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All Journal Jurnal Berkala Ilmu Perpustakaan dan Informasi Khazanah: Jurnal Pengembangan Kearsipan Jurnal Mantik Enrichment : Journal of Management Jurnal Ekonomi Paradoks : Jurnal Ilmu Ekonomi Journal of Management and Informatics Journal of Technology Informatics and Engineering
Rizkiana Karmelia Shaura
Universitas Bina Sarana Informatika
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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Journal : Journal of Technology Informatics and Engineering

 1 
Framework Of Information System Of IT Service Desk Using UML (Unified Modelling Language) Technique - Study Case In Republic Of Indonesia State Civil Service Agency Melyani Melyani; Ahmad Rafik; Roydawaty Roydawaty; Indra Riyana; Rizkiana Karmelia Shaura; Hendra Kurniawan; Rahayu Swastika
Journal of Technology Informatics and Engineering Vol 3 No 1 (2024): April : Journal of Technology Informatics and Engineering
Publisher : University of Science and Computer Technology

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jtie.v3i2.169

Abstract

At Republic of Indonesia State Civil Service Agency in carrying out work, it is often found that problems both software and hardware are installed in the computer and must be resolved immediately. However, the handling of problems is still not good, where in the process of reporting complaints and requests, you still have to go by telephone or come directly to the IT staff office to notify complaints, as well as in manual records that affect company performance. All recording reports and problem calculations are still manual. This can have a negative effect, namely: there are problems that are at risk of being recorded repeatedly, so it takes a long time to provide reports to managers. Therefore, the authors submit a helpdesk information system application to solve the problems of complaints and employee requests so that they can be resolved quickly and can be handled properly as well as recording reports that are well recorded. In developing this helpdesk information system, the author uses an object-oriented methodology, namely the iteration waterfall, which is modeled using UML (Unified Modeling Language). The tools used are XAMPP as a web server, PHP as a programming language and MySQL as a database. With this system, it is hoped that it can make it easier for employees to report complaints as well as get solutions to the problems they are complaining about and also make it easier for IT staff to automatically generate reports in the system.
The Architecture of Intellegent Transportation System based on Sensor Monitoring (Implementation in Jakarta Area) Handoko, Melyani; Mubarok, Husni; Shaura, Rizkiana Karmelia; Lesmana, Hendra; Widyastuti, Reni; Swastika, Rahayu; Haryanto, Wawan; Hartini, Dorit
Journal of Technology Informatics and Engineering Vol. 4 No. 2 (2025): AUGUST | JTIE : Journal of Technology Informatics and Engineering
Publisher : University of Science and Computer Technology

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jtie.v4i2.357

Abstract

Urban congestion and traffic inefficiencies pose significant challenges for developing cities such as Jakarta. Conventional traffic management systems often lack responsiveness and integration, leading to time delays, fuel wastage, and safety hazards. This study proposes the architecture of an Intelligent Transportation System (ITS) based on sensor monitoring as a solution to improve vehicle flow, surveillance, and timeliness within urban transportation networks. The objective is to develop a sensor-based ITS framework capable of real-time monitoring and decision-making through the integration of motion, ultrasonic, PIR (Passive Infrared), and speed sensors. The proposed system was simulated in the Jakarta metropolitan context, focusing on its feasibility and performance under dense traffic scenarios. The results demonstrate that the incorporation of four monitoring technologies—RFID, embedded sensors, IP address tracking, and QR barcode scanning—can significantly enhance the efficiency of traffic control. The framework enables vehicle surveillance, automated violation ticketing, and optimized travel time estimation. It also proposes a comprehensive four-layer surveillance system encompassing traffic, vehicle, passenger, and driver monitoring. This study contributes to the development of smart city infrastructure by offering a scalable ITS model that minimizes congestion, supports automated law enforcement, and enhances public transportation accessibility through digital integration. The findings serve as a baseline for future implementation and technological expansion of ITS in other congested urban regions. 
Framework Of Information System Of IT Service Desk Using UML (Unified Modelling Language) Technique - Study Case In Republic Of Indonesia State Civil Service Agency Melyani Melyani; Ahmad Rafik; Roydawaty Roydawaty; Indra Riyana; Rizkiana Karmelia Shaura; Hendra Kurniawan; Rahayu Swastika
Journal of Technology Informatics and Engineering Vol. 3 No. 1 (2024): April : Journal of Technology Informatics and Engineering
Publisher : University of Science and Computer Technology

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jtie.v3i2.169

Abstract

At Republic of Indonesia State Civil Service Agency in carrying out work, it is often found that problems both software and hardware are installed in the computer and must be resolved immediately. However, the handling of problems is still not good, where in the process of reporting complaints and requests, you still have to go by telephone or come directly to the IT staff office to notify complaints, as well as in manual records that affect company performance. All recording reports and problem calculations are still manual. This can have a negative effect, namely: there are problems that are at risk of being recorded repeatedly, so it takes a long time to provide reports to managers. Therefore, the authors submit a helpdesk information system application to solve the problems of complaints and employee requests so that they can be resolved quickly and can be handled properly as well as recording reports that are well recorded. In developing this helpdesk information system, the author uses an object-oriented methodology, namely the iteration waterfall, which is modeled using UML (Unified Modeling Language). The tools used are XAMPP as a web server, PHP as a programming language and MySQL as a database. With this system, it is hoped that it can make it easier for employees to report complaints as well as get solutions to the problems they are complaining about and also make it easier for IT staff to automatically generate reports in the system.
Design Framework of Expert System Program in Otolaryngology Disease Diagnosis use Extreme Programming (XP)Method(Case Study in THB Bekasi Hospital) melyani, Melyani; Prasetyo, Trisna Fajar; Rahadjeng, Indra Riyana; Mufid, Zainul; Rafik, Ahmad; Shaura, Rizkiana Karmelia; Daniel, Daniel; Emita, Isyana
Journal of Technology Informatics and Engineering Vol. 3 No. 3 (2024): December (Special Issue: Big Data Analytics) | JTIE: Journal of Technology Info
Publisher : University of Science and Computer Technology

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jtie.v3i3.209

Abstract

The prevalence of Ear, Nose, and Throat (ENT) diseases presents diagnostic challenges, especially in resource-limited settings. At THB Bekasi Hospital, constrained specialist availability and long consultation queues highlight the need for an accessible diagnostic solution. This study aims to develop an expert system for diagnosing ENT diseases using the Extreme Programming (XP) methodology, incorporating the forward chaining technique for inference. The research includes assessment, knowledge acquisition through expert consultations, system design, and rigorous testing. The system was developed as a mobile application using Android Studio, enabling users to input symptoms and receive real-time diagnostic insights. The knowledge base integrates data from medical experts, synthesizing 11 diseases and 35 symptoms into a robust decision-making framework. The diagnostic process applies predefined rules to ensure accuracy in identifying conditions such as sinusitis, laryngitis, and otitis. Evaluation results demonstrate a 100% match accuracy during testing with 15 test cases, confirming the system’s reliability. The application offers users rapid diagnostic assistance, promoting timely treatment for ENT issues, although it does not substitute medical professionals. By leveraging ubiquitous smartphone access, this system addresses gaps in healthcare accessibility and enhances patient autonomy. This research contributes a scalable framework for deploying expert systems in other medical domains. Future improvements include integrating geolocation services for nearby specialist referrals and adopting backward chaining for more complex diagnoses, thereby broadening its applicability and utility
Co-Authors AA Sudharmawan, AA Ahmad Rafik Daniel Daniel Daniel Desy Tri Anggarini Dian Mohamad Anwar Diana Tambunan Eigis Yani Pramularso Febriyanto Febriyanto Handoko, Melyani Hartini, Dorit Haryanto, Wawan Hendra Kurniawan Hendra Kurniawan Hendra Kurniawan Hendra Kurniawan Hendra Lesmana Husni Mubarok Indra Riyana Indra Riyana Rahadjeng Isyana Emita Lestari, Dania Puji Melyani Melyani Melyani Melyani, Melyani Mufid, Zainul Rafik, Ahamd Rafik, Ahmad Rahadjeng , Indra Riyana Rahayu Swastika Reni Widyastuti Roydawaty Roydawaty Salim, Tamara Adriani Swastika, Rahayu Trisna Fajar Prasetyo Wahyu Indrarti Yulianah Yulianah Yulianah Yulianah Yundari, Yundari