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All Journal Jurnal Berkala Ilmu Perpustakaan dan Informasi Khazanah: Jurnal Pengembangan Kearsipan Jurnal Mantik Enrichment : Journal of Management Jurnal Ekonomi Paradoks : Jurnal Ilmu Ekonomi AGILITY: Jurnal Lentera Manajemen Sumberdaya Manusia Journal of Management and Informatics Journal of Technology Informatics and Engineering
Rizkiana Karmelia Shaura
Universitas Bina Sarana Informatika
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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Journal : Jurnal Mantik

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Customer Satisfaction Of Rail Transport Users Is Reviewed Through Services, Facilities And Ticket Prices Rizkiana Karmelia Shaura; Hendra Kurniawan
Jurnal Mantik Vol. 6 No. 2 (2022): August: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v6i2.2522

Abstract

The purpose of this research is to identify the effect of services, facilities and ticket prices on train customer satisfaction at DAOP 2 Bandung. This research uses primary information in the form of a questionnaire filled out by respondents who have used local or long-distance train services. In collecting information, several respondents were selected from various kinds, so that the results given were representative. In the research, there were 31 respondents with various backgrounds. The procedure for analyzing information in this research uses the procedure for multiple linear regression analysis using the SPSS application. In light of the consequences of estimations utilizing the SPSS 26 application, the outcomes acquired that the help, offices and ticket costs affect consumer loyalty. Changed R square of 0.732 shows that 73.2% of the fluctuation or buyer fulfillment is clarified by the free factors in the relapse condition. Then again, 26.8% is clarified by different factors outside this exploration
Co-Authors AA Sudharmawan, AA Ahmad Rafik Daniel Daniel Daniel Desy Tri Anggarini Dian Mohamad Anwar Diana Tambunan Eigis Yani Pramularso Febriyanto Febriyanto Handoko, Melyani Hartini, Dorit Haryanto, Wawan Hendra Kurniawan Hendra Kurniawan Hendra Kurniawan Hendra Kurniawan Hendra Lesmana Husni Mubarok Indra Riyana Indra Riyana Rahadjeng Isyana Emita Lestari, Dania Puji Melyani Melyani Melyani Melyani, Melyani Mufid, Zainul Najichah, Ana Permana, Riko Mersandro Rafik, Ahamd Rafik, Ahmad Rahadjeng , Indra Riyana Rahayu Swastika Reni Widyastuti Roydawaty Roydawaty Salim, Tamara Adriani Swastika, Rahayu Trisna Fajar Prasetyo Wahyu Indrarti Yulianah Yulianah Yulianah Yulianah Yundari, Yundari