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Lilik Antarini
Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas Warmadewa, Denpasar, Indonesia
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Pengaruh Aplikasi Smart Kampung Banyuwangi Terhadap Kualitas Pelayanan Administrasi Kependudukan di Dinas Kependudukan dan Pencatatan Sipil (DISDUKCAPIL) Kabupaten Banyuwangi Thania Puspa Candrika Putri Aji; Lilik Antarini; I Wayan Sudemen
Journal of Contemporary Public Administration 45-57
Publisher : Program Studi Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Warmadewa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22225/jcpa.4.1.2024.45-57

Abstract

The implementation of electronic government is part of an effort to improve the quality of public services. The implementation of electronic government in Indonesia is currently not running optimally because there are still a number of challenges and obstacles. Banyuwangi Regency through the Smart Kampung Banyuwangi application also hopes for better changes in terms of service quality, but in its implementation there are still obstacles in using the Smart Kampung Banyuwangi application as a means of accessing services. The research focuses on knowing the effect of the Smart Kampung Banyuwangi application on the quality of population administration services at the Population and Civil Registration Office of Banyuwangi Regency. Previous research related to Smart Kampung Banyuwangi, no one has discussed the effect of the Smart Kampung Banyuwangi application on service quality, so research needs to be done to find out whether the use of the Smart Kampung Banyuwangi application is in accordance with the purpose of creating the system so that further efforts can be formulated in using the Smart Kampung Banyuwangi application. The research includes aspects of system security, accuracy of documents produced, design, ease of use, social involvement, and the opportunity for the community to assess the performance of the application system, so as to complement aspects that have not been studied in previous studies. The research was conducted using quantitative methods, with data collection techniques through observation, questionnaires, and documentation. The data analysis process was carried out through descriptive statistical techniques and inferential statistics. The analytical test tools used include validity, reliability, product moment correlation, simple linear regression, and coefficient of determination analysis using SPSS version 25. Based on the results of the correlation test, a correlation value of 0.827 was obtained, indicating a very strong level of relationship between the Smart Kampung Banyuwangi application and the quality of population administration services. The results of the simple linear regression analysis test obtained the regression equation Y = 3.543 + 0.908X which shows a positive and significant influence between the Smart Kampung Banyuwangi application on the quality of population administration services. The results of the coefficient of determination analysis obtained an R^2 value of 0.685, indicating the magnitude of the influence of the Smart Kampung Banyuwangi application on the quality of population administration services by 68.5%. Thus the hypothesis that there is a positive and significant influence between the Smart Kampung Banyuwangi application on the quality of population administration services at the Population and Civil Registration Office of Banyuwangi Regency can be accepted.
AKUNTABILITAS PEGAWAI DALAM PENGGUNAAN APLIKASI SISTEM INFORMASI KEARSIPAN DINAMIS TERINTERGRASI (SRIKANDI) PADA BADAN PENGAWAS PEMILIHAN UMUM PROVINSI BALI Surya Widayani Ni Komang; Lilik Antarini; I Wayan Sudemen
Journal of Contemporary Public Administration 15-26
Publisher : Program Studi Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Warmadewa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22225/jcpa.5.1.2025.15-26

Abstract

The Bali Provincial Election Supervisory Body has started implementing an integrated dynamic archiving information system application since October 2023. Based on direct observation at the Bali Provincial Election Supervisory Body (BAWASLU) on December 16-19, 2024, there was a problem of employee accountability in using the SRIKANDI Application. There are three main problems: First, the lack of accountability related to understanding the use of the application, as seen from the lack of employee knowledge. Second, there is no direct accountability from Bali Provincial BAWASLU employees in dealing with hacker attacks that cause the SRIKANDI Application to be inaccessible. Third, there is no accountability related to the limitations of the application features, especially the absence of a notification feature for incoming mail. These problems underlie the importance of conducting research to determine employee accountability in using the SRIKANDI Application at the Bali Provincial Election Supervisory Body. The study uses the Accountability theory according to Sheila Elwood, namely, Legal and Honesty Accountability, Process Accountability, Program Accountability, and Policy Accountability. The research method uses qualitative descriptive. Data collection techniques through observation, interviews and documentation. The data sources for this study are primary data and secondary data. The study unit and informants of this research consisted of 4 informants consisting of 2 employees, the head of the section, and the head of the secretariat of the Bali Province Bawaslu. The data analysis technique used was through data condensation, data presentation, drawing and verifying conclusions. The results of the research on the accountability of Bali Province BAWASLU employees in using the SRIKANDI Application showed varying results in five aspects. Legal accountability is good with a strong regulatory basis. Honesty accountability is seen through monitoring that identifies deficiencies in user features. In process accountability, although the application increases efficiency, there are still security constraints due to hacker attacks. Program accountability is implemented in stages with tiered reports and is measured through the success of letter verification and TTE implementation. Policy accountability is characterized by a structured accountability system from the provincial to central levels that shows a commitment to smooth operations.
Me Evaluasi Aplikasi Santi Padu Sebagai Upaya Optimalisasi Pelayanan Kesehatan di RSUD Klungkung Ayu Mas Rani Ardana Ni Nyoman; Lilik Antarini; Dewa Ketut Suryawan
Journal of Contemporary Public Administration 44-51
Publisher : Program Studi Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Warmadewa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22225/jcpa.5.1.2025.44-51

Abstract

Santi Padu is a technology-based innovation program designed to minimize the accumulation of patients and speed up the administrative process at Klungkung Hospital through an online queue system, especially registration to the polyclinic related to complaints that occurred previously, namely the accumulation of the number of patients, the difficulty of registering at the registration counter, the length of time to get information about the laboratory and the place to complain. This study aims to evaluate the application of Santi Padu in optimizing health services, using a descriptive qualitative approach research method with data collection techniques such as observation, interviews, and documentation. Interviews were conducted with informants who were directly involved in the implementation of the Santi Padu application at Klungkung Hospital, namely the Plt. Program Development Division of Klungkung Hospital, registration counter officers, and also the community as application users. The evaluation was carried out based on six indicators of public policy evaluation, according to William Dunn, namely effectiveness, efficiency, adequacy, equity, responsiveness, and accuracy. The results of the study showed that the Santi Padu application was effective in reducing patient waiting time, with an average reduction in service time. The app is also efficient in resource usage, minimizes operational costs, and simplifies administrative processes. In terms of adequacy, features such as online registration, bed availability information, and complaint services have helped improve the quality of service. In terms of equity, this application provides equal access to people in all Klungkung areas with internet support, including remote areas. The responsiveness of Klungkung Hospital to community complaints is quite good, with a special team that handles complaints quickly. In addition, this application is considered right on target in solving major problems such as the accumulation of patients at the registration counter. Based on these findings, it can be concluded that the Santi Padu application has a positive impact on improving health services so that it can be used as a model for health service innovation in other regions, although further development and the addition of other features are needed.
Co-Authors A.A Sg. Dewi Rahadiani Ayu Mas Rani Ardana Ni Nyoman Dewa Ayu Nyoman Sriastuti, Dewa Ayu Nyoman Dewa Ketut Suryawan I Gede Agus Wibawa I Made Artawan I Nyoman Sutapa I Wayan Parwata I Wayan Parwata I Wayan Sudemen I Wayan Wesna Astara I Wayan Wesna Astara Marsitadewi, Komang Ema Ni Ketut Swandewi Ni Ketut Swandewi Surya Widayani Ni Komang Thania Puspa Candrika Putri Aji Thania Puspa Candrika Putri Aji Wesna Astara