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All Journal Maneggio: Jurnal Ilmiah Magister Manajemen YUME : Journal of Management Jurnal Mantik Majalah Ilmiah Warta Dharmawangsa Community Engagement and Emergence Journal (CEEJ) Management Studies and Entrepreneurship Journal (MSEJ) Enrichment : Journal of Management BERNAS: Jurnal Pengabdian Kepada Masyarakat International Journal Of Science, Technology & Management (IJSTM) Economics and Digital Business Review Bisnis Net : Jurnal Ekonomi dan Bisnis Jurnal Ipteks Terapan : research of applied science and education Balance : Jurnal Akuntansi dan Manajemen International Journal Of Economics Social And Technology Journal Liaison Academia and Society Mandiri: Jurnal Akuntansi dan Keuangan Medani : Jurnal Pengabdian Masyarakat IJMA Jurnal Manajemen, Akuntansi dan Rumpun Ilmu Ekonomi (MAR-Ekonomi) Jurnal Ekonomi, Manajemen, Akuntansi
Ricky Rafii Ritonga
Universitas Prima Indonesia
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JOB SATISFACTION: DETERMINANTS AND ITS IMPLICATIONS IN HUMAN RESOURCE MANAGEMENT Ernanda, Yovie; Ritonga, Ricky Rafii; Simbolon, Safii
Bisnis-Net Vol 8, No 1: JUNI 2025
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/bn.v8i1.5602

Abstract

Job satisfaction is a fundamental concept in Human Resource Management (HRM) that profoundly impacts employee behavior, organizational productivity, and overall performance. It reflects employees’ emotional and psychological attitudes toward their job, influenced by various intrinsic and extrinsic factors. This article aims to comprehensively explore the determinants of job satisfaction, its relationship with individual and organizational performance, and effective strategies to enhance it. Intrinsic factors, such as the meaningfulness of tasks, recognition, and opportunities for professional growth, significantly contribute to positive job satisfaction. Additionally, extrinsic factors like competitive compensation, a supportive work environment, and harmonious interpersonal relationships further strengthen employees' attachment and commitment to their roles. The analysis highlights how job satisfaction drives higher productivity, reduces absenteeism, and minimizes turnover rates. Conversely, dissatisfaction can lead to disengagement, increased stress, and higher operational costs due to frequent employee replacements.To address these challenges, the article proposes several strategies, including fostering open communication, implementing robust career development programs, offering fair rewards and recognition, and ensuring work-life balance through flexible work policies. By adopting these approaches, organizations can cultivate a motivated and loyal workforce, thereby enhancing long-term sustainability and competitiveness.
Analisis Rasio Likuiditas, Rasio Solvabilitas Dan Rasio Profitabilitas Untuk Menilai Kinerja Keuangan Multi Bintang Indonesia Tbk Yang Terdaftar Di Bei Periode 2020-2023 Ritonga, Ricky Hamdani; Siregar, Marlina; Rambe, Bhakti Helvi
YUME : Journal of Management Vol 8, No 1 (2025)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v8i1.8483

Abstract

Penelitian ini bertujuan menganalisis kinerja keuangan Multi Bintang Indonesia Tbk tahun 2020 sampai dengan 2023 menggunakan rasio likuiditas, rasio solvabilitas dan rasio profitabilitas. Sumber data penelitian adalah laporan keuangan berupa laba rugi dan neraca yang diakses melalui www.idx.co.id. Penelitian ini bersifat deskriptif kuantitatif. Analisis rasio likuiditas menggunakan current ratio, quick ratio, dan cash ratio. Untuk menilai solvabilitas, digunakan debt to equity ratio dan debt to asset ratio. Sedangkan untuk menilai profitabilitas, digunakan dua rasio, net profit margin dan return on equity. Hasil penelitian menunjukkan kinerja keuangan berada dalam posisi kurang baik pada tingkat likuiditas ditinjau dari rata-rata current ratio, quick ratio, dan cash ratio semuanya berada di bawah standar industri. Debt to equity ratio dan debt to asset ratio berada di atas standar industri yang menggambarkan kinerja keuangan dalam posisi kurang baik pada solvabilitias. Berdasarkan analisis return on equity dan net profit margin, kinerja keuangan berada dalam posisi yang baik dikarenakan rata-rata rasio lebih tinggi dari standar industri. Kata Kunci: Kinerja Keuangan, Rasio Likuiditas, Rasio Solvabilitas, Rasio Profitabilitas
Analysis of Factors Affecting Financial Performance in Foods and Beverage Companies Listed in Indonesia Stock Exchange 2018-2020 Period Ricky Rafii Ritonga; Nadia Gloria Bangun; Chavia Zagita; Yenny
International Journal of Science, Technology & Management Vol. 3 No. 2 (2022): March 2022
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v3i2.470

Abstract

His study has a goal, namely to examine the effect of the Current Ratio, Debt to Equity Ratio, Net Profit Margin, and Return On Equity on the Financial Performance of a manufacturing company listed on the Indonesia Stock Exchange. This study was carried out using a Quantitative Research approach. The research category is Descriptive Research. The population of this research is 75 Manufacturing Companies listed on the Indonesia Stock Exchange 2018-2020. The sampling technique used was the purposive sampling technique and 45 sample companies were obtained within 3 years. Related variables in this study are Liquidity (Current Ratio), Solvency (Debt to Equity Ratio), Profitability (Net Profit Margin), Profitability (Return On Equity), and Financial Performance (Return On Assets). The results of this study prove that the partial (t-test): CR, DER, NPM, and ROE have no significant effect on financial performance (ROA). Simultaneously (f test), the probability scale (Sig.) is 0.000 < 0.05, and the results from Fount 401.450 > 2.60 are Ftable results. Then the result of the calculation is 2.60. And the results of statistical testing can be concluded that the Independent Variables: Current Ratio, Debt to Equity Ratio, Net Profit Margin, and Return On Equity have a significant influence on financial performance (Return On Assets).
Pengaruh Disiplin Dan Komunikasi Terhadap Kinerja Karyawan Yovie Ernanda; Ricky Rafii Ritonga; Tanjaya Tanjaya
Mandiri : Jurnal Akuntansi dan Keuangan Vol. 2 No. 2 (2023): Juni 2023
Publisher : Lembaga Riset Ilmiah, Yayasan Mentari Meraki Asa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59086/jak.v2i2.178

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh disiplin dan komunikasi terhadap kinerja karyawan. Selanjutnya penelitian ini juga untuk mengetahui pengaruh secara simultan antara Disiplin dan Komunikasi terhadap Kinerja Karyawan. Penelitian ini mengambil sampel sebanyak 96 karyawan PT. Baja Agung Kharisma Utama Medan. Pendekatan penelitian yang digunakan adalah pendekatan deskriptif kuantitatif. Teknik analisis data yang digunakan adalah regresi linier berganda. Pengujian hasil secara parsial menunjukkan bahwa disiplin berpengaruh positif dan signifikan terhadap kinerja karyawan pada PT. Baja Agung Kharisma Utama. Pengujian hasil secara parsial menunjukkan bahwa komunikasi berpengaruh positif dan signifikan terhadap kinerja karyawan pada PT. Baja Agung Kharisma Utama, Hasil pengujian secara simultan menunjukkan bahwa disiplin dan pengembangan karir berpengaruh positif dan signifikan terhadap kinerja karyawan. This study aims to determine the effect of discipline and communication on employee performance. Furthermore, this research is also to determine the simultaneous influence of Discipline and Communication on Employee Performance. This study took a sample of 96 employees of PT. Baja Agung Kharisma Utama Medan. The research approach used is a quantitative descriptive approach. The data analysis technique used is multiple linear regression. Testing the results partially shows that discipline has a positive and significant effect on employee performance at PT. The Great Steel of the Main Charisma. Testing the results partially shows that communication has a positive and significant effect on employee performance at PT. Baja Agung Kharisma Utama, Simultaneous test results show that discipline and career development have a positive and significant impact on employee performance.  
Pengaruh Harga, Promosi, dan Kualitas Pelayanan terhadap Minat Beli Josua Haripendi Panjaitan; Putri Cornelia Manik; Ricky Rafii Ritonga
Mandiri : Jurnal Akuntansi dan Keuangan Vol. 2 No. 3 (2023): Oktober 2023
Publisher : Lembaga Riset Ilmiah, Yayasan Mentari Meraki Asa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59086/jak.v2i3.314

Abstract

Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh harga, promosi, dan kualitas pelayanan terhadap minat beli pada Bloum's Cafe & Resto Medan. Penelitian ini menggunakan aplikasi SPSS. Dalam penelitian ini populasi yang digunakan pada Bloum's Cafe & Resto Medan sebanyak 375 pelanggan. Metode yang digunakan dalam penelitian ini adalah pendekatan kuantitatif. Hasil penelitian ini bahwa variabel harga berpengaruh positif dan signifikan terhadap minat beli dengan signifikansi sebesar 0,000 dan thitung sebesar 4,261. variabel promosi berpengaruh positif dan signifikan terhadap minat beli dengan signifikansi sebesar 0,000 dan thitung 6,134. variabel kualitas pelayanan berpengaruh positif dan signifikan terhadap minat beli dengan signifikansi sebesar 0,000 dan thitung 7,386. variabel harga, kompensasi, dan kualitas pelayanan secara simultan berpengaruh terhadap minat beli. This study aims to determine how the influence of price, promotion, and service quality on buying interest at Bloum's Cafe & Resto Medan. This study uses the SPSS application. In this study, the population used at Bloum's Cafe & Resto Medan was 375 customers. The method used in this research is a quantitative approach. The results of this study that the price variable has a positive and significant effect on buying interest with a significance of 0.000 and a tcount of 4.261. the promotion variable has a positive and significant effect on buying interest with a significance of 0.000 and tcount 6.134. The service quality variable has a positive and significant effect on buying interest with a significance of 0.000 and tcount 7.386. variable price, compensation, and quality of service simultaneously affect buying interest.  
The Effect of Promotional Strategies, Pricing Strategies, and Perceived Product Quality on Consumer Purchase Intention of Glad2Glow Products via TikTok Shop as a Digital Marketing Platform Putri Leoni; Septia Angraini Barus; Trendy Gabriel Sihombing; Ricky Rafii Ritonga; Zenni Riana
MAR-Ekonomi: Jurnal Manajemen, Akuntansi Dan Rumpun Ilmu Ekonomi Vol. 4 No. 02 (2026): Jurnal Manajemen, Akuntansi dan Rumpun Ilmu Ekonomi (MAR-Ekonomi), 2026
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the influence of promotional techniques, price considerations, and perceived product quality on consumer purchase intentions for Glad2Glow products through TikTok Shop. The study population consisted of individuals who had seen Glad2Glow product advertisements through TikTok Shop. Sampling was conducted purposively, involving 120 respondents. Data were collected using a survey and analyzed using multiple linear regression using SPSS software. The results showed that promotional techniques, pricing, and perceived product quality significantly influenced consumer purchase intentions. These findings indicate that purchase intentions can be enhanced through more effective digital marketing strategies, competitive pricing, and improved perceptions of product quality. These research findings offer important implications for marketing managers. First, companies need to focus on implementing attractive and relevant promotional techniques through digital platforms like TikTok Shop to attract consumers' attention. Second, competitive pricing that aligns with consumers' perceived value can increase product appeal and increase purchase intentions. Finally, companies should improve consumer perceived product quality, as perceived quality can strengthen loyalty and increase repeat purchases. Managers can leverage consumer data to optimize more personalized and effective marketing strategies on digital platforms.
Exploring the Effects of Price, Service Quality, and Promotion on Customer Satisfaction among TikTok Shop Student Users in Medan City Kevin Putra Leonardo Nababan; Sinta Amanda br bangun; Risca Atania Br Gurusinga; Ricky Rafii Ritonga; Zenni Riana
MAR-Ekonomi: Jurnal Manajemen, Akuntansi Dan Rumpun Ilmu Ekonomi Vol. 4 No. 02 (2026): Jurnal Manajemen, Akuntansi dan Rumpun Ilmu Ekonomi (MAR-Ekonomi), 2026
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The rapid growth of social commerce has transformed consumer shopping behavior, particularly among university students who actively use digital platforms such as TikTok Shop. This study aims to examine the effects of price, service quality, and promotion on customer satisfaction among active TikTok Shop student users in Medan City. A quantitative approach was employed, with data collected from 100 respondents selected through purposive sampling. The data were analyzed using multiple linear regression to determine both partial and simultaneous effects among the variables. The findings reveal that price has a positive and significant effect on customer satisfaction, as indicated by a t-value of 3.285 and a significance value of 0.009. Service quality also has a positive and significant effect on customer satisfaction, with a t-value of 3.697 and a significance value of 0.000, making it the most dominant variable in this study. Furthermore, promotion has a positive and significant effect on customer satisfaction, with a t-value of 3.027 and a significance value of 0.003. These results indicate that affordable and appropriate pricing, responsive service, and attractive promotional offers play important roles in shaping students’ satisfaction with TikTok Shop. Simultaneously, price, service quality, and promotion have a positive and significant effect on customer satisfaction, as shown by an F-value of 29.674 and a significance value of 0.000. The coefficient of determination shows that the three independent variables explain 48.1% of the variation in customer satisfaction, while the remaining 51.9% is influenced by other factors not examined in this study. The descriptive analysis further indicates that students’ perceptions of price, service quality, promotion, and customer satisfaction are generally in the high category.
Digital Retail Transformation: The Influence of E-Commerce, Digital Marketing, and Service Quality on Purchasing Decisions Tarigan, Ekel Jadi Lapenta; Safutri, Mega Ruslina; Salsabila, Yolanda; Ritonga, Ricky Rafii; Riana, Zenni
Economics and Digital Business Review Vol. 7 No. 2 (2026)
Publisher : STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/ecotal.v7i2.3782

Abstract

This study examines the effect of e-commerce, digital marketing, and service quality on purchasing decisions at PT Gramedia Asri Media, a retail company. The study employed a quantitative approach with descriptive and associative characteristics. The population consisted of customers of PT Gramedia Asri Media, based on 86,085 customer transactions. The sample was determined using the Slovin formula, and 120 respondents were obtained during the data collection process. Data were collected through a Likert-scale questionnaire distributed via Google Forms and were analyzed using multiple linear regression with IBM SPSS. The results showed that, partially, e-commerce had a positive and significant effect on purchasing decisions with a t-value of 2.731 and a significance value of 0.007, digital marketing had a positive and significant effect with a t-value of 2.652 and a significance value of 0.009, and service quality had a positive and significant effect with a t-value of 3.988 and a significance value of 0.000. Simultaneously, e-commerce, digital marketing, and service quality had a positive and significant effect on purchasing decisions with an F-value of 84.105 and a significance value of 0.000. The Adjusted R Square value of 0.677 indicated that 67.7% of purchasing decisions could be explained by the three independent variables, while the remaining 32.3% was influenced by other variables outside this study
Pengaruh Kualitas Pelayanan, Kepuasan Konsumen dan Pengalaman Konsumen Terhadap Keputusan Pembelian Konsumen Clarissa; Ritonga, Ricky Rafii; Riana, Zenni
Balance : Jurnal Akuntansi dan Manajemen Vol. 5 No. 1 (2026): April 2026
Publisher : Lembaga Riset Ilmiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59086/jam.v5i1.1429

Abstract

Perubahan pola hidup generasi milenial dan Gen Z memengaruhi cara mereka mengonsumsi hiburan, termasuk menonton film di bioskop yang kini menjadi bagian dari gaya hidup digital. Di Medan, persaingan antar-bioskop, seperti CGV, XXI, dan Cinepolis, semakin ketat. CGV Medan menghadapi tantangan dalam meningkatkan loyalitas pelanggan karena pelayanan kurang responsif, fasilitas tidak konsisten, dan harga tiket yang tidak sebanding dengan pengalaman yang diberikan. Penelitian ini menggunakan metode kuantitatif dengan 96 responden penonton, dengan teknik accidental sampling. Dengan Teknik nalisis regresi linier berganda hasil penelitian menunjukkan bahwa kualitas layanan, kepuasan, dan pengalaman konsumen berpengaruh signifikan terhadap keputusan pembelian. Penelitian ini menyoroti pentingnya pengalaman menonton untuk mempertahankan loyalitas pelanggan. Rekomendasi untuk CGV Medan adalah memperbaiki kualitas layanan dan konsistensi fasilitas, serta menyesuaikan harga tiket untuk memenuhi ekspektasi generasi muda.   The lifestyle changes of Millennials and Gen Z have influenced how they consume entertainment, including watching movies in cinemas, which has now become part of the digital lifestyle. In Medan, competition among cinemas, such as CGV, XXI, and Cinepolis, is intensifying. CGV Medan faces challenges in improving customer loyalty due to unresponsive service, inconsistent facilities, and ticket prices that do not align with the experience provided. This study uses a quantitative approach with 96 moviegoer respondents, employing accidental sampling technique. Using multiple linear regression analysis, the results show that service quality, customer satisfaction, and consumer experience significantly influence purchasing decisions. This research highlights the importance of the viewing experience in maintaining customer loyalty. The recommendation for CGV Medan is to improve service quality and facility consistency, as well as adjust ticket prices to meet the expectations of the younger generation.  
Co-Authors Angga Rizki Pratama Barus, Ruth Benita Butar-Butar, Mangasi Chavia Zagita Christian Ardy Clarissa Cristina Reinaldo Edisah Putra Nainggolan Edisah Putra Nainggolan Egon Sius Purba Eki Ro Putra Br Limbong Elsa Afriyanti Endrian Ujiati Rahayu Erin Lianto EVELYN EVELYN Felix Giovanni Chandra Gunawan, Jerry Herlina Pasaribu Hutagalung, Marion Mart Parningotan Jenniffer - Jese Tingkos Tampubolon Josua Haripendi Panjaitan Kaban, Ferry Andika Kenny Anselnus Kevin Putra Leonardo Nababan Kimberton Loni Mangasi Butar-butar Margaret Guita Martinus Lase Nadia Gloria Bangun Nazmi, Hendra Nicholas Geral Cendana Ongko, Stiven Kreverius Purba, Noveria Putri Cornelia Manik Putri Leoni Rambe, Bhakti Helvi Risca Atania Br Gurusinga Rizkha Afriani Zulkarnain Safutri, Mega Ruslina Salsabila, Yolanda Saputra, Edward Daniel Sella, Gri Septia Angraini Barus Setiawan Gophar Shelly Kho Simare-Mare, Tiurmauli Br Simbolon, Safii Sinta Amanda br bangun Siregar, Marlina Tanjaya Tanjaya Tarigan, Ekel Jadi Lapenta Tarigan, Veri Pratikawa Thomas Handoko Chandra Tiffanycia Tiffanycia Trendy Gabriel Sihombing Yenny Yosella Winaldi Yovie Ernanda Yunior, Khomeiny Zenni Riana