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Ni Made Ary Widiastini

Universitas Pendidikan Ganesha

Author-ID : 415554

Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Analysis Operational Efficiency Strategy and Improvement of Hotel Housekeeping Communication System Widiastini, Ni Made Ary; Santiara, I Made; Rahmawati, Putu Indah
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080221

This study aims to analyze the internal communication needs that affect Housekeeping operations in a hotel. Pareto analysis is used in this study to find significant causes. Furthermore, Fishbone analysis (cause and effect) is used to systematically visualize and understand cause-and-effect relationships, which helps in identifying critical areas that need improvement. The root problems in the Housekeeping Department were identified, namely (1) Skill and knowledge gaps; (2) Lack of adequate leadership; (3) Generational differences and organizational culture; (4) Lack of advanced training causes employees not to get increased skills, as well as understand the roles and duties of other departments (cross-training) which has an impact on cross-departmental communication. By identifying the root cause analysis, solution steps can be developed, such as increasing the frequency of communication training, implementing cross-training between departments, and preparing effective leadership training for employees. This can be done by compiling a timeline for solutions to handling communication problems. It is recommended that improvements be made to the communication system in the housekeeping department including improving communication technology, developing clearer Standard Operating Procedures (SOPs), providing better communication skills training for staff, and improving cross-departmental coordination.

Co-Authors Adinata, Komang Ricky Wira Adityanti, Kadek Yuli Agastya Ida Bagus Oka Aksama, I Gede Ukas Alviyah Ramadani Arisanti, Ni Putu Hertina Artawan, Komang Agus Atnawati, Ida Ayu Devi Dewantari, Fiorentina Dewi, Luh Putu Triyanti Aristiana Dewi, Ni Luh Putu Triyanti Aristiana Dini Andiani Dini Anggraeni Sirad Dirgayusa, I Bagus Raka Diyah, Nadiya Yatining Dwi Dilliana Putri Eddy Tri Haryanto Edy Sujana Erna Wiles Fajar Yualida Isti Koma Fajar Yualida Isti Koma Fridayana Yudiaatmaja Gede Elga Krisna Gita Gede Nanda Afrivania Gede Putu Agus Jana Susila Gede Rasben Dantes Gede Wirata Gede Wirata Gita, Gede Elga Krisna Gunawan, Dani Heryanda, Komang Krisna I Dewa Made Oka Sayoga I Gede Harry Pramana I Gede Mudana I Gede Putra Nugraha I Gede Ukas Aksama I Ketut Sida Arsa, I Ketut Sida I Ketut Sutapa I Made Dodi Pramana I Made Gunawan I Made Pradana Adiputra I Made Santiara I Made Satriawan I Made Wira Kusuma Jaya I Nengah Dasi Astawa I Nengah Suarmanayasa I Nengah Suastika I Nyoman Gde Prananta Bendesa I Putu Krisna Yudha I Wayan Ardika I Wayan Karyasa I Wayan Putra Yasa I Wayan Rona Ida Ayu Devi Atnawati Irmayanti, Putu Agnes Jaya, I Made Wira Kusuma Kadek Dwiky Indra Udayana Kadek Hendra Negara Putra Kadek Widia Lestari Kadek Yuli Adityanti Kadek Yuli Pramawati Ketut Sedana Arta Komang Krishna Darmawan Komang Krisna Heryanda Laksana, Ida Bagus Adi Luh Gede Eka Yanthi Luh Juni Widayanti Luh Putu Sukawati Made Anik Widyastuti Made Anik Wiryantini Made Aristia Prayudi Mahaputra, Kadek Ardi Mahardika, Yudha M. Mertanadi, I Made Nadiya Yatining Diyah Ni Kadek Nuariningsih Ni Kadek Sinarwati Ni Ketut Dewi Irwanti Ni Luh Febry Sukma Andryani Ni Luh Ina Handariani Ni Luh Ina Handariani Ni Luh Putu Agustini Karta Ni Luh Wayan Sayang Telagawathi Ni Made Suci Ni Nyoman Kusmariyatni Ni Wayan Arini Nuariningsih, Ni Kadek Nyoman Dini Andiani Pramana, I Made Dodi Pramawati, Kadek Yuli Putra, I Dewa Putu Pasnadi Putri, Dwi Dilliana Putu Agnes Irmayanti Putu Indah Rahmawati RAHMAWATIIS, Putu Indah Ramadani, Alviyah RISADIANTA, Gede Dwi Roni Ekha Putera Rosa, Siti Annisa Silvia Santiara, I Made Sayoga, Dewa Sukawati, Luh Putu Suryani Mariapul Simanjuntak Susilowati, Gabriella Trianasari Udayana, Kadek Dwiky Indra Utarini, Ni Kadek Nora Wayan Cipta Wibawa, Nyoman Darma Wibowo, Totok Hari Widayanti, Luh Juni Widia Lestari, Kadek Wirasetia, Putu Andi Yudha M. Mahardika Yudiatmaja, Fridayana Yudiatmaja, Fridayana

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