressor requires an average of 108 minutes per trip, so that to complete 5 trips per trailer it takes a total of around 11.3 hours. While this duration still allows for the delivery target of 1,800 tons in 12 hours to be achieved, this approach leaves little room to overcome potential operational obstacles, such as technical glitches or delays, thereby increasing the risk of late fines. As a solution, the addition of one compressor has been proven to reduce loading time to 54 minutes per trip, reducing the total time for 5 trips to only 6.8 hours, providing significant efficiency and increasing operational reliability. This research concludes that adding a compressor can significantly reduce the risk of delays, increase efficiency and support the sustainability of company operations. Keywords : Cycle Time, Distribution, Discrete Simulation, Loading
Co-Authors Abdillah, Giyo Sekhan Aditya, Bintang Anggry Awan Putra Aisyah Elvina, Helga Albany, Rifka Aulia Amalia, Adella Ardani, Natalia Caliysta Aryadinata, Rafi Febriana Putri Wahyono, Qhintara Fertansyah, Ammalya Ananda Hardhika, Palmarosa Ardianti Putri Hari, Ferdyansyah Bagus Az Islami, Mega Kartika, Nuarita Tri Nugroho, Aqshal Daffa Nugroho, Tito Dwi Nurardisa, Acyuta Intan Ophelia, Thalita Khosyi Permadi, Alfin Rizki Bagus Pratama, Deflin Riendra Pridynafiah, Levina Putri Adisti, Kirana Rafiq, Abdur Ramadhani, Novita Puspa Rochmatullah, Faris Yasin Sanjaya, Clairine Aurellia Santoso, Sri Nadine Siti Zulaikhah Sitompul, Adriel Suwandari, Putri Ayu Syafitri, Kharisma Widodo, Tegar Garin Widyatara, Alfina Wiranda, Sajidah Tiara Ayu