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All Journal Journal of Business and Behavioural Entrepreneurship Sawala : Jurnal Administrasi Negara Transparansi Jurnal Ilmiah Ilmu Administrasi Jurnal Desentralisasi dan Kebijakan Publik (JDKP) Jurnal Scientia Jurnal Bisnis Mahasiswa Jurnal Bina Bangsa Ekonomika Socius: Social Sciences Research Journal Jurnal Pengabdian Masyarakat dan Riset Pendidikan BIMA Jurnal Bisnis dan Manajemen Jurnal Ilmiah Niagara Multidisciplinary Indonesian Center Journal
Miftah Faiz Ali Ramdhani
Sekolah Tinggi Ilmu Administrasi Banten, Indonesia
Religion Arts Humanities Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Mathematics Public Health Social Sciences Transportation Other

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THE INFLUENCE OF CUSTOMER SERVICE QUALITY ON CUSTOMER SATISFACTION AT PT BANK XXX (TANGERANG - BANTEN) Beno Kusnadi; RAMDHANI, MIFTAH; Nopi Andayani; Mahmud Ali; Zaenudin; Siti Aina Firdaus; Maya Oktaviani
Multidisciplinary Indonesian Center Journal (MICJO) Vol. 2 No. 2 (2025): Vol. 2 No. 2 Edisi April 2025
Publisher : PT. Jurnal Center Indonesia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/micjo.v2i2.635

Abstract

Hubungan dan tren penelitian terkait topik kualitas pelayanan dari 2019 hingga 2023 diinterpretasikan dalam gambar di atas. Dengan ukuran node yang besar, yang menunjukkan dominasi dan frekuensi tinggi dalam penelitian, istilah "pengaruh kualitas pelayanan" menjadi pusat perhatian. Hasil pra penelitian yang dilakukan menemukan Tangibles (Bukti Fisik) menunjukkan tingkat kepuasan yang lebih rendah dibandingkan dengan dimensi lainnya, yaitu tingkat kepuasan yang lebih rendah, Hal ini menunjukkan bahwa aspek Bukti Fisik perlu mendapat perhatian lebih untuk meningkatkan kualitas layanan secara keseluruhan. Tujuan penelitian ini adalah untuk mengetahui seberapa besar Pengaruh Kualitas Pelayanan Customer Service Terhadap Kepuasan Nasabah pada PT Bank XXX Tangerang Banten.  Metode asosiatif dengan pendekatan kuantitatif digunakan dalam penelitian ini untuk memecahkan masalah dan mencapai tujuan, yang melibatkan pengumpulan data dalam bentuk angka dan analisis statistik. Pendekatan kuantitatif dipilih karena sifatnya yang sistematis, terencana, dan terstruktur dengan jelas, yang mendukung langkah-langkah yang harus ditempuh dalam penelitian. Populasi yang digunakan yaitu nasabah pada periode Bulan Juni 2022 – Bulan Desember 2022 sebesar 13.002 nasabah, Sampel mengunakan rumus slovin dengan Presentase Kelonggaran ketelitian kesalahan pengambilan sampel yang masih bisa sitolerir Nilai e = 0,1 (10%), maka sample yang di ambil adalah transaksi yang berjumlah 100 Nasabah (Resphonden). Dari hasil perhitungan diperoleh nilai R Square sebesar 0,824. Hal ini berarti bahwa seluruh variabel bebas yakni Kualitas Pelayana (X) mempunyai kontribusi bersama-sama sebesar 82,4% terhadap variabel terikat yaitu Kualitas Pelayana (Y). Sedangkan, sisanya yaitu 17,6% dipengaruhi oleh variabel lainnya yang tidak diteliti dalam penelitian ini
Pengaruh Keputusan Investasi, Pendanaan, dan Kebijakan Dividen terhadap Nilai Perusahaan: Penelitian Deri Apriadi; Adi Artino; Miftah Faiz Ali Ramdhani; Merry Fithriani; La Ode Marihi
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 4 No. 1 (2025): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 1 (Juli 2025 -
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v4i1.2049

Abstract

This research is quantitative, that is, research that aims to determine the causal relationship between two or more variables. This study focuses on analyzing the influence of investment decisions, financing decisions, and dividend policies on company value. The data in this study are secondary data obtained from reports published by the Indonesia Stock Exchange (IDX). The population used in this study were manufacturing companies during the observation years, namely 2020-2024. The data analysis technique in this study used Multiple Linear Regression Analysis with SPSS. The results show that financing decisions and dividend policies have a significant effect on company value. Appropriate financing decisions, especially in determining the optimal capital structure between debt and equity, can reduce the cost of capital and increase the company's financial efficiency, thus positively impacting company value. Meanwhile, a consistent dividend policy that is in line with investor expectations provides a positive signal to the market regarding the company's financial stability and prospects, which ultimately increases investor confidence and the company's stock market value.
The Impact of Work From Home on Employee Performance and Job Satisfaction Wijaya, Wijaya; Lamsir, Seno; Miftah, Miftah; Setiawati, Liana; Mulyaraharjani, RA Shanti Dewi
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 2 (2025): September
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.17105399

Abstract

Changes in global work patterns that have occurred since the COVID-19 pandemic have brought about major transformations in the world of work, one of which is the implementation of Work From Home (WFH). WFH is a work system that allows employees to carry out their duties and responsibilities from home by utilizing communication and information technology. This phenomenon is not only a temporary solution to maintain the continuity of company operations, but also creates a new paradigm in human resource management. This study uses a quantitative method with an explanatory research approach. The population in this study were all employees who implement the Work From Home work system in companies/agencies in Indonesia. Data analysis was conducted using statistical software (SPSS). Based on the research results, it can be concluded that the implementation of Work From Home (WFH) has a positive and significant impact on employee performance and job satisfaction. WFH can improve employee performance, especially in terms of time flexibility, effective use of technology, and accuracy of task completion. WFH also increases employee job satisfaction, especially related to work-life balance, time efficiency, and transportation cost saving.
PERAN SATUAN POLISI PAMONG PRAJA DALAM PENERTIBAN PEDAGANG KAKI LIMA DI WILAYAH ALUN – ALUN KABUPATEN PANDEGLANG Susilawati; Nopi Andayani; Miftah Faiz Ali Ramdhani; Zaenudin
Multidisciplinary Indonesian Center Journal (MICJO) Vol. 2 No. 1 (2025): Vol. 2 No. 1 Edisi Januari 2025
Publisher : PT. Jurnal Center Indonesia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/micjo.v2i1.379

Abstract

Peran Satpol PP memiliki korelasi kuat dengan Penegakan Perda, sebagai mana amanat Undang-Undang Nomor 23 Tahun 2014 bahwa Satpol PP memiliki tugas Penegakan Peraturan Daerah dan Peraturan Kepala Daerah serta perlindungan masyarakat. Peran Satpol PP ini dapat diketahui dengan menggunakan teori peran menurut Siswanto dalam Miftah Thoha (2012 : 21) dengan indikator yaitu (1) Peran Antar Pribadi (2) Peranan Yang Berhubungan Dengan Informasi (3) Peran Pengambil Keputusan. Penelitian ini, Menggunakan metode penelitian deskritif kualitatif. Artinya metode penelitian yang berdasarkan pada filsafat postpositivisme digunakan untuk meneliti pada objek yang alamiah. Analisis data bersifat induktif/kualitatif. Dalam pengumpulan data, teknik yang dipergunakan adalah wawancara, dan studi pustaka. Data yang diperoleh selain keterangan narasumber, juga didapat dari studi lapangan, dan dokumentasi, Hasil penelitian dan data yang ada menunjukan, baik dari observasi lapangan maupun wawancara sama - sama menyebutkan bahwa memang diakui bersama peran Satpol PP dari ketiga indikator peran menurut Siswanto dalam Miftah Thoha (2012 : 21) terdapat satu indikator yaitu Peranan Pengambil Keputusan yang belum maksimal dalam peranan pengambil keputusan sanksi yang diberikan terhadap pedagang kaki lima tidak menggunakan sanksi yang ada di Perda K3 No. 4 Tahun 2008. Hal ini dibuktikan dengan masih terjadinya pelanggaran Perda sementara. Pembinaan dan arahan perlu terus dilakukan agar dalam setiap diri personil Satpol PP tumbuh rasa tanggung jawab tinggi terhadap tugas dan fungsinya.
The Mechanism of Organizational Citizenship Behavior for the Environment in Improving Environmental Performance Across Different Industrial Sectors: A Systematic Review Miftah Faiz Ali Ramdhani; Siti Nurjanah; Despinur Dara; Mahmud Ali
Journal of Business and Behavioural Entrepreneurship Vol. 10 No. 1 (2026): Journal of Business and Behavioural Entrepreneurship
Publisher : Fakultas Ekonomi, Universitas Negeri Jakarta, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/JOBBE.010.1.09

Abstract

Green Organizational Citizenship Behavior (GOCB) is a key construct in supporting environmental performance across various industrial sectors. This study employs a systematic literature review (SLR) based on the PRISMA framework, analyzing 45 articles (2016–2026) to understand the mechanisms linking Green Human Resource Management (GHRM) practices, green leadership, employee motivation, and environmental outcomes. Results indicate that GOCB is influenced by individual capacity, social interactions, HR practices, and transformational green leadership. Training, rewards, and organizational culture play a crucial role in fostering voluntary pro-environmental behavior. Cross-cultural analysis highlights variations in the effectiveness of GOCB mechanisms according to geographical and regulatory contexts. This study also emphasizes the dominance of quantitative methods and the need for qualitative or mixed-methods approaches to understand the dynamics of pro-environmental behavior more deeply. Key contributions include a synthesis of GOCB mechanisms, cross-theoretical integration (AMO, SET, Social Learning Theory, COR), and the identification of research gaps in developed and cross-cultural contexts. Future research is recommended to use mixed-method designs, expand the scope of industries and regions, and incorporate cultural and institutional variables to strengthen theoretical models and practical applications.
Optimalisasi Peran Mahasiswa dalam Pemberdayaan Ekonomi Kreatif Masyarakat Desa: Penelitian Hendrik ES Samosir; Rachmadi Setiawan; Misroh Mulianingsih; Nopi Andayani; Miftah Faiz Ali Ramdhani
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 4 No. 3 (2026): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 3 (Januari 202
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v4i3.4709

Abstract

Penelitian ini bertujuan untuk mengoptimalisasi peran mahasiswa dalam pemberdayaan ekonomi kreatif masyarakat desa. Pelaksanaan kegiatan dilakukan melalui beberapa tahapan, meliputi tahap identifikasi dan analisis potensi desa, perencanaan program pemberdayaan, sosialisasi dan edukasi, pelatihan, pendampingan, serta monitoring dan evaluasi. Hasil kegiatan ini menunjukkan bahwa keterlibatan mahasiswa melalui kegiatan sosialisasi, pelatihan, dan pendampingan mampu meningkatkan pemahaman masyarakat terhadap konsep ekonomi kreatif berbasis inovasi, kreativitas, dan pemanfaatan potensi lokal. Selain itu, terjadi peningkatan keterampilan produksi, inovasi produk, serta kapasitas manajerial masyarakat dalam mengelola usaha secara lebih terstruktur. Pemanfaatan teknologi digital dalam pemasaran turut memperluas jangkauan pasar dan meningkatkan daya saing produk desa. Dampak dari program ini tercermin pada peningkatan pendapatan, kemandirian ekonomi, partisipasi, serta kolaborasi masyarakat. Maka dapat disimpulkan bahwa optimalisasi peran mahasiswa berkontribusi positif terhadap penguatan ekonomi kreatif desa.
IMPLEMENTATION OF MSME EMPOWERMENT PROGRAMS IN IMPROVING BUSINESS INDEPENDENCE IN DESA CURUGCIUNG, CIKEUSIK DISTRICT, PANDEGLANG REGENCY Restu Alya Nugraha; Siti Aina Firdaus; Nopi Andayani; Miftah Faiz Ali Ramdhani; Maya Oktaviani
Multidisciplinary Indonesian Center Journal (MICJO) Vol. 3 No. 3 (2026): Vol. 03 No. 3 Edisi Juli 2026
Publisher : PT. Jurnal Center Indonesia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/micjo.v3i3.2899

Abstract

Micro, Small and Medium Enterprises (MSMEs) are crucial for local economic development, employment absorption and community welfare. However, the success of empowerment programmes in rural regions generally stays at the implementation level. This study seeks to examine the implementation of MSME empowerment program in enhancing business independence in Desa Curugciung Kecamatan Cikeusik Kabupaten Pandeglang. The study used a descriptive qualitative design. The collection of data was carried out through observation, semi-structured interviews and documentation with seven informants, including the sub-district head, village head, a BRI officer, the chairperson of the Village Consultative Body, and three MSME actors. Data were evaluated by Miles, Huberman and Saldaña’s interactive approach which consists of data collection, data condensation, data display and conclusion drafting. The findings indicate that the implementation of the MSME empowerment program has not been adequately carried out. Communication on the program at the bureaucratic level was still limited and did not reach the MSME actors to the fullest. Training, mentoring and access to funding were formally provided as resources but not experienced equally by business actors. The commitment of the implementing institutions had not been fully converted into ongoing assistance, while the bureaucratic structure was still more administrative than service-oriented. The results of the study also indicated that the independence of the business of MSME actors is more created via self-initiative, experience and adaptation rather than direct intervention from the empowerment program. The study concluded that the presence of resilient MSMEs in rural areas does not necessarily mean that the policies are well implemented. The essay contributes to the study of public policy implementation in the identification of the gap between the formal empowerment design and the real growth of business independence at the village level.
Co-Authors Agus Lukman Hakim Ali Salmande Ali Salmande ali, mahmud Andayani, Nopi Arif Artino, Adi Beno Kusnadi Deri Apriadi Despinur Dara Handoko, Pryo hanifah hanifah Haryo Setyoko Haryo Setyoko Hendrarso, Panji Hendrik ES Samosir La Ode Marihi Lamsir, Seno M Robbi Qawi M. Robbi Qawi mahmud ali Mahmud Ali Mahmud Ali Maya Oktaviani Maya Oktaviani Merry Fithriani Misroh Mulianingsih Mulyaraharjani, RA Shanti Dewi Ni Luh Nopi Andayani Nopi Andayani Nopi Andayani Pandri Ferdias Rachmadi Setiawan Rachmat Maulana Rahmat Maulana Reni Tania Restu Alya Nugraha Sembiring, Rinawati Setiawati, Liana Siti Aina Firdaus Siti Aina Firdaus Siti Nurjanah Susilawati Tubagus Rizki Chandra Nugraha Unisa, Syifa WIJAYA WIJAYA, WIJAYA Yulianti Rahmat Yuniar , Siti Zaenal Abidin Zaenudin Zaenudin