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All Journal Jurnal Computech & Bisnis (e-Journal) Acman: Accounting and Management Journal Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK) Majalah Bisnis & IPTEK Jurnal Ekonomi, Bisnis & Entrepreneurship (e-Journal)
Resawati, Retno
STIE Pasundan, Bandung
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Library & Information Science Other

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Boosting Cafe Service Quality: How Total Quality Management Empowers a Case Study at Konaro Coffee & Eatery, Bandung Ester Manik; Iwan Sidharta; Kadir Kadir; Boy Suzanto; Nenny Rinawati; Retno Resawati; Elza Nurhaliza Hayat; Santi Despila; Rindu Jasun Arifin; Fajar Mulqi Fath; Tri Puji Citasari
Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK) Vol. 2 No. 2 (2025): Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK)
Publisher : LPPM STMIK Mardira Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56447/jpmbistek.v2i2.07

Abstract

Intense competition in Bandung’s culinary industry forces coffee shops to maintain high service standards, yet many businesses like Konaro Coffee & Eatery still face operational inconsistencies that hinder optimal customer satisfaction. This applied research and community service initiative aims to identify these service quality bottlenecks and offer strategic solutions through the framework of Total Quality Management (TQM). The research team, comprising lecturers and students, employs a qualitative approach to investigate the cafe’s current service performance. We gathered primary data through in-depth interviews and field observations involving the cafe owners and operational staff as key informants. To analyze the data, we map the identified service issues directly against the core pillars of TQM, focusing on continuous improvement and process standardization. The study reveals that implementing a structured TQM framework successfully eliminates service delays, standardizes product consistency, and elevates the staff's hospitality skills. Consequently, these findings imply that adopting TQM principles not only resolves immediate operational gaps but also provides Konaro Coffee & Eatery with a sustainable competitive advantage in a crowded market.
Exploring How Motivation and the Work Environment Drive Employee Performance: An In-depth Study of a Retail Company in Bandung Rendi Rezaldi; Retno Resawati; Asep Rochyadi Suherman
JURNAL COMPUTECH & BISNIS Vol. 20 No. 1 (2026): Jurnal Computech & Bisnis (e-Journal)
Publisher : LPPM STMIK Mardira Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56447/jcb.v20i1.07

Abstract

Research Problem: The study addresses how work motivation and work environment affect employee performance, emphasizing the crucial ways these elements shape workplace behaviors and outcomes. Research Objective: The primary aim of this research is to explore the relationships between work motivation, work environment, and employee performance specifically within the retail sector in Bandung. By focusing on this particular context, the study seeks to understand how motivational factors and the surrounding work environment influence the performance levels of employees in retail establishments. Method and Analysis Technique: A mixed-method approach combining surveys, interviews, and quantitative data analysis was employed to gather and analyze data. Statistical analyses such as path analysis were used to explore the relationships between the variables. Research Findings: The research findings indicate that a supportive work environment significantly contribute to employee performance. Moreover, motivation, individual behavior, and voluntary pro-environmental actions were influenced by these factors. Originality of the Study: The findings from this study will help illuminate how local cultural, economic, and market conditions influence employee motivation and performance within retail settings, shedding light on the unique interplay between work motivation, work environment and employee performance in this setting. The study adds to the originality of research in understanding how these factors interact and impact workplace behaviors and outcomes in a retail industry context.
Co-Authors Aan Hardiyana Abia Karen Meilita Asep Rochyadi Suherman Boy Suzanto Danasasmita, Windi Matsuko Devi Desiyanti Dita Aulia Dwiyanisa, Ashila Eko Prasetiyo Elza Nurhaliza Hayat Endri Adi Wibowo Endri Adi Wibowo Ester Manik Fajar Mulqi Fath Fasha Nurhadian, Adhie Fatya Anissa Arliandhini Ira Rahayu Tarwiyah Iwan Sidharta Kadir, Kadir Larashati, Irena Megawati, Imelda Nenny Rinawati Puput Pratiwi Rendi Rezaldi Riadi, Farid Rinawati, Nenny Rindu Jasun Arifin Santi Despila Shilfa Irziani Kamal Syyafiya Rheina Destiana Tri Puji Citasari