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Miftah Faiz Ali Ramdhani
Sekolah Tinggi Ilmu Administrasi Banten, Indonesia
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Serang Regency Infrastructure Service Satisfaction Index Mahmud Ali; Maulana, Rachmat; Hakim, Agus Lukman; Andayani, Nopi; Ali Ramdhani, Miftah Faiz; Hanifah, Hanifah; Yuniar , Siti; Haryo Setyoko
Jurnal Scientia Vol. 13 No. 03 (2024): Education and Sosial science, June - August 2024
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/scientia.v13i03.2574

Abstract

To measure the level of public satisfaction with public services, an evaluation of the quality of public service delivery is needed, one of which is infrastructure in Serang district (highways, bridges, land transportation, agricultural irrigation, clean water infrastructure and housing/settlement services). This study was conducted to measure the level of customer satisfaction (community) with public services in the field of infrastructure provided by the Regional Apparatus of Serang Regency, Banten Province. The methods used in this study are descriptive, exploratory, survey and evaluation research methods and with a non-experimental quantitative approach. The sample of this study was 96 respondents divided into 3 regional clusters, and the sampling technique used was a non-probability sampling technique with a type of purposive side combined with accidental sampling techniques. Data analysis techniques used in this study include validity tests, reliability tests, univariate analysis, and Importance Performance Analysis (IPA). The results of this study showed that a univariate analysis of infrastructure services (roads, bridges, land transportation, agricultural irrigation, clean water infrastructure and housing services) in Serang Regency obtained an average score of 78.54 with good service unit performance. The results showed that the Importance Performance Analysis (IPA) method obtained the results of 30 questions that became priorities for improvement, namely being in quadrant I (high importance while low satisfaction) with 9 questions. In this case, the Serang Regency Government should make improvements to services that prioritize services that have a high level of importance but low satisfaction, namely land transfortation services, agricultural irrigation, and housing/settlement services.
THE INFLUENCE OF CUSTOMER SERVICE QUALITY ON CUSTOMER SATISFACTION AT PT BANK XXX (TANGERANG - BANTEN) Beno Kusnadi; RAMDHANI, MIFTAH; Nopi Andayani; Mahmud Ali; Zaenudin; Siti Aina Firdaus; Maya Oktaviani
Multidisciplinary Indonesian Center Journal (MICJO) Vol. 2 No. 2 (2025): Vol. 2 No. 2 Edisi April 2025
Publisher : PT. Jurnal Center Indonesia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/micjo.v2i2.635

Abstract

Hubungan dan tren penelitian terkait topik kualitas pelayanan dari 2019 hingga 2023 diinterpretasikan dalam gambar di atas. Dengan ukuran node yang besar, yang menunjukkan dominasi dan frekuensi tinggi dalam penelitian, istilah "pengaruh kualitas pelayanan" menjadi pusat perhatian. Hasil pra penelitian yang dilakukan menemukan Tangibles (Bukti Fisik) menunjukkan tingkat kepuasan yang lebih rendah dibandingkan dengan dimensi lainnya, yaitu tingkat kepuasan yang lebih rendah, Hal ini menunjukkan bahwa aspek Bukti Fisik perlu mendapat perhatian lebih untuk meningkatkan kualitas layanan secara keseluruhan. Tujuan penelitian ini adalah untuk mengetahui seberapa besar Pengaruh Kualitas Pelayanan Customer Service Terhadap Kepuasan Nasabah pada PT Bank XXX Tangerang Banten.  Metode asosiatif dengan pendekatan kuantitatif digunakan dalam penelitian ini untuk memecahkan masalah dan mencapai tujuan, yang melibatkan pengumpulan data dalam bentuk angka dan analisis statistik. Pendekatan kuantitatif dipilih karena sifatnya yang sistematis, terencana, dan terstruktur dengan jelas, yang mendukung langkah-langkah yang harus ditempuh dalam penelitian. Populasi yang digunakan yaitu nasabah pada periode Bulan Juni 2022 – Bulan Desember 2022 sebesar 13.002 nasabah, Sampel mengunakan rumus slovin dengan Presentase Kelonggaran ketelitian kesalahan pengambilan sampel yang masih bisa sitolerir Nilai e = 0,1 (10%), maka sample yang di ambil adalah transaksi yang berjumlah 100 Nasabah (Resphonden). Dari hasil perhitungan diperoleh nilai R Square sebesar 0,824. Hal ini berarti bahwa seluruh variabel bebas yakni Kualitas Pelayana (X) mempunyai kontribusi bersama-sama sebesar 82,4% terhadap variabel terikat yaitu Kualitas Pelayana (Y). Sedangkan, sisanya yaitu 17,6% dipengaruhi oleh variabel lainnya yang tidak diteliti dalam penelitian ini
Pengaruh Keputusan Investasi, Pendanaan, dan Kebijakan Dividen terhadap Nilai Perusahaan: Penelitian Deri Apriadi; Adi Artino; Miftah Faiz Ali Ramdhani; Merry Fithriani; La Ode Marihi
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 4 No. 1 (2025): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 1 (Juli 2025 -
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v4i1.2049

Abstract

This research is quantitative, that is, research that aims to determine the causal relationship between two or more variables. This study focuses on analyzing the influence of investment decisions, financing decisions, and dividend policies on company value. The data in this study are secondary data obtained from reports published by the Indonesia Stock Exchange (IDX). The population used in this study were manufacturing companies during the observation years, namely 2020-2024. The data analysis technique in this study used Multiple Linear Regression Analysis with SPSS. The results show that financing decisions and dividend policies have a significant effect on company value. Appropriate financing decisions, especially in determining the optimal capital structure between debt and equity, can reduce the cost of capital and increase the company's financial efficiency, thus positively impacting company value. Meanwhile, a consistent dividend policy that is in line with investor expectations provides a positive signal to the market regarding the company's financial stability and prospects, which ultimately increases investor confidence and the company's stock market value.
The Impact of Work From Home on Employee Performance and Job Satisfaction Wijaya, Wijaya; Lamsir, Seno; Miftah, Miftah; Setiawati, Liana; Mulyaraharjani, RA Shanti Dewi
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 2 (2025): September
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.17105399

Abstract

Changes in global work patterns that have occurred since the COVID-19 pandemic have brought about major transformations in the world of work, one of which is the implementation of Work From Home (WFH). WFH is a work system that allows employees to carry out their duties and responsibilities from home by utilizing communication and information technology. This phenomenon is not only a temporary solution to maintain the continuity of company operations, but also creates a new paradigm in human resource management. This study uses a quantitative method with an explanatory research approach. The population in this study were all employees who implement the Work From Home work system in companies/agencies in Indonesia. Data analysis was conducted using statistical software (SPSS). Based on the research results, it can be concluded that the implementation of Work From Home (WFH) has a positive and significant impact on employee performance and job satisfaction. WFH can improve employee performance, especially in terms of time flexibility, effective use of technology, and accuracy of task completion. WFH also increases employee job satisfaction, especially related to work-life balance, time efficiency, and transportation cost saving.
Co-Authors Agus Lukman Hakim Ali Salmande Ali Salmande ali, mahmud Andayani, Nopi Arif Arif Nugroho Artino, Adi Beno Kusnadi Deri Apriadi Handoko, Pryo hanifah hanifah Haryo Setyoko Haryo Setyoko Hendrarso, Panji Jumanah, Jumanah La Ode Marihi Lamsir, Seno M Robbi Qawi M. Robbi Qawi mahmud ali Mahmud Ali Maya Oktaviani Merry Fithriani Mulyaraharjani, RA Shanti Dewi Ni Luh Nopi Andayani Nopi Andayani Ondy Asep Saputra Pandri Ferdias Rachmat Maulana Rahmat Maulana Reni Tania Sembiring, Rinawati Setiawati, Liana Siti Aina Firdaus Tubagus Rizki Chandra Nugraha Unisa, Syifa WIJAYA WIJAYA, WIJAYA Yulianti Rahmat Yuniar , Siti Zaenal Abidin Zaenudin